Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

Outlook Express and IMAP

13 views
Skip to first unread message

portia shao

unread,
Dec 7, 2001, 3:37:38 PM12/7/01
to
hmm, you are connecting to the Message Store not the UNIX MAIL IMAP server,
right?
why not try turn on debug=1 in imappop.cnf file in the pmdf/table directory,
restart the imap server and try again,
look for the resulting imap*log* file and see what the command was.
from what you showed, it looks like you don't have an INBOX (note inbox is
case-insensitive), and you can't really not have an inbox because it is
there by default. So it would be interesting to see what the client really
sent.

/portia


----- Original Message -----
From: "Peter Payton" <Peter....@rcmp-grc.gc.ca>
To: <info...@process.com>
Sent: Tuesday, December 04, 2001 9:50 AM
Subject: Outlook Express and IMAP


Good afternoon. I noticed other references to problems with Outlook Express
and IMAP.
I too am experiencing problems specific to connecting to the message store
via Outlook Express.
Current version information.

libpmdf.so version V6.0-24; linked 11:26:04, Oct 4 2000
SunOS phys-mta-0 5.8 Generic_108528-05 sun4u sparc SUNW,Ultra-2

While not exactly the same as I have seen reported previously, I am having
the following problems.

I can connect to the MessageStore using Outlook or Netscape mailer via IMAP,
but when connecting
using Outlook Express I receive the following errors
"Could not select "Inbox" on the IMAP server. You might try refreshing your
folder list to synchronize with the IMAP server.

Upon synchronizing the account I receive the following error

Your 'Inbox' folder was not polled for its unread count. Could not get the
unread counts for 'Inbox' on 'PQ50999' Account: 'PQ50999',
Server: 'mailserver.internal', Protocol: IMAP, Server Response: 'Mailbox
does not exist', Port: 143, Secure(SSL): No, Error Number: 0x800CCCD2

The error number 0x800CCCD2 suggests problems copying mail to the sent
folder on the server, or cc'ing ones self. Neither of which I am attempting.

As mentioned, none of these problems exist using the commercial Outlook mail
client or Netscape, or Outlook Express via POP.
Any suggestions? Is there a Microsoft patch required for the client?

thanks in advance..
Peter Payton.

Peter Payton

unread,
Dec 10, 2001, 11:42:06 AM12/10/01
to
Thanks Portia. What seems to be happening according to the log files, (I have attached the lines in question
from the imap logs below) Is it the lack of the LIST command, when using an Outlook client (immediately
below) opposed to Outlook Express (second log entry).

I am using Outlook Express 5.50.4133.2400 and Outlook 2000 (9.0.0.2711) as the clients.

2:30:19.26: IMAP thread: [7] received 31 bytes
< 30303035 204C4F47 494E2022 70657465 0005 LOGIN "outl
< 72222022 72656E5F 686F656B 220D0A ook" "outlook"..
12:30:19.65: IMAP thread: [7] sent 24 bytes
> 30303035 204F4B20 55736572 206C6F67 0005 OK User log
> 67656420 696E0D0A ged in..
12:30:19.66: IMAP thread: [7] received 17 bytes
< 30303036 204C4953 54202222 2022220D 0006 LIST "" "".
< 0A .
12:30:19.66: IMAP thread: [7] sent 46 bytes
> 2A204C49 53542028 5C4E6F73 656C6563 * LIST (\Noselec
> 74292022 2F222022 220D0A30 30303620 t) "/" ""..0006
> 4F4B2043 6F6D706C 65746564 0D0A OK Completed..
12:30:19.66: IMAP thread: [7] received 21 bytes
< 30303037 2053454C 45435420 22494E42 0007 SELECT "INB
< 4F58220D 0A OX"..
12:30:19.79: IMAP thread: [7] sent 229 bytes
> 2A20464C 41475320 285C416E 73776572 * FLAGS (\Answer
> 6564205C 466C6167 67656420 5C447261 ed \Flagged \Dra
> 6674205C 44656C65 74656420 5C536565 ft \Deleted \See
> 6E290D0A 2A204F4B 205B5045 524D414E n)..* OK [PERMAN
> 454E5446 4C414753 20285C41 6E737765 ENTFLAGS (\Answe
> 72656420 5C466C61 67676564 205C4472 red \Flagged \Dr
> 61667420 5C44656C 65746564 205C5365 aft \Deleted \Se
> 656E205C 2A295D20 0D0A2A20 32332045 en \*)] ..* 23 E
> 58495354 530D0A2A 20312052 4543454E XISTS..* 1 RECEN
> 540D0A2A 204F4B20 5B554E53 45454E20 T..* OK [UNSEEN
> 375D200D 0A2A204F 4B205B55 49445641 7] ..* OK [UIDVA
> 4C494449 54592031 30303536 35383732 LIDITY 100565872
> 345D200D 0A303030 37204F4B 205B5245 4] ..0007 OK [RE
> 41442D57 52495445 5D20436F 6D706C65 AD-WRITE] Comple
> 7465640D 0A ted..

phys-mta-0:


09:56:22.20: IMAP thread: [7] sent 153 bytes
> 2A204341 50414249 4C495459 20494D41 * CAPABILITY IMA
> 50342049 4D415034 72657631 2041434C P4 IMAP4rev1 ACL
> 204C4954 4552414C 2B204E41 4D455350 LITERAL+ NAMESP
> 41434520 51554F54 41205549 44504C55 ACE QUOTA UIDPLU
> 5320582D 4E4F4E2D 48494552 41524348 S X-NON-HIERARCH
> 4943414C 2D52454E 414D4520 41555448 ICAL-RENAME AUTH
> 3D435241 4D2D4D44 35204155 54483D44 =CRAM-MD5 AUTH=D
> 49474553 542D4D44 35204155 54483D50 IGEST-MD5 AUTH=P
> 4C41494E 0D0A3030 3030204F 4B20436F LAIN..0000 OK Co
> 6D706C65 7465640D 0A mpleted..
09:56:22.21: IMAP thread: [7] received 32 bytes
< 30303031 204C4F47 494E2022 6F75746C 0001 LOGIN "outl
< 6F6F6B22 20226F75 746C6F6F 6B220D0A ook" "outlook"..
09:56:22.47: IMAP thread: [7] sent 24 bytes
> 30303031 204F4B20 55736572 206C6F67 0001 OK User log
> 67656420 696E0D0A ged in..
09:56:22.47: IMAP thread: [7] received 22 bytes
< 30303032 2053454C 45435420 22494E42 0002 SELECT "INB
< 4F582F22 0D0A OX/"..
09:56:22.47: IMAP thread: [7] sent 32 bytes
> 30303032 204E4F20 4D61696C 626F7820 0002 NO Mailbox
> 646F6573 206E6F74 20657869 73740D0A does not exist..


>>> porti...@sun.com 12/07/01 03:37PM >>>


>hmm, you are connecting to the Message Store not the UNIX MAIL IMAP server,
>right?

correct

>why not try turn on debug=1 in imappop.cnf file in the pmdf/table directory,
>restart the imap server and try again,
>look for the resulting imap*log* file and see what the command was.
>from what you showed, it looks like you don't have an INBOX (note inbox is
>case-insensitive), and you can't really not have an inbox because it is
>there by default. So it would be interesting to see what the client really
>sent.

This is what I don't get, I can see the inbox from other clients, including Outlook and
older versions of Express., or Netscape. Upon hearing that, I would have assumed it's a problem
with the Express client, but when I hear that others (including Process support) can connect,
I have to wonder.
Is there perhaps some problems locking the mailbox on a Solaris server?

As always, any information, suggestions or advice would be appreciated.

.Peter Payton!

John Meyers

unread,
Dec 10, 2001, 1:26:58 PM12/10/01
to
Peter Payton wrote:
>
> Thanks Portia. What seems to be happening according to the log files, (I have attached the lines in question
> from the imap logs below) Is it the lack of the LIST command, when using an Outlook client (immediately
> below) opposed to Outlook Express (second log entry).
>
snip...

> > 30303031 204F4B20 55736572 206C6F67 0001 OK User log
> > 67656420 696E0D0A ged in..
> 09:56:22.47: IMAP thread: [7] received 22 bytes
> < 30303032 2053454C 45435420 22494E42 0002 SELECT "INB
> < 4F582F22 0D0A OX/"..
> 09:56:22.47: IMAP thread: [7] sent 32 bytes
> > 30303032 204E4F20 4D61696C 626F7820 0002 NO Mailbox
> > 646F6573 206E6F74 20657869 73740D0A does not exist..
>

Peter, one thing I'm noticing right off is that it's performing a select
on "INBOX/" as opposed to "INBOX". In Outlook Express, I would go into
your account setup, then edit your IMAP profile, then under options check
to see what your 'Root folder' setting is set to. Although from my limited
understanding, I think this only relates to sub-folders and not the INBOX
which is a special case.

Alternatively, you might try removing your Outlook Express preferences on your
pc for that account and then recreate them and see if that makes any difference.

John

--
John Meyers
Computing Services
Wright State University
E-mail: john....@wright.edu

portia shao

unread,
Dec 14, 2001, 2:15:01 PM12/14/01
to

> Peter Payton wrote:
> >
> > Thanks Portia. What seems to be happening according to the log files, (I
have attached the lines in question
> > from the imap logs below) Is it the lack of the LIST command, when using
an Outlook client (immediately
> > below) opposed to Outlook Express (second log entry).
> >
> snip...
>
> > > 30303031 204F4B20 55736572 206C6F67 0001 OK User log
> > > 67656420 696E0D0A ged in..
> > 09:56:22.47: IMAP thread: [7] received 22 bytes
> > < 30303032 2053454C 45435420 22494E42 0002 SELECT "INB
> > < 4F582F22 0D0A OX/"..
> > 09:56:22.47: IMAP thread: [7] sent 32 bytes
> > > 30303032 204E4F20 4D61696C 626F7820 0002 NO Mailbox
> > > 646F6573 206E6F74 20657869 73740D0A does not exist..
> >
>
> Peter, one thing I'm noticing right off is that it's performing a select
> on "INBOX/" as opposed to "INBOX". In Outlook Express, I would go into
> your account setup, then edit your IMAP profile, then under options check
> to see what your 'Root folder' setting is set to. Although from my
limited
> understanding, I think this only relates to sub-folders and not the INBOX
> which is a special case.

sorry for the late response. right, the difference is not the list command,
but the select is using INBOX/ which is not the same as INBOX.

and John's suggestion is what I would try too.

/portia

Peter Payton

unread,
Dec 14, 2001, 3:27:21 PM12/14/01
to
Thanks for the response. That is what did it, delete the preferences on the local PC and recreate it.
Part of the problem it seems, is trying to save sent messages on the server. We had existing mailboxes
that had Sent folders already created. Expresses default is to save in Sent Items, if the check box is selected to save
on the server in Sent Items, and it doesn't exist, I get the error described below for the Sent or Sent Items
folders. I'm still not sure why we got an Inbox/ in the configuration but deleting and re-creating fixes the problem.

Thanks again for the input and suggestions

.Peter Payton!

>>> Porti...@innosoft.com 12/14/01 02:15PM >>>

0 new messages