Navigating airports with a guide dog from the
Transportation Security Administration (TSA). This information has recently been updated, and is now available.
TSA Travel Tips: Navigating the Airport with a Guide Dog
Traveling doesn’t have to be a stressful experience. Here’s what you can expect if you or someone you know is visually impaired and traveling with a guide dog.
Education and preparation are key to help you and your guide dog gain confidence and a better understanding of what to expect during screening. There are services and programs such as The Guide Dog Foundation, Inc., that coordinate with airports and TSA to provide demonstrations and practices for you and your guide dog. These live demonstrations provide guidance to you, your guide dog, and TSA officers as well.
TSA can also provide assistance to help you through airport security. Contact TSA Cares 72 hours before your scheduled flight. A passenger support specialist or a supervisory transportation security officer will arrange to meet you curbside and will help guide you through security.
When packing for your trip, be sure to place your travel-sized liquids in a quart-sized bag and any electronic devices larger than a cell phone, in an easily accessible area as they will need to be removed from your bag for screening. Liquids over 3.4 ounces are not allowed through security, however, the rule does not apply if you are traveling with liquid medications. TSA allows larger amounts of medically necessary liquids, gels, and aerosols in reasonable quantities for your trip, but you must declare them to TSA officers at the checkpoint for inspection.
When in doubt, consider checking your bag. The fewer items you have to go through security screening with the easier it may be for you and your guide dog to go through security. On the plus side, by checking in your bag you won’t have to worry about any items accidentally being left behind at the checkpoint.
Being prepared promotes success and helps the screening process go smoothly. First, at no point during the screening process will you be separated from your guide dog.
Unless you have TSA Pre✓®, you will be asked to remove your jacket, belt, and shoes for screening. If you are unable to remove these items, you will require additional screening.
Apply now to get TSA Pre✓® on your next trip.
Although you don’t have to remove your dog’s harness and leash, be prepared for your guide dog to receive additional screening if you decide to leave these items on.
Additional screening may include being screened for explosives trace detection, a walk-through metal detector, and/or a pat-down. If by chance you or your dog sets off an alarm during screening, then you will get a pat-down conducted by an officer of the same gender as you present yourself. Before the start of a pat-down, the officer will walk you through the process, which includes an officer using their hands to conduct a physical inspection of you and your dog. Reminder, communication is key!
Need more information? We have a team ready to answer your questions @AskTSA on Twitter or Facebook Messenger from 8 a.m. to 10 p.m. ET on weekdays and 9 a.m. to 7 p.m. on ET on weekends. You may also email the TSA Contact Center or call (866) 289-9673. Representatives are available 8 a.m. to 11 p.m. ET weekdays, 8 a.m. to 10 pm. ET, weekends are 9 to 7p.m. ET.
TSA would like to personally thank The Guide Dog Foundation, Inc. for their assistance in producing this blog post and video. The Guide Dog Foundation for the Blind is a is a 501(c)(3) charity that trains and places service dogs with people who are blind, have low vision, or have other disabilities.
The Transportation Security Administration was created to strengthen the security of the nation's transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.
For more information about TSA, please visit our website at tsa.gov.
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This is interesting. I just traveled by air and had horrible experiences at the check points. I have to go through the x-ray machine due to my new knees. My dog is not allowed in the machine with me. Thank God he listens well. I was able to leave him by the door and when it opened I called him. This could be a major problem for someone who has a dog that is not good at sitting and staying.
I also asked a TSA agent to write his name down and he wrote my escort’s name instead of his. He clearly did this as he knew I could not read it. There was no mistake. I clearly asked him to write his name down because he was giving me a very hard time about my dog.
IN theory this looks good, but in practice it is not as good as it appears. I have never been asked permission to pat down my dog. They just do it.
Margie
The Transportation Security Administration was created to strengthen the security of the nation's transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.
For more information about TSA, please visit our website at tsa.gov.
