Windows update error 0x80242008

[Don]

Update KB905915 has failed to install repeatedly, showing the above error
code. Has anyone seen this before? Thanks.

[update error 0x80242008@discussions.microsoft.com Windows update error 0x80242008]

Yes I do and can't resolve the problem..
Do you have an idea..?
Murat

[MowGreen [MVP]]

Don,

When or where are you getting the error message from ? Please check the
KB905915.log located in the WINDOWS directory and post back with it's
contents.

In the meantime, try downloading the update, saving it, disconnect from
the internet, temporarily disable the installed Antivirus program from
real time monitoring of the system, and then install the update -

For XP SP2 :
http://www.microsoft.com/downloads/details.aspx?familyid=E4B5BA57-D4F2-4798-9154-2869E371C9D1&displaylang=en

For XP SP1 :
http://www.microsoft.com/downloads/details.aspx?familyid=A8443CD2-D98D-427B-9F0E-BD7E19FCB994&displaylang=en

REMEMBER to reenable the AV prior to connecting to the net.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

[Don]

Thanks for getting back. Here's the KB905915.log:

[KB905915.log]
2.203:
================================================================================
2.203: 2005/12/14 15:17:57.140 (local)
2.203:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\87984ff3f5f258c3fb76f77aed6cd4ee\update\update.exe (version 6.2.29.0)
2.219: Hotfix started with following command line: /si
/ParentInfo:9ba082dda15ca94b9130db8df09d8306
2.281: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
2.313: KB905915 Setup canceled.
2.313: Update.exe extended error code = 0xf00d
2.062:
================================================================================
2.062: 2005/12/16 22:09:15.437 (local)
2.062:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\87984ff3f5f258c3fb76f77aed6cd4ee\update\update.exe (version 6.2.29.0)
2.078: Hotfix started with following command line: /si
/ParentInfo:9a4d0ae11d9e8549a3b9714b26349e97
2.078: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
2.093: KB905915 Setup canceled.
2.093: Update.exe extended error code = 0xf00d
0.766:
================================================================================
0.766: 2005/12/18 01:25:11.781 (local)
0.766:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\87984ff3f5f258c3fb76f77aed6cd4ee\update\update.exe (version 6.2.29.0)
0.766: Hotfix started with following command line: /si
/ParentInfo:53880bfc1a6304438843e3373eb6655b
0.766: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.766: KB905915 Setup canceled.
0.766: Update.exe extended error code = 0xf00d
0.921:
================================================================================
0.921: 2005/12/18 22:59:23.781 (local)
0.921:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\87984ff3f5f258c3fb76f77aed6cd4ee\update\update.exe (version 6.2.29.0)
0.921: Hotfix started with following command line: /si
/ParentInfo:a9d0c1d6abb5274cbb347677625e5981
0.921: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.921: KB905915 Setup canceled.
0.921: Update.exe extended error code = 0xf00d
0.765:
================================================================================
0.765: 2005/12/20 20:54:37.218 (local)
0.765:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\87984ff3f5f258c3fb76f77aed6cd4ee\update\update.exe (version 6.2.29.0)
0.765: Hotfix started with following command line: /si
/ParentInfo:37a2e599fe85dd44af4990d323f0223c
0.765: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.765: KB905915 Setup canceled.
0.765: Update.exe extended error code = 0xf00d
0.797:
================================================================================
0.797: 2005/12/20 21:09:14.390 (local)
0.797:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be719d05feea226f258f7d2dc83f416e\update\update.exe (version 6.2.29.0)
0.797: Hotfix started with following command line: /si
/ParentInfo:c3114e51adaa33458763a0d4764c95ab
0.797: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.797: KB905915 Setup canceled.
0.797: Update.exe extended error code = 0xf00d
0.829:
================================================================================
0.829: 2005/12/20 21:10:59.000 (local)
0.829:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be719d05feea226f258f7d2dc83f416e\update\update.exe (version 6.2.29.0)
0.829: Hotfix started with following command line: /si
/ParentInfo:8686eeff03fc69488f428b21d81b7c69
0.829: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.829: KB905915 Setup canceled.
0.829: Update.exe extended error code = 0xf00d
0.797:
================================================================================
0.797: 2005/12/20 21:13:21.609 (local)
0.797:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be719d05feea226f258f7d2dc83f416e\update\update.exe (version 6.2.29.0)
0.797: Hotfix started with following command line: /si
/ParentInfo:465c15e923a45a46b3d6895d7133aa93
0.813: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.813: KB905915 Setup canceled.
0.813: Update.exe extended error code = 0xf00d
0.796:
================================================================================
0.796: 2005/12/20 21:15:08.046 (local)
0.796:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be719d05feea226f258f7d2dc83f416e\update\update.exe (version 6.2.29.0)
0.796: Hotfix started with following command line: /si
/ParentInfo:5af2e8721f432a4781c2fceedd931b4d
0.796: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
0.796: KB905915 Setup canceled.
0.796: Update.exe extended error code = 0xf00d
1.422:
================================================================================
1.422: 2005/12/21 14:49:27.762 (local)
1.422:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\be719d05feea226f258f7d2dc83f416e\update\update.exe (version 6.2.29.0)
1.438: Hotfix started with following command line: /si
/ParentInfo:d2d0cf3a0c4c5d4d804a28115fb412d6
1.438: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite
1.438: KB905915 Setup canceled.
1.438: Update.exe extended error code = 0xf00d

---------------------------------------------------------------------------------------------------------
I got the 0x80242008 error from the Windows Update History, then clicking on
the 'failed' status button. Below is the info copied from the status screen.

