error 0x80073712 AGAIN
bizso
OK, I'm pretty pissed right now!
I bought my laptop brand new in September with Vista preinstalled. I
tried to update the system but I couldn't because apparently miscrosoft
f*ucked up Vista so bad that they didn't even bother testing it properly
before the release date to see if it works at all. As we all know,
Microsoft is in a monopol market position so it can treat its customers
in whatever f*uckin way it wants to.
Ok, enough of the vent.
I spent 1 week tring to figure out how I can update Vista because I
kept getting error 0x80073712 all the time. It turned out that the
problem was that when Microsoft released Vista, some of the system files
were corrupt, and that prevented me from updating. What's more, I was
also informed that I could only resolve this issue by reinstalling Vista
from CD which I did not have, because I got it preinstalled on my
laptop! So, there is no f*uckin way I can ever get any updates?!??
Naturally, the information that I found on the Microsoft support page
was a piece of c*rap.
(http://support.microsoft.com/default.aspx/kb/931712) Nevertheless, I
still did a system scan, and it didn't produce any results, just as I
expected.
After one week of struggling to find a way out of the c*rap microsoft
kindly dumped on me, I found a tweak on another forum, which finally
worked!! I went through like 10 different solutions before but to no
avail. At last, I was able to install updates!! Yay!
But guess what! About 5 days ago, a new update agent v.7.2.6001.788 was
released, and I cannot install it because I KEEP GETTING ERROR
0x80073712 AGAIN!! What's more, I again can't install any updates at
all!!. WHAT THE H*ELL!! I'm so sick and tired of this!! Why do i have to
put up with all this s*hit? I already spent 1 week to figure this one
out, and I could download updates for almost 3 months.... It's their
fault that they had the guts to release Vista with corrupt system files
not mine!!
I need a solution that actually works this time, please!
p.s.: Man, I feel like the world turned upside down. In order to get
support from a professional in Microsoft via Email, you have to pay
$70!! Lol, this is a joke, sorry..
--
bizso
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Peter Foldes
http://support.microsoft.com/default.aspx?scid=kb;en-us;931712
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
"bizso" <bizso....@DoNotSpam.com> wrote in message news:bizso....@DoNotSpam.com...
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
millions of Vista users have never encountered the 0x80073712 error, yet
your problem is being caused by Vista system files that MS knew were corrupt
but they released Vista anyway.
Now pull the other one.
If you really want help here, and not just a place to vent & rant, keep
reading.
1. Are you running Vista or Vista SP1? If Vista SP1, did it come
preinstalled on the machine when you bought it? Is the machine still under
warranty or service contract?
2. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
3. As soon as you got the machine, did you (a) make sure the Windows
Firewall was enabled, (b) run Windows Update manually to get it fully
patched, (c) make sure Automatic Updates was enabled, and (d) get a
reliabile anti-virus application installed & fully updated *before*
otherwise connecting the machine to the internet to, e.g., surf, check
email, chat, play online games, and/or download other stuff including P2P
apps and files?
===
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update.
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
bizso
> See the following
>
> http://support.microsoft.com/default...b;en-us;931712
> --
> Peter
Thank you for reading my post to the end. You must be qualified enough
to work in a Microsoft Help Centre.
Millions of users never experienced this problem because obviously
Microsoft sorted it out some time later. Only people like me, who had
the initial version of Vista preinstalled have this issue...
I bought my laptop in September from a retailer and no updates were
installed on it. (I've got 2 year warranty) The very first thing I
wanted to do was update Vista, but I couldn't because of this error. I
turned the firewall off/on and proceeded to update again without any
luck...
I've got norton antivirus preinstalled as well -it came with a 3 month
trial period.
I searched for a solution on the web for 1 week: The tweak that finally
did the trick was http://support.microsoft.com/?kbid=947821. After that
everything went fine and I was able to patch to SP1.
However, with the new update tool available, I'm lost again, because
when I install it from a standalone package it gives me error
0x80073712.
So, it seems to me that I'm stuck with Windos Update Agent
v.7.0.6001.18000, which doesn't list any recent updates.
I also tried to apply 'KB947821'
(http://support.microsoft.com/?kbid=947821) again, and now I seem to be
able to get updates, but I think this is a mistake, because when I
install the newer update agent I get the same error message... sigh.