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Hi Margie. Thanks for sharing your experience and I’m sorry this happened to you. Did you reach out to the TSA contact center and file a complaint? You can do this on line or by phone. Concerning the recent publication, we are looking into whether TSA Cares will actually provide assistance curb side as the publication indicates because we’re getting mixed information on that. Frankly although it would be helpful if they did, I’m not sure if they would be able to logistically manage it but we’ll see. The video that goes along with the article is audio described.
Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724, Fax: 973-525-1081 mal...@SeeingEye.org
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Yes I am lucky, but most is training. I hate what I have to go through. I hate letting go so my dog. I have confirmed with TSA that my dog can’t go through the X-ray machine with me. Apparently it throws off the x-ray. M
The Transportation Security Administration was created to strengthen the security of the nation's transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.
For more information about TSA, please visit our website at tsa.gov.
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See my last post. I have spoken with TSA Cares. What they are doing is legal. M
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HI
,By choosing to be provided with a pat-down, I don’t have to worry about going through x-ray machines or being separated from my guide dog
Vivian
The Transportation Security Administration was created to strengthen the security of the nation's transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.
For more information about TSA, please visit our website at tsa.gov.
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Should your dog be x-rayed? When my dentist x-rays my teeth we put my dog in another room with the assistant holding the leash. Just wondering. I too do not like to release my dog to anyone while traveling.
Bob Acosta
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I totally agree that they cannot separate me from my dog. They have tried to do that and I inform them that the Guide Dog School informed me that it is unsafe for me and my guide to be separated.
Andy
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The Transportation Security Administration was created to strengthen the security of the nation's transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.
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Thanks, I have spoken with TSA Cares about both incidents. I do have the option of being patted down, but I choose not to do that. I find it very invasive and choose to use the machine. I am so surprised in today’s world that their machines were not made to allow a service dog in them. Thanks for the thoughts. I like the idea of keeping my phone on me until things are resolved. I was so passed that the agent did not write his name. I will now keep my phone with me until the last minute.
Be well and congratulations!
Margie
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P.S. I was not given the option of a pat down on my way out, but was given it on my way home. M
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Margie
I take it that the reason the dog does not go through with their person is so they can easily determine which, person or dog, sets the machine off, if it goes off. When you do the walk through the x ray machine the dog never goes with us either. They are sent ahead of us.
Deidre
I never walk through the thing
From: Margie Donovan
[mailto:margie....@outlook.com]
Sent: Tuesday, May 21, 2019 5:03 PM
To: ch...@guidedogusersinc.org
Subject: RE: [GDUI Chat] FW: TSA Travel Tips: Navigating the Airport with a Guide Dog
Thanks, I have spoken with TSA Cares about both incidents. I do have the option of being patted down, but I choose not to do that. I find it very invasive and choose to use the machine. I am so surprised in today’s world that their machines were not made to allow a service dog in them. Thanks for the thoughts. I like the idea of keeping my phone on me until things are resolved. I was so passed that the agent did not write his name. I will now keep my phone with me until the last minute
Be well and congratulations!
Margie
From: 'Jenine Stanley'
via GDUI Chat [mailto:ch...@guidedogusersinc.org]
Sent: Tuesday, May 21, 2019 12:29 PM
To: ch...@guidedogusersinc.org
Subject: Re: [GDUI Chat] FW: TSA Travel Tips: Navigating the Airport
with a Guide Dog
Margie,
Have you filed a complaint with TSA about your experiences?
Not sure which machine you were made to go through, but anyone with a service animal is not supposed to ever be asked to go through the IA machine, the one you stand in and raise your arms, for the very reason you site, not being able to control their dog while in it. You should have been offered a personal pat down.
To file a complaint, go to the TSA web site. Sorry, don’t have the exact url, but they do have a form and method to file. It’s important to do this and give as much detail, as soon after the incident as possible so that supervisors can review video.
Also, if you are having difficulty with an officer, take out your phone and start the video to record them yourself, if you have the phone with you at the time. I realize yours may have been in the bin being screened.
This is interesting. I just traveled by air and had horrible experiences at the check points. I have to go through the x-ray machine due to my new knees. My dog is not allowed in the machine with me. Thank God he listens well. I was able to leave him by the door and when it opened I called him. This could be a major problem for someone who has a dog that is not good at sitting and staying.