I will try re-installing without Norton and see if that works. Thanks!

Don

Installation Failure

Error Code: 0x80242008
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:

Microsoft Online Assisted Support (no-cost for issues related to getting
updates)

Print | Close

[Don]

I tried installing it after disabling Norton AV, and got the same results,
failed installation, same error code. Thanks! (by the way, it's SP2)
Don

[CharliePS]

Hi Don,
I had the same problem with windows update for just this one internet
explorer update, it failed everytime. After uninstalling everything I could
and disableing anything I couldn't uninstall I started to get a little upset.
I Decided to undo a chang in the registry that I had made a month ago. Its a
simple change of the default programs folder, I changed it from c: to f: so
any new programs would be installed on the f: drive by default. That fixed
it! Yea. Yu might want to check to see if yours has been changed.Open regedit
from the run box and drill down to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion ,check the key
named "ProgramFilesDir" mine was set to f:\Program Files and I set it back to
c:\Program Files. Good luck.
charlie

[Don]

Hi Charlie,

Thanks for the suggestion--unfortunately, but my program files directory is
still set at C:, so I'm not as lucky as you were! There has to be something
different about this update in that all the others installed without a hitch,
but this one's failed 11 times now. If you run across any other suggestions,
shoot them over, otherwise, I'm just gonna keep digging around until I get
this fixed. It's getting personal now! Have a great Christmas.

Don

[Scott]

Mine was set to D: and setting it back to C: resolved the problem.

[MowGreen [MVP]]

Don,

Is, or have you installed the beta of IE7 before ? This shows up
repeatedly in the log :

2.281: Unexpected Error While Executing Line 1 (
Test.IE7InstallBlock.Section ) of PreRequisite

If you have, check to see if this registy key is present. Go to Start,
Run, and type in regedit . Click OK :

HKEY_CLASSES_ROOT\CLSID\{c90250f3-4d7d-4991-9b69-a5c5bc1c2ae6}

If it is, delete it. IE7 and IE6 can not run in a side by side scenario.

DO NOT delete or edit ANY other reg key or you can render the system
unusable !!!!

If not, here are some steps that were give to a poster by MS to resolve
the error code 0x80246008 :

" Step 1:

Install MSI 3.1 via the following link:

<http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en>

Please install Windows Installer 3.1, restart and try the updates again.
If possible, please disable all firewall or anti-virus applications first.

Step 2:

Go to Start -< Run, type in Services.msc and press Enter. Please check the
following services:

"Remote Procedure Call" (RPCSS) should be enabled, Automatic
"COM+ Event System" (EventSystem) should be enabled, Manual
"System Event Notification Service" (SENS) should be enabled, Automatic
"Volume Shadow Copy" (VSS) should be enabled, Manual
"Microsoft Software Shadow Copy Provider" (SWPRV) should be enabled, manual.

Step 3:

Go to Start -> Run, type in regedit and press Enter. Navigate to:

HKEY_Local_Machine\Software\Microsoft\WindowsNT\CurrentVersion\SvcHost

In the right pane, double-click to open the netsvcs key. Under Value
Data, add BITS to the list of services. Click OK. Exit the registry.
Restart the system and check out Windows update again. If still fails,
proceed to Step 4:

Step 4:

Click Start. Choose Run. In the Run box, type regsvr32 qmgr.dll. Click OK.
Click Start. Choose Run. In the Run box, type regsvr32 qmgrprxy.dll.
Click OK.

Step 5:

Go to command prompt (Start -> Run -> type in CMD and click OK), run the
following command

Reg add
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
/v ServiceDll /t REG_EXPAND_SZ /d %windir%\System32\qmgr.dll

(All one line. Since this command is complex, please copy it and right
click on the Command Prompt window -> Paste, then Enter.)

Then please restart the PC and retry Windows Update

If the above command does not work, please try the following again:

Reg add HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup

Restart the PC and retry Windows Update. If still no success, go to Step 6:

Step 6:

Go to C:\Documents and Settings\All Users\Application Data\Microsoft\Network

(Note: Application Data is a hidden folder, so ensure you go to My
Computer -> Tools -> Folder options -> View, check Show hidden
files/folders)

Delete the Downloader folder. "

[Olivier]

Thanks Charlie! My Path was also set to D:\ !!!! Now I could install the
update...

