wuauclt.exe problem and 0x800706BE error

[Craig]

Hi - I also have the "wuauclt.exe encountered a problem...." etc error
message when Automatic Updates are enabled, and Automatic updates
fail....could not access the page...I get the error number "0x800706BE".

Does anyone know how I can fix this?
thanks

[MowGreen [MVP]]

0x800706BE RPC_S_CALL_FAILED

Download and save the latest version of the Windows Update Agent:

For 32-bit Windows versions [Win 2K, XP, Vista]
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

For 64-bit Windows versions
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe

After the download is completed, close the browser and any other open
programs.
*TEMPORARILY* disable the installed antivirus software from real time
monitoring of the system. Consult the Help file of the installed AV or
visit the manufacturer's web site for details on how to do so.

Now run WindowsUpdateAgent30-xXX.exe [XX is for either the 32 or 64 bit
Windows version installed]

*REENABLE* the AV software so that real time monitoring is Enabled

Did that resolve the issue ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

[Craig]

Thank you for the message. I also received a message from Microsoft online
help via email suggesting the following fix, which appears to have worked
(after restarting the computer):

"Craig, I will send you a batch file which might solve this issue. This
batch file will reregister certain files related to Windows Update and solve
some Windows Corrupted files issue.

1. Kindly download the Autoupdate.zip file attached in the e-mail
2. Save the Autoupdate file to the Desktop, double click on it to extract
the file, make sure the files are extracted on the Desktop.
3. Once the Autoupdate file has been extracted to the desktop; open up the
folder and look for the file name Autoupdate.bat
4. Follow the instructions on the screen

Try to perform the update again."

[Rick]

I am having the same problem. I followed your instructions but my file
location is C:\Prefetch\windowsupdateagent30-X86.EXE-161AFEDO.pf I am not
able to open and modify the file. Any suggestions? Thanks!

[Harry Johnston [MVP]]

Rick wrote:

> I am having the same problem. I followed your instructions but my file
> location is C:\Prefetch\windowsupdateagent30-X86.EXE-161AFEDO.pf I am not
> able to open and modify the file. Any suggestions? Thanks!

I suspect that means the file has not finished downloading yet.

Harry.

[Rick]

I downloaded the file to my desktop. Closed all programs and double clicked
the icon. I got the message that it was already installed. I searched for
the file location and found it as noted below?

[Harry Johnston [MVP]]

Rick wrote:

> I downloaded the file to my desktop. Closed all programs and double clicked
> the icon. I got the message that it was already installed. I searched for
> the file location and found it as noted below?

Ah, my mistake. That's an interim copy of the file used by Windows, just ignore it.

Move the downloaded file from the desktop to the top of the C: drive.

Then go to the Start Menu, select Run, type "cmd /k
c:\windowsupdateagent-x86.exe /wuforce" (without the quote marks) and press OK.

Harry.

[Rick]

Harry,
I followed your instructions, but had to add "30" after agent. The command
worked and I was able to execute the file. I rebooted the machine, but when
it restarted I had to clear 35 wuauclt.exe problem windows to continue. I
also closed all programs and my AV software before initializing the command.
I appears to be getting worse as I used to only clear 10 or 15 error
messages. As soon as I go to the windows update page I get bombarded with
the error messages again. I appreciate your assistance with this annoying
problem.

[Harry Johnston [MVP]]

Rick wrote:

> I followed your instructions, but had to add "30" after agent.

Ahem. Yes, that's right. Apparently I wasn't having a good brain day yesterday.

> The command
> worked and I was able to execute the file. I rebooted the machine, but when
> it restarted I had to clear 35 wuauclt.exe problem windows to continue. I
> also closed all programs and my AV software before initializing the command.

Please post the last hundred or so lines from WindowsUpdate.log, which you can
open by going to the Start Menu, selecting Run, typing "WindowsUpdate.log"
(without the quotes) and pressing OK.

At this point I'm inclined to think your machine is infected (or otherwise
seriously stuffed up) but let's see if the log shows anything useful before
jumping to conclusions.

Harry.

