Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

Re: Automatic Update Service Not Starting

45 views
Skip to first unread message

PA Bear [MS MVP]

unread,
Mar 24, 2009, 9:41:19 PM3/24/09
to
There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

RobTheOrganGuru wrote:
> For the last couple of days or so I'm unable to access the Windows Updates
> Site due to the AutoMatic Service not starting correctly, I've tried the
> Windows Update Repair Tool, "Dialafix" ect.
>
> I'm using xp x64 Edition service pack 2 as my O/S
>
> This service is currently stoped
>
> The Error Message I get when trying to start is this:
>
>
> "Could Not Start Automatic Updates Service On Local Computer Error 126:
> The
> Specified Moduel could not be found"
>
> Any Ideas Please?
>
> Thanks
>
> Rob

RobTheOrganGuru

unread,
Mar 25, 2009, 6:42:01 PM3/25/09
to

All looks fine to me any other suggestions?
>

PA Bear [MS MVP]

unread,
Mar 25, 2009, 8:56:13 PM3/25/09
to
RobTheOrganGuru wrote:
>>> For the last couple of days or so I'm unable to access the Windows
>>> Updates
>>> Site due to the AutoMatic Service not starting correctly, I've tried
>>> the
>>> Windows Update Repair Tool, "Dialafix" ect.
>>>
>>> I'm using xp x64 Edition service pack 2 as my O/S
>>>
>>> This service is currently stoped
>>>
>>> The Error Message I get when trying to start is this:
>>>
>>>
>>> "Could Not Start Automatic Updates Service On Local Computer Error 126:
>>> The
>>> Specified Moduel could not be found"
>>>
>>> Any Ideas Please?
>>
> All looks fine to me any other suggestions?

Repost:


> 3. Run a /thorough/ check for hijackware, including posting the requested

> logs in an appropriate forum...

Please post a link to your forum thread, Rob.

PA Bear [MS MVP]

unread,
Mar 27, 2009, 3:37:12 PM3/27/09
to
Scanning won't do squat. Post a link to the forum thread where you posted
the requested logs for analysis by an expert.

RobTheOrganGuru wrote:
> I have scanned for all viruses and trojans and they have come back all
> fine
> and clean nothing to report.
>
> Any other ideas?

PA Bear [MS MVP]

unread,
Mar 27, 2009, 10:40:20 PM3/27/09
to
Back atcha! Since you neglect to quote previous posts in your replies, who
knows what's going on in this thread?

(Not everyone here is accessing this newsgroup via the web-interface so we
don't have all previous posts in a given thread at our fingertips.)

Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/5157745023a14f3f/fe68333c9bf15eb0
(See #3 in my first post)


RobTheOrganGuru wrote:
> I can't understand you at all.


>
> "PA Bear [MS MVP]" wrote:
>

Harry Johnston [MVP]

unread,
Mar 28, 2009, 4:37:50 AM3/28/09
to
RobTheOrganGuru wrote:

> I can't understand you at all.

Instructions are provided in the web sites PA Bear directed you to in his first
reply. Here it is again:

>> 3. Run a /thorough/ check for hijackware, including posting the requested logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> **Seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://forums.spybot.info/forumdisplay.php?f=22, http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting this
>> isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.

Harry.

PA Bear [MS MVP]

unread,
Mar 28, 2009, 10:52:39 AM3/28/09
to
You can scan with hundreds of anti-spyware/anti-spyware & anti-virus apps
and still be infected!! There isn't a scanner on earth that can detect and
remove all the BadGuys.

I don't care how "PC literate" you may be, you don't know as much as the
experts in those forums do.

Or you can see http://www.dslreports.com/faq/10063

Conclusion: No one here can fix this for you and Windows Update Service does
not need to be repairs, your computer does.


RobTheOrganGuru wrote:
> I don't even have that kind of Malware unfortunately, I'm very PC
> Literate,
> I have scanned with my AntiSpyware and Malware Programs nothings come up
> so
> is there a way of repairing the Windows Update Service??

