On Oct 25, 12:36 pm, MB <M...@nospam.nospam> wrote:
> On 25/10/2011 10:18,
davidrobin...@postmaster.co.uk wrote:
> > On Oct 21, 5:21 pm, Another John<
m...@invalid.com> wrote:
> >> On 21/10/2011 16:47,
davidrobin...@postmaster.co.uk wrote:
>
> >>> I don't normally use the subtitles, but
> >>> the sound mix on The Body Farm was so bad (speech often indistinct)
> >>> that I switched them on.
>
> >> Same here.
>
> >> >Occasionally a screen of subtitles would be missing - so if a sentence
> >> >was split over two screens, half the sentence was missing - the
> >> >previous half just stayed on screen.
>
> >> That's how it was on my Technika Freeview PVR, so it's not your Humax.
>
> > Does anyone know how to report a technical fault to the BBC?
[snip]
> You have to fill in a long form - make you say that your neighbours have
> the same fault.
>
> They don't copy the text of the message back to you so often you get a
> reply a month or so later (literally) which tells you there has been no
> fault but you can't remember what you reported!
I put as much information as I could into the form (there's a limit of
a few hundred characters). They asked for more details. I then put as
much information as I should into the form again, because that's the
only way to reply!
I've received this reply...
Dear Dr Robinson
Reference [removed]
Thank you for your further contact in relation to problems with
subtitling.
We forwarded your correspondence to our engineers who responded with
the following information:
"This problem is usually attributable to three areas:
1. This could be as a result of live subtitling where complete
accuracy is very difficult to achieve. For subtitles on live
programmes (or on programmes completed very close to transmission - or
for programmes recorded well in advance that we haven't be able to
subtitle fully beforehand for technical reasons, etc) we employ a
technique known as broadcast stenography or stenocaptioning, a type of
machine-written shorthand based on phonetics which is also used to
record proceedings at high speed in Court and for Parliamentary
committees.
We also use a speech recognition system whereby a subtitler listens to
the live output and "respeaks" it via a microphone into specially
designed software which recognises the speech and translates it into
subtitles on the screen. Stenographers possess rare skills and are
difficult to recruit and usually require a minimum of three years’
training. As broadcast professionals, they aim for and generally
achieve the highest standards - we do not allow them to broadcast
until they can achieve accuracy levels of at least 97%.
Live subtitles will usually be identified by their “scrolling” nature
where words or sentences appear individually as they are being typed
and scroll up the screen (rather than appearing as complete “blocks”
of pre-prepared text).
The majority of pre-recorded programmes will be broadcast with pre-
recorded subtitles which are 100% accurate and carefully timed on-
screen. That said, some pre-recorded programmes have to be subtitled
live because the completed programme is delivered too close to
transmission to allow the many hours required to create pre-prepared
subtitles. However, any such programme when repeated in the future
would then be broadcast with proper subtitles.
2. It could also be an issue with the satellite receiver so try a
manual reset following the advice on our website:
http://www.bbc.co.uk/reception/digitaltv/resetting.shtml#reboot
3. It could also be a receiving equipment issue whereby the set-top-
box or receiver is having problems decoding and displaying subtitles.
Check with the manufacturers support section of their website, or
contact them to advise as this may be a problem that they are unaware
of, and is usually addressed by a software upgrade."
We're grateful to you for taking the time to raise your concerns with
us and we'd like to assure you that we value your feedback highly. The
comments we receive from our audience help to inform decisions and go
towards improving our services.
Thanks once again for taking the time to contact us.
Kind Regards
Peter Thompson
BBC Audience Services
www.bbc.co.uk/reception
NB This is sent from an outgoing account only which is not monitored.
You cannot reply to this email address but if necessary please contact
us via our webform quoting any case number we provided.
Given it wasn't live, and others have reported it on other boxes, I
can't see it's 1, 2 or 3. However, as I know I've got a rock solid
signal (and others may not have - or at least the BBC may claim this),
I'm going to borrow a different Freesat STB and watch some live BBC
One.
The Humax HDR has received another software update in the mean time,
so I'll see if it's improved this. Others are reporting a few crashes
with the new software, though I've not seen any problems yet.
Cheers,
David.