Urgent: This gadget has not yet cleared the review process

[René Tapia]

Hello, my app has not been available since this morning.

My app's info page:
   http://www.orkut.com/AppInfo.aspx?appId=1078012827336

returns:
   "This gadget has not yet cleared the review process"

I believe this is related to the app reviewer bug. This happened a few days ago, and it is happening again now.

My app was approved about 2 years ago, and has been in production since then.

My users can not access my app and are asking me what is going on.

I would really appreciate it, if you could take a look, as soon as it is possible for you.

Thanks in advance and best regards,
Rene Tapia

[Tiago Silveira]

Thanks for notifying us, René!

We're experimenting with automated bad content detection and your app
is definitely a false positive. The description of your app says
"18+", that might have fooled our automatic reviewer. Your app was
manually cleared and should be visible again in the next few hours.

If anyone else notices that their long-lived apps are suddenly
rejected, please contact us immediately.

Thanks,
Tiago

[René Tapia]

Super!! Thanks a lot Tiago for the quick reply, and thanks a lot also for providing a great platform.

Cheers,
René

2010/7/24 Tiago Silveira <t...@google.com>

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[Prashant Patil]

Hi guide,
Few of my application experiencing the same issue! i have replied you
all apps.

Regards
P!

[Tiago Silveira]

Hi everyone,

If you have lost some apps, please do just like Prashant did: reply
here in the forum and send us your app ids. It's OK to send me a
private message as long as you also post a reply here, otherwise I'll
never know there's a message for me (because I filter them out). If
you reply publicly, though, anyone can pick that up, if you pm me you
need to wait until I check this forum. :-)

Prashant, if you updated the description of your apps, resubmitting
them should be enough to get them approved again. It was an error on
our side that got your apps unlisted. Let us know if that works for
you.

Thanks,
Tiago

On Jul 25, 4:08 am, Prashant Patil <prashantpandurangpa...@gmail.com>
wrote:

[René Tapia]

Hi Tiago,

It seems like my app is still blocked for most of my users. I can access my app just fine with my Orkut account, but many users are complaining that they still can not access my app through Orkut.

I contacted one of my users, and she says she has not removed my app, but she still can not access my app in Orkut. Interestingly enough, if I visit her profile it looks like she does not have my app installed at all.

Here is the link to her profile:
http://www.orkut.com/Main#Profile?uid=17322251415439920421

Here is a link to another user with the same problem:
http://www.orkut.com/Main#Profile?uid=269369253208698516

I also noticed a spike in registrations to my app from Facebook, which makes me think that many users that still have no access to my app through Orkut, are registering through Facebook. However, I would much rather have them stay in Orkut, since Orkut is a much better and friendlier platform for developers in my opinion.

Finally, I noticed a big drop in my traffic from Orkut. My traffic in the last three days has been about 25% of what it used to be last Thursday, July 22 (see attached pic).

I hope you can take a look at this issue at your earliest convinience.

Please let me know if there is anything that I can do to help you to solve this issue.

Thanks in advance,
René

2010/7/24 Tiago Silveira <t...@google.com>

Thanks for notifying us, René!

[MyCantos]

Hello,

My application (SMS-Me http://www.orkut.co.in/Main#AppInfo?appId=543850612906)
is not working for the past 6 days.It still shows up in the
application directory.Is it blocked for some reason?

Expecting a quick response,
Thanks in advance

On Jul 24, 11:58 pm, Tiago Silveira <t...@google.com> wrote:

[Robson Dantas]

Please, read this thread:

http://groups.google.com/group/opensocial-orkut/msg/f9d04368ad60b913

Google is modifying the approval process and also checking the apps. Some apps got blacklisted, in this case, Tiago, the guy who sent this thread above, can help you.

-Robson Dantas

2010/7/29 MyCantos <baij...@gmail.com>

[MyCantos]

Hello,

My application (SMS-Me http://www.orkut.co.in/Main#AppInfo?appId=543850612906)
is not working for the past 6 days.

Is it blocked for some reason?