[Rick]

Requested log file

2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80248011.
2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
CClientCallRecorder::EnumerateService with error 0x80248011
2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
ISusInternal::EnumerateService failed, hr=80248011
2008-09-10 21:47:40:562 1276 274 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-10 21:47:40:562 1276 274 AU ########### AU: Initializing Automatic
Updates ###########
2008-09-10 21:47:40:562 1276 274 AU AU setting next detection timeout to
2008-09-11 01:47:40
2008-09-10 21:47:49:218 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:47:56:281 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:02:609 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:02:609 1276 274 Agent WARNING: GetServiceList failed with
error 0x80248011.
2008-09-10 21:48:02:609 1276 274 AU WARNING: QueryRegisteredProvider failed
with error 0x80248011
2008-09-10 21:48:02:609 1276 274 AU # Approval type: Scheduled (User
preference)
2008-09-10 21:48:02:609 1276 274 AU # Scheduled install day/time: Every
day at 3:00
2008-09-10 21:48:02:609 1276 274 AU # Auto-install minor updates: Yes
(User preference)
2008-09-10 21:48:08:875 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:15:156 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:21:984 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:21:984 1276 274 AU FATAL: Failed to get session from
datastore, error = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU FATAL: Failed to Unserialize from data
store, error = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU # WARNING: Exit code = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-10 21:48:21:984 1276 274 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU AU Restart required....
2008-09-10 22:11:18:921 2400 9ac Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-10 22:11:18:921 2400 9ac Misc = Process: C:\WINDOWS\Explorer.EXE
2008-09-10 22:11:18:921 2400 9ac Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-10 22:11:18:921 2400 9ac Shutdwn Install at shutdown: no updates to
install
2008-09-10 22:11:18:921 2400 9ac Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=80080005
2008-09-10 22:14:13:515 932 de0 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-10 22:14:13:515 932 de0 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2008-09-10 22:14:13:515 932 de0 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-10 22:14:13:515 932 de0 Shutdwn FATAL: WUAutoUpdateAtShutdown
failed, hr=80080005
2008-09-10 22:14:16:593 1276 274 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-10 22:14:16:703 1276 274 Service *********
2008-09-10 22:14:16:703 1276 274 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2008-09-10 22:14:16:703 1276 274 Service *************
2008-09-11 15:54:47:656 1276 2b4 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-11 15:54:47:703 1276 2b4 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-09-11 15:54:47:703 1276 2b4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-11 15:54:47:656 1276 2b4 Service *************
2008-09-11 15:54:47:703 1276 2b4 Service ** START ** Service: Service startup
2008-09-11 15:54:47:703 1276 2b4 Service *********
2008-09-11 15:54:49:937 1276 2b4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
2008-09-11 15:54:51:140 1276 2b4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wups.dll"
2008-09-11 15:54:51:390 1276 2b4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wups2.dll"
2008-09-11 15:54:51:843 1276 2b4 Agent * WU client version 7.2.6001.784
2008-09-11 15:54:51:859 1276 2b4 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-09-11 15:54:51:859 1276 2b4 Agent * Access type: No proxy
2008-09-11 15:54:51:859 1276 2b4 Agent * Network state: Disconnected
2008-09-11 15:57:02:140 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:07:921 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:13:515 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:13:515 1276 2b4 Report WARNING: Failed to query for service
properties: 80248011
2008-09-11 15:57:13:546 1276 2b4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-09-11 15:57:13:546 1276 2b4 Agent *********** Agent: Initializing
global settings cache ***********
2008-09-11 15:57:13:546 1276 2b4 Agent * WSUS server: <NULL>
2008-09-11 15:57:13:546 1276 2b4 Agent * WSUS status server: <NULL>
2008-09-11 15:57:13:546 1276 2b4 Agent * Target group: (Unassigned
Computers)
2008-09-11 15:57:13:546 1276 2b4 Agent * Windows Update access disabled: No
2008-09-11 15:57:19:281 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:24:546 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:30:265 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:30:265 1276 2b4 DnldMgr Download manager restoring 0
downloads
2008-09-11 15:57:30:281 1276 2b4 Agent * Failed to load persisted download
calls, error = 0x80248011
2008-09-11 15:57:36:046 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:41:984 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:47:640 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:47:640 1276 2b4 Agent WARNING:
DeleteVolatileServices::GetServiceList failed with 0x80248011.
2008-09-11 15:57:53:312 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:59:171 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:05:140 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:05:140 1276 2b4 DnldMgr FATAL:
DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
0x80248011.
2008-09-11 15:58:05:156 1276 2b4 DnldMgr FATAL:
DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
0x00000000.
2008-09-11 15:58:05:171 1276 2b4 AU ########### AU: Initializing Automatic
Updates ###########
2008-09-11 15:58:05:171 1276 2b4 AU AU setting next detection timeout to
2008-09-11 19:58:05
2008-09-11 15:58:10:968 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:16:578 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:22:203 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:22:203 1276 2b4 Agent WARNING: GetServiceList failed with
error 0x80248011.
2008-09-11 15:58:22:203 1276 2b4 AU WARNING: QueryRegisteredProvider failed
with error 0x80248011
2008-09-11 15:58:22:203 1276 2b4 AU # Approval type: Scheduled (User
preference)
2008-09-11 15:58:22:203 1276 2b4 AU # Scheduled install day/time: Every
day at 3:00
2008-09-11 15:58:22:203 1276 2b4 AU # Auto-install minor updates: Yes
(User preference)
2008-09-11 15:58:27:734 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:33:328 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:39:015 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:39:015 1276 2b4 AU FATAL: Failed to get session from
datastore, error = 0x80248011
2008-09-11 15:58:39:015 1276 2b4 AU FATAL: Failed to Unserialize from data
store, error = 0x80248011
2008-09-11 15:58:39:015 1276 2b4 AU # WARNING: Exit code = 0x80248011
2008-09-11 15:58:39:031 1276 2b4 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-11 15:58:39:046 1276 2b4 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80248011
2008-09-11 15:58:39:046 1276 2b4 AU AU Restart required....
2008-09-11 15:58:40:250 1276 2b4 Report *********** Report: Initializing
static reporting data ***********
2008-09-11 15:58:40:250 1276 2b4 Report * OS Version = 5.1.2600.2.0.65792
2008-09-11 15:58:40:296 1276 2b4 Report * Computer Brand = Dell Computer
Corporation
2008-09-11 15:58:40:296 1276 2b4 Report * Computer Model = Dimension 4550

