Re: Office XP SP3 and AOL

[Shenan Stanley]

em21 wrote:
> Is it true that if you download the Office XP SP3 update you will
> have problems accessing AOL?
>
> I was reading that in another post in this forum. I use AOL, and I
> really would not want to give that up.

Check with AOL.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[em21]

Is it true that if you download the Office XP SP3 update you will have
problems accessing AOL?

I was reading that in another post in this forum. I use AOL, and I really
would not want to give that up.

--
edith

[PA Bear [MS MVP]]

No, if you install AOL, you'll have problems with Windows & Internet
Explorer.

[em21]

I had both for years, and never had any problems with either.
The reason I sent my question to this Windows Updates forum is that, given
that the update mentioned before is from Windows Updates ,and for an MS
program, I thought that the MS people would know if there is a known conflict
between it and other programs. Maybe there is, maybe there isn't. I don't
know. I thought that maybe you would know. That is why I asked you.

I didn't send my question to AOL, as Stanley suggested because it is not AOL
who is offering me something to download.

Please don't misunderstand me. I do know that you are volunteers, and I do
appreciate your being there to help us with our Windows XP problems.
--
edith

[Shenan Stanley]

em21 wrote:
> I had both for years, and never had any problems with either.
> The reason I sent my question to this Windows Updates forum is
> that, given that the update mentioned before is from Windows
> Updates ,and for an MS program, I thought that the MS people would
> know if there is a known conflict between it and other programs.
> Maybe there is, maybe there isn't. I don't know. I thought that
> maybe you would know. That is why I asked you.
>
> I didn't send my question to AOL, as Stanley suggested because it
> is not AOL who is offering me something to download.
>
> Please don't misunderstand me. I do know that you are volunteers,
> and I do appreciate your being there to help us with our Windows XP
> problems.

I'm "Stanley" again. So be it.
(See my signature. "first_name last_ name", not "last_name, first_name" <--
although supposedly this can be a cultural thing.)

You must be Edith Merq?
http://www.google.com/search?q=AOL+and+%22Office+XP+SP3%22

The thing is that *if* there is going to be a problem when you install a
patch for Windows or some Microsoft product (especially one of this age)
with some third party software - you have to decide where the problem lies.
The SP3 for Office XP you are trying to install is quite old and works fine
on many computers (has for years) and I would say (atest to actually) it
works fine without AOL installed -- and it may work fine *with* AOL
installed; but AOL is not a Microsoft product, so the only ones that can
answer questions around AOL software compatibility would be AOL.

In other words - if you did not have AOL software - you would not have a
problem installing SP3 for Office XP - I have personally seen this pathc
work without issue on dozens (if not hundreds) of machines that do not have
AOL installed. With the AOL software - I do not know. Given that the
unique factor in that is the AOL software - the obvious place to go is AOL
for support. They may not be the ones offering you the patch/update - but
if the patch works fine when there is no AOL software but you have read
reports that the AOL software has touble after the patch is installed - then
the problem is not with the patch - but the AOL software.

In any case - please give links to where you read about this supposed
conflict - because a cursory search only comes up with your many postings
all over the Internet on the subject. ;-)

[em21]

Wow, I didn't realize my posts were going to be all over the place like that.
Oh! And sorry for the name thing. My apology
So this is an old update. This is weird. I just got it this week .Thanks for
the explanation.

--
edith

[Shenan Stanley]

<snipped>
<indefinitely archived copy of this conversation>
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/bd87d1b86b7402df/
</indefinitely archived copy of this conversation>

em21 wrote:
> Wow, I didn't realize my posts were going to be all over the place
> like that. Oh! And sorry for the name thing. My apology
> So this is an old update. This is weird. I just got it this week
> .Thanks for the explanation.

Things are seldom kept in one place on the Internet.

No problem on the name thing - it's just a curiosity that so many people
seem to make the mistake of typing in my last name like it is my first name
when it is 'in type' in front of them while they do it. However - as I
alluded to - some cultures must call people by their last name or assume
that is my last name for some reason.

Three questions:
- Where did you read about the problems with SP3 for Office XP and the AOL
software?
- Are you sure it wasn't SP3 for Windows XP you were reading about?
- What version of the AOL software are you running?

For more information on the update this whole conversation is about:

Description of Microsoft Office XP Service Pack 3
http://support.microsoft.com/kb/832671
Last Review: January 9, 2007
and
Download Office XP Service Pack 3 (SP3)
http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E
Date Published: 3/30/2004

AOL software and support:
http://daol.aol.com/software/
(I believe 9.1 is the latest 'all-inclusive' software.)

[em21]

I wanted to let you know, that I just finished re-reading the post that I
thought was about the Office XP update, and realize that I made a mistake. I
misunderstood something in the post. The conflict the person was having with
AOL was not due to Office XP SP3 update, but to a different update.

Thank you for asking me to send links where I read about the conflict. That
is how I found out my error. Sorry!

--
edith

[em21]

Thanks for the links. And yes, I had confused XP SP3 with Office XP SP3. I
don't know how I did that. My mistake.
--
edith