I have not received any prior information regarding this block.
Please let me know the problem so that I can rectify it.

Expecting a quick response,
Thanks in advance

[Prashant (Google)]

Baiju,

I took a look at your app and there could be a bug that's preventing
it from getting added to someone's profile. I'll let you know the
details after a discussion.

René,

I think I see the reason. Please hold on for a while longer, I'll
update you right here.

Thanks,
Prashant

On Jul 29, 4:50 pm, MyCantos <baiju0...@gmail.com> wrote:
> Hello,
>
> My application (SMS-Mehttp://www.orkut.co.in/Main#AppInfo?appId=543850612906)

[René Tapia]

Here is a link to another user that can not access my app (http://www.orkut.com/AppInfo.aspx?appId=1078012827336) after the automated bad content detection, in case it helps:

http://www.orkut.com/Main#Profile?uid=1664234116560386958

Cheers,
René

2010/7/29 Prashant (Google) <p...@google.com>

[MyCantos]

Hi Prashant,

Thanks for the reply.But I don't see any bug in the app and I'm able
to add the app with the same xml file in sandbox.
It would be really helpful if you can furnish the details.

Hoping to hear from you soon,
Baiju.

[Prashant (Google)]

Hi,

René,

It's the safety filter. An app may possibly not be visible to all
users depending on their safety filters (http://www.google.com/support/
orkut/bin/answer.py?hl=en&answer=106586), and the applicable safety
restrictions are governed by the content policy (http://www.google.com/
support/orkut/bin/answer.py?answer=16198).

Baiju,

I'll refer you again to the content policy link above. This app has
been marked spam and blacklisted.

Prashant

[MyCantos]

Hi Prashant,
I am really sorry to hear that. How do I go about appealing this
and have our application manually re-evaluated ? Our application is
pretty simple, no photos or anything, we simply help people send SMS -
and there shouldn't be any content that violates the policy.we have
cleaned everything that could have caused the automated script to
identify our app as spam. This app has been consistantly top 5-10
apps on Orkut since it's inception with more than 2.5 million user
now. We would really appreciate your help getting this back.

Thanks
Baiju.

[MyCantos]

Hi Tiago,
I am really sorry to hear that my application (SMS-Me
http://www.orkut.co.in/Main#AppInfo?appId=543850612906) has been
blocked. Now, how do I go about appealing this and have our

application manually re-evaluated ? Our application is pretty simple,
no photos or anything, we simply help people send SMS - and there
shouldn't be any content that violates the policy.we have cleaned
everything that could have caused the automated script to identify our
app as spam. This app has been consistantly top 5-10 apps on Orkut
since it's inception with more than 2.5 million user now. We would
really appreciate your help getting this back.

Thanks
Baiju.

[René Tapia]

Hi Prashant,

Thank you very much for your reply, I gather from your reply that my app was flagged as "Inappropriate Content".

I would like to ask what prompted the decision to flag my app as "Inappropriate Content", after 2 years of being in production?

I would be very grateful if you could let me know the reason why my app was flagged so we can work out a solution.

I would also like to comment, first of all, that your efforts to eliminate bad content are extremely laudable and praiseworthy (and I can definitely relate to your efforts from working on my own app).

However, I think that no matter how refined the automated filter is, there will always be cases where content that the user really wants to see, is flagged as "Inappropriate Content", and if you completely hide it from the user, this will surely lead to user frustration.

I think a much better approach is to *warn* the user about "Inappropriate Content", but let him make the final decision. I think YouTube handled this very well, because you can search, and the results will contain videos that some users would consider inappropriate, but if you click on one of this videos, before showing the video, you are warned that this video may be considered inappropriate by some users, and you are given the choice of whether you want to see it or not.

Anyway, here are some comments from my users, where you can see for yourself the confusion and frustration of users when the content is hidden (you can also see them here http://www.orkut.com/Main#Scrapbook?uid=7899678479676107042):

ღ♥ღ ☆ Dóroty:
Olá, td bem?
A pergunta é a mesma KD MEU MAXI AMIGOS??????? Poxa, adoro esse aplicativo, pq naum consigo acessá-lo??? Aguardo resposta! Beijão     :D

dofaoo:
kd maxi sumilll ??? quando volta falowwww ...

