To Authorize, or not to Authorize...that is the question
r8...@my-deja.com
this whole issue has me very curious.
After reading over the warranty info for Panasonic and Toshiba, I've
failed to find anything there that states your warranty will be voided
if you buy from somebody who is not an "authorized dealer". As a matter
of fact I can't find the words "authorized dealer" anywhere in their
warranty. I'm honestly starting to think this "authorized dealer"
stuff, for the most part, is pure conjecture that has been developed by
the higher priced retailers to justify keeping their prices up.
Granted, Yamaha's warranty does indeed state you must buy from an
"authorized dealer", but is this the expection and not the norm??
So I ask this....has anybody ever had their product warranty rejected
because they purchased the product via an unauthorized dealer? I'd be
very interested to hear of your experience. Thanks!
Chris
Sent via Deja.com http://www.deja.com/
Before you buy.
Rick DeNatale
I've never been in this situation, however many warrantees state that
they are applicable only to the original purchaser, and not
transferrable. In the case of an unauthorized dealer, who had to get
the item from somewhere other than the manufacturer/official importer
(e.g. from an authorized dealer on the gray market) the manufacturer
COULD presumably claim that the unauthorized dealer was the original
purchaser and refuse claims by the consumer.
Bob
Rick DeNatale wrote in message
<021219991556200252%dena...@mindspring.com>...
This wouldn't be a very good argument, as it would make ALL of their
warranties void (all consumers, unless they buy from the manufacturer, are
going to be at least the second purchaser.
Thruster
warranty. Ubid is not an authorized Toshiba dealer but Toshiba sent someone
to the house and fixed the problem with no hassle. By the way, I charged it
on my AMEX card which doubles the manufactirers warranty up to a max. of 3
yrs. Pretty sweet.
r8...@my-deja.com wrote in message <826cs7$k51$1...@nnrp1.deja.com>...
>I posted this question in two other threads, but I'll post again because
>this whole issue has me very curious.
>
>After reading over the warranty info for Panasonic and Toshiba, I've
>failed to find anything there that states your warranty will be voided
>if you buy from somebody who is not an "authorized dealer". As a matter
>of fact I can't find the words "authorized dealer" anywhere in their
>warranty. I'm honestly starting to think this "authorized dealer"
>stuff, for the most part, is pure conjecture that has been developed by
>the higher priced retailers to justify keeping their prices up.
>
>Granted, Yamaha's warranty does indeed state you must buy from an
>"authorized dealer", but is this the expection and not the norm??
>
>So I ask this....has anybody ever had their product warranty rejected
>because they purchased the product via an unauthorized dealer? I'd be
>very interested to hear of your experience. Thanks!
>
r8...@my-deja.com
Rick DeNatale <dena...@mindspring.com> wrote:
> I've never been in this situation, however many warrantees state that
> they are applicable only to the original purchaser, and not
> transferrable. In the case of an unauthorized dealer, who had to get
> the item from somewhere other than the manufacturer/official importer
> (e.g. from an authorized dealer on the gray market) the manufacturer
> COULD presumably claim that the unauthorized dealer was the original
> purchaser and refuse claims by the consumer.
Appreciate the input Rick, but what I'm looking for here is somebody who
has been told "sorry, you bought this from an unauthorized
retailer...your warranty is void...we can't help you". In my opinion,
this person does not exist...because I believe all of this hype about
"grey market" and "authorized dealers" is just that...hype.
You can talk about what the warranty states or what you heard some
Toshiba rep state to you in plain english, but I don't care what anybody
"states" or what somebodies friend in the high-end AV business thinks
could happen....I'm looking for actual evidence that somebody has had
their warranty declared invalid because of where they bought the
product. This is a pretty interesting issue to me, because I see the
"not an authorized dealer" slogan thrown around on these newsgroups
daily. I would also appreciate any accurate insight on this, but I
really want to hear about a specific case that justifies the consistent
mantra of authorization. Thanks!
Brian L. McCarty
dena...@mindspring.com wrote on 3/12/99 6:56:
> I've never been in this situation, however many warrantees state that
> they are applicable only to the original purchaser, and not
> transferrable. In the case of an unauthorized dealer, who had to get
> the item from somewhere other than the manufacturer/official importer
> (e.g. from an authorized dealer on the gray market) the manufacturer
> COULD presumably claim that the unauthorized dealer was the original
> purchaser and refuse claims by the consumer.
That "claim" has already been shot down by the FTC.
Can't deny warranty coverage based on dealer "status". Period.
---
Steve Zipser (Sunshine Stereo) is a proven:
Zipser is a liar http://dejanews.com/=dnc/getdoc.xp?AN=369217967
Zipser is a scammer http://dejanews.com/=dnc/getdoc.xp?AN=368363274
Zipser is a cheater http://dejanews.com/=dnc/getdoc.xp?AN=374900703
Zipser is a THIEF http://dejanews.com/=dnc/getdoc.xp?AN=509980240
Steve McRoberts
claim, but to find out call or email your state's dept of justice.
D. Gerasimatos
>In article <021219991556200252%dena...@mindspring.com>,
>
>Appreciate the input Rick, but what I'm looking for here is somebody who
>has been told "sorry, you bought this from an unauthorized
>retailer...your warranty is void...we can't help you". In my opinion,
>this person does not exist...because I believe all of this hype about
>"grey market" and "authorized dealers" is just that...hype.
