LOST MY IDENTITY SAFE LOGIN & PASSWORDS/LOGINS

[xaix...@bigpond.com]

Have the same problem - lost all logins & Passwords, and have lost all
bookmarks.
Believe I upgraded from 3.0

[Mike Beltzner]

Do you have any bookmarks? Can you create new ones?

Please make sure that you don't have any antivirus or firewall software
running. We are getting reports that older versions of that software are
mistakenly labelling Firefox as spyware and blocking access to the file
where this data is kept.

Also, try giving your computer a reboot.

cheers,
mike

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[Mike Beltzner]

Rob,

This is great stuff. If you're familiar with IRC, I might ask you to
hop on to irc.mozilla.org and jump into #qa (maybe not tonight, it's
already late even for people on the west coast) and help with the
diagnosis here.

For the stuck file - can you download the Windows utility called
Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
) and see if you can see what process has a lock on the file?

Again, many thanks. I'm cc'ing dev-apps-firefox since we should get
the community back involved in this discussion.

cheers,
mike

On 28-Aug-08, at 3:39 AM, Rob Robson wrote:

> Mike,
> I should have been more precise below: just getting used to Norton
> 360. I actually disabled the firewall and the anti-virus programs.
> The Identity Protection program therefore remained enabled.
>
> <image002.jpg>
>
> From: Rob Robson [mailto:xaix...@bigpond.com]
> Sent: Thursday, 28 August 2008 4:33 PM
> To: 'Mike Beltzner'
> Subject: RE: LOST MY IDENTITY SAFE LOGIN & PASSWORDS/LOGINS
>
> Mike,
> No – with Norton disabled I was able to log-in to the Identity safe
> program, and all log-ins appeared in the drop-down.
> This was with Mozilla Firefox up and running.
>
> I would suggest that I just uninstall Mozilla and load again and
> update from scratrch but from the posts you seem to have an endemic
> issue, so I won’t.
> Rob
>
> From: Mike Beltzner [mailto:belt...@mozilla.com]
> Sent: Thursday, 28 August 2008 4:19 PM
> To: Rob Robson
> Subject: Re: LOST MY IDENTITY SAFE LOGIN & PASSWORDS/LOGINS
>
> Thanks for the detailed report, Rob. We're looking into it and
> talking with Norton to see what the problem could be. The technial
> issue is that in your user profile a .sqlite file is getting locked;
> we use that file to store your browsing history, preferences and
> bookmarks. That's why they go "missing".
>
> When you disable Norton, does that also disable identity safe?
>
> cheers,
> mike
>
> On 28-Aug-08, at 2:10 AM, Rob Robson wrote:
>
>
> Mike,
> I spoke too soon. On restarting after lunch had problems re-emerge
> with a vengeance.
> Full report is:-
> 1.Mozilla activation.
> Whether started from “Start””Programs” <Mozilla/Mozilla Safe>, or
> Launch Icon, or Mozilla_exe in Mozilla Programs folder same behavior
> is observed, namely:
> a) Mozilla blank screen appears
> b) If “Home” icon pressed, Firefox Start page appears.
> c) Characteristics of Firefox Start page are:-
> i) No Bookmarks present in drop-down list
> ii) Bookmarks cannot be added using either “Add Bookmarks”
> instruction in drop-down list or in Right click menu. (The bookmark
> dialog box does not appear.
> iii) User can log in to Identity Safe, and log-ins appear.
> iv) Back and forward arrows are greyed out and don’t work, nor Right
> click similar options.
> v) If any website opened, no URL shown, and message shown that
> website declined to show identity.
> vi) Can’t retrace steps from one web page to a previous –.by
> invoking a “Back” instruction on right click - must close Mozilla
> and load again
> 2. Actions tried:-
> a) Home page reset when Firefox Start page open to “Current
> page” in Internet Options, and in Mozilla Tools-Options.
> (when Internet explorer opened now, Firefox start page is displayed.)
> b) Import settings etc from Internet explorer (“Favourites
> etc) – did not work.
> c) Only method not tried is to follow “Firefox 3 upgrade
> switches bookmarks and settings to older version” instructions in
> Knowledge base.
> d) Have disabled Norton, Windows Firewall and Spywatcher
> programs when doing this, and have rebooted after each experiment.
> The whole of my working day has been spent in trying to resolve this
> issue.
> 3 Vital signs are:
> Windows XP Professional
> 512Mb RAM
> 73GB HDD: 16GB free
> Add-ins: Download Accelerator Plus Ver.8.7, Speedbit accelerator,
> Using ADSL+
>
> Any assistance to finally resolve would be appreciated
>
> Rob Robson