Janaina:
meu max sumiu que faço

♥♥ simone:
oi quando que volta o max ele só tem no hi5,queria no orkut tambem!beijos

laila ♥:
quando vai voltar o maxi?? boa semana

laila ♥:
bom dia o maxiamigos não voltou no orkut

Edson:
HOLA,
como que ta o maxiamigos,, porque nao consigo fazer ele funcionar
nao sei o porque, ele nao esta mais acessando

Cerca:
Certo Nux, eu fui procurar o maxi amigos e não estava disponível. Adoro seu programa. Por favor, avise-nos quando ele voltar.
Forte abraço,
OK Nux, when i looked for maxi amigos this was not visible in tool list. I Love maxi amigos. Please, say us about the return.
Thakyou,
lucky and happy for you

Josy:
VOU FICAR DOENTE SEM O MAX AMIGOS NUX

Josy:
OI NUX CADE VC ??? RESPONDE O MAX AMIGOS VAI VOLTAR???????

jailson:
NUX..PQ RETIROU APLICATIVO?
VAI REPOR?

Josy:
ha por favor nao acaba o Max Amigos!!!!

Josy:
NUX O Q ACONTECEU COM O MAX AMIGOS, ACABOU?????


Thanks a lot for your time and consideration.

Best regards,

________________________
Rene Tapia | Nux Labs
http://nuxlabs.com

2010/8/2 Prashant (Google) <p...@google.com>

[brandited]

I agree with René. This is already how inappropriate profile are
handled in orkut itself: the user receives a warning, but he can
choose to see the content anyway.

On Aug 2, 3:13 pm, René Tapia <renux...@gmail.com> wrote:
> Hi Prashant,
>
> Thank you very much for your reply, I gather from your reply that my app was
> flagged as "Inappropriate Content".
>
> I would like to ask what prompted the decision to flag my app as
> "Inappropriate Content", after 2 years of being in production?
>
> I would be very grateful if you could let me know the reason why my app was
> flagged so we can work out a solution.
>
> I would also like to comment, first of all, that your efforts to eliminate
> bad content are extremely laudable and praiseworthy (and I can definitely
> relate to your efforts from working on my own app).
>
> However, I think that no matter how refined the automated filter is, there
> will always be cases where content that the user really wants to see, is
> flagged as "Inappropriate Content", and if you completely hide it from the
> user, this will surely lead to user frustration.
>
> I think a much better approach is to *warn* the user about "Inappropriate
> Content", but let him make the final decision. I think YouTube handled this
> very well, because you can search, and the results will contain videos that
> some users would consider inappropriate, but if you click on one of this
> videos, before showing the video, you are warned that this video may be
> considered inappropriate by some users, and you are given the choice of
> whether you want to see it or not.
>
> Anyway, here are some comments from my users, where you can see for yourself
> the confusion and frustration of users when the content is hidden (you can

> also see them herehttp://www.orkut.com/Main#Scrapbook?uid=7899678479676107042):

> Rene Tapia | Nux Labshttp://nuxlabs.com

>
> 2010/8/2 Prashant (Google) <p...@google.com>
>
>
>
> > Hi,
>
> > René,
>
> > It's the safety filter. An app may possibly not be visible to all
> > users depending on their safety filters (http://www.google.com/support/

> > orkut/bin/answer.py?hl=en&answer=106586<http://www.google.com/support/%0Aorkut/bin/answer.py?hl=en&answer=106586>),

> > and the applicable safety
> > restrictions are governed by the content policy (http://www.google.com/

> > support/orkut/bin/answer.py?answer=16198<http://www.google.com/%0Asupport/orkut/bin/answer.py?answer=16198>
> > ).

> > opensocial-ork...@googlegroups.com<opensocial-orkut%2Bunsubscrib e...@googlegroups.com>
> > .

