--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
Having searched the archives,
Mark Johnson <maj...@cox.net> typed:
>Can you send/receive using the Test Account Settings in your mail setup?
My Outlook test messages are given an OK at each stage of the
process--Outlook says they were successfully sent and received. But
they don't show up in my In Basket because I can't retrieve them. If I
retrieve my messages with Outlook Express (which is how I'm
communicating with you now), there they are.
Mark Johnson
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
Having searched the archives,
Mark Johnson <maj...@cox.net> typed:
>Okay - then try turning on diagnostic logging under
>Tools->Options->Other->Advanced. Shut down and restart Outlook and send
>yourself a test message from Outlook Express.
My problem has been solved. I consulted a Microsoft tech, who gave me
a set of diagnostic steps to follow. She determined that my problem
was that my personal profile was corrupted (which my friends have been
telling me for years :)).
To create a new Outlook profile, I followed the instructions below.
The Knowledge Base article in the instructions gives specific steps to
create a profile by going to Start>Control Panel>Mail. Once I had
created the profile, her instructions on accessing my original .pst
file took me the rest of the way.
Mark Johnson
--------------------
This issue may be related to a corrupted profile. We can create a new
profile to have a try. To create a new Outlook profile, please refer
to the following Microsoft Knowledge Base (KB) article:
287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072
Please start Outlook using this new profile. Then you can go to "File"
menu->"Open"->"Outlook Data File" to open your original PST file so
you can access your old data in this new profile.
I have uninstalled & reinstalled, deleted and created new
profiles and e-mail accounts, numerous times. When I test
accounts, in the account set up, it does everything fine.
Please help.
>.
>