Windows Update Log for Failed Update

Trish

unread,

May 17, 2008, 7:24:40 PM5/17/08

to

This is an abbreviated log for a Windows Update failure. What is
going on? Whawt can I do?

I'd REALLY appreciate any ideas you might have.

Trish

==================
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: G:\WINDOWS\Explorer.EXE
Misc = Module: G:\WINDOWS\system32\wuaueng.dll
Shutdwn Install at shutdown: no updates to install
Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed, hr=80240FFF
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: \??\G:\WINDOWS\SYSTEM32\winlogon.exe
Misc = Module: G:\WINDOWS\SYSTEM32\wuaueng.dll
Shutdwn FATAL: WUAutoUpdateAtShutdown failed, hr=80240FFF
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: G:\WINDOWS\System32\svchost.exe
Misc = Module: G:\WINDOWS\system32\wuaueng.dll
Service *************
Service ** START ** Service: Service startup
Service *********
Agent * WU client version 7.0.6000.381
Agent * Base directory: G:\WINDOWS\SoftwareDistribution
Agent * Access type: No proxy
Agent * Network state: Disconnected
Agent *********** Agent: Initializing Windows Update Agent
***********
Agent *********** Agent: Initializing global settings cache
***********
Agent * WSUS server: <NULL>
Agent * WSUS status server: <NULL>
Agent * Target group: (Unassigned Computers)
Agent * Windows Update access disabled: No
DnldMgr Download manager restoring 0 downloads
AU ########### AU: Initializing Automatic Updates ###########
AU # Approval type: Pre-download notify (User preference)
AU AU finished delayed initialization
Report *********** Report: Initializing static reporting data
***********
Report * OS Version = 5.1.2600.2.0.66304
Report * Computer Brand = Frys
Report * Computer Model = Frys
Report * Bios Revision = 07.00T
Report * Bios Name = Default System BIOS
Report * Bios Release Date = 2001-04-02T00:00:00
Report * Locale ID = 1033
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: G:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe
Misc = Module: G:\WINDOWS\system32\wuapi.dll
COMAPI ----------- COMAPI: IUpdateServiceManager::AddService
-----------
COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
COMAPI - AuthorizationCabPath = G:\WINDOWS\SoftwareDistribution
\AuthCabs\muauth.cab
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\AuthCabs
\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp
\muauth.cab:
Misc Microsoft signed: Yes
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: G:\WINDOWS\system32\wuauclt.exe
Misc = Module: G:\WINDOWS\system32\wuaueng.dll
DtaStor Update service properties: service registered with AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
COMAPI - Added service, URL = http://update.microsoft.com/microsoftupdate/
COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: G:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe
Misc = Module: G:\WINDOWS\system32\muweb.dll
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wuident.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wuident.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wsus3setup.cab:
Misc Microsoft signed: Yes
Setup *********** Setup: Checking whether self-update is required
***********
Setup * Inf file: G:\WINDOWS\SoftwareDistribution\WebSetup
\wsus3setup.inf
Setup Update NOT required for G:\WINDOWS\system32\wuweb.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup * IsUpdateRequired = No
Misc =========== Logging initialized (build: 7.0.6000.381, tz:
-0700) ===========
Misc = Process: G:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe
Misc = Module: G:\WINDOWS\system32\wuweb.dll
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wuident.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wuident.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wsus3setup.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WebSetup
\wsus3setup.cab:
Misc Microsoft signed: Yes
Setup *********** Setup: Checking whether self-update is required
***********
Setup * Inf file: G:\WINDOWS\SoftwareDistribution\WebSetup
\wsus3setup.inf
Setup Update NOT required for G:\WINDOWS\system32\cdm.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuapi.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuapi.dll.mui:
target version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuauclt.exe: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuaucpl.cpl: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuaucpl.cpl.mui:
target version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuaueng.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wuaueng.dll.mui:
target version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wucltui.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wucltui.dll.mui:
target version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wups.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup Update NOT required for G:\WINDOWS\system32\wups2.dll: target
version = 7.0.6000.381, required version = 7.0.6000.381
Setup * IsUpdateRequired = No
COMAPI -------------
COMAPI -- START -- COMAPI: Search [ClientId = MicrosoftUpdate]
COMAPI ---------
COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = MicrosoftUpdate]
Agent *************
Agent ** START ** Agent: Finding updates [CallerId =
MicrosoftUpdate]
Agent *********
Agent * Online = Yes; Ignore download priority = No
Agent * Criteria = "IsInstalled=0 and IsHidden=1"
Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
Misc Microsoft signed: Yes
Agent Checking for updated auth cab for service 7971f918-
a847-4430-9279-4a52d1efe18d at http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\AuthCabs
\authcab.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\AuthCabs
\authcab.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\AuthCabs
\authcab.cab:
Misc Microsoft signed: Yes
DtaStor Update service properties: service registered with AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
Misc Microsoft signed: Yes
Misc Validating signature for G:\WINDOWS\SoftwareDistribution\WuRedir
\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
Misc Microsoft signed: Yes
PT +++++++++++ PT: Synchronizing server updates +++++++++++
PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL
= https://www.update.microsoft.com/v6/ClientWebService/client.asmx
PT WARNING: SyncUpdates failure, error = 0x80244008, soap client error
= 8, soap error code = 0, HTTP status code = 200
PT WARNING: PTError: 0x80244008
PT WARNING: SyncUpdates_WithRecovery failed.: 0x80244008
PT WARNING: Sync of Updates: 0x80244008
PT WARNING: SyncServerUpdatesInternal failed: 0x80244008
Agent * WARNING: Failed to synchronize, error = 0x80244008
Agent * WARNING: Exit code = 0x80244008
Agent *********
Agent ** END ** Agent: Finding updates [CallerId =
MicrosoftUpdate]
Agent *************
Agent WARNING: WU client failed Searching for update with error
0x80244008
COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = MicrosoftUpdate]
COMAPI - Updates found = 0
COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x80244008
COMAPI ---------
COMAPI -- END -- COMAPI: Search [ClientId = MicrosoftUpdate]
COMAPI -------------
COMAPI WARNING: Operation failed due to earlier error, hr=80244008
COMAPI FATAL: Unable to complete asynchronous search. (hr=80244008)
Report REPORT EVENT: {7756AE05-F85D-472F-8CCC-531EE59E62BE} 2008-05-17
16:16:52:586-0700 1 148 101
{00000000-0000-0000-0000-000000000000} 0 80244008 MicrosoftUpdate
Failure
Software Synchronization Windows Update Client failed to detect with
error 0x80244008.