I don't want to return my laptop, because I'm currently in the UK and I
need it for school. (I'm not from the UK) Any chance this can be fixed
somehow??
PA Bear [MS MVP]
TaurArian
Error message when you try to install updates from the Windows Update or
Microsoft Update Web site: "0x80073712"
http://support.microsoft.com/kb/957310
--
TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"bizso" <bizso....@DoNotSpam.com> wrote in message
news:bizso....@DoNotSpam.com...
>
Shenan Stanley
Peter Foldes wrote:
> See the following
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;931712
Why did you reply to PA Bear but quote Peter Foldes?
As for this comment, "You must be qualified enough to work in a Microsoft
Help Centre.", in either case (qualifications aside) - I believe neither
responder works for Microsoft in *any* way. Uses their products - probably.
Volunteers their time and expertiese here? Likely.
Did you comprehend (not just read and reply to some of the obvious queries)
the response that you seemingly mistakenly actually replied to but while
quoting someone else?
That tells you how to get *Free Update Support* - a few times in fact.
Looking through it all - here is what I see...
You purchased a laptop and neglected to get a way (or figure out the
manufacturer's suggested method) of restoring the system to it's *as
purchased* state. It's less than a full three months old (and you state you
have a full two year warranty) and I see no mention of you attempting to
hold the retailer responsible for fixing your system and/or supplying you
with installation media (true installation media.)
You have Norton - I highly suggest removing it and making sure it is removed
using the freely provided removal tools from Symantec's web site. Get
another antivirus application (free or otherwise) and use it instead. There
are many out there - most that take up less resources and do the same or
better job than Norton.
What specific version of Vista do you have?
I might suggest trying this:
http://www.codeplex.com/aureset
As well as getting the free update support already alluded to in this
conversation.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Shenan Stanley
Just to quote the conversation in its entirety:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/81a1bfe63e420e11/a06279e799408b44#a06279e799408b44
bizso
> >> See the following
> >>
> >> http://support.microsoft.com/default...b;en-us;931712
> >> --
> >> Peter
> >
> enough
> > to work in a Microsoft Help Centre.
question without deeply understanding the issue) is characteristic of
Microsoft. They just send you the same standard answer, no matter
what...
I appreciate every comment that helps resolve this issue.
> You purchased a laptop and neglected to get a way (or figure out the
> manufacturer's suggested method) of restoring the system to it's *as
> purchased* state. It's less than a full three months old (and you state
> you
> have a full two year warranty) and I see no mention of you attempting
> to
> hold the retailer responsible for fixing your system and/or supplying
> you
> with installation media (true installation media.)
I would gladly hold the retailer responsible, but my problem is that 1.
I can't send my laptop back to get it repaired because I'm thousands of
miles away from where I bought it. 2. I need it for every day work.
My laptop is ASUS and unfortunately, I didn't find any relevant
information on their website...
> Have you seen this article?
>
> Error message when you try to install updates from the Windows Update
> or
> Microsoft Update Web site: "0x80073712"
> http://support.microsoft.com/kb/957310
>
Yeah, I've seen it. That's the System Update Readiness Tool that I have
already installed 3 times...
I'll remove Norton soon and get nod32. The trial period is over anyway.
With regard to the ver of Vista, it's 6.0.6001 SP1
I'll check out the recommended links later and see if anything has
changed.
TaurArian
> > or
> > Microsoft Update Web site: "0x80073712"
> > http://support.microsoft.com/kb/957310
Method 3 may be your only option or you'll just have to contact MS for
assistance?
--
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn''t give any rights.
bizso
I downloaded http://www.codeplex.com/aureset. I did a scan.. still the
same problem... meh. Any other ideas? Anyone pls?
'Vista rox!'
(http://saintjohnshawn.com/2007/09/16/windows-update-error-code-80073712/)
Thank you Microsoft!
PA Bear [MS MVP]
TaurArian
Oh well, complaints department:
http://support.microsoft.com/gp/wusupport
--
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn''t give any rights.
bizso
I'm sorry but I have to share this with everyone!
This is the email I wrote to Microsoft Update Support:
>
> E-mail Contact Only: Please correspond with the customer by using
> e-mail. The customer will not be able to check responses online. This
> is because customer submitted incident without Windows LiveT ID.