[Bruno M. V. Souza]

Hi Tiago,

Today I received an email warning about "Violation Discovered" but I
believe it is a false positive. The email have no information about
the "violation".
Could you please verify?

App: http://www.orkut.com.br/AppInfo?appId=779682136518
Install error: Unable to add this application

Email:
"Hi,

Your app, NAME_OF_MY_APP_HERE, is currently violating orkut's
developer guidelines:
http://code.google.com/apis/orkut/docs/orkutdevguidelines.html

Violation found:

Please let us know when you have addressed this issue..."

Regargs,
Bruno Souza

[Bruno M. V. Souza]

Hi Prashant,

Some of my soccer apps were also flagged as "Inappropriate Content"
and I can´t find a reason for this in the content policy
http://www.google.com/support/orkut/bin/answer.py?answer=16198.
I also would be very grateful if you could let me know the reason why
my apps were flagged so I can work out a solution.

App ids:
734002337277
464831346785
298851144497
135802993721
631915784471
1058690388551
728707829721
379284710748
997344397673
96353993647
957485326438
860070157618
332096964477
582592941063
440466171850
517882529281
477093325084
933627139569

Best regards,
Bruno Souza

On 2 ago, 15:13, René Tapia <renux...@gmail.com> wrote:
> Hi Prashant,
>
> Thank you very much for your reply, I gather from your reply that my app was
> flagged as "Inappropriate Content".
>
> I would like to ask what prompted the decision to flag my app as
> "Inappropriate Content", after 2 years of being in production?
>
> I would be very grateful if you could let me know the reason why my app was
> flagged so we can work out a solution.
>
> I would also like to comment, first of all, that your efforts to eliminate
> bad content are extremely laudable and praiseworthy (and I can definitely
> relate to your efforts from working on my own app).
>
> However, I think that no matter how refined the automated filter is, there
> will always be cases where content that the user really wants to see, is
> flagged as "Inappropriate Content", and if you completely hide it from the
> user, this will surely lead to user frustration.
>
> I think a much better approach is to *warn* the user about "Inappropriate
> Content", but let him make the final decision. I think YouTube handled this
> very well, because you can search, and the results will contain videos that
> some users would consider inappropriate, but if you click on one of this
> videos, before showing the video, you are warned that this video may be
> considered inappropriate by some users, and you are given the choice of
> whether you want to see it or not.
>
> Anyway, here are some comments from my users, where you can see for yourself
> the confusion and frustration of users when the content is hidden (you can

> also see them herehttp://www.orkut.com/Main#Scrapbook?uid=7899678479676107042):

> Rene Tapia | Nux Labshttp://nuxlabs.com

>
> 2010/8/2 Prashant (Google) <p...@google.com>
>
> > Hi,
>
> > René,
>
> > It's the safety filter. An app may possibly not be visible to all
> > users depending on their safety filters (http://www.google.com/support/

> > orkut/bin/answer.py?hl=en&answer=106586<http://www.google.com/support/%0Aorkut/bin/answer.py?hl=en&answer=106586>),

> > and the applicable safety
> > restrictions are governed by the content policy (http://www.google.com/

> > support/orkut/bin/answer.py?answer=16198<http://www.google.com/%0Asupport/orkut/bin/answer.py?answer=16198>
> > ).

> > opensocial-ork...@googlegroups.com<opensocial-orkut%2Bunsu...@googlegroups.com>
> > .

[Bruno M. V. Souza]

Prashant,

About the same thread (Inappropriate Content)... Where users can set
up the safety filter in new Orkut? I only see the option in old orkut
(settings -> general -> safety filter). Is that right?

Best regards
--
Bruno Souza

On 3 ago, 14:06, "Bruno M. V. Souza" <241...@gmail.com> wrote:
> Hi Prashant,
>
> Some of my soccer apps were also flagged as "Inappropriate Content"

> and I can´t find a reason for this in the content policyhttp://www.google.com/support/orkut/bin/answer.py?answer=16198.