PA Bear [MS MVP]

unread,

May 17, 2008, 8:04:22 PM5/17/08

to

Is this log from your personal machine or one from work (or school)?

> Software Synchronization Windows Update Client failed to detect with
> error 0x80244008.

The above error points out why Windows Update failed but there's usually a
secondary error that tells us what the real problem is. (The 0x80244008
error is almost always seen in a log from a machine on a domain and which
usually updates via a WSUS server, not Windows Update.)

As we don't have the complete, unedited log available to us (ideally that
last 100 lines), I can only point you to...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Trish wrote:
<paste from first post>
> I run XP home edition with security patches current through April 12.
> When I try to get May's security updates, I get an 0x80244008 error.
> I've tried everything I can think of including uninstalling Windows
> Media Player 11 (which I had installed on 4/16) and temporarily
> disabling my anti-virus NOD32 & anti-spyware Spy Sweeper.
</paste from first post>

Trish

unread,

May 17, 2008, 11:26:21 PM5/17/08

to

On May 17, 5:04 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> Is this log from your personal machine or one from work (or school)?

Thank you for your reply, PA Bear. This is from my own home PC. It
has never been nretworked, not even to other home PCs.

> > Software Synchronization Windows Update Client failed to detect with
> > error 0x80244008.
>
> The above error points out why Windows Update failed but there's usually a
> secondary error that tells us what the real problem is. (The 0x80244008
> error is almost always seen in a log from a machine on a domain and which
> usually updates via a WSUS server, not Windows Update.)
>
> As we don't have the complete, unedited log available to us (ideally that
> last 100 lines), I can only point you to...

My intention was, for the sake of brevity, to just edit out the time
stamps, but now I've pasted the log in it's entirety below.

Thank you again.

Trish

======================================
2008-05-17 16:10:40:116 924 3b4 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:10:40:116 924 3b4 Misc = Process: G:\WINDOWS
\Explorer.EXE
2008-05-17 16:10:40:116 924 3b4 Misc = Module: G:\WINDOWS
\system32\wuaueng.dll
2008-05-17 16:10:40:106 924 3b4 Shutdwn Install at shutdown: no
updates to install
2008-05-17 16:10:40:116 924 3b4 Shutdwn FATAL:
WUCheckForUpdatesAtShutdown failed, hr=80240FFF
2008-05-17 16:10:45:654 220 5bc Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:10:45:654 220 5bc Misc = Process: \??\G:\WINDOWS
\SYSTEM32\winlogon.exe
2008-05-17 16:10:45:654 220 5bc Misc = Module: G:\WINDOWS
\SYSTEM32\wuaueng.dll
2008-05-17 16:10:45:654 220 5bc Shutdwn FATAL: WUAutoUpdateAtShutdown
failed, hr=80240FFF
2008-05-17 16:12:08:727 820 a0 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:12:08:727 820 a0 Misc = Process: G:\WINDOWS
\System32\svchost.exe
2008-05-17 16:12:08:727 820 a0 Misc = Module: G:\WINDOWS
\system32\wuaueng.dll
2008-05-17 16:12:08:727 820 a0 Service *************
2008-05-17 16:12:08:727 820 a0 Service ** START ** Service: Service
startup
2008-05-17 16:12:08:727 820 a0 Service *********
2008-05-17 16:12:08:908 820 a0 Agent * WU client version
7.0.6000.381
2008-05-17 16:12:08:908 820 a0 Agent * Base directory: G:\WINDOWS
\SoftwareDistribution
2008-05-17 16:12:08:908 820 a0 Agent * Access type: No proxy
2008-05-17 16:12:08:908 820 a0 Agent * Network state: Disconnected
2008-05-17 16:13:16:355 820 a0 Agent *********** Agent:

Initializing Windows Update Agent ***********

2008-05-17 16:13:16:355 820 a0 Agent *********** Agent:

Initializing global settings cache ***********

2008-05-17 16:13:16:355 820 a0 Agent * WSUS server: <NULL>
2008-05-17 16:13:16:355 820 a0 Agent * WSUS status server: <NULL>
2008-05-17 16:13:16:355 820 a0 Agent * Target group: (Unassigned
Computers)
2008-05-17 16:13:16:355 820 a0 Agent * Windows Update access
disabled: No
2008-05-17 16:13:16:355 820 a0 DnldMgr Download manager restoring 0
downloads
2008-05-17 16:13:16:365 820 a0 AU ########### AU: Initializing
Automatic Updates ###########
2008-05-17 16:13:16:365 820 a0 AU # Approval type: Pre-download
notify (User preference)
2008-05-17 16:13:16:365 820 a0 AU AU finished delayed initialization
2008-05-17 16:13:19:249 820 a0 Report *********** Report:

Initializing static reporting data ***********

2008-05-17 16:13:19:249 820 a0 Report * OS Version =
5.1.2600.2.0.66304
2008-05-17 16:13:19:309 820 a0 Report * Computer Brand = Frys
2008-05-17 16:13:19:309 820 a0 Report * Computer Model = Frys
2008-05-17 16:13:19:319 820 a0 Report * Bios Revision = 07.00T
2008-05-17 16:13:19:319 820 a0 Report * Bios Name = Default System
BIOS
2008-05-17 16:13:19:319 820 a0 Report * Bios Release Date =
2001-04-02T00:00:00
2008-05-17 16:13:19:319 820 a0 Report * Locale ID = 1033
2008-05-17 16:15:06:954 3012 bc8 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:15:06:954 3012 bc8 Misc = Process: G:\WINDOWS\pchealth
\helpctr\binaries\HelpCtr.exe
2008-05-17 16:15:06:954 3012 bc8 Misc = Module: G:\WINDOWS
\system32\wuapi.dll
2008-05-17 16:15:06:954 3012 bc8 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-05-17 16:15:06:954 3012 bc8 COMAPI - ServiceId = {7971f918-
a847-4430-9279-4a52d1efe18d}
2008-05-17 16:15:06:954 3012 bc8 COMAPI - AuthorizationCabPath = G:
\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2008-05-17 16:15:07:064 820 a6c Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-
a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:

2008-05-17 16:15:07:124 820 a6c Misc Microsoft signed: Yes
2008-05-17 16:15:07:474 2748 ac0 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:15:07:474 2748 ac0 Misc = Process: G:\WINDOWS
\system32\wuauclt.exe
2008-05-17 16:15:07:474 2748 ac0 Misc = Module: G:\WINDOWS
\system32\wuaueng.dll
2008-05-17 16:15:07:474 2748 ac0 DtaStor Update service properties:

service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}

2008-05-17 16:15:07:555 3012 bc8 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2008-05-17 16:15:07:555 3012 bc8 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2008-05-17 16:15:07:555 3012 bc8 COMAPI - ServiceId = {7971f918-
a847-4430-9279-4a52d1efe18d}
2008-05-17 16:15:07:785 3012 bc8 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:15:07:785 3012 bc8 Misc = Process: G:\WINDOWS\pchealth
\helpctr\binaries\HelpCtr.exe
2008-05-17 16:15:07:785 3012 bc8 Misc = Module: G:\WINDOWS
\system32\muweb.dll
2008-05-17 16:15:07:785 3012 bc8 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 16:15:07:845 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:08:616 3012 bc8 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 16:15:08:626 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:08:716 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-05-17 16:15:08:726 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:09:407 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-05-17 16:15:09:417 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:15:686 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-05-17 16:15:15:696 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:15:766 3012 bc8 Setup *********** Setup: Checking

whether self-update is required ***********

2008-05-17 16:15:15:766 3012 bc8 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-17 16:15:15:776 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:15:776 3012 bc8 Setup * IsUpdateRequired = No
2008-05-17 16:15:15:836 3012 bc8 Misc =========== Logging initialized

(build: 7.0.6000.381, tz: -0700) ===========

2008-05-17 16:15:15:836 3012 bc8 Misc = Process: G:\WINDOWS\pchealth
\helpctr\binaries\HelpCtr.exe
2008-05-17 16:15:15:836 3012 bc8 Misc = Module: G:\WINDOWS
\system32\wuweb.dll
2008-05-17 16:15:15:836 3012 bc8 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 16:15:15:846 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:16:307 3012 bc8 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 16:15:16:317 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:16:367 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-05-17 16:15:16:377 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:16:908 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-05-17 16:15:16:918 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:16:938 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-05-17 16:15:16:948 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:17:419 3012 bc8 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-05-17 16:15:17:429 3012 bc8 Misc Microsoft signed: Yes
2008-05-17 16:15:17:469 3012 bc8 Setup *********** Setup: Checking

whether self-update is required ***********

2008-05-17 16:15:17:469 3012 bc8 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-17 16:15:17:489 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:499 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:509 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 16:15:17:509 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:519 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:529 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 16:15:17:529 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:549 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 16:15:17:549 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:559 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 16:15:17:569 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:569 3012 bc8 Setup Update NOT required for G:

\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 16:15:17:569 3012 bc8 Setup * IsUpdateRequired = No
2008-05-17 16:15:32:240 3012 bc8 COMAPI -------------
2008-05-17 16:15:32:240 3012 bc8 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-05-17 16:15:32:240 3012 bc8 COMAPI ---------
2008-05-17 16:15:32:260 3012 bc8 COMAPI <<-- SUBMITTED -- COMAPI:
Search [ClientId = MicrosoftUpdate]
2008-05-17 16:15:32:260 820 b00 Agent *************
2008-05-17 16:15:32:260 820 b00 Agent ** START ** Agent: Finding
updates [CallerId = MicrosoftUpdate]
2008-05-17 16:15:32:260 820 b00 Agent *********
2008-05-17 16:15:32:260 820 b00 Agent * Online = Yes; Ignore
download priority = No
2008-05-17 16:15:32:260 820 b00 Agent * Criteria = "IsInstalled=0
and IsHidden=1"
2008-05-17 16:15:32:260 820 b00 Agent * ServiceID = {7971F918-
A847-4430-9279-4A52D1EFE18D}
2008-05-17 16:15:32:350 820 b00 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 16:15:32:360 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:32:851 820 b00 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 16:15:32:881 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:32:991 820 b00 Agent Checking for updated auth cab

for service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab

2008-05-17 16:15:32:991 820 b00 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-17 16:15:33:001 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:35:955 820 b00 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-17 16:15:35:975 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:35:975 820 b00 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-17 16:15:35:995 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:36:076 2748 ac0 DtaStor Update service properties:

service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}

2008-05-17 16:15:39:791 820 b00 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-17 16:15:39:811 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:40:282 820 b00 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-17 16:15:40:292 820 b00 Misc Microsoft signed: Yes
2008-05-17 16:15:40:362 820 b00 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2008-05-17 16:15:40:362 820 b00 PT + ServiceId = {7971F918-

A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2008-05-17 16:16:52:385 820 b00 PT WARNING: SyncUpdates failure,

error = 0x80244008, soap client error = 8, soap error code = 0, HTTP
status code = 200

2008-05-17 16:16:52:385 820 b00 PT WARNING: PTError: 0x80244008
2008-05-17 16:16:52:385 820 b00 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80244008
2008-05-17 16:16:52:385 820 b00 PT WARNING: Sync of Updates:
0x80244008
2008-05-17 16:16:52:385 820 b00 PT WARNING: SyncServerUpdatesInternal
failed: 0x80244008
2008-05-17 16:16:52:385 820 b00 Agent * WARNING: Failed to
synchronize, error = 0x80244008
2008-05-17 16:16:52:586 820 b00 Agent * WARNING: Exit code =
0x80244008
2008-05-17 16:16:52:586 820 b00 Agent *********
2008-05-17 16:16:52:586 820 b00 Agent ** END ** Agent: Finding
updates [CallerId = MicrosoftUpdate]
2008-05-17 16:16:52:586 820 b00 Agent *************
2008-05-17 16:16:52:586 820 b00 Agent WARNING: WU client failed

Searching for update with error 0x80244008

2008-05-17 16:16:52:606 3012 dcc COMAPI >>-- RESUMED -- COMAPI:
Search [ClientId = MicrosoftUpdate]
2008-05-17 16:16:52:616 3012 dcc COMAPI - Updates found = 0
2008-05-17 16:16:52:616 3012 dcc COMAPI - WARNING: Exit code =

0x00000000, Result code = 0x80244008

2008-05-17 16:16:52:616 3012 dcc COMAPI ---------
2008-05-17 16:16:52:616 3012 dcc COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-05-17 16:16:52:616 3012 dcc COMAPI -------------
2008-05-17 16:16:52:616 3012 bc8 COMAPI WARNING: Operation failed due
to earlier error, hr=80244008
2008-05-17 16:16:52:616 3012 bc8 COMAPI FATAL: Unable to complete
asynchronous search. (hr=80244008)
2008-05-17 16:16:57:593 820 b00 Report REPORT EVENT: {7756AE05-

F85D-472F-8CCC-531EE59E62BE} 2008-05-17 16:16:52:586-0700 1 148 101
{00000000-0000-0000-0000-000000000000} 0 80244008 MicrosoftUpdate
Failure Software Synchronization Windows Update Client failed to
detect with error 0x80244008.