>
>You can talk about what the warranty states or what you heard some
>Toshiba rep state to you in plain english, but I don't care what anybody
>"states" or what somebodies friend in the high-end AV business thinks
>could happen....I'm looking for actual evidence that somebody has had
>their warranty declared invalid because of where they bought the
>product. This is a pretty interesting issue to me, because I see the
>"not an authorized dealer" slogan thrown around on these newsgroups
>daily. I would also appreciate any accurate insight on this, but I
>really want to hear about a specific case that justifies the consistent
>mantra of authorization. Thanks!
I can cite experience with computer hardware. Hardware purchased on the
grey market (e.g. hardware sold originally as OEM to vendors) does still
carry a manufacturer's warranty. However, the hardware must be shipped
at the owner's expense back to the manufacturer for repair. It will
take a few weeks for them to repair or replace it and get it back to you.
If you purchased the same item retail then the manufacturers are willing
to ship a new unit out to you immediately if you promise to return the
old hardware at a later date. I don't know how this applies to A/V
equipment, but it is at least one example in which grey market items
(identified by their serial numbers) are still covered by warranties.
Dimitri
Jen
from an authorized dealer. As for the rest, sorry but I'm not sure.
bg
r8...@my-deja.com wrote in message <826cs7$k51$1...@nnrp1.deja.com>...
>I posted this question in two other threads, but I'll post again because
>this whole issue has me very curious.
>
>After reading over the warranty info for Panasonic and Toshiba, I've
>failed to find anything there that states your warranty will be voided
>if you buy from somebody who is not an "authorized dealer". As a matter
>of fact I can't find the words "authorized dealer" anywhere in their
>warranty. I'm honestly starting to think this "authorized dealer"
>stuff, for the most part, is pure conjecture that has been developed by
>the higher priced retailers to justify keeping their prices up.
>
>Granted, Yamaha's warranty does indeed state you must buy from an
>"authorized dealer", but is this the expection and not the norm??
>
>So I ask this....has anybody ever had their product warranty rejected
>because they purchased the product via an unauthorized dealer? I'd be
>very interested to hear of your experience. Thanks!
Jen
r8...@my-deja.com wrote in message <828qdc$b9o$1...@nnrp1.deja.com>...
>In article <021219991556200252%dena...@mindspring.com>,
> Rick DeNatale <dena...@mindspring.com> wrote:
Unauthorized dealers, or "gray" market dealers have their own warranties; it
is not a warranty from the manufacturer. I deal with this daily, and it's
true.
>
>Appreciate the input Rick, but what I'm looking for here is somebody who
>has been told "sorry, you bought this from an unauthorized
>retailer...your warranty is void...we can't help you". In my opinion,
>this person does not exist...because I believe all of this hype about
>"grey market" and "authorized dealers" is just that...hype.
>
>You can talk about what the warranty states or what you heard some
>Toshiba rep state to you in plain english, but I don't care what anybody
>"states" or what somebodies friend in the high-end AV business thinks
>could happen....I'm looking for actual evidence that somebody has had
>their warranty declared invalid because of where they bought the
>product. This is a pretty interesting issue to me, because I see the
>"not an authorized dealer" slogan thrown around on these newsgroups
>daily. I would also appreciate any accurate insight on this, but I
>really want to hear about a specific case that justifies the consistent
>mantra of authorization. Thanks!
r8...@my-deja.com
d...@soda.CSUA.Berkeley.EDU (D. Gerasimatos) wrote:
>
> I can cite experience with computer hardware. Hardware purchased on
the
> grey market (e.g. hardware sold originally as OEM to vendors) does
still
> carry a manufacturer's warranty. However, the hardware must be shipped
> at the owner's expense back to the manufacturer for repair.
Thanks for the insight Dimitri. I honestly think nobody is speaking up
because nobody has been denied warranty coverage when buying a new item
from any retailer...regardless of authorization. This is how it should
be of course.
From now on, I'm not going to worry about the "authorized" issue....just
the "price" issue.
Richard
by all states (but with some slight modifications, i.e.. Louisiana). Under
the commercial code the seller provides certain warranties that cannot be
waived in a consumer situation. Thus an unauthorized vender must extend a
warranty if the distributor rejects warranty coverage. Consult the local law
and a local attorney or consumer protection service for your specific
rights. This is an issue you may also want to get information from the
Federal Trade Commission about and inform it if there are unresolved
consumer issues.
Jen <jens...@hotmail.com> wrote in message
news:Sqj24.9342$t12.3...@newscontent-01.sprint.ca...
Mike Breslin
Some US warranties are from corporations set up for a specific country like
"Yamaha USA" etc. (I made up the Yamaha example, I don't know if they do
this or not). When you buy products that were manufactured for sale in other
countries the US company providing service may not provide service under
warranty. I have encountered this with camera equipment in the past.
Mike
Brian L. McCarty
jens...@hotmail.com wrote on 5/12/99 11:42:
> I know that at Panasonic Canada, you are only warrantied if you purchase
> from an authorized dealer. As for the rest, sorry but I'm not sure.
Canada's consumer protection laws have always been much behind the U.S.
Cold Canuck
As an authorized Panasonic warranty repair shop, I can tell you that
you will always get a warranty from someone on a Panasonic product
that you bought , but not always Panasonic...
ie. Panasonic units bought at Sears Canada are covered by the Sears
warranty, not Panasonic as Sears buys the units without manuf. wnty to
lower the cost.
Sharp does this with a lot of their retailers... your Sharp unit may
not always be covered by Sharp but the selling store should cover the
repairs.
We have refused warranty on some Sony product which was labelled as
renewed (remanufatured) by an outside company (not Sony)and sold with
a limited wnty. thru the selling store ie. Byway Canada