2008-09-11 15:58:40:328 1276 2b4 Report * Bios Revision = A05
2008-09-11 15:58:40:328 1276 2b4 Report * Bios Name = Default System BIOS
2008-09-11 15:58:40:328 1276 2b4 Report * Bios Release Date =
2003-01-27T00:00:00
2008-09-11 15:58:40:328 1276 2b4 Report * Locale ID = 1033
2008-09-11 15:58:46:093 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:51:515 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:57:109 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:57:109 1276 fcc DnldMgr FATAL:
DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with
0x80248011.
2008-09-11 15:59:02:781 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:08:640 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:14:312 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:14:312 1276 fcc DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredFiles: GetSession failed with
0x80248011.
2008-09-11 15:59:19:875 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:26:031 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:31:859 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:31:859 1276 fcc DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80248011.
2008-09-11 15:59:31:875 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 8024000c.
2008-09-11 15:59:31:875 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 8024000c.
2008-09-11 16:00:51:531 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:00:57:609 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:03:640 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:03:640 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:03:640 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:09:609 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:15:515 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:21:437 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:21:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:21:437 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:21:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:21:437 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 80248011.
2008-09-11 16:01:27:359 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:33:296 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:39:265 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:39:265 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:39:265 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:45:171 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:51:109 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:57:437 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:57:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:57:437 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:57:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:57:437 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 80248011.

[PA Bear [MS MVP]]

Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

See
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
and/or http://support.microsoft.com/kb/883821
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Rick wrote:
> Requested log file
>
> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
> 0x80248011.
> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
> CClientCallRecorder::EnumerateService with error 0x80248011
> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
> ISusInternal::EnumerateService failed, hr=80248011

<snip>

[Rick]

WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
Norton AntiVirus 360

FYI,
When wuauclt.exe error window appears, the wuauclt.exe pricess is running in
the task manager. If I disable automatic updates from local services, the
error continues to pop up and the wuauclt.exe still shows up in the processes
running window. If I disable automatic updates, shouldn't that keep the
wuauclt.exe process from starting?

[PA Bear [MS MVP]]

Full thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/51ea25a1419dbe59/55602b6a679f35fb

> ...If I disable automatic updates, shouldn't that

> keep the wuauclt.exe process from starting?

Yes, unless N360's "system protections" are re-enabling Automatic Updates
service.

What version of N360 is installed (e.g., N360 2008)? How long as it been
installed? Did you upgrade from an earlier Norton application (e.g., NIS
2007; NAV 2006)?

Has the machine ever been connected to the internet recently without an
anti-virus application installed?

N360 includes a firewall: Is the Windows Firewall also enabled?

