Re: [MakerBot] Re: Well, that was rude...

[Zip Zap]

I've ordered a food preservative from eBay. It didn't arrive for two weeks. Filed a complaint before the 30 day grace period ended. I even tried to contact the seller beforehand. No response. EBay did the same with no luck either. Got my money refunded. A couple of months later, I surprisingly received the product from the seller free of charge with an apology letter. I'm not saying this happens regularly. The first for me. I was just glad I filed the complaint in time. Because in the past, I learned the hard way.



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On Fri, Nov 16, 2012 1:33 AM PST Bottleworks wrote:

>Maybe many should email them at in...@bucktownpolymers.com and ask why they
>would take the money, but not ship.
>
>On Thursday, November 15, 2012 11:47:01 PM UTC-5, delsydsoftware wrote:
>>
>> I put in an order with Bucktown Polymers for some UV cured resin, because
>> I was working on a cool idea for a resin-based toolhead for the replicator.
>> I found the site on the RepRap wiki, so I figured that someone must have
>> ordered from them at some point. Anyway, I put the order in on Oct 21st,
>> the money was taken from Paypal, and I heard nothing from them. Since it
>> was a Paypal transaction, I could check the status of the order and send a
>> message through the resolution center. So, I sent this message, which I
>> thought was polite:
>>
>> "I put in this order on October 21st, and the payment cleared. I haven't
>> received the UV resin I ordered, and I haven't received any shipping
>> confirmations. If you are unable to ship this out in the next couple days,
>> I'd like for you to cancel my order and refund my money.
>>
>> Thanks!"
>> 4 minutes later, my account was credited and the case was closed with this
>> message:
>>
>> "From Seller - O.N.E. Technologies
>>
>> 11/15/2012 19:52 PST
>>
>> Please don't order from us again.
>>
>> Thank you!"
>>
>> I appreciate the prompt account credit (took all of 4 minutes, lol), but
>> otherwise, that is just terrible service. At no time did I get any emails
>> or information regarding the status of the order other than a payment
>> notification for Paypal, and with holidays coming up, I couldn't risk
>> having UV sensitive resin sitting on my doorstep for days. It's a shame,
>> because I did have a pretty cool idea for applying the resin and curing it
>> on the fly. I guess I'll have to find another source for the polymers.
>>
>>
>>
>
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