RobTheOrganGuru

unread,
Mar 28, 2009, 11:22:01 AM3/28/09
to
I tried Registering The following Files in CMD

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll *
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll


wuaueng1.dll is the problem

"LoadLibary("wuaueng1.dll")Failed - The Specified Module Could not be found"

"PA Bear [MS MVP]" wrote:

PA Bear [MS MVP]

unread,
Mar 28, 2009, 12:11:07 PM3/28/09
to
Repost:
> ...Windows Update Service does
> not need to be repaired, your computer does.

When you have posted in an appropriate forum *and* an experienced expert in
such matters has given the computer a clean bill of health, reply to this
thread for any additional assistance you might need.

/I am no longer Watching this thread./
--
~PA Bear


RobTheOrganGuru wrote:
> I tried Registering The following Files in CMD
>
> regsvr32 wuapi.dll
> regsvr32 wuaueng.dll
> regsvr32 wuaueng1.dll *
> regsvr32 wucltui.dll
> regsvr32 wups.dll
> regsvr32 wups2.dll
> regsvr32 wuweb.dll
>
> wuaueng1.dll is the problem
>
> "LoadLibary("wuaueng1.dll")Failed - The Specified Module Could not be
> found"
>
> "PA Bear [MS MVP]" wrote:
>> You can scan with hundreds of anti-spyware/anti-spyware & anti-virus apps
>> and still be infected!! There isn't a scanner on earth that can detect
>> and
>> remove all the BadGuys.
>>
>> I don't care how "PC literate" you may be, you don't know as much as the
>> experts in those forums do.
>>
>> Or you can see http://www.dslreports.com/faq/10063
>>
>> Conclusion: No one here can fix this for you and Windows Update Service

>> does not need to be repaired, your computer does.

Harry Johnston [MVP]

unread,
Mar 29, 2009, 4:57:45 PM3/29/09
to
RobTheOrganGuru wrote:

> I don't even have that kind of Malware unfortunately, I'm very PC Literate, I
> have scanned with my AntiSpyware and Malware Programs nothings come up so is
> there a way of repairing the Windows Update Service??

Well ... you could try downloading the Windows Update installer from the
Download Center and running it from Safe Mode with the /wuforce switch.

This won't help if malware is still lurking on your machine. Note that
conventional scanning tools will not work against all malware.

Harry.

PA Bear [MS MVP]

unread,
Mar 29, 2009, 5:09:07 PM3/29/09
to
[He doesn't wanna hear that, Harry.]

RobTheOrganGuru

unread,
Mar 30, 2009, 3:11:01 PM3/30/09
to
I decided to re-install XP on Sunday.

I sucessfully got to the Windows Update Site to download all avaialble
updates installed fine.

I attempted to get to the update page again, but I had "Windows Update
Cannot Be Displayed"

At this time I checked that the Windows Update and BIS service where all
good and they where, tried again same problem.

I tried re-regestering the following via cmd

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll *
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

There seems to be a problem with this file * for some reason

"LoadLibary("wuaueng1.dll")Failed - The Specified Module Could not be found"

Tried doing a sfc/scannow

Nothing.

This sounds like to me that the Windows Update Agent Tool is corrupted how
do I go about fixing this?

Thanks

Rob

PA Bear [MS MVP]

unread,
Mar 30, 2009, 3:24:24 PM3/30/09
to
Right-click on My Computer | Properties: What version is displayed on the
resulting tab?

Did you do a Repair Install or did you format & clean install?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has the Windows Firewall or a third-party firewall been enabled at all
times?

Is the machine on a network? Have you used anything other than a brand-new
or freshly formatted USB key or CD/DVD since the "re-install"?

RobTheOrganGuru

unread,
Mar 30, 2009, 3:45:01 PM3/30/09
to
I did a format and clean install the o/s is XP Professional x64 Edition

I have Avast and Comodo Firewall
SuperAntispyware, Malware Byetes and A-Squared.

The Windows Firewall Is Off.

No Network its just a stand alone.

Using the Origional Disk With No Problems

What next?

Thanks.


"PA Bear [MS MVP]" wrote:

PA Bear [MS MVP]

unread,
Mar 30, 2009, 4:55:03 PM3/30/09
to
Repost:

>> Have you used anything other than a brand-new
>> or freshly formatted USB key or CD/DVD since the "re-install"?