You first posted to this thread on 09 September: Was this a sudden, new
problem? Has Automatic Updates ever worked on this machine? By any chance
had you recently had occasion to do a Repair Install or a Clean Install of
WinXP?
--
~PA Bear

[Rick]

Renaming the Software Distribution folder did the trick. I was able connect
to the MS updates and the error message has not reappeared. I downloaded
updates throughout the night, and now have SP3, along with other updates.
I always have automatic updates for AV and windows enabled. My latest AV
renewal was in June without any incidents. I had the wuauclt.exe error for a
couple of days before the first post and it kept getting worse as time went
on. I have never had a problem with MS updates in the past. I did not update
anything, or do any repair install or clean install, nor add any new
software. I have no idea how this could have started. I mainly use this
computer for business accounting information and email.

Anyway, I appreciate all of the help you have provided and am very thankfull
for your service.

Rick

[PA Bear [MS MVP]]

YW & thanks for your feedback.

Please read & heed:

Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, Windows XP, or Windows Vista:
http://support.microsoft.com/kb/822158

[Rick]

After a couple of hours trying to figure out how to exclude files or folders
from a virus scan, I contacted Norton for help. They informed me the Norton
360 does not have that option. I am going to switch to a different AV
vendor, as I believe Norton is the source of my errors. Can you recommend a
prefered AV software? Norton has agreed to give me a full refund.

[Alias]

Rick wrote:
> After a couple of hours trying to figure out how to exclude files or folders
> from a virus scan, I contacted Norton for help. They informed me the Norton
> 360 does not have that option. I am going to switch to a different AV
> vendor, as I believe Norton is the source of my errors. Can you recommend a
> prefered AV software? Norton has agreed to give me a full refund.

I recommend and use Avast. It's free and can be gotten at www.avast.com

Alias

[PA Bear [MS MVP]]

Wise choise IMHO!

I can recommend NOD32 and Kaspersky (anti-virus only, not the suites). If
cost is a factor, I can recommend Avira AntiVir (free): www.free-av.com/

HOW TO fully remove N360 from your machine & replace it:

=> NB: Do NOT install your new AV app until you've done #4 thru #7
below!!

1. Download the installer for your new anti-virus application, saving it to
your desktop.

2. Save this removal tool to your desktop, too:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

3. Physically disconnect the machine from the internet.

4. Uninstall N360, LiveUpdate, and any Norton Add-ons via Add/Remove
Programs.

5. Run the removal tool (#2 above).

6. Reboot.

7. Make absolutely certain that the Windows Firewall is enabled.

8. Reconnect the machine to the internet.

=> NB: Don't do anything else online until you've got your new AV app
installed and its definitions fully updated!

9. Run the installer for your new AV app (#1 above); complete any
Registration process to validate the install (save your Product ID!);
manually update your new AV app to the latest definitions.

=> NB: Your anti-virus application should be configured to seek and
install updates automatically and daily at a time when the machine is
usually running and connected to the internet. It should also be configured
to run a full system scan a few minutes after seeking/installing updates,
also daily. Anything less is simply insufficient these days. Don't forget
http://support.microsoft.com/kb/822158.

[ladycheryl]

Dear Rick, I hope you can help me, I tried all of the above and am
having no luck getting windows to down load the updates. Code 800706BE
keeps popping up.
When i tried to do a windows update "windows update agent installer
encountered unrecoverable error" I also did a windows update report I
can send you I tried to attach it I couldn't get it to go. Windows
Modules Installer stopped working a few weeks ago and also pops up.
Thank you inadvance for any help you can offer.
Cheryl

--
ladycheryl
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[ladycheryl]

Thank you very much but it wouldn't let me do either of the ones from
the 2 end one they asked me to down load (start run ) then it said to
make sure I typed in the comand correctly which I did.
I also noticed today theres a Trustedinstaller who has control of my
computer could this be causing the issues do you think?
Thank you once again for all your help

[johns3162]

I have a similar problem loading Vista x64 SP2. I continue to receive "error
RPC_S_Call_failed (0x800706be)". WindowsUpdateAgent30-x64.exe does not fix
the problem. Any suggestions?
--
johns3162

[TaurArian]

1. Always start your own thread.

2. Try the steps here:
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/960f857e-4052-4fce-a63e-3e02de9fac69/

K

johns3162 wrote:
:: I have a similar problem loading Vista x64 SP2. I continue to