It's not worth debugging unless they can reproduce it. If they manage
to, have them post a Debug ID for the operation that causes it to the
Zotero forums.
This might be a bug in 2.1 that we've fixed in 3.0. If they can
reproduce it in 3.0, have them start a new thread in the forums with
Debug ID from that. 3.0 will be out soon if they don't want to run the
beta.