Problems installing new Windows Update software
Wan
problems with Windows Update. Whenever I ask Windows Update to check for
updates, it tells me that I need to install new software, and I click
install...and it doesn't seem to install because it then tells me that it
cannot check for updates. When I click try again, it tells me to install the
new Windows Update software.
Can someone help?
PA Bear
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/
Wan
I got is 8007007f. I can't find this error code anywhere in my search, and
the resolution to this. Will be very helpful if someone can help!!
Robert Aldwinckle
news:DD3CF70A-5E9B-4079...@microsoft.com...
> Sorry, I didn't have any luck with this solution...by the way, the error code
> I got is 8007007f. I can't find this error code anywhere in my search, and
> the resolution to this. Will be very helpful if someone can help!!
Codes without context are usually useless.
<cmd_output OS="XPsp2">
E:\>set /a c = 0x7F
127
E:\>net helpmsg %c%
The specified procedure could not be found.
</cmd_output>
Can you see what a useless diagnostic that is without any context?
E.g. what procedure could not be found?
BTW does Vista show the same result for net helpmsg 127 ?
HTH
Robert Aldwinckle
---
PA Bear
got a dll hell problem on your computer. Did you upgrade to [Vista
Business]?"
Source:
http://groups.google.com/group/microsoft.public.windowsupdate/msg/4acc875b2d4d3c7e
I suggest that you...
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
Wan
Robert, I am not sure what context you need. I outlined the problem I had on
the first post. I am new to this, and am not very technical, please bear with
me. Will be helpful if you let me know what information you need.
Wan
suggestions. Guess I am not going to resolve it if I don't go through
Microsoft!!
MowGreen [MVP]
this appears in the System Event log:
> Log Name: System
> Source: Microsoft-Windows-Servicing
> Date: 03.10.2007 15:49:50
> Event ID: 4385
> Task Category: None
> Level: Error
> Keywords: Classic
> User: xxxxxxx
> Computer: xxxxxxx
> Description:
> Windows Servicing failed to complete the process of changing update Adm from
> package WindowsUpdateClient-SelfUpdate-Core-AdmComp-Package(Update) into
> Resolving(Resolving) state
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Microsoft-Windows-Servicing"
> Guid="{bd12f3b8-fc40-4a61-a307-b7a013a069c1}"
> EventSourceName="Microsoft-Windows-Servicing" />
> <EventID Qualifiers="49152">4385</EventID>
> <Version>0</Version>
> <Level>2</Level>
> <Task>0</Task>
> <Opcode>0</Opcode>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2007-10-03T13:49:50.000Z" />
> <EventRecordID>30847</EventRecordID>
> <Correlation />
> <Execution ProcessID="0" ThreadID="0" />
> <Channel>System</Channel>
> <Computer>xxxxx</Computer>
> <Security UserID="S-1-5-21-3873174284-417661615-3020053743-1000" />
> </System>
> <UserData>
> <CbsUpdateChangeState
> xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
> <UpdateName>Adm</UpdateName>
>
> I checked the installed DLLs and made sure that the new version 381 is
> always used.
> Nevertheless the error messages complains about a problem with the old
> version 374.
>
> So I decided to delete all references of the old version 7.0.6000.374.
> It was really a lot of work to delete all registry entries in
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based
> Servicing referencing this version and also deleting the package references
> in %windir%\servicing\Packages but finally the installation windows features
> works again
> *** PS: Of course I made copies of the registry keys and the files before
> deleting the entries. ***
The package references are in WINDOWS\Servicing\Packages
The .dll's for Vista are:
wuapi.dll
wuaueng.dll
wucltux.dll
wudriver.dll
wups.dll
wups2.dll
wuwebv.dll
Than download the latest Version of the Windows Update Agent from the
links on this page:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1172
IF when installing the WUA you receive an message that it's already
installed, than follow the directions on the above page to install it.
Either there's a mismatch of .dll files due to the upgrade or the
installed antivirus/security software is preventing the updating of the WUA.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
PA Bear
Wan
Robert Aldwinckle
> Yes it was
>
> "PA Bear" wrote:
Date: Wed, 17 Oct 2007 16:49:36 -0400
Shems
Most important is that people do find the error 0x8007007F when they
encounter it on the Windows Update Site.
Shems
(p.s.: the link might need an extension)
--
When the machne breaks down, we break down.
MowGreen
http://support.microsoft.com/kb/971058
SM with networking will rule out interference from 3rd party software
[security-related software] and *usually*, will allow the installation
of required software components needed to update.
Suggest you download and save the fixit [ResetWindowsUpdate.msi], close
the browser, and then run it.
If the Default run does not resolve the issue, run it again in Agressive
mode while still in Safe Mode w/networking.
The system *must* be connected as ResetWindowsUpdate will download the
latest release of the Windows Update Agent.
Reboot afterwards and see if the system can update now.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
JcTCarl
"MowGreen" wrote:
Unfortunately the "Fixit" application will not run in "Safe mode with
networking"
I was able to run it in normal mode though but it did not solve the problem.
Carl.
MowGreen
Aggressive mode with the system connected to the internet ?
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JcTCarl wrote:
>
> "MowGreen" wrote:
>
>
>>Boot to Safe Mode with networking and try this MS Fixit:
>>http://support.microsoft.com/kb/971058
>>
>>SM with networking will rule out interference from 3rd party software
>>[security-related software] and *usually*, will allow the installation
>>of required software components needed to update.
>>Suggest you download and save the fixit [ResetWindowsUpdate.msi], close
>>the browser, and then run it.
>>If the Default run does not resolve the issue, run it again in Agressive
>>mode while still in Safe Mode w/networking.
>>The system *must* be connected as ResetWindowsUpdate will download the
>>latest release of the Windows Update Agent.
>>Reboot afterwards and see if the system can update now.
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>