Outlook Express 6X

[Hutch309]

My internet provider is Netzero and I use Outlook Express as my e-mail account.
My problem is no doubt simple but I cannot fit it even instructions from
NetZero.
I can receive mail but cannot send.
Out going mail is authsmtp.netzero.com (also tried .net) outgoing port is 25
but have tried 587 but does not work.
Incomeing mail is pop.netzero.com (also tried.net).incoming port is 110 okay
Help

[Peter Foldes]

Did you try and disable your Anti Virus email scanning for incoming and outgoing emails and check

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Hutch309" <Hutc...@discussions.microsoft.com> wrote in message news:7DE9462F-92E4-45ED...@microsoft.com...

[Bruce Hagen]

Configure NetZero in Outlook Express:
http://www.netzero.net/support/email/email-setup-msoex5.html
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Hutch309" <Hutc...@discussions.microsoft.com> wrote in message
news:7DE9462F-92E4-45ED...@microsoft.com...

[Hutch309]

[Hutch309]

[Hutch309]

"Peter Foldes" wrote:

> Did you try and disable your Anti Virus email scanning for incoming and outgoing emails and check
>
> --
> Peter

Yes, I tried several time by disabiling Norton & Zonealarm

I also used the Netzero help in setting up an account with Outlook Express
and still didnot help.

[Hutch309]

"Bruce Hagen" wrote:

> Configure NetZero in Outlook Express:
> http://www.netzero.net/support/email/email-setup-msoex5.html
> --
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA

I used Netzero help on Setting up O.E. account. I have deleted mail account
several times and still won't let me send but I can receive, This has been a
real pain in you know where!!!

[PA Bear]

What happens when you try to Send? Post any error messages in their
entirety, please.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

[Hutch309]

This is the message I get.
When I send an e-mail it goes to the out box, the number one beside the
outbox dissappears and the e-mail goes grey but will stay in the outbox. I
try it again and the same thing happens.I try and change the port # but
doesn't help.I tried authsmt.netzero.net with same results, I just noticed
the t missing in smp.

The host 'authsmp.netzero.com' could not be found. Please verify that you
have entered the server name correctly. Account: 'hutch309.2.', Server:
'authsmp.netzero.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 11001, Error Number: 0x800CCC0D

[Hutch309]

Corrected message to previous message of P left off,
Will check your answer Thur 6th.
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'hutch309.2.', Server: 'authsmtp.netzero.com', Protocol:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

[Bruce Hagen]

'authsmp.netzero.com' is /not/ correct. It should be:

authsmtp.netzero.com

The t in smtp is missing.

Once again:

Configure NetZero in Outlook Express:
http://www.netzero.net/support/email/email-setup-msoex5.html

--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Hutch309" <Hutc...@discussions.microsoft.com> wrote in message

news:8864618D-3BCB-44E5...@microsoft.com...

[Bruce Hagen]

Norton or ZA could be the problem. Neither is really liked by OE. As far as
turning off e-mail scanning, it may be necessary for you to remove Norton &
reinstall it in custom mode and opt out of e-mail scanning when you see the
option. Sometimes just unchecking it is not enough. It wouldn't hurt to get
rid of Norton all together though. I would never even consider using it with
OE.

Also:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;813514&Product=oex

--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Hutch309" <Hutc...@discussions.microsoft.com> wrote in message

news:21C31CDB-1ABF-4ED7...@microsoft.com...

[PA Bear]

<QP>
Important note for Free NetZero members: To take advantage of offline email
clients such as Microsoft Outlook [and Outlook Express], you must upgrade to
a Platinum or HiSpeed 3G account.
</QP>
Source: http://www.netzero.net/support/email/email-setup-msoex5.html

Have you upgraded to a Platinum or HiSpeed 3G account?
--
~PA Bear

[PA Bear]

> ...If I remove
> ZoneAlarm & Norton what happens to my protection when I'm on the net?

Norton (AntiVirus): You needn't uninstall NAV, just disable it's Email
Protection. It in fact provides no /additional/ protection and even
Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

ZA: Assuming you're running ZA Free and that you do NOT have Norton Internet
Security of Norton 360 installed, you can (1) disable or uninstall ZA Free,
(2) enable the Windows Firewall and then (3) see if things improve.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Hutch309 wrote:
> Hi Pa Bear:
>
> I do have Platinum and HiSpeed 3G account? and I just upgraded to DSL,
> but
> this started long before DSL.
> Secondly, I had the same problem when I was using Free AVG. If I remove
> ZoneAlarm & Norton what happens to my protection when I'm on the net? and
> also when I am upgrading them with new updates?
> Should I take out one at a time? and which one first?
> I await your reply.

