Possible HDD failure

[Russell Singleton]

Hi there Camect team,

I woke up this morning to see this email from my Camect.

[Camect Alert] No disk or NAS space available to store video for 'Camect Home'.

Does this indicate that the internal HDD has failed?

Regards,

Russell

[Arup Mukherjee]

It means that there's some trouble writing to the internal HDD or (less likely) that it has filled up for some reason, i.e. a software issue. If it's a hardware issue, the drive could be failing, or sometimes we've found that drives have managed to come loose. 

Below is what we typically ask people to do as the next step in this situation: 

Please power off the device and check two things: 

(To power off, press the power switch firmly for a second, and wait up to 30 seconds for the device to shut down. If it does not shut down, then pull out the power.) 

      1. Make sure the top and bottom half of the case are connected together properly. There are two clips on the bottom of the device -- move them to the "unlocked" side, pull the two halves of the case apart, and then put them together again, press firmly, and lock the clips. Make sure the top and bottom half don't move if you gently try to pull them apart after the clips are set to locked.  

     2. Remove the two screws on the bottom of the device to access the drive, and push the drive firmly to the side where it's plugged into the connector, and then replace the two screws.

After that, power back on and see what it says in the storage tab. If there are still problems after doing all this, please use "Report Bug" from the home settings of the device that's having problems, and check the checkbox to include logs and settings from the device. That will allow us to see if the device is reporting any errors related to the disk. 

After you've checked the connections, we'll check on the bug report and if hardware errors are still being reported, that would mean the disk itself is bad and if not this would get us enough info to investigate whether it's a software issue. 

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[Russell Singleton]

Thank you Arup. I will perform the actions requested and report back. As a side note, the Camect is wall mounted in my network room/wiring closet so I doubt that the two halves have somehow come apart but I’ll perform the steps anyway just to be sure. Thanks.

Regards,

Russell

On Jun 12, 2023, at 12:56, Arup Mukherjee <ar...@camect.com> wrote:



[Dennis]

I had this same issue come up today too! I'll try performing the steps outlined and report back.

[Arup Mukherjee]

It would not be very surprising if both if you have failing drives, as I believe both of you guys got hubs from one of our earliest batches in 2019. Those are now 3.5+ years old, while disk drives tend to last around 3 years or so. If necessary, replacing the drives is easy, and costs about $50. 

[Will Herman]

I don't think mine is that old, but I am having the same problem. How does one go about replacing the drive and are their size and SSD options?

[Arup Mukherjee]

If you want to replace the internal drive with the same drive we normally ship, the drive is easily available here on amazon. Other 7mm 2.5" sata drives or SSDs should also work and we sometimes suggest the 1 TB Samsung 870 EVO as a replacement as SSD prices have fallen a lot recently. You can get SSDs up to 8TB in size that will fit. We do not recommend Western Digital hard drives as we have had some bad experiences with them. 

Btw unless you want to replace your drive anyway, I'd suggest following the steps in my earlier message first. The warning about no storage space does not guarantee that the drive is failing, and we're happy to check the logs for you in case something else is going on. 

[Russell Singleton]

Hi Arup,

Diagnostics steps performed. No change. Bug report filed. Here’s the disks tab after the steps.

Thanks and regards,

Russell

On Jun 13, 2023, at 09:50, Will Herman <dueve...@gmail.com> wrote:

I went through the procedure you laid out. Everything appeared to be seated just fine. When I rebooted, my storage tab looked like this which, aside from less free space, was the same as before I reseated everything, FWIW:

<Screenshot_1.jpg>

The hub page says the hub is disconnected - I also have a small x that says "hide this unviewable hub." I can see the live feed for the cameras, but I don't seem to be recording anything.

After a few minutes, I got the notification via email and the app: [Camect Alert] No disk or NAS space available to store video for 'XXX' [my hub name].

Would you mind taking a look at my logs before I replace the disk? I have submitted a bug report from the settings page that should include my logs.

TIA.

<Screenshot_1.jpg>

[Arup Mukherjee]

The hardware is still reporting errors, so go ahead and swap the drive on this one. 

You already know how to physically replace the drive. After doing that, go to the storage tab and click the "eraser" icon next to the entry for the drive to format the new one and put it into use. 

Arup

[Russell Singleton]

OK, will do Arup.

Any reason why I shouldn’t install the 2TB version of the Samsung 870 EVO SSD?

Specially Mfr#MZ-77E2T0B/AM

It’s a 7mm drive with 1200TB endurance and 1.5M hours MTBF.

Regards,

Russell

On Jun 13, 2023, at 21:38, Arup Mukherjee <ar...@camect.com> wrote:



The hardware is still reporting errors, so go ahead and swap the drive on this one. 

You already know how to physically replace the drive. After doing that, go to the storage tab and click the "eraser" icon next to the entry for the drive to format the new one and put it into use. 

Arup

On Tue, Jun 13, 2023 at 7:27 PM Russell Singleton <russell....@gmail.com> wrote:

Hi Arup,

Diagnostics steps performed. No change. Bug report filed. Here’s the disks tab after the steps.

[Arup Mukherjee]

The 2TB version (or any larger one) should work just fine if you don't mind the extra cost. 

[Russell Singleton]

Great. Thank you. 

Regards,

Russell

On Jun 13, 2023, at 22:35, Arup Mukherjee <ar...@camect.com> wrote:



[Dennis]

I swapped mine for the 2tb drive the other day and it works great again. Thank you!

[Russell Singleton]

Hi Arup,

Just a quick note to report that I replaced the failed HDD late Fri afternoon with a 2TB Samsung 870 Evo as discussed and everything is running smoothly.

Thank you and regards,

Russell

On Jun 16, 2023, at 08:54, Dennis <denni...@gmail.com> wrote:

I swapped mine for the 2tb drive the other day and it works great again. Thank you!