> Problem Description: Dear Sirs,
> I have recently purchased a brand new laptop with Windows Vista
> preinstalled. Unfortunately, shortly after I connected it to the
> internet and proceeded to update the OS I received an error message:
> 0x80073712. According to the support site, this is caused by corrupt
> system files. I was unable to download any updates because of this
> error. After having searched for a solution for a while I found the
> System Update Readiness Tool http://support.microsoft.com/kb/947821.
> That temporarily solved my problem. Unfortunately, I don't have a Vista
> DVD because I got Vista preinstalled on my machine. I had been able to
> update Vista until one week ago (I have SP1 now). However, when I try to
> install Windows Update Agent v.7.2.6001.788 I get the same error message
> again. This means that I cannot see any recent updates as I don't have
> the latest update Agent, only v.7.0.6001.18000
> I also did a system scan as described here
> http://support.microsoft.com/kb/931712 and that produced no results.
> Here is the latest entry of Checksur log file:
> Checking System Update Readiness.
> Version 6.0.6001.22275
> 2008-11-23 18:58
>
> Checking Deployment Packages
>
> Checking Package Manifests and catalogs.
>
> Checking package watchlist.
>
> Checking component watchlist.
>
> Checking packages.
>
> Checking component store
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_hu-hu_32d4f4f98befe916.manifest
>
> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_hu-hu_32d4f4f98befe916
>
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_c8ad00268490cd4a.manifest
>
> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_c8ad00268490cd4a
>
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_48e1a1ceb49711f3.manifest
>
> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_en-us_48e1a1ceb49711f3
>
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_th-th_52d32402be03908d.manifest
>
> x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.2.6001.784_th-th_52d32402be03908d
>
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_hu-hu_69ccf2c3727576c2.manifest
>
> x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_hu-hu_69ccf2c3727576c2
>
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_en-us_7fd99f989b1c9f9f.manifest
>
> x86_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.2.6001.784_en-us_7fd99f989b1c9f9f
>
> (f) CSI Manifest All Zeros 0x00000000
> WinSxS\Manifests\x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.2.6001.784_th-th_1b57ca7f623d5a63.manifest
>
> x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.2.6001.784_th-th_1b57ca7f623d5a63
>
>
> Checking SMI Store
> Summary:
> Milliseconds: 1085121
> Found 7 errors
> CSI Manifest All Zeros Total Count: 7
>
> I am looking for a solution as soon as possible.
> Yours sincerely,
> Zsolt Bitvai
> bitv...@gmail.com
> Operating System: Windows Vista
And this is the response I got!!
> Dear Sir/Madam,
>
> Thank you for your email about issues with Windows VistaT.
>
> To enable us to help you resolve this issue, may I suggest on one of
> the following:
>
> A useful resource is the Knowledge Base on our website, where we have
> published a large collection of articles and FAQs about our products.
> You can access it by going to our website at:
>
> http://support.microsoft.com/search/?adv=1
>
> You can also go online and visit our UK newsgroups to exchange ideas
> and information with other Microsoft product users. There is also the
> chance to talk to our Most Valued Professional (MVP).
>
> http://support.microsoft.com/newsgroups/default.aspx
>
> If you do not find the answer you are looking for and wish to discuss
> your alternative support options, please call our Customer Support team
> on 0870 60 10 100. The lines are open from 8am to 6pm, Monday to Friday,
> excluding public holidays.
>
> Thank you again for getting in touch.
>
> Kind Regards,
>
> ANUPAMA UNNIKRISHNAN
> Customer Service Professional
> Microsoft Customer Services
My reply
> Dear ANUPAMA UNNIKRISHNAN,
>
> You are paid to help customers solve their problems and NOT to pass on
> their problems. It is a disgrace how Microsoft treats its customers.
> This problem is produced by a faulty Operation System and I need a
> SOLUTION from the company that I bought this item from!!
> I made your email publicly available to everyone at
> http://forums.techarena.in/windows-update/1076220.htm so that everyone
> can see what Microsoft means by Customer Support. I have already
> explored other alternative solutions. Only in the last resort do I write
> to the customer service as I know how bad their service is. Your email
> is the perfect example.
>
> Regards,
Yeah, at least everyone can see it here. This is what Microsoft means
by "Customer Support".
PA Bear [MS MVP]
>> preinstalled
I'm surprised Support said anything other than "Contact the laptop
manufacturer about this."
