4 updates
toorudez
Hi all.
Having a problem with 4 separate updates that repeatedly install
themselves throughout the day. They are:
KB929969
KB931768
KB933566
KB939653
I need to figure out how to stop/prevent/delete these updates from
always showing up. Any ideas would be greatly appreciated.
--
toorudez
------------------------------------------------------------------------
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View this thread: http://forums.techarena.in/showthread.php?t=865069
MowGreen [MVP]
Internet Explorer. Since they are Cumulative, you only need to install
KB939653.
Is Internet Explorer 7 installed ? If yes, did this installation issue
with the updates for IE start occurring after it was installed ?
If the answer is NO to both questions, let's start with KB929969 .. go
to Start > Run > type in or copy and paste the below into the Open: line
%windir%\KB929969.log
Click OK or press Enter
The log will now open
Go back to Start > Run and enter
%windir%\KB939653.log
Click OK or press Enter
Please post the contents of both logs into your reply.
If they won't fit due to size, then please make 2 posts.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
toorudez
I'll only post the first and last entries, as these log files are 3000+
lines.
KB929969:
0.563: 2007/01/26 08:41:38.024 (local)
0.563: c:\682da84df9c57fc9e7\update\update.exe (version 6.2.29.0)
0.563: Hotfix started with following command line: -Q /Z -ER
0.563: FileVersion of C:\Program Files\internet explorer\iexplore.exe
is Greater or Equal To 7.0.0.0
0.563: Condition Check for Line 1 of PreRequisite returned FALSE
0.610: KB929969 Setup encountered an error: The version of Internet
Explorer you have installed does not match the update you are trying to
install.
0.625: The version of Internet Explorer you have installed does not
match the update you are trying to install.
0.625: Update.exe extended error code = 0xf0f4
*******************
2.094: 2007/12/05 12:46:09.125 (local)
2.141: c:\d59c1451a14e7f8bac9d00abc311\update\update.exe (version
6.2.29.0)
2.141: Hotfix started with following command line: -Q /Z -ER
2.219: FileVersion of C:\Program Files\internet explorer\iexplore.exe
is Greater or Equal To 7.0.0.0
2.219: Condition Check for Line 1 of PreRequisite returned FALSE
2.234: KB929969 Setup encountered an error: The version of Internet
Explorer you have installed does not match the update you are trying to
install.
2.234: The version of Internet Explorer you have installed does not
match the update you are trying to install.
2.234: Update.exe extended error code = 0xf0f4
KB939653:
0.672: 2007/11/19 09:35:30.031 (local)
0.672: c:\a390d0952cc8120185d781c2\update\update.exe (version
6.2.29.0)
0.672: Hotfix started with following command line: -Q /Z -ER
0.672: FileVersion of C:\Program Files\internet explorer\iexplore.exe
is Greater or Equal To 7.0.0.0
0.672: Condition Check for Line 1 of PreRequisite returned FALSE
0.750: KB939653 Setup encountered an error: The version of Internet
Explorer you have installed does not match the update you are trying to
install.
0.766: The version of Internet Explorer you have installed does not
match the update you are trying to install.
0.766: Update.exe extended error code = 0xf0f4
***********************
2.094: 2007/12/05 12:46:34.984 (local)
2.110: c:\ab2c390d777dea5a5a738490\update\update.exe (version
6.2.29.0)
2.110: Hotfix started with following command line: -Q /Z -ER
2.188: FileVersion of C:\Program Files\internet explorer\iexplore.exe
is Greater or Equal To 7.0.0.0
2.188: Condition Check for Line 1 of PreRequisite returned FALSE
2.219: KB939653 Setup encountered an error: The version of Internet
Explorer you have installed does not match the update you are trying to
install.
2.235: The version of Internet Explorer you have installed does not
match the update you are trying to install.
2.235: Update.exe extended error code = 0xf0f4
PA Bear
message(s) in your replies to the newsgroup. Thank you.
Windows version? IE version? Are you trying to install these manually?
Is "Security Update for Windows Internet Explorer 7 (KB939653)" listed in
Add/Remove Programs (make sure the Show Updates box is checked)?
Translation of what you posted: The machine doesn't need these updates as
either they're already installed or a later update which suspersedes them is
installed.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/
<paste>
MowGreen [MVP] wrote:
> The last 3 updates you listed are all Cumulative Security Updates for
> Internet Explorer. Since they are Cumulative, you only need to install
> KB939653.
>
> Is Internet Explorer 7 installed ? If yes, did this installation issue
> with the updates for IE start occurring after it was installed ?
>
> If the answer is NO to both questions, let's start with KB929969 .. go
> to Start > Run > type in or copy and paste the below into the Open: line
>
> %windir%\KB929969.log
>
> Click OK or press Enter
> The log will now open
> Go back to Start > Run and enter
>
> %windir%\KB939653.log
> Click OK or press Enter
>
> Please post the contents of both logs into your reply.
> If they won't fit due to size, then please make 2 posts.
>
toorudez
Windows XP Professional SP2
Internet Explorer 7 (The updates are for IE6)
The updates are being automatically installed via qchain.exe.
You'd think that once the updates discover that IE7 does not require
them, the would flag to be no longer installed.
And isn't KB939653 for IE6, not IE7? At least that's what's the log
says:
"KB939653 Setup encountered an error: The version of Internet Explorer
you have installed does not match the update you are trying to
install."
PA Bear
http://support.microsoft.com/kb/910336
=====================================
Otherwise...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
MowGreen [MVP]
be in the installation logs:
> 0.610: KB929969 Setup encountered an error: The version of Internet
> Explorer you have installed does not match the update you are trying to
> install.
Same with the KB939653.log
Since it's an IE7 issue, you take over <w>
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
toorudez
That fix listed below did not work. The SoftwareDistribution folder
just reappeared and the same updates tried to install again this
morning.
Yargh!! Guess I'll just muscle through it until my laptop gets wiped
soon..
'MowGreen [MVP Wrote:
> ;3363430']I'll bet IE 7's installation was horked, BroRo. Otherwise this
PA Bear
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/20b58c00e24f8802/f16ccf28f90d40b8
To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.]]
You have a horked (dirty; bad; flawed) install of IE7, for whatever reason.
I suggest that you...
1. Uninstall IE7 (which automatically returns you to IE6) *exactly* per
http://www.ie-vista.com/kbase2.html
2a. Uninstall all toolbars and third-party Windows Themes (including Window
Blinds).
2b. Disable all Norton Add-ons, if applicable.
3. Reinstall IE7 *exactly* per
http://www.ie-vista.com/known_issues.html#pre-install, and using
http://www.microsoft.com/windows/downloads/default.mspx as the installation
source, not Automatic/Windows Update.
4. IMMEDIATELY go to http://windowsupdate.microsoft.com and install any
critical updates offered. If a "Root Certificates" update is listed in the
Optional category, you might install it, too, to take full advantage of
IE7's additional security.
Also see:
IEBlog : IE7 (Un)Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/
toorudez wrote:
> That fix listed below did not work. The SoftwareDistribution folder
> just reappeared and the same updates tried to install again this
> morning.
<snip>
> 'MowGreen [MVP]' Wrote:
>> I'll bet IE 7's installation was horked, BroRo. Otherwise this
>> would not be in the installation logs:
>>
>>> 0.610: KB929969 Setup encountered an error: The version of Internet
>>> Explorer you have installed does not match the update you are trying to
>>> install.
>>
>> Same with the KB939653.log
>> Since it's an IE7 issue, you take over <w>
>>
>>