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Latest News Aug 16, 2011

40 Helpful Hints & Tips For Making Your ESL Teaching Easier ....

This article appeared in the July/August 1994 issue of Hands-on English, and was one of our all-time, timeless hits! It includes tips from many different teachers. We're including the article here because it is so useful, and hope that you will find it inspiring.

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A Guide To Customer Expectations Regarding Customer Service and Customer Experience In Various Industries and Niches

A Guide To Customer Expectations Regarding Customer Service and Customer Experience In Various Industries and Niches All too often we talk about "the customer" as if all are alike. They aren't. Here's an attempt to specify customer expectations for different kinds of businesses.

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Campus Bullying: An Epidemic
Changes on campus and on school buses can help reduce the number of bullying incidences....
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Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan
As you read through these six steps, think about prior...
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The Top 10 B2B Marketing Mistakes...And How to Avoid Them
A crowd-sourced eBook lead by Dianna Huff and Mac McIntosh. They asked their respective...
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I'm on LinkedIn--Now What???

Get the most out of this popular business networking site by understanding LinkedIn and why you should use it.

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A Guide to Adult Education Options This article discusses different adult education options like four year universities and colleges, community colleges, trade schools or vocational schools and online education ...

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Adult Literacy: Choosing Appropriate Material Some solid tips to help you choose the appropriate reading material to teach adult literacy.

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An Integrated Strategic Planning Model Help Card Help Card Help Card Product Information In leading strategic planning sessions, I noticed two problems: First, it was difficult to actually explain strategic planning in everyday language, and help people see how it can be used in real life to make a real difference in what people do every day. The second problem was that people tended to forget that just doing a plan is worthless without serious followup after the fact. So I created two quick-read helpcards on the subject to deal with these issues. This card, the first of the two part set, maps out the process and the linkages to make plans link to everyday activities. ...

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As A Customer is THIS What You Want? Not Me. As A Customer is THIS What You Want? Not Me. Some people, even those in the customer service industry, have some strange ideas about what they consider good customer service. Take a look. Does this make ...

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