I also asked a TSA agent to write his name down and he wrote my escort’s name instead of his He clearly did this as he knew I could not read it. There was no mistake. I clearly asked him to write his name down because he was giving me a very hard time about my dog.
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No, TSA Cares told me that it throws off the x-ray to have something in there other than myself. It has nothing to do with the dog’s equipment. Like I said in an earlier post, I offered to take off all of his equipment. Remember, this is an x-ray. M
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Oh, yes, I was thinking metal detector machine.
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The x-ray machine take a picture, nothing goes off. M
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I did not know I could ask for a pat down in a private room. The few times I have had to do that, it is in public. Thanks for the info. M
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Hi Margie,
I am so sorry about your recent TSA experience. I am not sure if our knee issues are the same, but I have two artificial knees, metal of course (smile)! I tell TSA that I have two artificial knees and that I will set off the alarm. Then I make a long leash, have my dog sit, go through the security tunnel, it alerts, I heel my dog through, it alerts, and they take me and my dog aside and pat both of us down. Is there another reason why you can’t go through the regular security tunnel? Otherwise, they should let you set off the alarm there and not make you go into the X-ray box.
Warm regards,
Terrie
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My knees are okay at present, but I always put my dog on long leash and walk through the security tunnel. Then I call him through. Margie can ask for a private room for a pat down or she can let them wand her. Hope this helps.
Bob and angus
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Fyi only, they will not do a wand on someone with an artificial knee. I am not sure why this is.
Margie
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, this is helpful. I will try this when I fly in August. Truly, I think the issue is inconstancy of TSA screeners. If one will lie to me who know what else they lie about? M
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I do the same thing as Bob going through the T S A screening, including having a nylon extension on my leash allowing for plenty of length as not to have the leash tug on my dog while I walk through the scanner.
I have been told by the agents to remove the harness, let Lakota go first through the screening before me with an agent calling her, an agent will assist me first then they will call my guide dog, etc. After an agent describes to me their version how Lakota and I will go through the scanner, I respectfully reply, “Thank you, but no this is what I am going to do.”
I put Lakota in a sit, stay. The agent assists me by holding my hand while I walk through the scanner. I ask the agent to tell me when they are ready for my dog. I call Lakota, she alarms, they ask me if they can pat her down. Of course I say yes. I usually get my hands swabbed that checks for explosive material, that comes back negative, then Lakota and I’m off to our gate.
Even though T S A says all of their agents are trained the same way in assisting people with service dogs, clearly they are not. Maybe someday!
While in an airport, I will never take off Lakota’s harness, nor relinquish her leash to anyone. In the event we find ourselves in a critical situation that we need to quickly move, seek shelter and safety, Lakota and I will be able to move without fumbling around for the harness, leash, etc. Just my thoughts.
Best,
Sarah and Lakota
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The Transportation Security Administration was created to strengthen the security of the nation's transportation systems and ensure the freedom of movement for people and commerce. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.
For more information about TSA, please visit our website at tsa.gov.
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Hi Sarah, Bob, and all,
I do the same Sarahand iit works fine.
Charlie Crawford.
PS: I hope you were not impacted by the Jefferson City tornado last night!
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Have never been asked to remove the harness in all the years I have traveled. I use to travel a lot for work. I always keep the harness on my dog.
M
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Margie is right that you should never have to remove the harness. They can ask you to remove accessories like pouches for screening but not the harness. There are many agents who seem not to know this however.
Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724, Fax: 973-525-1081 mal...@SeeingEye.org
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I have never been asked to remove anything including the e harness pouch. M
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Hello all,
I do the same thing, leave my guide in a sit and walk through the scanner and call my guide to me. I keep a hold of the leach as I have purchased an extra TSA approved leach that will not set off any alarms. Also, I get hand swabs almost every time.