2008-05-17 16:36:58:490 820 b00 Report WARNING: Reporter failed to
upload events with hr = 8024000c.
2008-05-17 19:04:20:003 820 a0 AU #############
2008-05-17 19:04:20:003 820 a0 AU ## START ## AU: Search for
updates
2008-05-17 19:04:20:003 820 a0 AU #########
2008-05-17 19:04:20:003 820 a0 AU # WARNING: Failed to find
updates with error code 8024001F
2008-05-17 19:04:20:003 820 a0 AU #########
2008-05-17 19:04:20:003 820 a0 AU ## END ## AU: Search for
updates [CallId = {00000000-0000-0000-0000-000000000000}]
2008-05-17 19:04:20:003 820 a0 AU #############
2008-05-17 19:04:20:003 820 a0 AU Network connection not detected,
subscribing for network reconnect for AU detection to happen
2008-05-17 20:17:09:726 820 a0 AU Network connection established, AU
can do detection now
2008-05-17 20:17:09:726 820 a0 AU #############
2008-05-17 20:17:09:726 820 a0 AU ## START ## AU: Search for
updates
2008-05-17 20:17:09:726 820 a0 AU #########
2008-05-17 20:17:09:756 820 a0 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {A9A64FC0-6923-412D-BF66-5015D7362E9F}]
2008-05-17 20:17:09:756 820 a94 Agent *************
2008-05-17 20:17:09:756 820 a94 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2008-05-17 20:17:09:756 820 a94 Agent *********
2008-05-17 20:17:09:756 820 a94 Agent * Online = Yes; Ignore
download priority = No
2008-05-17 20:17:09:756 820 a94 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1
or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation'
and IsAssigned=1 and RebootRequired=1"
2008-05-17 20:17:09:756 820 a94 Agent * ServiceID = {7971F918-
A847-4430-9279-4A52D1EFE18D}
2008-05-17 20:17:09:827 820 a94 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 20:17:09:847 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:12:160 820 a94 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 20:17:12:170 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:12:280 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-05-17 20:17:12:310 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:24:798 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-05-17 20:17:24:808 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:31:588 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2008-05-17 20:17:31:618 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:31:758 820 a94 Setup *********** Setup: Checking

whether self-update is required ***********

2008-05-17 20:17:31:758 820 a94 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2008-05-17 20:17:31:828 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:838 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:878 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 20:17:31:908 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:938 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:938 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 20:17:31:948 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:958 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 20:17:31:968 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:968 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381

2008-05-17 20:17:31:968 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:988 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:31:988 820 a94 Setup Update NOT required for G:

\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381

2008-05-17 20:17:32:028 820 a94 Setup * IsUpdateRequired = No
2008-05-17 20:17:36:204 820 a94 Setup Found non-managed non-WU
Service registered with AU
2008-05-17 20:17:36:235 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-17 20:17:36:245 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:36:455 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-17 20:17:36:455 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:36:535 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-05-17 20:17:36:575 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:36:795 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-05-17 20:17:36:805 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:40:921 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.cab:
2008-05-17 20:17:40:931 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:41:061 820 a94 Setup *********** Setup: Checking

whether self-update is required ***********

2008-05-17 20:17:41:061 820 a94 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
2008-05-17 20:17:41:112 820 a94 Setup Update NOT required for G:
\WINDOWS\system32\mucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-17 20:17:41:162 820 a94 Setup Update NOT required for G:
\WINDOWS\system32\mucltui.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381
2008-05-17 20:17:41:162 820 a94 Setup Update NOT required for G:
\WINDOWS\system32\muweb.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-17 20:17:41:172 820 a94 Setup * IsUpdateRequired = No
2008-05-17 20:17:41:272 820 a94 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 20:17:41:272 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:41:933 820 a94 Misc Validating signature for G:

\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:

2008-05-17 20:17:41:943 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:42:704 820 a94 Agent Checking for updated auth cab

for service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab

2008-05-17 20:17:42:704 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-17 20:17:43:225 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:43:435 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-17 20:17:43:445 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:47:641 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-17 20:17:47:661 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:47:841 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-17 20:17:47:851 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:17:47:911 820 a94 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2008-05-17 20:17:47:911 820 a94 PT + ServiceId = {7971F918-

