Help! Win98 won't install modem
Derek S
--
Derek S
Compaq Consumer Electronic Services Support
cons...@compaq.com
> 1. Should both the Modem Enumerator and the Modem show up separately in
> the Device Manager?
you should have hcfmodem and modem listed in device manager
> 2. What is modemui.dll and why is it giving me an error?
the user interface .dll file, it probably is not installed
properly.
> 3. Should COM2 show up in the Device Manager for a PCI modem?
there should not be a com2 listed in the device manager, it is a
virtual port created by software for the modem.
> 4. Will deleteing/reinstalling COM & LPT ports help? Will this cause
> further problems with devices already using those ports?
you should start the computer in safe mode and remove all modems
and com ports from the device mananger and reboot to get these installed
properly.
> 5. What's the approximate average air speed of an unlaiden swallow?
What do you mean? An African or European swallow?
Bob Starnes
>
> I'm having some strange problems with my Compaq 5461 Conexant PCI modem.
> I tried installing updated modem drivers for it from the Zoltrix site, and
> they worked OK, but the modem's speaker no longer worked and the
> connection speeds weren't improved. So I figured I'd go back to the
> drivers that Compaq had provided so that I could again hear the speaker.
>
> I reinstalled the drivers in a variety of different ways, but always have
> the same result: No modem available in the Modems Control Panel. It's
> really wierd, if I click the Diagnostics tab, select COM2(with no modem
> assigned to it) and hit More Info it communicates with the modem and gets
> normal responses to all of the AT commands. Yet the Modems window remains
> empty and when I select Add, it goes through it's routine and says
> "Windows has installed blah, blah, blah" and I select Finish, but still no
> modem.
>
> It seems like the drivers are there. I can use a terminal program and it
> works OK. In the Device Manager there are 2 items: HCF V90 Modem
> Enumerator (or something like that) and Data FAX PCI Modem (or something
> like that). Should both of those items be present?
>
> Another odd thing, if I select the modem in the Device Manager and click
> Properties, I get an error box saying something about a problem with
> getting a response from modemui.dll. Sounds serious, but shouldn't that
> dll have been updated with the drivers?
>
> Furthermore, in the Device Manager under COM & LPT, I only see COM1 and
> LPT1. Should COM2 be present even though this is a PCI modem? I tried
> adding a COM port using the Add/Remove New Hardware Control Panel, but it
> just added COM3. No help. I saw a message in the Compaq support forum
> that suggested booting in Safe Mode, removing all modems, COM ports and
> LPT ports from the Device Manager, and rebooting. I'm hesitant to mess
> things up more, but if this will work, I'll do it.
>
> I'm at wit's end on this one and would appreciate any help. To sum up,
> I need to know the following:
>
> 1. Should both the Modem Enumerator and the Modem show up separately in
> the Device Manager?
>
Yes, you should have the modem listed and the HCFMODEM: PCI Modem
Enumerator
> 2. What is modemui.dll and why is it giving me an error?
>
This is a Windows file, most likely giving the error because the modem
drivers are mis-installed
> 3. Should COM2 show up in the Device Manager for a PCI modem?
>
No, there will be no Com port listed for the modem under Ports (COM &
LPT). The HCFMODEM is the modem's virtual serial port, the IRQ use by it
is the modem's IRQ (The modem listing will not show the IRQ, only the
Input/Output Range.
> 4. Will deleteing/reinstalling COM & LPT ports help? Will this cause
> further problems with devices already using those ports?
>
More than likely, yes
> 5. What's the approximate average air speed of an unlaiden swallow?
>
English or European?
> ...hey ya gotta keep a sense of humor, right?
>
> Thanks in advance,
> Russ
Uninstall the modem in Add/Remove Programs, Reboot, Windows should
first find a 'PCI Communications Device' (the modem's virtual serial
port), when asked for the manufacturers disk or drivers, just point
Windows to the modem' drivers.
Note: Even if prompted for the Windows CD, you must continue to point
Windows to the modem drivers for the modem to be properly installed.
--
--- I'm no expert, just trying to help ---
** Please remove "NOSPAM" from my address to reply.
Shep*<:)
wrote:
>2. What is modemui.dll and why is it giving me an error?
>
>3. Should COM2 show up in the Device Manager for a PCI modem?
>
>4. Will deleteing/reinstalling COM & LPT ports help? Will this cause
>further problems with devices already using those ports?
>
>5. What's the approximate average air speed of an unlaiden swallow?
>
>...hey ya gotta keep a sense of humor, right?