[Prashant (Google)]

Hello everyone,

Yes, sorry for all this trouble. As you may guess, we're in the
process of refining our app policies and it's possible that some of
these false positives are its unfortunate result. If you give us some
time, we'll go individually through these apps and have them reviewed
by our abuse teams and get back to you.

@Bruno, yes, that's the safety filter I was talking about.

Thanks much for your patience guys!
Prashant

> > > > opensocial-ork...@googlegroups.com<opensocial-orkut%2Bunsubscrib e...@googlegroups.com>

[Bruno M. V. Souza]

Prashant,

Automatic app approval is down?
I have 17 apps pending for approval since 2010-08-04. I think it can
be related to the process of refining app policies.

Regards
-- Bruno Souza

> ...
>
> mais »

[MyCantos]

Hi Prashant,

We would like to know whether you got a chance to review the SMS-
Me app ? It has been down for more than 3 weeks now and we would
really appreciate it if the application can be reviewed and restored
at the earliest, as the number of users requesting us for the same, is
growing in number day by day.
In case if it is going to take time, we would like to know at least
the exact reasons behind a denial without any notification?Because we
are still unaware of the reasons and actions to be taken.

Thanks again,
Baiju

> ...
>
> read more »

[René Tapia]

Hi Prashant,

Same here. I have been thinking about the "Inappropriate Content" issue, and the only thing I can think of that could violate the policies in my app, is the video-chat.

Even though we clearly state that nudity is not allowed, unfortunately a few users abuse the video feature. The problem with live video, is that it is not possible for us to monitor live video 24 hrs. a day. However, I would like to invite you to enter my app (http://www.orkut.com/AppInfo.aspx?appId=1078012827336) and see that the vast majority of users do not abuse the video-feature and just want to have a nice chat.

Anyway, I want to let you know that it is not our intention to violate the policies, and that if video-chat is the reason why my app was flagged as "Inappropriate Content", I would remove the video-chat feature from my app immediately.

I know you must be super busy, but I would really appreciate it if you, or your abuse teams, could get back to me so I can address any policy issues, and remove the "Inappropriate Content" flag from my app, or if you could at least give us an estimate of when do you think you could get back to us so we can make plans accordingly.

Here are some more comments from Orkut users, who can not find my app:
http://www.google.com/support/orkut/bin/search.py?hl=pt-BR&forum=1&query=maxi+more:forum

Thanks in advance and best regards,

________________________
Rene Tapia | Nux Labs
http://nuxlabs.com

2010/8/10 MyCantos <baij...@gmail.com>

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[Prashant (Google)]

René, Baiju, Bruno,

Sorry for the long delay. Like I said last time, we're still working
on framing and refining our policies.

In the meanwhile, I just took a last look at all your apps and re-
enabled them. And we agree, it's not fair at all to disable your apps
without publishing clear guidelines or sufficiently warning you in
advance, that was our mistake. MaxiAmigos, SMS-Me and the number of
apps Bruno had mentioned should all be now available to everyone. I'm
really sorry for the loss this must have meant to you all.

@René: Really appreciate your detailed analysis and explanation on
both the occasions, thank you! Let's all co-operate to keep orkut as
friendly and clean as we can. I'll update this forum once we have
finalised how our policies should ideally look like.

~Prashant

On Aug 10, 10:10 pm, René Tapia <renux...@gmail.com> wrote:
> Hi Prashant,
>
> Same here. I have been thinking about the "Inappropriate Content" issue, and
> the only thing I can think of that could violate the policies in my app, is
> the video-chat.
>
> Even though we clearly state that nudity is not allowed, unfortunately a few
> users abuse the video feature. The problem with live video, is that it is
> not possible for us to monitor live video 24 hrs. a day. However, I would
> like to invite you to enter my app (http://www.orkut.com/AppInfo.aspx?appId=1078012827336) and see that the vast
> majority of users do not abuse the video-feature and just want to have a
> nice chat.
>
> Anyway, I want to let you know that it is not our intention to violate the
> policies, and that if video-chat is the reason why my app was flagged as
> "Inappropriate Content", I would remove the video-chat feature from my app
> immediately.
>
> I know you must be super busy, but I would really appreciate it if you, or
> your abuse teams, could get back to me so I can address any policy issues,
> and remove the "Inappropriate Content" flag from my app, or if you could at
> least give us an estimate of when do you think you could get back to us so
> we can make plans accordingly.
>

> Here are some more comments from Orkut users, who can not find my app:http://www.google.com/support/orkut/bin/search.py?hl=pt-BR&forum=1&qu...