A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2008-05-17 20:18:53:846 820 a94 Misc WARNING: Send failed with hr =
80072ee2.
2008-05-17 20:18:53:846 820 a94 Misc WARNING: SendRequest failed with
hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)>
Auth Schemes used : <>
2008-05-17 20:18:53:846 820 a94 PT + Last proxy send request failed
with hr = 0x80072EE2, HTTP status code = 0
2008-05-17 20:18:53:846 820 a94 PT + Caller provided credentials =
No
2008-05-17 20:18:53:846 820 a94 PT + Impersonate flags = 0
2008-05-17 20:18:53:846 820 a94 PT + Possible authorization schemes
used =
2008-05-17 20:18:53:846 820 a94 PT WARNING: SyncUpdates failure,
error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP
status code = 200
2008-05-17 20:18:53:846 820 a94 PT WARNING: PTError: 0x80072ee2
2008-05-17 20:18:53:846 820 a94 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80072ee2
2008-05-17 20:18:53:846 820 a94 PT WARNING: Sync of Updates:
0x80072ee2
2008-05-17 20:18:53:846 820 a94 PT WARNING: SyncServerUpdatesInternal
failed: 0x80072ee2
2008-05-17 20:18:53:846 820 a94 Agent * WARNING: Failed to
synchronize, error = 0x80072EE2
2008-05-17 20:18:54:026 820 a94 Agent * WARNING: Exit code =
0x80072EE2
2008-05-17 20:18:54:026 820 a94 Agent *********
2008-05-17 20:18:54:026 820 a94 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2008-05-17 20:18:54:026 820 a94 Agent *************
2008-05-17 20:18:54:026 820 a94 Agent WARNING: WU client failed
Searching for update with error 0x80072ee2
2008-05-17 20:18:54:036 820 c60 AU >>## RESUMED ## AU: Search for
updates [CallId = {A9A64FC0-6923-412D-BF66-5015D7362E9F}]
2008-05-17 20:18:54:036 820 c60 AU # WARNING: Search callback
failed, result = 0x80072EE2
2008-05-17 20:18:54:036 820 c60 AU # WARNING: Failed to find
updates with error code 80072EE2
2008-05-17 20:18:54:036 820 c60 AU #########
2008-05-17 20:18:54:036 820 c60 AU ## END ## AU: Search for
updates [CallId = {A9A64FC0-6923-412D-BF66-5015D7362E9F}]
2008-05-17 20:18:54:036 820 c60 AU #############
2008-05-17 20:18:54:036 820 c60 AU AU setting next detection timeout
to 2008-05-18 08:18:54
2008-05-17 20:18:54:056 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-05-17 20:18:54:076 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:18:54:117 820 a94 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-05-17 20:18:54:127 820 a94 Misc Microsoft signed: Yes
2008-05-17 20:18:54:177 820 a94 Report Uploading 11 events using
cached cookie, reporting URL = http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2008-05-17 20:18:57:011 820 a94 Report Reporter successfully uploaded
11 events.
2008-05-17 20:18:59:034 820 a94 Report REPORT EVENT:
{F2D3C936-4D5E-4F9B-BF65-44108CE51DAA} 2008-05-17 20:18:54:026-0700 1
148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2
AutomaticUpdates Failure Software Synchronization Windows Update
Client failed to detect with error 0x80072ee2.

Engel

unread,

May 17, 2008, 11:48:01 PM5/17/08

to

Hello Trish,

Try this solution:
<http://support.microsoft.com/Default.aspx?scid=kb%3ben-us%3b836941>

You may receive an "Error 0x80072EE2 message when you try to use the
Windows Update Web site or the Microsoft Update Web site

Good luck
- -- ---

Trish

unread,

May 18, 2008, 1:42:11 AM5/18/08

to

Hi Engle,

I wend to the page you cited and tried the AUTOMATIC method. I
clicked “Download Guided Help” and got a 132 kB program called
836941.exe. When I execute the latter, I got pop-up diagnostic that
says “The URL is invalid”.

I also tried MANUAL method #1 from that web page
· Step 1. I verified Internet connectivign by accessing other Web
sites.
· Step 2. I just use the Microsoft firewall program and I’ve never
modified exceptions
· Step 3. I disabled the DSLExtreme software accelerator program.
· Step 4: I added http://update.microsoft.com , http://download.windowsupdate.microsoft.com
, and http://www.update.microsoft.com - to IE 7’s Trusted Sites list
- and cleared the "Require server verification "(https:).
. Step 5: I veried that there were no entries for Windows Update
or for Microsoft Update in the hosts file
. Step 6: I restarted the computer
I still got error number: 0x80244008 .

Is there something else I can try?

Thank you so much!

Trish

Engel wrote:
> Hello Trish,
>
> Try this solution:
> <http://support.microsoft.com/Default.aspx?scid=kb%3ben-us%3b836941>
>
> You may receive an "Error 0x80072EE2 message when you try to use the
> Windows Update Web site or the Microsoft Update Web site
>
> Good luck
> - -- ---
>

.=

Trish

unread,

May 18, 2008, 1:57:26 AM5/18/08

to

Hi Engle,

I wend to the page you cited and tried the AUTOMATIC method. I
clicked “Download Guided Help” and got a 132 kB program called
836941.exe. When I execute the latter, I got pop-up diagnostic that
says “The URL is invalid”.

I also tried MANUAL method #1 from that web page
· Step 1. I verified Internet connectivign by accessing other
Web sites.
· Step 2. I just use the Microsoft firewall program and I’ve
never modified exceptions
· Step 3. I disabled the DSLExtreme software accelerator
program.
· Step 4: I added http://update.microsoft.com ,

http://download.windowsupdate.microsoft.com, and http://www.update.microsoft.com

- to IE 7’s Trusted Sites list - and cleared the "Require server
verification (https:)".
. Step 5: I veried that there were no entries for Windows Update
or for Microsoft Update in the hosts file
. Step 6: I restarted the computer

I still got error number: 0x80244008 .

Is there something else I can try?