[Hutch309]

To: microsoft.public.windows.
PA Bear:

I have disabled Norton E-mail scanning and wasn't sure on Zonealarm so I
closed the program down. Tried to send e-mail to 2 different people and
niether one would go ,ERROR:
A time-out occurred while communicating with the server. Account:
'hutch309.2.', Server: 'pop.netzero.com', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19
I have the time out set at 2 mins:

Outgoing set at authsmtp.netzero.com

Would I be better to delete Outlook Express 6 and start all over?

Discouraged Hutch309
"PA Bear" wrote:

I've made no changes to my

---
* Synchronet * The Whitehouse BBS --- whitehouse.hulds.com --- check it out free usenet!
--- Synchronet 3.15a-Win32 NewsLink 1.92
Time Warp of the Future BBS - telnet://time.synchro.net:24

[PA Bear]

Please state your Windows version.

Are you running ZA Free or Pro?

Have you uninstalled AVG Free Anti-Virus?

I have some ideas but I need your answers to the above first.

[Hutch309]

To: microsoft.public.windows.
Hi
I'm running Windows NT Profissional 2000 Version 5.0 built 2195: service
pack 4.
Physical memory 260.848kb
Zonealarm Free version #7.0.337.000
I uninstalled AVG several weeks ago as I was having the same problem,
receive but not send.
I'm wondering if I should change to XP ?
hutch309

"PA Bear" wrote:

---

[PA Bear]

I am assuming the account in question is a na...@netzero.com account. If
it's not, STOP HERE!

1. Disable NAV's Email Protection but *not* NAV itself.

2. Physically disconnect the machine from the internet.

3. Uninstall ZA Free.

4. Create a new OE identity (File > Identities > Add new identity) and
configure the na...@netzero.com account in it per the instructions at
http://www.netzero.net/support/email/email-setup-msoex5.html. Note Step
#13: the Account name entered should be "name", not "na...@netzero.com".

5. Reconnect to the internet and test the account's ability to Send and
Receive in this new identity. If necessary, Send yourself a message.

**Be careful! Without a firewall, don't do _anything_ else online except
testing the na...@netzero.com account!**

6. Whether Sending succeeded or not, immediately install a firewall (be it
ZA Free, Comodo Free, or whatever) and configure it so that it's not
blocking Ports 25 and 110. [NB: If you connect via a router with a NAT
firewall, you might consider not using a third-party firewall like ZA or
Comodo.]

7. Assuming Sending and Receiving succeeds in the new identity: (a) compact
all folders in the old identity, (b) import messages from the old identity
into the new one, and then (c) delete the old one (File > Identities >
Manage Identities).

Importing OE Data
http://www.insideoe.com/faqs/how.htm#importOE5

[Peter Foldes]

To: microsoft.public.windows.
Disabling Norton sometimes makes no difference on some systems and their =
setup. You will need to uninstall Norton completely using the uninstall =
tool available at the Symantec site as per the link below.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039=

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Hutch309" <Hutc...@discussions.microsoft.com> wrote in message =
news:0FA6E30A-4EA1-4A43...@microsoft.com...
> PA Bear:
>=20
> I have disabled Norton E-mail scanning and wasn't sure on Zonealarm so =
I=20
> closed the program down. Tried to send e-mail to 2 different people =
and=20

> niether one would go ,ERROR:

> A time-out occurred while communicating with the server. Account:=20
> 'hutch309.2.', Server: 'pop.netzero.com', Protocol: POP3, Port: 110,=20

> Secure(SSL): No, Error Number: 0x800CCC19
> I have the time out set at 2 mins:

>=20
> Outgoing set at authsmtp.netzero.com
>=20

> Would I be better to delete Outlook Express 6 and start all over?