Is Automatic Updates enabled?

Are you only getting the "Page cannot be displayed" error when you attempt
to access http://windowsupdate.microsoft.com or is it happening with any
page?

Right-click on %windows%\System32\wuaueng.dll <=this file | Select
Properties | Click on Version tab: Is it v7.2.6001.788?

>>> I sucessfully got to the Windows Update Site to download all avaialble
>>> updates installed fine.
>> I attempted to get to the update page again, but I had "Windows Update
>> Cannot Be Displayed"

Did you install Avast, Comodo, SAS, MBAM, a-squared, and/or IE7 or IE8 just
before this happened?


If you disable Comodo Firewall and then enable the Windows Firewall, does
the behavior persist?

RobTheOrganGuru wrote:
> I did a format and clean install the o/s is XP Professional x64 Edition
>
> I have Avast and Comodo Firewall
> SuperAntispyware, Malware Byetes and A-Squared.
>
> The Windows Firewall Is Off.
>
> No Network its just a stand alone.
>
> Using the Origional Disk With No Problems
>
> What next?
>

RobTheOrganGuru

unread,
Mar 30, 2009, 5:15:01 PM3/30/09
to
Hi there just an update.

I carried out a repair install and tried to start the automatic updates
service again I'm faced with a different error code now any suggestions
please?

"Could Not Start the Automatic Updates Automatic Updates Service On Local
Computer Error 1083 The Execuatable that this service is configured to run
in does not implement the service"

PA Bear [MS MVP]

unread,
Mar 30, 2009, 5:34:03 PM3/30/09
to
WTF did you do a Repair Install? Can you answer my questions or am I just
wasting my time?

Back to square one now:
http://groups.google.com/group/microsoft.public.windowsupdate/msg/889089a7f6145262

mwink

unread,
Jun 2, 2009, 9:52:05 AM6/2/09
to

Had the exact same problem on Windows XP 64 bit. This is what finally
fixed it for me:

Step 1 Backup the Registry
=================================
WARNING: If you use the Registry Editor incorrectly, you may cause
serious problems that may require you to reinstall your operating
system. Microsoft cannot guarantee that you can solve problems that
result from using the Registry Editor incorrectly. Use the Registry
Editor at your own risk.

1. Click Start, click Run, type REGEDIT, and click OK.
2. After we open the registry editor, locate this branch using the (+)
icon in the left pane:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv

3. Please click on wuauserv folder in the left pane, right click on the
branch name wuauserv and choose Export.
4. Save the branch to your desktop with a name wuauserv.
Step 2 Remove the wuauserv subkey
===================================
1. Click Start, click Run, type in REGEDIT and press Enter.
2. Locate to the following folder:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
3. Please right click on the wuauserv folder and select Delete
Step 3 Import the correct wuauserv subkey
================================
1. Click Start, Run, type: notepad C:\fix.reg and press Enter. Choose
Yes when you are prompted.
2. Copy the following commands and then paste them into the opened
Notepad window.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"DisplayName"="Automatic Updates"
"ObjectName"="LocalSystem"
"Description"="Enables the download and installation of Windows
updates. If this service is disabled, this computer will not be able to
use the Automatic Updates feature or the Windows Update Web site."
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
"ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00,
61,00,75,00,73,00,65,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
"0"="Root\\LEGACY_WUAUSERV\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
3. After you paste the above commands, please close the Notepad window.
Choose Yes when you are prompted to save the file.
4. Click Start, Run, type: C:\fix.reg and press Enter to run the
commands we have pasted.
Step 4
================================
1. Please click Start, click Run, type in "cmd" (without quotation
marks) and press Enter.
2. Click Start, click Run, type cmd, and then click OK.
3. Type: Sc sdset wuauserv
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU),
and then press ENTER.
Please copy the above command, right click in the opened command
window, and then choose Paste. Press Enter and you will receive a
"Success" message.
4. Type Exit to close the command prompt.
5. Try Windows Update again.


--
mwink
------------------------------------------------------------------------
mwink's Profile: http://forums.techarena.in/members/102891.htm
View this thread: http://forums.techarena.in/windows-update/1147261.htm

http://forums.techarena.in

0 new messages