Best regards,

Olivier

[Bart]

Charlie, you are a genius!
I had my key set to C:\Applications
changed it back to C:\Program Files and the update worked on the first try!

Thanks

[slartibartfast]

Thanks Charlie.
great help!

Peer

[njeo]

Excellent, thank you.

That also worked fine for me too. My Windows installation is on drive e and
reverting the registry key to e:\program files resolved it for me.

Bizarre.

[dgotrek]

This fix WORKED for me!

I had my key set to D:\Program Files for my default install, and a quick
regedit fixed the trouble. To prevent future trouble I think I'll keep it at
C:

Who'd a thunk it? So simple, yet such vast consequences to change your
default install.

Thanks CharliePS,

Dave

[Dazie]

This also worked for me, I had my key set to D:\Programs Files, once I
changed the key the Cumulative Security Update for Internet Explorer for
Windows XP (KB912812) installed without errors Thanks!!!

[thladybug-memphis]

Thanks CharliePS! This also fixed my problem, very quickly I might add.

[Vinkes @discussions.microsoft.com Roel Vinkes (Netherlands)]

Tks CharliePS

Simple tip but succesfull, why can-t i be found in the KB (i wonder)
I also keep my programs on my D-partition. So when updating i simple change
the key in the reg. editor.

Tks again

[Ted-T]

My Program Files continues to live on C:.

But, I have put almost all other programs (where the install program
allows me to change the destination folder) onto a different hard drive
and folder, e.g.: H:/Pgms.

I have never installed IE7.

But a visit to this forum provided a clue and allowed me to solve the
problem.

To wit several months ago I updated Google Earth, which does not allow
one to specify an alternate directory at time of install, so I modified
the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion, value
for "ProgramFilesDir" to point to "H:/Pgms".

After the successful Google Earth install, I incorrectly reset
"ProgramFilesDir" to "Programs" and not "Program Files".

So now when Windows Update searched for IE6 via ProgramFilesDir, IE6
was not found in the identified directory.

Thanks much for all your sleuthing and postings.

Yes, the IE6 update worked and was applied successfully.

This is my note to MS along with an abridged version of MS’ note to me
to download and install IE7. Yes, I redacted a few words

= = = = = =

Subject: Re: Microsoft Case ID:
SRX&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;

Kelly,

I found the solution myself and it did not involve downloading and
installing IE7.

Via the Internet and some searching I found some forums that provided a
clue and now all works. Yes, I have successfully applied Windows XP
Cumulative Security Update for Internet Explorer 6 for Windows XP
(KB963027)

Bluntly, maybe Microsoft should search the Internet for the error code
and solution.

Ted

= = = = = = = = = = = = =
From: Kelly Huang (MS)
Sent: Wednesday, April 15, 2009 10:01 PM
To:
Cc:
Subject: Microsoft Case ID:
SRX&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;

Dear Ted,
Thank you for contacting Microsoft Windows Update Support. My name is
Kelly, and I am glad to work with you. To contact me, you may send
emails to my account:
&#9674;&#9674;&#9674;&#9674;@mssupport.microsoft.com with the case ID
SRX&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;&#9674;
in the subject line.

First, I would like to apologize for the delay in responding to your
support request. Please be assured that you have successfully contacted
the correct support team and I will be working with you to address your
concerns as quickly as possible.

From the case log, I understand that Windows XP Cumulative Security
Update for Internet Explorer 6 for Windows XP (KB963027) cannot be
installed with the error code 0x80242008. If I have misunderstood your
concern, please don’t hesitate to let me know.

I understand the inconvenience you have experienced. Please be assured
that I will do my best to help you.

The issue is caused by the corrupted Internet Explorer components. I
suggest we install Internet Explorer 7 to replace the corrupted
components. At this time, I suggest that we manually download it. The
detailed steps are below: [-remainder omitted for brevity-].

--
Ted-T
------------------------------------------------------------------------
Ted-T's Profile: http://forums.techarena.in/members/73053.htm
View this thread: http://forums.techarena.in/windows-update/426608.htm

http://forums.techarena.in

[PA Bear [MS MVP]]

Why are you posting this as a reply to a thread (not yours) from 21 December
2005?? =>
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a334d85c2e46234c/9197bfd25e93f466

0x80242008 SUS_E_UH_OPERATIONCANCELLED
'The update may require user input so can not be installed in this context'
and/or 'The install was canceled via a handler method' (as opposed to, for
example, an installer running with UI that was cancelled externally to
WSUS).

> After the successful Google Earth install, I incorrectly reset
> "ProgramFilesDir" to "Programs" and not "Program Files".

> Bluntly, maybe Microsoft should search the Internet for the error code
> and solution.

There are scores of possible causes for that error. How should MS
anticipate that a user would pull a dumb-a** move like associating
"ProgramFilesDir" with "Programs" and not "Program Files"? I'm surprised MS
didn't charge you for this support.

Patient (demonstrating): "Doctor, it hurts when I do this!"
Doctor: "Don't do that."

Don't do that!