>=20

> Discouraged Hutch309
> "PA Bear" wrote:

>=20
> I've made no changes to my=20
>=20
>> > ...If I remove
>> > ZoneAlarm & Norton what happens to my protection when I'm on the =
net?
>>=20
>> Norton (AntiVirus): You needn't uninstall NAV, just disable it's =
Email=20
>> Protection. It in fact provides no /additional/ protection and even=20

>> Symantec says it's not necessary:

>>=20
>> <QP>
>> Disabling Email Scanning does not leave you unprotected against =
viruses that=20
>> are distributed as email attachments. Norton AntiVirus Auto-Protect =
scans=20
>> incoming files as they are saved to your hard drive, including email =
and=20
>> email attachments. Email Scanning is just another layer on top of =
this. To=20
>> make sure that Auto-Protect is providing the maximum protection, keep =

>> Auto-Protect enabled and run LiveUpdate regularly to ensure that you =
have=20

>> the most recent virus definitions.
>> </QP>
>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

>>=20
>> ZA: Assuming you're running ZA Free and that you do NOT have Norton =
Internet=20
>> Security of Norton 360 installed, you can (1) disable or uninstall ZA =
Free,=20

>> (2) enable the Windows Firewall and then (3) see if things improve.

>> --=20

>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org

>>=20
>>=20

>> Hutch309 wrote:
>> > Hi Pa Bear:
>> >

>> > I do have Platinum and HiSpeed 3G account? and I just upgraded to =
DSL,=20

>> > but
>> > this started long before DSL.

>> > Secondly, I had the same problem when I was using Free AVG. If I =
remove
>> > ZoneAlarm & Norton what happens to my protection when I'm on the =

net? and
>> > also when I am upgrading them with new updates?
>> > Should I take out one at a time? and which one first?
>> > I await your reply.
>> >
>> >
>> >> <QP>

>> >> Important note for Free NetZero members: To take advantage of =
offline=20
>> >> email
>> >> clients such as Microsoft Outlook [and Outlook Express], you must =

upgrade
>> >> to a Platinum or HiSpeed 3G account.
>> >> </QP>

>> >> Source: =

http://www.netzero.net/support/email/email-setup-msoex5.html
>> >>
>> >> Have you upgraded to a Platinum or HiSpeed 3G account?
>> >> --
>> >> ~PA Bear
>> >>
>> >> Hutch309 wrote:
>> >>> Corrected message to previous message of P left off,
>> >>> Will check your answer Thur 6th.

>> >>> Your server has unexpectedly terminated the connection. Possible =
causes
>> >>> for
>> >>> this include server problems, network problems, or a long period =
of
>> >>> inactivity. Account: 'hutch309.2.', Server: =
'authsmtp.netzero.com',
>> >>> Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, =

Error
>> >>> Number: 0x800CCC0F
>> >>>
>> >>> "PA Bear" wrote:

>> >>>> What happens when you try to Send? Post any error messages in =

their
>> >>>> entirety, please.
>> >>>> --
>> >>>> ~Robear Dyer (PA Bear)
>> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> >>>> AumHa VSOP & Admin; DTS-L.org
>> >>>>
>> >>>> Hutch309 wrote:

>> >>>>> My internet provider is Netzero and I use Outlook Express as my =

e-mail
>> >>>>> account. My problem is no doubt simple but I cannot fit it even
>> >>>>> instructions from NetZero.
>> >>>>> I can receive mail but cannot send.

>> >>>>> Out going mail is authsmtp.netzero.com (also tried .net) =

outgoing port
>> >>>>> is
>> >>>>> 25
>> >>>>> but have tried 587 but does not work.

>> >>>>> Incomeing mail is pop.netzero.com (also tried.net).incoming =
port is=20
>> >>>>> 110
>> >>>>> okay
>> >>>>> Help=20
>>=20

[Hutch309]

To: microsoft.public.windows.
Hi Peter:
After you last instructions I realize that I do not have Outlook Express.6
but just plain Outlook Express. 600.2800.1807.

Secondly, after trying a number of sequence adding and deleting mail I can
no long receive or send mail from Netzero. Since I'm having so much trouble,
should I download a newer version of O.E? Will try later on today.

