Running WinXp and IE 6.0.2900.5512.xpsp_sp3_gdr.090206-1234. I am having
three issues and will post in appropriate subgroups). The first is Windows
Update has suddenly become inaccessible due to the above error. I have tried:
http://support.microsoft.com/default.aspx/kb/914224
I reinstalled the Update Agent
I upgraded to IE7 and remained with the same issue
Ran my viral/malware scans, cleaned temp cache, etc.
"The website has encountered a problem and cannot display the page you are
trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the
Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer."
Other new issues: Outlook Express does not allow changing font colors with
right-click of mouse, and the Microsoft Search Companion freezes and only
works in SAFE mode.
Any thoughts?
Thank you.
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
Just wanted to report that I am still troubleshooting with Microsoft my
Windows Update issue, but MS did not feel that my Search Companion issue (the
SEARCH feature only works in Safe mode) qualified for a free support ticket:
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Adam
Again, I suspect all three of your problems are being caused by a hijackware
infection. See my replies in your other two threads:
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/f5fbe0585ea7dc89
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
adam wrote:
> Just wanted to report that I am still troubleshooting with Microsoft my
> Windows Update issue, but MS did not feel that my Search Companion issue
> (the SEARCH feature only works in Safe mode) qualified for a free support
> ticket:
>
> [PA Bear wrote:]
Well, I FIXED my Windows Update issue! I took advantage of the FREE MS
Support Ticket but we were spinning our wheels. Everything I was asked to try
I had already tried by doing GOOGLE searches. Fair enough. So, I kept reading
old Forum suggestions that worked. I deleted wuweb.inf and wuweb.dll in my
WINNT folder; I reinstalled these two files; I installed wuweb.inf with a
right-click; I uninstalled SP3; reinstalled SP3. Everything works fine now.
Not sure of the connection but this is my solution. Hope this combination of
actions can assist someone else.
Thank you.