Vista Update freeze at download/installation

Sabin Coanda

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Apr 8, 2010, 1:54:36 PM4/8/10

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Hi there,

Since some time, I got a message in Windows Update dialog, telling me that
"12 important updates are available". When I push the button "Install
updates", it begins to download, but is not able to get anything, until I
cancel the process.

Please tell me what is happen and how can I fix it.

Note that before this problem I run successfully each update, since when I
install my OS (2-3 years ago), without problems

TIA,
Sabin

MowGreen

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Apr 8, 2010, 2:41:37 PM4/8/10

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How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Try another attempt at updating. If/when it fails, please copy and paste
at least the *last* 50 or so lines of the WindowsUpdate.log into your reply.

MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

do you need to go on.@discussions.microsoft.com what do you need to go on.

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Apr 8, 2010, 2:48:01 PM4/8/10

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"Sabin Coanda" wrote:

> .
>

PA Bear [MS MVP]

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Apr 8, 2010, 3:43:25 PM4/8/10

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Always state your full Windows version (e.g., Vista SP1; Vista 64-bit SP2)
when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Sabin Coanda

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Apr 12, 2010, 2:03:45 PM4/12/10

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> Always state your full Windows version (e.g., Vista SP1; Vista 64-bit SP2)
> when posting in a forum or newsgroup. Please do so in your next reply.

----------> Vista Home Premium, 32 bit SP2

> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?

------> Comodo

> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?

--------> Not sure, but I think it was Norton

PA Bear [MS MVP]

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Apr 12, 2010, 7:12:31 PM4/12/10

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Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/671e21cd8c7a5744

80070057 [as seen in your WindowsUpdate.log] => ERROR_INVALID_PARAMETER

Had your Norton subscription (or free trial) expired by the time you
installed Comodo Internet Security (I assume)?

Have you /purchased/ Comodo Internet Security?

==============

Norton (and McAfee) applications are notorious for not uninstalling (or
upgrading) cleanly.

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above and select Run as
Administrator to run the utility. Don't TOUCH your keyboard until the run
completes, then reboot.

4. Test.

MowGreen

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Apr 13, 2010, 2:50:02 PM4/13/10

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Sabin,

After checking the WindowsUpdate.log -

2010-04-12 23:01:10:162 1216 44c AU AU setting pending client directive
to 'Install Approval'
2010-04-12 23:01:25:164 1216 44c AU WARNING: AU found no suitable
session to launch client in
2010-04-12 23:01:40:796 1216 44c Shutdwn user declined update at shutdown
2010-04-12 23:01:40:997 1216 44c AU AU initiates service shutdown
2010-04-12 23:01:41:107 1216 44c AU ########### AU: Uninitializing
Automatic Updates ###########
2010-04-12 23:01:41:828 1216 44c Handler
CUHCbsHandler::CancelDownloadRequest called
2010-04-12 23:02:31:429 504 ab8 COMAPI FATAL: Unable to connect to the
service (hr=8007045B)
2010-04-12 23:02:31:670 504 ab8 COMAPI WARNING: Unable to establish
connection to the service. (hr=8007045B)

The above shows where the downloads are freezing because some "thing" is
interfering with communication between your computer and the update servers:

2010-04-12 23:01:40:796 1216 44c Shutdwn user declined update at shutdown
2010-04-12 23:01:41:828 1216 44c Handler
CUHCbsHandler::CancelDownloadRequest called

I strongly suspect that the Comodo firewall is causing this freezing issue.

2010-04-12 21:53:40:922 504 ab8 Misc = Process: C:\Program
Files\Microsoft Security Essentials\MpCmdRun.exe

The above shows Microsoft Security Essentials (MSE) is installed. The
entries appear to indicate that definition updates for it are being
regulated, which should NEVER occur unless there is a communications
issue with the update server.

*** Is this a Comodo security suite that contains an antivirus or just a
firewall ? ***

Either Clean boot the system, then turn on the native Vista firewall and
see if the system can download and install updates, or uninstall Comodo
and replace it with one that does not interfere with updating Vista.

How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135

If a Comodo security suite is installed there is a conflict going on
with MSE. Choose one or the other, *not* both.

MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

Sabin Coanda

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Apr 13, 2010, 5:19:12 PM4/13/10

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> Had your Norton subscription (or free trial) expired by the time you
> installed Comodo Internet Security (I assume)?

----> I don't remember

>
> Have you /purchased/ Comodo Internet Security?

----> No. It is the freeware version

>
> ==============
>
> Norton (and McAfee) applications are notorious for not uninstalling (or
> upgrading) cleanly.
>
> 1. Download the Norton Removal Tool, saving it to your desktop:
> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
>
> 2. Close all open applications (i.e., anything with an icon on the
> taskbar).
>
> 3. Right-click on the file you saved in #1 above and select Run as
> Administrator to run the utility. Don't TOUCH your keyboard until the run
> completes, then reboot.
>
> 4. Test.

------> After running Norton Removal Tool and trying another update it fails
as usual

Sabin Coanda

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Apr 13, 2010, 5:39:59 PM4/13/10

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> *** Is this a Comodo security suite that contains an antivirus or just a
> firewall ? ***

------> both firewall and antivirus.

>
> Either Clean boot the system, then turn on the native Vista firewall and
> see if the system can download and install updates, or uninstall Comodo
> and replace it with one that does not interfere with updating Vista.
>
> How to troubleshoot a problem by performing a clean boot in Windows
> Vista or in Windows 7
> http://support.microsoft.com/kb/929135

---------> Finally, after Clean boot, Windows Update run fine ! Tnx a lot !

MowGreen

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Apr 13, 2010, 6:40:26 PM4/13/10

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You're mowst welcome. BUT, you will need to ***uninstall the free
version of Comodo Internet Security*** or the issue will happen again,
Sabin.