I'm not too keen on deleting Norton just yet. Have just disabled e-mail
coming and going and deleted Zonealarm. My laptop was sent back to HP because
the modem failed and it should be available the first of the week. I have the
same programs on my laptop and would like to try it before making an drastic
changes.
Thank you for all your help and I will persevere.
James

"Peter Foldes" wrote:
> Disabling Norton sometimes makes no difference on some systems and their setup. You will need to uninstall Norton completely using the uninstall tool available at the Symantec site as per the link below.
>
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>
> --

> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>

> "Hutch309" <Hutc...@discussions.microsoft.com> wrote in message news:0FA6E30A-4EA1-4A43...@microsoft.com...
> > PA Bear:
> >
> > I have disabled Norton E-mail scanning and wasn't sure on Zonealarm so I
> > closed the program down. Tried to send e-mail to 2 different people and

> > niether one would go ,ERROR:
> > A time-out occurred while communicating with the server. Account:

> > 'hutch309.2.', Server: 'pop.netzero.com', Protocol: POP3, Port: 110,

> > Secure(SSL): No, Error Number: 0x800CCC19
> > I have the time out set at 2 mins:
> >

> > Outgoing set at authsmtp.netzero.com

> >
> > Would I be better to delete Outlook Express 6 and start all over?
> >

> > Discouraged Hutch309
> > "PA Bear" wrote:
> >
> > I've made no changes to my
> >

> >> > ...If I remove
> >> > ZoneAlarm & Norton what happens to my protection when I'm on the net?
> >>
> >> Norton (AntiVirus): You needn't uninstall NAV, just disable it's Email

> >> Protection. It in fact provides no /additional/ protection and even

> >> Symantec says it's not necessary:
> >>

> >> <QP>
> >> Disabling Email Scanning does not leave you unprotected against viruses that
> >> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> >> incoming files as they are saved to your hard drive, including email and
> >> email attachments. Email Scanning is just another layer on top of this. To

> >> make sure that Auto-Protect is providing the maximum protection, keep

> >> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have

> >> the most recent virus definitions.
> >> </QP>
> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
> >>

> >> ZA: Assuming you're running ZA Free and that you do NOT have Norton Internet
> >> Security of Norton 360 installed, you can (1) disable or uninstall ZA Free,

> >> (2) enable the Windows Firewall and then (3) see if things improve.

> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.org
> >>
> >>
> >> Hutch309 wrote:
> >> > Hi Pa Bear:
> >> >

> >> > I do have Platinum and HiSpeed 3G account? and I just upgraded to DSL,

> >> > but
> >> > this started long before DSL.

> >> > Secondly, I had the same problem when I was using Free AVG. If I remove
> >> > ZoneAlarm & Norton what happens to my protection when I'm on the net? and

> >> > also when I am upgrading them with new updates?
> >> > Should I take out one at a time? and which one first?
> >> > I await your reply.
> >> >
> >> >
> >> >> <QP>

> >> >> Important note for Free NetZero members: To take advantage of offline
> >> >> email
> >> >> clients such as Microsoft Outlook [and Outlook Express], you must upgrade

> >> >> to a Platinum or HiSpeed 3G account.
> >> >> </QP>

> >> >> Source: http://www.netzero.net/support/email/email-setup-msoex5.html

> >> >>
> >> >> Have you upgraded to a Platinum or HiSpeed 3G account?
> >> >> --
> >> >> ~PA Bear
> >> >>
> >> >> Hutch309 wrote:
> >> >>> Corrected message to previous message of P left off,
> >> >>> Will check your answer Thur 6th.

> >> >>> Your server has unexpectedly terminated the connection. Possible causes
> >> >>> for
> >> >>> this include server problems, network problems, or a long period of
> >> >>> inactivity. Account: 'hutch309.2.', Server: 'authsmtp.netzero.com',
> >> >>> Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error

> >> >>> Number: 0x800CCC0F
> >> >>>
> >> >>> "PA Bear" wrote:

> >> >>>> What happens when you try to Send? Post any error messages in their

> >> >>>> entirety, please.
> >> >>>> --
> >> >>>> ~Robear Dyer (PA Bear)
> >> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> >>>> AumHa VSOP & Admin; DTS-L.org
> >> >>>>
> >> >>>> Hutch309 wrote:

> >> >>>>> My internet provider is Netzero and I use Outlook Express as my e-mail

> >> >>>>> account. My problem is no doubt simple but I cannot fit it even
> >> >>>>> instructions from NetZero.
> >> >>>>> I can receive mail but cannot send.

> >> >>>>> Out going mail is authsmtp.netzero.com (also tried .net) outgoing port

> >> >>>>> is
> >> >>>>> 25
> >> >>>>> but have tried 587 but does not work.