Thank you so much, Engle!

Trish

PA Bear [MS MVP]

unread,

May 18, 2008, 2:04:26 AM5/18/08

to

I would have pointed you to http://support.microsoft.com/kb/836941, too,
Trish, and I still think it holds the key to your problem.

Did you check to see if "DSLExtreme software accelerator" [what a load of
goods that is!] was still disabled after you rebooted? Was this application
installed or did you switch to a new ISP after 12 April?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

--
~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Trish

unread,

May 18, 2008, 3:31:54 AM5/18/08

to

On May 17, 11:04 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> I would have pointed you to http://support.microsoft.com/kb/836941, too,
> Trish, and I still think it holds the key to your problem.
>
> Did you check to see if "DSLExtreme software accelerator" [what a load of
> goods that is!] was still disabled after you rebooted? Was this application
> installed or did you switch to a new ISP after 12 April?

I've had the same ISP & Accelerator for years without problem. The
only change to my system after April's security patch update was to
install Windows Media Player 11 (which I removed yesterday).

Just now, to make sure the Accelerator is disabled, I actually
uninstalled it. I was really hopeful for a while. I got a different
error code (now 0x80072EE2) -and- when I executed the automatic
Guided Help program, I got a message that said the connection to the
server was reset (unlike before, when I just got a diagnostic that
said the URL was invalid). However, when I retried the Automatic
Update, it still failed with the 0x80072EE2 error code.

> What anti-virus application or security suite is installed?

Nod32. And when I disable it, I get a Windows alert that says I'm at
risk so I really believe NOD32 is disabled.

> What anti-spyware applications (other than Defender)?

Spy Sweeper - and when I do a "shutdown" of that process the icon
actually disappears from the system tray.

> What third-party firewall (if any)?

None. Just Microsoft's.

I'm really at a loss. I'm on the verge of changing to a different
Internet security suite - but I hate to do that without first
understanding what the problem is. I hope you can think of some other
things I could try. . . .

Thanks again, PA Bear.

Trish

> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Adminhttp://aumha.net

> DTS-Lhttp://dts-l.net/

>
> Trish wrote:
> > Hi Engle,
>
> > I wend to the page you cited and tried the AUTOMATIC method. I
> > clicked “Download Guided Help” and got a 132 kB program called
> > 836941.exe. When I execute the latter, I got pop-up diagnostic that
> > says “The URL is invalid”.
>
> > I also tried MANUAL method #1 from that web page
> > · Step 1. I verified Internet connectivign by accessing other Web
> > sites.
> > · Step 2. I just use the Microsoft firewall program and I’ve never
> > modified exceptions
> > · Step 3. I disabled the DSLExtreme software accelerator program.
> > · Step 4: I addedhttp://update.microsoft.com,
> >http://download.windowsupdate.microsoft.com

> > , andhttp://www.update.microsoft.com - to IE 7’s Trusted Sites list

TaurArian

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May 18, 2008, 6:13:33 AM5/18/08

to

Hi Trish, we're still at the point of failing to contact the server -

0x80244008 -2145107960 SUS_E_PT_SOAPCLIENT_PARSEFAULT Same as SOAPCLIENT_PARSE_ERROR -
SOAP client failed to parse the response from the server.

Error 0x80072EE2 is: ERROR_INTERNET_TIMEOUT
Translation: The request has timed out.

Finding a solution for the 0x80072EE2 error
http://www.updatexp.com/0x80072ee2.html

See also:
When searching for available updates on the Update site, you receive the 0x8024502d
error - WinXP.
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=26&ln=en&IsMu=False

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Trish" <trish....@gmail.com> wrote in message
news:76305064-d460-44fb...@w4g2000prd.googlegroups.com...

PA Bear [MS MVP]

unread,

May 18, 2008, 2:47:40 PM5/18/08

to

Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/5abb4cba10724aeb

See TaurArian's reply, too.

This gets complicated.

1. About "DSLExtreme software accelerator":

If, as I suspect, you have a low-cost, "almost as fast as DSL" ISP
subscription, this software is probably required. Without it, you'll have
dial-up service (but paying more for it). Having uninstalled this software
might be why you got the "connection to the server was reset" failure when
you attempted to use Guided Help in KB836941. If so, it might be a good
idea to talk with your ISP's tech support people.

2. About NOD32 and Spysweeper:

Both of these applications include "real-time protections" which COULD be
causing your problem. This is especially likely if you installed or
upgradede NOD32 or Spysweeper since 12 April 2008.

In the end, the fastest way you'll get this resolved would be to open a free
support incident. I strongly recommend that you do so ASAP.

Good luck.
--
~PA Bear

Trish

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May 19, 2008, 12:40:35 AM5/19/08

to

Hi PA Bear,

Actually, I did open an incident when you first suggested it. I
didn't get a response until 2 pm today. I tried all their suggestions
- disabling accelerator, NOD32, and Spy Sweeper, plus taking steps to
take fix these possible problems: corrupted system DLL files,
corrupted Windows Update temporary folder, or stopped update
services. But, so far, still no joy. We'll see. . .

