RE: Unable to View VersionOne Training Videos on Community Site {35020}

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Chess, Khristina (Khris)

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Mar 23, 2010, 8:06:06 AM3/23/10

to eric.kr...@versionone.com, versiono...@googlegroups.com

Hi Eric,

Have these gone out yet? I’d like to know if I need to go looking for them in our internal mail. J

: ) Khris

From: Sup...@versionone.com [mailto:Sup...@versionone.com]
Sent: Tuesday, March 16, 2010 1:52 PM
To: Chess, Khristina (Khris)
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Khris,

I'll forward this request to Eric Krisfelt for his help on this. He'll be back in touch in order to get this to you.

Strange that you could not get it to work, huh? Either way, we'll get you what you need.

Here to help,

John Boghos|Customer Support Lead

From: "Chess, Khristina (Khris)" <khris...@intergraph.com>
Sent: Mon, 15 Mar 2010 10:46:43 -0500
To: <Sup...@versionone.com>
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

This item continues to be an issue for us. Please send physical media so that I can install on a local share.

Shipping Address:

Khris Chess

Senior Technical Manager, Development Support Services

Process, Power & Marine

Intergraph Corporation

300 Intergraph Way

Madison, AL 35758 USA

From: Srikakolapu, Sudha
Sent: Friday, March 12, 2010 4:21 PM
To: Chess, Khristina (Khris)
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

It didn't work. Says stream not found.. Is there any other way to get to them ? Thanks

From: Chess, Khristina (Khris)
Sent: Thursday, March 04, 2010 9:00 AM
To: Srikakolapu, Sudha
Cc: Foster, Steven D
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

I have the same problem. However, most people in building 30 do not. Would you file an internal support log with our IT folks and see if they can figure it out. I’m 99% sure it’s an IE settings issue. Steven Foster has no problems, if you want to compare settings.

From: Srikakolapu, Sudha
Sent: Thursday, March 04, 2010 8:58 AM
To: Chess, Khristina (Khris)
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

That looks like India's proxy..will not work for us. Any one in the bldg 30 seeing same issue ?

From: Chess, Khristina (Khris)
Sent: Thursday, March 04, 2010 8:52 AM
To: Srikakolapu, Sudha
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Sudha,

Does this fix the problem for you, too?

: ) Khris

From: Kamatamu , Subrahmanyeshwari
Sent: Wednesday, March 03, 2010 5:42 AM
To: Chess, Khristina (Khris)
Cc: Remenda, Brant; Nerella, Prakash
Subject: FW: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Khris,

We were able to play the videos after we modified some of the internet options based on our IT team’s suggestions.

Thanks for your help!

Surani

From: Sunkara, Srinivasa Rao
Sent: Wednesday, March 03, 2010 3:53 PM
To: Kamatamu , Subrahmanyeshwari
Cc: Nerella, Prakash; Ulapu, Ravishanker; D-IN-IT Operations
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

Dear Surani,

As discussed this training videos requires Adobe flash player 9 or later. If Adobe flash player is not available in the system it will prompt for installation.

We observed that multiple proxy settings are there in your system and IN-SP3D13 system. After changing the proxy settings we are able to play the training videos (of Version ONE). The proxy setting should be http://in-mon05.ingrnet.com/india-proxy.pac. Please find the screen shot for your reference. Please make sure that the same proxy settings are there in other systems.

Please check and let us know if any issues.

Error! Filename not specified.

Thanks,

Srinivasa Rao Sunkara

Sr. Systems Engineer,

From: Kamatamu , Subrahmanyeshwari
Sent: Wednesday, March 03, 2010 12:06 PM
To: Ulapu, Ravishanker
Cc: Nerella, Prakash
Subject: FW: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Ravi,

We are not able to play some training videos (of Version ONE) from our systems. The support team of VersionONE suggested that it could be a problem with the blocking of some ports.

Could you please check and let us know? The link to the videos is: http://pm.versionone.com/EnterpriseTour.html.

Thanks,

Surani

From: Chess, Khristina (Khris)
Sent: Wednesday, March 03, 2010 1:44 AM
To: Kamatamu , Subrahmanyeshwari
Cc: Remenda, Brant; Nerella, Prakash; D-US-PPM Scrum Team Callisto
Subject: FW: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Surani,

Can you check with Intergraph India’s network IT and see if there’s anything blocking the ports?

: ) Khris

From:Sup...@versionone.com [mailto:Sup...@versionone.com]
Sent: Tuesday, March 02, 2010 1:52 PM
To: Chess, Khristina (Khris)
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Khris,

I really do not know because their network admins would have the knowledge about what ports are being blocked.

Their best bet is to show the video to their IT admins and then let them do their thing.

- John

From: "Chess, Khristina (Khris)" <khris...@intergraph.com>
Sent: Tue, 2 Mar 2010 13:44:35 -0600
To: <Sup...@versionone.com>
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

Hi John,

I’m suspicious of Intergraph India’s network. What should I ask or tell them to look for?

: ) Khris

From: Sup...@versionone.com [mailto:Sup...@versionone.com]
Sent: Tuesday, March 02, 2010 1:26 PM
To: Chess, Khristina (Khris)
Subject: RE: Unable to View VersionOne Training Videos on Community Site {35020}

Hi Khris,

Thanks for letting us know. If you need to watch the Product Tour video, here is a link from our main corporate website - http://pm.versionone.com/EnterpriseTour.html. A lot of the times, IT networks will block video ports and no matter what happens you'd be unable to view them.

If this continues to be a problem, your V1 acct mgr may be able to burn those to DVD for you. Please let me know.

Here to help,

John

From: "Chess, Khristina (Khris)" <khris...@intergraph.com>
Sent: Tue, 2 Mar 2010 09:41:28 -0600
To: <Sup...@versionone.com>
Subject: Unable to View VersionOne Training Videos on Community Site

Hi,

Teams in India are not able to view the VersionOne videos. See error message below (Stream Not found). I tried to view a video from Huntsville (Product Tour: http://demos.versionone.com/video/Product_Tour/Product_Tour.html), and the video never came up. It just showed an infinite circle.

: ) Khris

From: Remenda, Brant
Sent: Tuesday, March 02, 2010 8:08 AM
To: Chess, Khristina (Khris)
Subject: FW: Try the V1 videos here

Khris,

One more clue for my team in India that cannot play the V1 videos. I had them try to play them from

http://community.versionone.com/default.aspx

See below

Brant

From: Pandala, Ramya
Sent: Tuesday, March 02, 2010 8:06 AM
To: Remenda, Brant; D-US-PPM Scrum Team TANISHQ; D-US-PPM Scrum Team i-Wings
Subject: RE: Try the V1 videos here

Unable to play again. Gives the message “Stream Not Found”

Error! Filename not specified.

From: Remenda, Brant
Sent: Tuesday, March 02, 2010 7:28 PM
To: D-US-PPM Scrum Team TANISHQ; D-US-PPM Scrum Team i-Wings
Subject: Try the V1 videos here

Can you guys play the videos from here? http://community.versionone.com/default.aspx

Brant

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