> >> >>>>> Incomeing mail is pop.netzero.com (also tried.net).incoming port is
> >> >>>>> 110
> >> >>>>> okay
> >> >>>>> Help
> >>
> >>
>

---

[PA Bear]

Hutch, if your machine's fully patched at Windows Update, you have the
appropriate & fully-patched version of OE6 for Windows 2000; Furthermore,
reinstalling OE won't resolve the problem.

I did reply to your first post to this thread on 07 Sept-07 but it's not
appearing in my newsreader (OE) here. (The MS newsservers have been
suffering some problems lately.) See my reply in Google Groups archive if
it's not appearing for you either:
http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/9fb244f370e59cd9

<repost>

I am assuming the account in question is a na...@netzero.com account. If
it's not, STOP HERE!

1. Disable NAV's Email Protection but *not* NAV itself.

2. Physically disconnect the machine from the internet.

3. Uninstall ZA Free.

4. Create a new OE identity (File > Identities > Add new identity) and
configure the na...@netzero.com account in it per the instructions at

http://www.netzero.net/support/email/email-setup-msoex5.html; Note Step #13:

the Account name entered should be "name", not "na...@netzero.com".

5. Reconnect to the internet and test the account's ability to Send and
Receive in this new identity. If necessary, Send yourself a message.

**Be careful! Without a firewall, don't do _anything_ else online except
testing the na...@netzero.com account!**

6. Whether Sending succeeded or not, immediately install a firewall (be it
ZA Free, Comodo Free, or whatever) and configure it so that it's not
blocking Ports 25 and 110. [NB: If you connect via a router with a NAT
firewall, you might consider not using a third-party firewall like ZA or
Comodo.]

7. Assuming Sending and Receiving succeeds in the new identity: (a) compact
all folders in the old identity, (b) import messages from the old identity
into the new one, and then (c) delete the old one (File > Identities >
Manage Identities).

Importing OE Data http://www.insideoe.com/faqs/how.htm#importOE5

</repost>

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Hutch309 wrote:
> Hi Peter:
> After you last instructions I realize that I do not have Outlook Express.6

> but just plain Outlook Express [6.00.2800.1807].

[PA Bear]

[Hutch, please do NOT edit the subject of any threads! Thank you.]

[Hutch309]

To: microsoft.public.windows.
Hi Pa Bear:

I have tried several things in the last couple of days: In fact I changed
things so I was not receiving e-mails into Outlook, but I am now. Changed my
identity with another account, which did not send emails.

This is what I have done:
Click on tools Internet accounts
UNDER MAIL: I have pop.netzero.net --set as default
Click on Propertities MAIL ACCOUNT: pop.netzero.net
UNDER USER INFO:
Name: hutch...@netzero.net
E-mail...same
CLICK ON SERVERS:
Incoming; pop.netzero.net
Outgoing: authsmtp.netzero.net
ACCOUNT NAME: hutch...@netzero.net
Password ******
ADVANCE: Outgoing 25...Incoming 110

This is the current message I'm getting

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of

inactivity. Account: 'pop.netzero.net', Server: 'authsmtp.netzero.net',

Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F

I have it set a 2 mins.
Mail comes in right away. I'm on Windows auto undate. same with Norton.
Whick I have the e-mail disabled.

---

[PA Bear]

> ACCOUNT NAME: hutch...@netzero.net

According to http://www.netzero.net/support/email/email-setup-msoex5.html,
Step #13, the Account Name should NOT be the entire email address.

[I certainly hope you didn't post the /real/ address in your reply.]

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin http://aumha.net
http://dts-l.org/

[hutch309]

To: microsoft.public.windows.
Hi Pa Bear.

I changed my account name to hutch309.2.
Can receive but cannot send.
Not sure what to do, prehaps use Netzero for all our mail and not use
Outlook Express. It's been a very frustration couple of days, as no matter
what I do, I cannot send in Outlook???
Very unhappy ,
Hutch309

"PA Bear" wrote:

---

[PA Bear]

Well, it would appear that the problem's not on your end, Hutch, at least
IMHO.
--
~PA Bear

"hutch309" <hutc...@discussions.microsoft.com> wrote in message

[hutch309]

To: microsoft.public.windows.
Dear Pa Bear:
Thanks for trying to straighten out my Outlook Express problems. I have done
nothing in the last few days about this problem. My Laptop is out for modem
replacement and I would like to try it before I make any changes to my desk
top. In the mean time we are receiving mail in Outlook and sending mail out
in NetZero Will let you know how we make out
Thanks again
James H

