Solution for "Please insert the disk: Microsoft Office 2000 Premium"
msfr...@hd.org
Here's the solution to a problem I ran into but solved the HARD way.
I searched for a solution on microsoft.com and usenet, but wasn't able
to find one. I did, however, find an easier solution after the fact,
so hopefully this posting will help someone else save time and
frustration in the future.
MY STORY:
Out of necessity, I had installed MS Office 2000 Premium from setup
files which were copied to my hard drive--rather than installing from
my Office CD. Soon after, I got access to my CD back and I then
deleted the setup files off my hard drive.
A month later, my Office apps started misbehaving, so I ran Setup off
the CD and tried to use the "Repair errors in my Office installation"
option. It did its "Verifying installation tasks..." song and dance
for about 5 minutes, and then came up with a dialog box that said:
"The feature you are trying to use is on a CD-ROM or other removable
disk that is not available. Insert the 'Microsoft Office 2000
Premium' disk and click OK. OK, Cancel, Browse"
I then Browsed to the files on the CD and clicked OK, but it shot back
with a message box which said "Please insert the disk: Microsoft
Office 2000 Premium".
Well, duh, I was running Setup FROM my Office 2000 CD which was IN THE
DRIVE! I desperately, repeatedly clicked OK to try to communicate to
it that my CD was indeed there, but it steadfastly refused to
acknowledge that simple fact.
What *I* ended up doing was to recopy the Setup files to my hard
drive, uninstall that Office installation, then reinstall Office
directly from the CD. I could then correctly run the Repair routine,
but ended up burning a whole evening on the long, painful ordeal.
After doing some investigating, I discovered a quicker way to solve
that error message. There are keys in the registry which record the
LOCATION (ie, drive) from which you installed Office, and also the
VOLUME LABEL of the CD. If you use REGEDIT to change those values to
reflect the new location of your Office setup files, you SHOULD be
able to trick Office into using the newly specified setup files. This
should be useful if, for instance, Office was installed from a network
location, but you later want to change the installation using a CD (or
versi vice). Here's a list of the keys which contained relevant
information:
=========================
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{00000409-78E1-11D2-B60F-006097C998E7}
DisplayName = "Microsoft Office 2000 Premium"
InstallLocation = ""
InstallSource = "K:\"
(NOTE: I believe one of the magical data values is "InstallSource".
Make sure that specifies the *new* location of your Office2000 Setup
files--in my case, the root directory of my CD. You might be able to
put a UNC path in there, but I haven't tried it. The ..\Uninstall\..
registry branch that this is located in is the one which holds info
for the Add/Remove Programs control panel. The {00000409...} key
refers to my installation; your key name could differ.)
=========================
HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\904000001E872D116BF00006799C897E\SourceList
LastUsedSource = "m;1;K:\"
PackageName = "data1.msi"
(NOTE: The text 'K:\' in LastUsedSource refers to the drive it last
looked in. Because my Office CD was in my K: drive, it put K:\ for
that value. The "data1.msi" is a file which is located in the root
directory of my Office CD. The [90400...) value may be different in
your registry.)
=========================
HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\904000001E872D116BF00006799C897E\SourceList\Media
1 = "O9PRMCD01;1"
DiskPrompt = "Microsoft Office 2000 Premium"
MediaPackage = "\"
(NOTE: Another magical value for me was for the key name "1" which
had a value of "O9PRMCD01;01". The text 'O9PRMCD01' represents the
Volume Label of the Office CD which I was using. Look at the
Properties of your Office CD in MyComputer, and make sure that the
LABEL specified there is the same one you put into the registry. If
using a UNC or hard disk location, that value may not matter or it may
need to be blank. I'm unsure what the ";1" means.)
=========================
In summary, the magical values appear to be "InstallSource" and the
data value which indicates the Volume Label of the first Office setup
CD. Make sure those refer to the new location of your Setup files,
and hopefully you'll get past that error message.
Knowledge...fly, be free!
:-)
E4B20314159265358979323846264GDQ76