Thanks again.

Trish

On May 18, 11:47 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> Thread history:http://groups.google.com/group/microsoft.public.windowsupdate/browse_...

PA Bear [MS MVP]

unread,

May 19, 2008, 2:04:15 AM5/19/08

to

Has Norton, McAfee, Avast and/or Avira AntiVir anti-virus ever been
installed on this machine at any time in the past?

Have you purchased Spysweeper?
--
~PA Bear

Trish

unread,

May 19, 2008, 2:28:27 AM5/19/08

to

Hi TaurArian,

Near as I can tell I've tried all the suggestions on the pages you
cite. I even finally got the automatic guided help to run in its
entirety. Still no joy though. It occurred to me to try updating
Office 2000. That ran with out a hitch! I can't figure it out.

Is there any other data I could gather than might be useful? Anything
to help pinpoint where/when/why the timeout occurs

Thank you.

Trish

On May 18, 3:13 am, "TaurArian" <taurarianREMOVEC...@gmail.com> wrote:
> Hi Trish, we're still at the point of failing to contact the server -
>
> 0x80244008 -2145107960 SUS_E_PT_SOAPCLIENT_PARSEFAULT Same as SOAPCLIENT_PARSE_ERROR -
> SOAP client failed to parse the response from the server.
>
> Error 0x80072EE2 is: ERROR_INTERNET_TIMEOUT
> Translation: The request has timed out.
>

> Finding a solution for the 0x80072EE2 errorhttp://www.updatexp.com/0x80072ee2.html

>
> See also:
> When searching for available updates on the Update site, you receive the 0x8024502d

> error - WinXP.http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?article...
>
> --
>
> TaurArian [MVP] 2005-2008 - Update Serviceshttp://taurarian.mvps.org

TaurArian

unread,

May 19, 2008, 3:08:08 AM5/19/08

to

Hi Trish, reply to Pa's questions about Norton, McAfee, Avast etc.

--

Trish

unread,

May 19, 2008, 10:01:50 AM5/19/08

to

On May 18, 11:04 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> Has Norton, McAfee, Avast and/or Avira AntiVir anti-virus ever been
> installed on this machine at any time in the past?
>
> Have you purchased Spysweeper?
> --
> ~PA Bear
>

1. I don't believe any of those AV programs has ever been installed.
There's a slight possibility that the PC came with Norton installed
but, if so, the first thing I would have done is uninstall it.

2. Yes, I have purchased is purchased.

3. I'd totally forgotten about having Internet Download Manager
installed. Plus, it updated itself around the 1st of May. However,
I've uninstalled it too and still get the same results.

Thank you for your continued interest!

Trish

PA Bear [MS MVP]

unread,

May 19, 2008, 10:42:24 AM5/19/08

to

If you suspect a Norton application may have been installed at some point,
download/run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

[Discussion of Norton "leftovers":
http://windowssecrets.com/comp/080207#story1]

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Trish

unread,

May 19, 2008, 2:35:33 PM5/19/08

to

I ran the removal tool successfully, but I still get 0x80072EE2. :-(

I'm wondering how it is that I can update Office 2000 successfully,
but not Windows?

Thanks again, Trish.

P.S. I have not received a follow up message on my incident report
after having performed the suggested procedures and submitting the
requested reports. Am I at high risk going without those patches this
long?

"PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> If you suspect a Norton application may have been installed at some point,

> download/run this removal tool:http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200503310816...

TaurArian

unread,

May 19, 2008, 5:35:34 PM5/19/08

to

Trish, did you check the MTU settings -

Posted by =Mac=

<snip of relevant part> I was getting the 0x80072EE2 message on a machine this evening. I
never had a problem with it.

I tried all of your suggestions to no avail. However, in a post from several months ago,
someone mentioned an MTU seating on a router. I had upgraded the firmware on my home
router several days ago and left the MTU set at the default of 1500. Come to think of it,
my Internet connection seemed a little sluggish since I upgraded the firmware.

I reset the MTU to 1492, and voila! Windows Update works again.

I write this post so that someone else doesn't overlook a simple solution to a very
frustrating problem.

Router / Firewall / Wireless Router MTU ==> 1492 or less <snip>

Result posted by "tinman"
<snip> The problem is with the AOL connection. Basically you need to amend the MTU
settings of the WAN down to 1400. You can experiment and see if it works going up to 1460
but it doesn't work past that. <snip>

"Jean-Paul" wrote:

Provider : Wanadoo (french)
Firewall : Cisco 877
defaut MTU : 1450 => change to 1492

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Trish" <trish....@gmail.com> wrote in message

news:3bc35235-f6fd-4daf...@b5g2000pri.googlegroups.com...

Trish

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May 19, 2008, 8:24:34 PM5/19/08

to

Hi TaurAian,

Thanks for your input, but I was thinking that his solution didn't
apply to me since I don't have a router. Should i try changing MTU
settings for a direct dialup connection to the Internet. If so, I'd
need to research where they're set and what optimum values would be
for my situation.

Thanks again.

Trish