"PA Bear" wrote:

---

[apistomaster]

To: microsoft.public.windows.
On Sep 12, 8:32 am, hutch309 <hutch...@discussions.microsoft.com>
wrote:
> Dear Pa Bear:
> Thanks for trying to straighten out myOutlookExpressproblems. I have done
> nothing in the last few days about this problem. My Laptop is out for mod=
em
> replacement and I would like to try it before I make any changes to my de=
sk
> top. In the mean time we are receiving mail inOutlookand sending mail out

> in NetZero Will let you know how we make out
> Thanks again
> James H
>
>
>
> "PA Bear" wrote:

> > Well, it would appear that the problem's not on your end, Hutch, at lea=

st
> > IMHO.
> > --
> > ~PA Bear
>

> > "hutch309" <hutch...@discussions.microsoft.com> wrote in message

>
> > > Hi Pa Bear.
>
> > > I changed my account name to hutch309.2.
> > > Can receive but cannot send.
> > > Not sure what to do, prehaps use Netzero for all our mail and not use

> > >OutlookExpress. It's been a very frustration couple of days, as no mat=

ter
> > > what I do, I cannot send inOutlook???
> > > Very unhappy ,
> > > Hutch309
>
> > > "PA Bear" wrote:
>

> > >>> ACCOUNT NAME: hutch30...@netzero.net

>
> > >> According to
> > >>http://www.netzero.net/support/email/email-setup-msoex5.html,
> > >> Step #13, the Account Name should NOT be the entire email address.
>
> > >> [I certainly hope you didn't post the /real/ address in your reply.]
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-Windows (IE, OE, Security, Shell/User)

> > >> AumHa VSOP & Adminhttp://aumha.net

> > >>http://dts-l.org/
>
> > >> Hutch309 wrote:
> > >>> Hi Pa Bear:
>
> > >>> I have tried several things in the last couple of days: In fact I
> > >>> changed

> > >>> things so I was not receiving e-mails intoOutlook, but I am now.

> > >>> Changed
> > >>> my
> > >>> identity with another account, which did not send emails.
>
> > >>> This is what I have done:
> > >>> Click on tools Internet accounts
> > >>> UNDER MAIL: I have pop.netzero.net --set as default
> > >>> Click on Propertities MAIL ACCOUNT: pop.netzero.net
> > >>> UNDER USER INFO:

> > >>> Name: hutch30...@netzero.net

> > >>> E-mail...same
> > >>> CLICK ON SERVERS:
> > >>> Incoming; pop.netzero.net
> > >>> Outgoing: authsmtp.netzero.net

> > >>> ACCOUNT NAME: hutch30...@netzero.net

> > >>> Password ******
> > >>> ADVANCE: Outgoing 25...Incoming 110
>
> > >>> This is the current message I'm getting

> > >>> Your server has unexpectedly terminated the connection. Possible ca=

uses
> > >>> for
> > >>> this include server problems, network problems, or a long period of

> > >>> inactivity. Account: 'pop.netzero.net', Server: 'authsmtp.netzero.n=
et',
> > >>> Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Err=

or
> > >>> Number: 0x800CCC0F
> > >>> I have it set a 2 mins.

> > >>> Mail comes in right away. I'm on Windows auto undate. same with Nor=

ton.
> > >>> Whick I have the e-mail disabled.
>
> > >>> Pa Bear wrote:

> > >>>> Hutch, if your machine's fully patched at Windows Update, you have=

the
> > >>>> appropriate & fully-patched version of OE6 for Windows 2000;
> > >>>> Furthermore,
> > >>>> reinstalling OE won't resolve the problem.
>

> > >>>> I did reply to your first post to this thread on 07 Sept-07 but it=
's
> > >>>> not
> > >>>> appearing in my newsreader (OE) here. (The MS newsservers have be=

en
> > >>>> suffering some problems lately.) See my reply in Google Groups
> > >>>> archive
> > >>>> if
> > >>>> it's not appearing for you either:

> > >>>>http://groups.google.com/group/microsoft.public.windows.inetexplore=
r=2E...
>
> > >>>> <repost>
> > >>>> I am assuming the account in question is a n...@netzero.com accoun=
t=2E

> > >>>> If
> > >>>> it's not, STOP HERE!
>
> > >>>> 1. Disable NAV's Email Protection but *not* NAV itself.
>
> > >>>> 2. Physically disconnect the machine from the internet.
>
> > >>>> 3. Uninstall ZA Free.
>

> > >>>> 4. Create a new OE identity (File > Identities > Add new identity)=
and
> > >>>> configure the n...@netzero.com account in it per the instructions =

at
> > >>>>http://www.netzero.net/support/email/email-setup-msoex5.html;Note
> > >>>> Step
> > >>>> #13: the Account name entered should be "name", not

> > >>>> "n...@netzero.com".

