Re: Propertyware-Users: Digest for propertyware-users@googlegroups.com - 4 Messages in 1 Topic

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Barry Mathis

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Dec 22, 2011, 8:17:07 AM12/22/11
to propertyw...@googlegroups.com
On the other hand , i would not want it to be too easy to change the passwords on anything that gave anyone access to my trust account and its 250K monthly 
Barry 

On Wed, Dec 21, 2011 at 7:28 PM, <propertyw...@googlegroups.com> wrote:

Group: http://groups.google.com/group/propertyware-users/topics

    Curt Fluegel <cu...@trikinproperties.com> Dec 21 10:46AM -0600  

    And this is why people complain about Propertyware support... I screwed up
    last night with our login to the FTNI app for epayments. It locked me out,
    makes sense. It also locked out all of our tenants from making online
    payments. That is a bigger deal. Support was very friendly, but it took
    them awhile to figure out who can fix that, since there is no automated
    method. In the end she says they fix it so she would have to escalate the
    issue, and they hope to fix it within 40 hours.
     
    40 hours for a password reset...
     
    Curt Fluegel
    Trikin Properties
    Broker / Property Manager
    cu...@trikinproperties.com
    651.964.3812 x101
    651.964.3814 fax

     

    Robert Gilstrap <rob...@peachnet.com> Dec 21 12:33PM -0500  

    *Curt,*
    *
    *
    *are you using check scanners or something that would keep you on FTNI? My
    understanding was that everyone was being moved over to the Jack Henry
    platform?
    *
    *
     
    Robert Gilstrap*
    *Title One Management
    678-792-2100 direct line*
    *770-480-7301 cell*
    *770-606-1378 fax*
     
     
     

     

    Curt Fluegel <cu...@trikinproperties.com> Dec 21 05:07PM -0600  

    Yes, we use a check scanner. Is there an advantage to the new platform?
    And I take it the new one doesn't work with scanners? And the good news
    is they reset the password MUCH quicker than promised, just took a couple
    hours. Good thing I didn't make the mistake on the first of the month!
     
    Curt Fluegel
    Trikin Properties
    Broker / Property Manager
    cu...@trikinproperties.com
    651.964.3812 x101
    651.964.3814 fax
     
     

     

    Robert Gilstrap <rob...@peachnet.com> Dec 21 09:29PM -0500  

    *I'm pretty sure unless you ask to be switched over to the Jack Henry
    platform (which is controlled by RealPage) then you still end up having to
    deal with 3rd parties like FTNI, etc. From what I understand Propertyware
    had decided to abandon using FTNI altogether and control everything in
    house (could be good or bad) but Jack Henry is what all of Real Page is on
    and they control it 100%. As far as I know the check scanner should still
    work and you'll see a lot of different changes to options you can change
    and control under Jack Henry. Get with your sales rep or better yet demand
    that they switch you by contacting someone in e-payments. My favorite guy
    is Andy Kinsler and he's really easy to work with. Andy's info is below:*
    *
    *
     
    *Andrew Kinsler*
     
    Implementation Consultant
     
    4000 International Parkway
     
    Carrolton, TX 75007
     
    [image: 048] 972-820-3729
     
    [image: 062] 972-820-4580
     
    [image: 004] andy.k...@realpage.com <michae...@realpage.com>
    *
     
     
     
    Robert Gilstrap*
    *Title One Management
    678-792-2100 direct line*
    *770-480-7301 cell*
    *770-606-1378 fax*
     
     
     

     

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Barry V. Mathis
Direct 916.813.7653
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548 Gibson Drive Suite # 200 Roseville, CA 95678
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