>
> Thanks in advance and best regards,
>
> ________________________
> Rene Tapia | Nux Labshttp://nuxlabs.com
>

> 2010/8/10 MyCantos <baiju0...@gmail.com>

> ...
>
> read more »

[René Tapia]

Hi Prashant,

Thank you for your prompt reply, and thank you for re-enabling the apps! Totally agree, let's all co-operate to keep orkut a great platform. I will keep an eye on the forum for updates on the policies.

Cheers,
René

2010/8/10 Prashant (Google) <p...@google.com>

> ...
>
> read more »

[René Tapia]

Hi Prashant,

It seems like my app is still disabled.

It is hidden if safety filter is set "do not show inappropriate content".

Thanks,
René

2010/8/10 René Tapia <renu...@gmail.com>

[MyCantos]

Hi Prashant,

Thank you very much.We really appreciate your help.As you said
please give a notification in advance to the developers before
disabling the apps, which would eliminate all this trouble.

Thanks again,
Baiju.

> ...
>
> read more »

[Bruno M. V. Souza]

Hi Prashant,

Thank you for re-enabling the apps!
It still hidden for me too if safety filter is set "do not show
inappropriate content". We should expect some delay in this proccess?

Thanks in advance,
-- Bruno Souza

On 11 ago, 00:37, René Tapia <renux...@gmail.com> wrote:
> Hi Prashant,
>

> It seems like my app is still disabled.
>
> It is hidden if safety filter is set "do not show inappropriate content".
>
> Thanks,
> René
>

> 2010/8/10 René Tapia <renux...@gmail.com>

> ...
>
> mais »

[Prashant (Google)]

René,

That's surprisingly _not_ my experience – I see your app all right
despite that setting. But I still messed a bit again with your app's
back-end settings, can you please re-check?

~Prashant

On Aug 11, 8:37 am, René Tapia <renux...@gmail.com> wrote:
> Hi Prashant,
>

> It seems like my app is still disabled.
>
> It is hidden if safety filter is set "do not show inappropriate content".
>
> Thanks,
> René
>

> 2010/8/10 René Tapia <renux...@gmail.com>

> ...
>
> read more »

[Prashant (Google)]

Oops!

My bad, I hadn't tried adding the apps to my profile. René, you're
right. Same for Bruno's app "Sou Honduras". This is weird, need to get
this checked.

> ...
>
> read more »

[René Tapia]

Hi Prashant,

It has been more than three weeks since my app got disabled.

I was wondering if you had a chance to take a look at this.

Do you have an ETA of when my app will be re-enabled?

Thanks!
René

2010/8/11 Prashant (Google) <p...@google.com>

> ...
>
> read more »

[Prashant (Google)]

Hi René,

Sorry for the delay. This is a kinda weird bug that we're working on
fixing right now, please stay tuned.

Thanks,
Prashant

> ...
>
> read more »

[René Tapia]

Super, thanks.

Best regards,
René

2010/8/17 Prashant (Google) <p...@google.com>

> ...
>
> read more »

[Prashant Tiwari]

René,

In case you haven't been following the other thread by Tiago, you shouldn't be facing this issue any more.

~Prashant

[René Tapia]

Hi Prashant,

I have not been following the other thread by Tiago. But I did noticed, that this issue has been fixed since yesterday.

Thanks so much! I really appreciate it.

Best regards,
Rene

2010/8/19 Prashant Tiwari <p...@google.com>

René,

In case you haven't been following the other thread by Tiago, you shouldn't be facing this issue any more.

~Prashant

--