>
> > >>>> 5. Reconnect to the internet and test the account's ability to Send
> > >>>> and

> > >>>> Receive in this new identity. If necessary, Send yourself a messa=

ge.
>
> > >>>> **Be careful! Without a firewall, don't do _anything_ else online
> > >>>> except

> > >>>> testing the n...@netzero.com account!**

>
> > >>>> 6. Whether Sending succeeded or not, immediately install a firewall
> > >>>> (be
> > >>>> it

> > >>>> ZA Free, Comodo Free, or whatever) and configure it so that it's n=

ot
> > >>>> blocking Ports 25 and 110. [NB: If you connect via a router with a
> > >>>> NAT

> > >>>> firewall, you might consider not using a third-party firewall like=

ZA
> > >>>> or
> > >>>> Comodo.]
>
> > >>>> 7. Assuming Sending and Receiving succeeds in the new identity: (a)
> > >>>> compact
> > >>>> all folders in the old identity, (b) import messages from the old
> > >>>> identity

> > >>>> into the new one, and then (c) delete the old one (File > Identiti=
es >
> > >>>> Manage Identities).
>
> > >>>> Importing OE Datahttp://www.insideoe.com/faqs/how.htm#importOE5

> > >>>> </repost>
>
> > >>>> --
> > >>>> ~Robear Dyer (PA Bear)
> > >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> > >>>> AumHa VSOP & Admin; DTS-L.org
>
> > >>>> Hutch309 wrote:
> > >>>>> Hi Peter:
> > >>>>> After you last instructions I realize that I do not haveOutlook
> > >>>>>Express.6

> > >>>>> but just plainOutlookExpress[6.00.2800.1807].
>
> > >>>>> Secondly, after trying a number of sequence adding and deleting m=
ail
> > >>>>> I
> > >>>>> can
> > >>>>> no long receive or send mail from Netzero. Since I'm having so mu=

ch
> > >>>>> trouble,
> > >>>>> should I download a newer version of O.E? Will try later on today.
>
> > >>>>> I'm not too keen on deleting Norton just yet. Have just disabled
> > >>>>> e-mail

> > >>>>> coming and going and deleted Zonealarm. My laptop was sent back t=
o HP
> > >>>>> because the modem failed and it should be available the first of =
the
> > >>>>> week.
> > >>>>> I have the same programs on my laptop and would like to try it be=

fore
> > >>>>> making an drastic changes.
> > >>>>> Thank you for all your help and I will persevere.
> > >>>>> James
>
> > >>>>> "Peter Foldes" wrote:

> > >>>>>> Disabling Norton sometimes makes no difference on some systems a=

nd
> > >>>>>> their
> > >>>>>> setup. You will need to uninstall Norton completely using the
> > >>>>>> uninstall
> > >>>>>> tool available at the Symantec site as per the link below.
>

> > >>>>>>http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/20050331=
0816...

>
> > >>>>>> --
> > >>>>>> Peter
>
> > >>>>>> Please Reply to Newsgroup for the benefit of others
> > >>>>>> Requests for assistance by email can not and will not be
> > >>>>>> acknowledged.
>

> > >>>>>> "Hutch309" <Hutch...@discussions.microsoft.com> wrote in message
> > >>>>>>news:0FA6E30A-4EA1-4A43...@microsoft.com...
> > >>>>>>> PA Bear:
>
> > >>>>>>> I have disabled Norton E-mail scanning and wasn't sure on Zonea=
larm
> > >>>>>>> so
> > >>>>>>> I
> > >>>>>>> closed the program down. Tried to send e-mail to 2 different pe=

ople
> > >>>>>>> and
> > >>>>>>> niether one would go ,ERROR:

> > >>>>>>> A time-out occurred while communicating with the server. Accoun=

t:
> > >>>>>>> 'hutch309.2.', Server: 'pop.netzero.com', Protocol: POP3, Port:
> > >>>>>>> 110,
> > >>>>>>> Secure(SSL): No, Error Number: 0x800CCC19
> > >>>>>>> I have the time out set at 2 mins:
>
> > >>>>>>> Outgoing set at authsmtp.netzero.com
>

> > >>>>>>> Would I be better to deleteOutlookExpress6 and start all over?