That being said, answer the 3 questions in my first reply to this thread if
you want any further assistance here:
http://groups.google.com/group/microsoft.public.windowsupdate/msg/be54d258cf4d74b6
I'll even repost them for you:
1. Are you running Vista or Vista SP1? If Vista SP1, did it come
preinstalled on the machine when you bought it? Is the machine still under
warranty or service contract?
2. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
3. As soon as you got the machine, did you (a) make sure the Windows
Firewall was enabled, (b) run Windows Update manually to get it fully
patched, (c) make sure Automatic Updates was enabled, and (d) get a
reliabile anti-virus application installed & fully updated *before*
otherwise connecting the machine to the internet to, e.g., surf, check
email, chat, play online games, and/or download other stuff including P2P
apps and files?
NB: If you do NOT quote this entire message in your reply, I will not reply
to your post.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
PA Bear [MS MVP]
>>>> I have recently purchased a brand new laptop with Windows Vista
>>>> preinstalled
>>
>> I'm surprised Support said anything other than "Contact the laptop
>> manufacturer about this."
>>
>> That being said, answer the 3 questions in my first reply to this thread
>> if
>> you want any further assistance
>>
>> I'll even repost them for you:
>>
>> 1. Are you running Vista or Vista SP1? If Vista SP1, did it come
>> preinstalled on the machine when you bought it? Is the machine still
>> under
>> warranty or service contract?
>>
>> 2. What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>>
>> 3. As soon as you got the machine, did you (a) make sure the Windows
>> Firewall was enabled, (b) run Windows Update manually to get it fully
>> patched, (c) make sure Automatic Updates was enabled, and (d) get a
>> reliabile anti-virus application installed & fully updated *before*
>> otherwise connecting the machine to the internet to, e.g., surf, check
>> email, chat, play online games, and/or download other stuff including P2P
>> apps and files?
>>
>> NB: If you do NOT quote this entire message in your reply, I will not
>> reply
>> to your post.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Adminhttp://aumha.net
>> DTS-Lhttp://dts-l.net/
>
> Sry, I didn't know I was supposed to quote entire messages in my
> response. I'm a bit new to this forum.
>
> Also, my problem is with the OS, which is Vista. It appears to me that
> I should try to get somehow a copy of Vista and repair the whole
> system.
>
> Actually, I have already answered most of your questions in my
> previous posts.
>
> 1. I'm running Vista SP1. No, it didn't come preinstalled, only the
> standard version. Yes, I have got a 2 year warranty, but I would
> prefer to solve this issue without me having to return the laptop for
> reasons I described in my previous posts.
>
> 2. Norton antivirus is installed, but I'll switch to nod32 shortly. I
> have no 3rd party firewall. Spysweeper is the antispyware software.
>
> 3.All the settings were in default mode when I first switched on the
> laptop. Firewall enabled. First thing I did was run an update, but I
> couldn't because of this error. Automatic updates were enabled as
> well. I got Norton antiVirus, which came with Vista. As it was set on
> automatic update, I guess it updated itself as soon as I connected to
> the Internet. After the Vista updates didn't work I started to search
> the web for a solution straight away...
Thank you for quoting and for using Google Groups instead of techarena
forums!
If you're running Vista SP1 and Windows Update has never worked since the
day you first turned on the laptop, Vista SP1 was preinstalled by the
manufacturer. As such, you should contact the manufacturer for support, not
Microsoft, especially seeing as you have a 2-year warranty or service
contract.
If Windows Update had been working for a while but then suddenly started to
fail, you'd qualify for free Windows Update support from Microsoft.
That being said, try the following:
1. Uninstall all Norton software (including LiveUpdate and any Norton
Add-ons) via Control Panel | Programs | Uninstall a program (or Control
Panel | Programs and Features, if using Classic view).
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your
anti-virus application has been installed and fully updated!
2a. Download this removal tool to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
2b. Right-click on the saved download and select Run as Administrator.
3. Reboot and /immediately/ install Avira AntiVir* (free) or the 30-day free
trial version of, e.g., NOD32**, KAV7***
4. Manually update your new anti-virus application then run a full system
scan.
Do your problems persist now?
~~~~~~~~~~~~~~~~~~~~~
* http://www.free-av.com/
** www.eset.com/download/index.php
*** http://usa.kaspersky.com/trials/home-users/anti-virus-7/
--
~PA Bear