>
>Thanks in advance,
>Russ
Try the drivers from here,
http://www.modulartech.com/modem.htm
They are the ones I use.
And also here,
http://www.d-sheppard.karoo.net/pcimod.htm Modems
http://www.d-sheppard.karoo.net/stmodem.htm Modems/connections
HTH*<:)
"the average life of electronic components is between zero and infinity,
or two days after the warranty runs out,whichever comes first".*<:D
Windows/Computer help@
http://www.d-sheppard.karoo.net/
Checkout the free songs@
http://artists.mp3s.com/artists/17/sheppard.html
Shep*<:)
It does make a difference as they don't weigh the same!
>Is the swallow African or European???
"the average life of electronic components is between zero and infinity,
russ snyder
Thanks for the reply Derek. I tried reinstalling (several times) in safe
mode, in normal mode, selective resotre...all have the same result as
originally described. The modem control panel doesn't see the modem,
but can communicate with it from the Diagnostics->More Info tab.
The really odd thing is that the modem drivers appear to be loaded
correctly. I can communicate with the modem and use a terminal emulator
that communicates directly with the modem (ie. doesn't use TAPI) and it
works just fine.
I think I have a registry problem. Does anyone know where/how in the
registry the modem info is stored?
If I could just get the Modems Control Panel to see the modem on COM2, I'd
be set.
Thanks,
Russ
>> 1. Should both the Modem Enumerator and the Modem show up separately in
>> the Device Manager?
> you should have hcfmodem and modem listed in device manager
>> 2. What is modemui.dll and why is it giving me an error?
> the user interface .dll file, it probably is not installed
> properly.
>> 3. Should COM2 show up in the Device Manager for a PCI modem?
> there should not be a com2 listed in the device manager, it is a
> virtual port created by software for the modem.
>> 4. Will deleteing/reinstalling COM & LPT ports help? Will this cause
>> further problems with devices already using those ports?
> you should start the computer in safe mode and remove all modems
> and com ports from the device mananger and reboot to get these installed
> properly.
>> 5. What's the approximate average air speed of an unlaiden swallow?
JR
drivers to fix it from 3 Com. The way you "get around" it is the first time
you try to connect, when it says your modem can't be found, you Cntl-alt-del
and close Rnaapp. Then hit connect and everything is fixed until you
restart. Hope this works for you.
russ snyder <rsn...@nyx.net> wrote in message
news:94760162...@iris.nyx.net...
Conor Daly
--
Conor Daly
conor.NO...@met.ie
JR wrote in message <85l8m0$kra$1...@nntp2.atl.mindspring.net>...
russ snyder
> Probably time to use the 'Holy Hand-Grenade'!
I was all set to do just that (ie. do a full Reinstall), but thought I'd
try one more thing...and by damn if it didn't fix it.
Here's what I did, hopefully it will help someone:
1. Uninstall the modem and all related drivers by performing the
Add/Remove Programs on the Modem enumerator.
2. Make sure the modem was removed from the device manager. In my case
they were, but if not you could remove them from the device manager as
well. For my PCI modem there were two items: the modem enumerator and the
PCI modem itself.
3. Restart either in safe mode or decline the option to install the modem
when the Install Wizard pops up in normal mode.
4. Open Regedit and edit the Modem entry as follows:
Go to the
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Modem key
(looks like a folder). There should be 3 items for this key which are
all string entries and should look like this:
(Default) "Modem"
Icon "0"
Installer "Modem.Cpl"
If they don't look like that, edit them so that they do.
5. Quit Regedit and reboot.
6. Windows will now try to rinstall the modem. Do it as you normally
would. All should be well now.
In my case the Icon and Installer enries were gone and replaced with a
Link to something so the Modem.Cpl (control panel) was never seeing the
changes. Pretty straightforward once you know what to look for. After
making the above changes it reinstalled just fine. It really helped
having another machine without a modem to look at the registry and see
what it was supposed to look like prior to any modem installation. This
sort of leads to another question: Is there a sample "virgin" registry
somewhere that could be used for reference for problems like this?
I hope this can help somebody. Many thanks to all who responded to my
original post/plea for help. Good to know there are so many folks out
there willing to take the time to help.
Russ
Nancy
_________
Man are you a LIFE saver...
I have been having the same problem, been communicating with the
tech in Vancouver BC for the past week with NO SOLUTIONS..today I saw
your POST and tried your solution and my GOD it worked thank you very
much for sharing your knowledge and experience...I really appreciate
that..Cy The only difference with my case to yours...I had to many
icons and text in my strings so I deleted the surplus and BINGO
everything back to normal...Gracias Amigo
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