Security Update for Windows XP (KB946648) Failed!
Jeet@discussions.microsoft.com King Jeet
Everyday in the bottom right hand corner of the screen I get a message
"updates are ready for your computer to be installed." I click install and
every single time I try to install it says the following updates couldn't be
installed:
Security Update for Windows XP (KB946648). I've even tried manually
downloading the update file from the microsoft website and then update the pc
but it says that a file is missing. HOW do I update this file...? It's
driving me insane.
Shenan Stanley
Done any research on your on in attempting to resolve it?
Do you actually have Windows Messenger 4.7 installed?
(Add or Remove Programs control panel --> Add/Remove Windows Components -->
Scroll down to "Windows Messenger" --> Is it checked? If so - uncheck it ,
let it do its thing - come back and check it again and let it do its thing.
If not, check it and let it do its thing.)
The web page for this update...
MS08-050: Description of the update for Windows Messenger 4.7 for Windows
XP: August 12, 2008
http://support.microsoft.com/kb/946648
Says this:
----------
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552
----------
My suggestion, if you want to do some cleanup and such before calling
anyone, is simple - although long. In most cases it resolves the issues you
might have with Windows Updates in Windows XP (which although you did not
state you have, your problem revolves around that OS) and if it does not -
it certainly can clean up and speed up your system and by-pass a lot of
other troubleshooting.
Fix your file/registry permissions...
Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you should have SP3 installed - but don't do it
during the cleanup.)
Reboot and ...
Download/install this:
http://support.microsoft.com/kb/290301
After installing, do the following:
Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
Reboot.
and...
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Reboot.
CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot
Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time
Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.
Reboot...
Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.
Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.
Then - when done - let everyone here know if it worked for you - or if you
have more issues.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Shenan Stanley
> This update has been bothering me for MONTHS possibly ONE WHOLE
> YEAR! Everyday in the bottom right hand corner of the screen I get
> a message "updates are ready for your computer to be installed." I
> click install and every single time I try to install it says the
> following updates couldn't be installed:
> Security Update for Windows XP (KB946648). I've even tried manually
> downloading the update file from the microsoft website and then
> update the pc but it says that a file is missing. HOW do I update
> this file...? It's driving me insane
Also - as another way to attempt to fix your repeating update issue - you
might look into this Microsoft KnowledgeBase Article for help:
How to troubleshoot Windows Update or Microsoft Update
when you are repeatedly offered an update
http://support.microsoft.com/kb/910339
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
http://support.microsoft.com/kb/946648
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
King Jeet
I don't have SP3 installed on my computer becuase I keep getting the access
denied half through the installation. So should I get help in installing SP3
first or get this issue solved?
Shenan Stanley
That one is easy to fix (actually - if you ran through the list I gave - you
fix it.)
Run through the list as it is given. After you are done, you are pretty
well ready to install SP3 and here is how I suggest doing that:
1) Download the full SP3 installation file.
Windows XP Service Pack 3 Network Installation Package for
IT Professionals and Developers (works just as well for you.)
http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4
You are just saving it right now - not running it yet.
2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes. If you are following
along, you have already done this!
3) CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot
4) Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically disconnect -
pull the network cable or disable the router/modem.)
8) Disable your antivirus and antispyware applications when you are about to
install SP3. Usually right-click on the icon in the taskbar gives you
a choice to do so.
Install SP3 by running the downloaded executable. Reboot when requested to
do so. Logon and let the machine 'settle' for about 10 minutes. Reboot.
Give it 5 minutes after logon to 'settle' - reboot.
After that - there will be more updates.
Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
--
King Jeet
I have an important question regarding the windows clean up utility. When I
run it I get a list of things saying that they will all be uninstalled from
the computer because they used the windows installing utility. Some of the
things are Adobe reader, Micrsoft 2007 applications, java, windows live
messenger, etc...Will all of them actually be removed and then I have to
manually install each program one by one?
Shenan Stanley
Are you following the directions given or are you running it from the Start
Menu?
King Jeet
Oh never mind, I misunderstood this instruction.
Shenan Stanley
> Oh never mind, I misunderstood this instruction.
Did you mean to respond to me directly?
Shenan Stanley
Just for simplicity, here is the entire conversation, archived indefinitely
(can be viewed as a tree - showing the paths the conversations take...)
King Jeet
this computer (main desktop) to them. After I did something to the computer I
can't share files anymore. It asks for some kind of password. I can still use
the internet from the router, but can't connect to the home desktop to share
files. I think when I was following your instructions, it might've changed a
setting somewhere in the PC.
Shenan Stanley
> Yes. Now I'm facing a new problem. I have two laptops and I share
> files from this computer (main desktop) to them. After I did
> something to the computer I can't share files anymore. It asks for
> some kind of password. I can still use the internet from the
> router, but can't connect to the home desktop to share files. I
> think when I was following your instructions, it might've changed a
> setting somewhere in the PC.
What is the OS on all the machines:
Desktop is Windows XP ______?
Laptop 1 is Windows ______ ______?
Laptop 2 is Windows ______ ______?
You mean this is the desktop machine and it shared a folder (or multiple
folders) to the network and you mapped those shares from the other machines?
Did you not setup the shares on the desktop before this incident yourself?
Using Simple File Sharing?
If you use a username/password from the machine sharing the folder when
asked from one of the laptops - does it connect? (You might have to use the
format MACHINENAME\USERNAME - where MACHINENAME is the name of the desktop.)
How to configure file sharing in Windows XP
http://support.microsoft.com/kb/304040
King Jeet
I have done everything you have asked and I can happily say that I have
gotten rid of that update that had been bothering me and I successfully
installed SP3. Thank you very much for your help.