>
> > >>>>>>> Discouraged Hutch309
> > >>>>>>> "PA Bear" wrote:
>
> > >>>>>>> I've made no changes to my
>
> > >>>>>>>>> ...If I remove

> > >>>>>>>>> ZoneAlarm & Norton what happens to my protection when I'm on =
the
> > >>>>>>>>> net?
>
> > >>>>>>>> Norton (AntiVirus): You needn't uninstall NAV, just disable it=

's
> > >>>>>>>> Email
> > >>>>>>>> Protection. It in fact provides no /additional/ protection and
> > >>>>>>>> even
> > >>>>>>>> Symantec says it's not necessary:
>
> > >>>>>>>> <QP>
> > >>>>>>>> Disabling Email Scanning does not leave you unprotected against
> > >>>>>>>> viruses
> > >>>>>>>> that are distributed as email attachments. Norton AntiVirus
> > >>>>>>>> Auto-Protect
> > >>>>>>>> scans incoming files as they are saved to your hard drive,
> > >>>>>>>> including

> > >>>>>>>> email and email attachments. Email Scanning is just another la=
yer
> > >>>>>>>> on
> > >>>>>>>> top
> > >>>>>>>> of this. To make sure that Auto-Protect is providing the maxim=
um
> > >>>>>>>> protection, keep Auto-Protect enabled and run LiveUpdate regul=

arly
> > >>>>>>>> to
> > >>>>>>>> ensure that you have the most recent virus definitions.
> > >>>>>>>> </QP>

> > >>>>>>>>http://service1.symantec.com/SUPPORT/nav.nsf/docid/200211181253=

3106
>
> > >>>>>>>> ZA: Assuming you're running ZA Free and that you do NOT have
> > >>>>>>>> Norton

> > >>>>>>>> Internet Security of Norton 360 installed, you can (1) disable=

or
> > >>>>>>>> uninstall ZA Free, (2) enable the Windows Firewall and then (3)
> > >>>>>>>> see
> > >>>>>>>> if
> > >>>>>>>> things improve. --
> > >>>>>>>> ~Robear Dyer (PA Bear)
> > >>>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> > >>>>>>>> AumHa VSOP & Admin; DTS-L.org
>
> > >>>>>>>> Hutch309 wrote:
> > >>>>>>>>> Hi Pa Bear:
>

> > >>>>>>>>> I do have Platinum and HiSpeed 3G account? and I just upgrad=

ed
> > >>>>>>>>> to
> > >>>>>>>>> DSL,
> > >>>>>>>>> but
> > >>>>>>>>> this started long before DSL.

> > >>>>>>>>> Secondly, I had the same problem when I was using Free AVG. I=
f I
> > >>>>>>>>> remove
> > >>>>>>>>> ZoneAlarm & Norton what happens to my protection when I'm on =

the
> > >>>>>>>>> net?
> > >>>>>>>>> and also when I am upgrading them with new updates?
> > >>>>>>>>> Should I take out one at a time? and which one first?
> > >>>>>>>>> I await your reply.
>
> > >>>>>>>>>> <QP>
> > >>>>>>>>>> Important note for Free NetZero members: To take advantage of
> > >>>>>>>>>> offline
> > >>>>>>>>>> email
> > >>>>>>>>>> clients such as Microsoft
>

> ...
>
> read more =BB- Hide quoted text -
>
> - Show quoted text -

I have had to do much the same thing. I recieve mail on Outlook
Express fine but outgoing messages are problematic. I have used the
the excite.com internet accout which is my alternate e-mail when quick
replies are essential. I am close to giving up on Outlook but It has
been my primary e-mail account so to have it working again would be
nice. I do think it is the ISP causing the problem although from
others with the same service I know they are having similar e-mail
problems, the ISP has been unwilling to admit to the possibility they
are the source of the trouble. 1-1/2 years of no problems then
degradation to nearly complete outgoing mail failure has occurred over
the past few weeks. I just have begun using G-Mail as a tertiary
alternative.
Larry W.