Greg:
And I have no desire to start a fight with you or anybody. I'm really
sorry you had problems with the product, but I must come to the defense
of the Stealth protectors, and clarify some misconceptions.
All Stealth protectors are vinyl - not Mylar. I do not call them Mylar,
which is a brand name for a different product. Mylar is stiffer (that's
why it lifts) and it clouds over time. Stealth's vinyl is much more
flexible and lays flat. It also polishes with Novus 2, so it doesn't
cloud up. IF YOU SEE LIFTING UNDER A STEALTH PROTECTOR, IT IS MOST
LIKELY THE ARTWORK UNDERNEATH THAT IS LIFTING.
The Stealth protectors use a removable adhesive that is rated
for years in outdoor conditions. On a playfield, I have yet
to see one fall off, after more years than that. I do not guarantee
that a Stealth protector will not damage your playfield, I cannot
control where or how they are applied, or how the adhesive may change
over years based on particular conditions. But I have tested them
and have never had ANY LIFTING OF ANY KIND. Here's a video I took
showing how easily they were removed from a Banzai Run playfield, where
they sat for a couple of years:
http://www.youtube.com/watch?v=HLshw3ydwTQ&feature=plcp&context=C3faf3e7UDOEgsToPDskLPUczi3CyqJRmSjcOti-kT
And I have conducted similar tests on other playfields such
as a Black Knight and Twilight Zone.
This is from the FAQ that has been on the Stealth protector
web page for years:
"Should removal seem difficult, an adhesive remover such as Goo Gone
will make easy work of it, without the worries of cabinet or playfield
damage that a permanent Mylar adhesive may cause."
I have never guaranteed that things can't be damaged under
unusual circumstances, nobody can. Literally thousands of these
protectors have been used since 2003, and there will inevitably be
occasional problems. I've had a few complaints that they don't
stick well enough, and about the same number saying that they
stick too well. To me, that means it's about right.
But whenever you stick something on top of something else,
there can be damage if the underlying material is not sound.
Was the artwork lifted by previous Mylar removal? Aggressive
machine polishing? Some weird chemical used to clean the
playfield in the past? I have no way of telling, but I do
guarantee that if Mylar had been used, the damage would
be much worse. If extreme pressure is needed to remove
a Stealth protector, use a chemical aid like Goo Gone to
help (as mentioned in the FAQ). If you use normal pressure,
but artwork is lifting, that means the artwork is no longer
adhering to the playfield, and anything applied on top would
cause it to lift when removed. I've applied Stealth protectors
on top of inserts with partially lifting artwork, but I know that
if I ever remove the protector, the lifted artwork will be coming
off with it. That's not a fault with the protector.
Greg, I am sorry that your playfield is damaged, but it is
very unlikely that the damage was "caused" by the Stealth
protector. My tests and 1000's of other applications have
shown that they will not damage a playfield in sound condition.
I will amp up the warnings on the FAQ so that the risk of damage
in unusual circumstances is remotely possible.
-Mark
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