Andy Arvidson
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I removed my pouch and had a heck of a time putting it back, thank you Jenine. Bob and Angus
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I knew they can’t make you remove equipment such as harnesses, leashes, or collars but I did think they could ask you to remove accessories while they screen the dog. Could you point me to TSA’s definitive policy on the accessories if they have one? That said, I personally don’t think they’ve actually made me remove the pouch.
Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724, Fax: 973-525-1081 mal...@SeeingEye.org
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I could never get it back on if I removed it. I have arthritis in both hands along with carpal tunnel. M Robert Acosta [mailto:boaco...@gmail.com]
Sent: Thursday, May 23, 2019 9:57 AM
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Yeah it would be a pain under the best of circumstances.
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Never remove the harness Kay. I had a guy start to disassemble the harness. I told him he better know how to put it back together. He did and we caught our plane. I decided never to do this again.
Bob
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Here’s what TSA’s web site says about this:
Accessories
Service dog collars, harnesses, leashes, backpacks, vests and other items are subject to screening. Items that are necessary to maintain control of the service dog or indicate that the service dog is on duty do not require removal to be screened.
I guess it depends on whether you consider a pouch to be something that is necessary to maintain control over the dog or indicate that it’s on duty but it’s a stretch. That said, I certainly think a TSO should be able to search the pouch without removing it and make everybody’s life easier.
Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724, Fax: 973-525-1081 mal...@SeeingEye.org
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Thanks, Margie; I wasn’t aware of this. I have a right knee replacement.
Darla
Darla J. Rogers M.S.
When you judge another, you do not define them, you define yourself."
¯ Wayne W. Dyer
Every time I flew in the past 25 years, since I got a pouch, they always open it and look inside. Why remove it if this works. All I keep in mine is cleanup bags and an extra set of keys for my home.
The good news is I am learning a lot with this thread. I hope others are learning as well.
Margie
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The great news is this topic is teaching me a lot, and I hope others as well.
Margie
Coming back from Top Dog 2019 in January, Paul Mimms, Judy Burch Jeff and I flew back together. We had to change planes in Nashville, Tennessee. In the Nashville airport, all of us left the secured area to take our dogs outside to relieve themselves. There isn’t an indoor relief area in Nashville and we had plenty of time before our next flight.
Returning inside and approaching the T S A screening area, the first thing the T S A agent said to us was, “Remove your dog’s harness, etc.”
Almost in unison Paul, Judy and I said , no. We proceeded through the screening process without difficulty.
This has happened to me once or twice before , but I never removed the harness. Like Becky said, the T S A agents are consistently inconsistent.
Best,
Sarah
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Guide Dog graduates from GEB go through Laguardia all the time. They should know unless the agent was a really newby.
Glenda
Have never been asked to remove the harness in all the years I have traveled I use to travel a lot for work. I always keep the harness on my dog.
M
From: Sarah Calhoun [mailto:sc-...@att.net]
Sent: Thursday, May 23, 2019 5:28 AM
To: ch...@guidedogusersinc.org
Subject: RE: [GDUI Chat] FW: TSA Travel Tips: Navigating the Airport with a Guide Dog
I do the same thing as Bob going through the T S A screening, including having a nylon extension on my leash allowing for plenty of length as not to have the leash tug on my dog while I walk through the scanner.
I have been told by the agents to remove the harness, let Lakota go first through the screening before me with an agent calling her, an agent will assist me first then they will call my guide dog, etc. After an agent describes to me their version how Lakota and I will go through the scanner, I respectfully reply, “Thank you, but no this is what I am going to do.”
I put Lakota in a sit, stay. The agent assists me by holding my hand while I walk through the scanner. I ask the agent to tell me when they are ready for my dog. I call Lakota, she alarms, they ask me if they can pat her down Of course I say yes. I usually get my hands swabbed that checks for explosive material, that comes back negative, then Lakota and I’m off to our gate.
IN theory this looks good, but in practice it is not as good as it appears I have never been asked permission to pat down my dog. They just do it.
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Thank you Melissa for sharing the T S A information about accessories, harnesses and leashes for service dogs.
Have a wonderful Memorial Day weekend!
Take care,
Sarah
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