Increasing contributions to the Knowledge Base
Jason Barnabe (np)
the Knowledge Base. I've posted on the same subject on the mozillaZine
forums here http://forums.mozillazine.org/viewtopic.php?t=555200 and
mozilla.support.planning here
http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/417c48909b8d17ed
Are solutions given here to users generally made available in the
Knowledge Base? If not, why not? Is it a lack of knowledge of how to
do it? A feeling that doing that isn't worth the time? Something else?
What changes to the KB would make you more likely to contribute, or
contribute more often?
John Fraser
"Jason Barnabe (np)" <jason_...@fastmail.fm> wrote in message
news:1181096260....@m36g2000hse.googlegroups.com...
> I'm trying to get some feedback on what makes people not contribute to
> the Knowledge Base. I've posted on the same subject on the mozillaZine
> forums here http://forums.mozillazine.org/viewtopic.php?t=555200 and
> mozilla.support.planning here
> http://groups.google.com/group/mozilla.support.planning/browse_frm/thread/417c48909b8d17ed
Wouldn't that be Mozilla's decision as to what goes into it?
>
> Are solutions given here to users generally made available in the
> Knowledge Base? If not, why not? Is it a lack of knowledge of how to
> do it? A feeling that doing that isn't worth the time? Something else?
I give up. What's the answer?
>
> What changes to the KB would make you more likely to contribute, or
> contribute more often?
Cheers,
John
Jason Barnabe (np)
> > I'm trying to get some feedback on what makes people not contribute to
> > the Knowledge Base. I've posted on the same subject on the mozillaZine
> > forums herehttp://forums.mozillazine.org/viewtopic.php?t=555200and
> > mozilla.support.planning here
>
> Wouldn't that be Mozilla's decision as to what goes into it?
Mozilla doesn't currently run the Knowledge Base, so no it wouldn't.
Is this the impression you have - that the content is determined by
whoever's in charge and so contributions are not welcome?
John Fraser
"Jason Barnabe (np)" <jason_...@fastmail.fm> wrote in message
news:1181142182.0...@j4g2000prf.googlegroups.com...
> On Jun 6, 6:44 am, "John Fraser" <jfra...@ns.sympatico.ca> wrote:
>> > I'm trying to get some feedback on what makes people not contribute to
>> > the Knowledge Base. I've posted on the same subject on the mozillaZine
>> > forums here http://forums.mozillazine.org/viewtopic.php?t=555200 and
>> > mozilla.support.planning, here
>> >http://groups.google.com/group/mozilla.support.planning/browse_frm/th...
>>
>> Wouldn't that be Mozilla's decision as to what goes into it?
>
> Mozilla doesn't currently run the Knowledge Base, so no it wouldn't.
> Is this the impression you have - that the content is determined by
> whoever's in charge and so contributions are not welcome?
My impression is someone at some point either assumes, or is assigned,
the responsibility of compiling a list of queries and solutions to sort them
into a form for quick reference. It may be drawn from a variety of sources.
The database doesn't happen all by itself. It's probable that contributions
may not be welcome as opposed to are not welcome.
At some point, the occurance of problems will diminish and so will their
frequency of being reported. I will say this in favour of Firefox: it's an
excellent tool for proofing website design issues. Still, I know of one
website that uses Power Point slides for web pages. It doesn't work very
well even with Internet Explorer.
Cheers,
John
John Fraser
"EE" <nu...@bees.wax> wrote in message
news:usGdnSTOU4yvu_rb...@mozilla.org...
> Mozilla and Mozillazine are entirely separate. Mozillazine is about users
> helping each other.
Thank you for the clarification.
Cheers,
John