The Intermittent HID Device That Is Not Recognize by Chrome
cybertrapped
Below I include more mouse-related log entries:
USB User 2023-05-07 12:30:51.848407 usb_service_linux.cc 294 USB device added: path=/dev/bus/usb/001/004 vendor=7247 "SIGMACHIP", product=52 "Usb Mouse", serial="", guid=a7465596-8c4b-44d5-ba5a-2f8d57c8c443
- Why did the HID device suddenly began to appear (i.e., there were no updates nor adding or deleting apps when this first appeared in the Device Log)
- Why does HID device registers intermittently and not in tandem with the persistent and predictable USB mouse-related entry
- Why does Chrome not detect either a USB nor a HID device
- The HID device's path is /sys/devices/pci0000:00/0000:00:15.0/usb1/1-4/1-4:1.0/0003:1C4F:0034.0004/hidraw/hidraw0. I understand this section 0003:1C4F:0034.0004 references the vendor ID, product ID, and revision of the device. Why does the revision of the device increases when reconnected on the same power cycle (I doubt the vendor is updating the device's driver several times a day)
Torsha Banerjee
cybertrapped
Hello Torsha,
"can you clarify when you say ', the browser fails not recognize USB and HID Devices', "
What I mean is that the Chrome browser is not detecting the USB or the HID Device. I think the images I posted are too small to show that:
Chrome > Settings > Privacy and security > Site settings > Additional permissions > USB Devices > STATUS: No USB devices found
Chrome > Settings > Privacy and security > Site settings > Additional permissions > HID Devices > STATUS: No HID devices found
(1) are there multiple USB devices connected that are not being recognised:
I am unsure. Let me clarify that the two items connected to the Chromebook via a wire are the USB-wired mouse and the SUB-C to Ethernet adapter.
I answer I am unsure, because regarding the Ethernet adapter I have observed Device log entries like the ones below everytime I connect the adapter to the Chromebook:
USB
User
[2023/06/21 12:43:21.147875] usb_service_linux.cc:294 USB device added: path=/dev/bus/usb/001/001 vendor=3034 "Brand", product=45106 "Belkin USB-C LAN", serial="ABD123", guid=ALPHANUMERIC_STRING
USB
Event
[2023/06/21 12:43:21.147842] usb_device_linux.cc:102 Permission broker failed to open the device: org.freedesktop.DBus.Error.Failed: permission_broker/permission_denied:Permission to open '/dev/bus/usb/001/001' denied
The sentence "Permission broker failed to open the device" in the previous log entry is what makes me unsure of whether the adapter is properly recognized by the system. HOWEVER, the adapter seems to work with the exception that I experience a lot of connectivity problems related to Android Apps. Just yesterday I published a post to get you guys' feedback: https://groups.google.com/a/chromium.org/g/chromium-os-discuss/c/steT61qP6_E
(2) Does the USB mouse functionality work or did this mouse not work from the beginning (i.e. either u dont see the cursor or the cursor doesnt move) irrespective of the OS update? or was it working earlier and stopped working now.
The first day the mouse malfunctioned, is the day that a second HID device log entry appeared in Device log. I had left the Chromebook unattended for a few hours, and when I got back to it, the mouse was unresponsive. This is what motivated me to look into the log. This happened at around 5PM that day, and these were mouse related log entries that were generated while I was away from the Chromebook:
HID User 2023-05-23 14:23:44.065361 hid_service.cc 140 HID device detected: vendorId=7247, productId=52, name='SIGMACHIP Usb Mouse', serial='', deviceIds=['/sys/devices/pci0000:00/0000:00:18.0/usb2/1-2/2-1:1.0/0003:1C4F:0034.0001/hidraw/hidraw0'], reportDescriptor='BQEJAqEBCQGhAAUJGQEpAxUAJQGVA3UBgQKVAXUFgQEFAQkwCTEJOBWBJX91CJUDgQbAwA=='
USB User 2023-05-23 14:37:06.681656 usb_service_linux.cc 327 USB device removed: path=/dev/bus/usb/002/002 guid=5d08ce2f-4cb3-4e45-87a0-7dc2e6079f0b
HID User 2023-05-23 14:37:11.485154 hid_service.cc 161 HID device removed: deviceId='/sys/devices/pci0000:00/0000:00:18.0/usb2/1-2/2-1:1.0/0003:1C4F:0034.0001/hidraw/hidraw0'
USB User 2023-05-23 14:37:11.699193 usb_service_linux.cc 327 USB device removed: path=/dev/bus/usb/001/004 guid=81514030-b1df-4b15-85b9-b932055d8f6
So I disconnected the mouse, and then reconnected it. At first it appeared to work, but soon after it stopped working. These log entries were generated from those actions:
USB User 2023-05-23 17:10:03.437617 usb_service_linux.cc 294 USB device added: path=/dev/bus/usb/001/067 vendor=7247 "SIGMACHIP", product=52 "Usb Mouse", serial="", guid=f9fa738e-1dc4-4745-bc20-580dd01e2816
HID User 2023-05-23 17:10:03.479215 hid_service.cc 140 HID device added: vendorId=7247, productId=52, name='SIGMACHIP Usb Mouse', serial='', deviceIds=['/sys/devices/pci0000:00/0000:00:18.0/usb2/1-2/2-1:1.0/0003:1C4F:0034.0002/hidraw/hidraw0'], reportDescriptor='BQEJAqEBCQGhAAUJGQEpAxUAJQGVA3UBgQKVAXUFgQEFAQkwCTEJOBWBJX91CJUDgQbAwA=='
HID User 2023-05-23 17:13:40.222436 hid_service.cc 161 HID device removed: deviceId='/sys/devices/pci0000:00/0000:00:18.0/usb2/1-2/2-1:1.0/0003:1C4F:0034.0002/hidraw/hidraw0'
USB User 2023-05-23 17:13:40.231755 usb_service_linux.cc 327 USB device removed: path=/dev/bus/usb/001/067 guid=f9fa738e-1dc4-4745-bc20-580dd01e2816
Again, I disconnected the mouse and I reconnected it, and then it worked fine. These were the log entries generated from those actions:
USB User 2023-05-23 17:18:48.245810 usb_service_linux.cc 294 USB device added: path=/dev/bus/usb/001/017 vendor=7247 "SIGMACHIP", product=52 "Usb Mouse", serial="", guid=04807f89-b0d7-4c74-9e17-f0c31f86ce41
HID User 2023-05-23 17:18:48.293426 hid_service.cc 140 HID device added: vendorId=7247, productId=52, name='SIGMACHIP Usb Mouse', serial='', deviceIds=['/sys/devices/pci0000:00/0000:00:18.0/usb2/1-2/2-1:1.0/0003:1C4F:0034.0004/hidraw/hidraw0'], reportDescriptor='BQEJAqEBCQGhAAUJGQEpAxUAJQGVA3UBgQKVAXUFgQEFAQkwCTEJOBWBJX91CJUDgQbAwA=='
There was another time when the mouse became unresponsive a few days ago, but other than that the mouse works fine.
Below I include the images that show Chrome setting is not recognizing USB or HID devices:
What do you think is happening?
THANX