Re: Potential MAJOR bug in KB969604?
Suzanne S. Barnhill
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"ThirtySix Software" <ThirtySix Soft...@discussions.microsoft.com> wrote in
message news:72770E55-F6E6-44B7...@microsoft.com...
> KB969604 for Word 2007 was released on 6/8 and was installed on my machine
> a
> couple days ago. Since then, any time I save a document in Word 2007, any
> document variables in the document become corrupt. If I uninstall KB969604
> then the problem goes away. When I reinstall KB969604 the problem comes
> back.
>
> With KB969604 uninstalled, doc variables are properly saved in the
> settings.xml file as below:
>
> <w:docVars><w:docVar w:name="MyVar" w:val="This is a test value for a
> variable"/></w:docVars>
>
> However, with KB969604 installed, doc variables become corrupted when
> saved.
> For example:
>
> <w:docVars><w:docVar w:name="MyVar"
> w:val="d???_?????????Ä?????????????"/></w:docVars>
>
> We've been able to reproduce this on multiple machines.
>
> You can use the steps below to reproduce this:
>
> * See if this KB is installed (it was released on 6/8) ... if not, it can
> be
> installed from here:
>
> http://www.microsoft.com/downloads/details.aspx?familyid=7e205108-4c28-4cab-a4d0-4ed3fd696473&displaylang=en
>
> * Open a Word 2007 doc and create a doc variable ... you can do this by
> creating a simple macro from the Developer tab, then execute the macro ...
> the macro just needs to be this:
>
> Sub Macro1()
> ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test
> value
> for a variable"
> End Sub
>
> * Save and close your doc ... change the file extension to "zip" and unzip
> it ... open the "~/word/settings.xml" file and see if your variable is
> valid
> or not.
>
> * If it's corrupted, then uninstall the KB from Add/Remove programs (make
> sure the "Show updates" checkbox is selected at the top of the dialog).
>
> * Repeat the above steps with a new doc and see if your variable is
> corrupted.
>
> If this is a defect, then it's a major one as all doc variables become
> corrupted on save. Note that the variables only become corrupted on save
> ...
> in memory, the variables are fine ... it's only when the docx is written
> out
> that they become corrupted.
>
> Can others reproduce this?
>
>
>
Software@discussions.microsoft.com ThirtySix Software
Jay Freedman
We reported this bug last month when the suspect part of the update was
available only as a hotfix (http://support.microsoft.com/kb/969961). That report
is still open and unacknowledged. Despite that report, the hotfix evidently was
rolled into the security update's general release.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.
On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software <ThirtySix
Soft...@discussions.microsoft.com> wrote:
>KB969604 for Word 2007 was released on 6/8 and was installed on my machine a
>couple days ago. Since then, any time I save a document in Word 2007, any
>document variables in the document become corrupt. If I uninstall KB969604
>then the problem goes away. When I reinstall KB969604 the problem comes back.
>
>With KB969604 uninstalled, doc variables are properly saved in the
>settings.xml file as below:
>
><w:docVars><w:docVar w:name="MyVar" w:val="This is a test value for a
>variable"/></w:docVars>
>
>However, with KB969604 installed, doc variables become corrupted when saved.
>For example:
>
><w:docVars><w:docVar w:name="MyVar"
>w:val="d???_?????????�?????????????"/></w:docVars>
ThirtySix Software
This really sucks, as we have add-ins that we have developed that rely on
doc variables for data storage. Any recommendations for how we can push MS on
this? Is there a defect logged out there somewhere that we can chime in on,
as this will impact all of our clients.
"Jay Freedman" wrote:
> >w:val="d???_?????????Ä?????????????"/></w:docVars>
DavidP
door.
"Jay Freedman" wrote:
> >w:val="d???_?????????Ä?????????????"/></w:docVars>
Jay Freedman
https://feedback.office.microsoft.com/default.aspx?productkey=office2007&scrx=1.
I don't know whether that goes to the same people who appear to be ignoring us.
I have already added your post to the comments section of the existing report on
the hotfix. I'll look for other ways to escalate the problem and at least get a
response.
>> >w:val="d???_?????????�?????????????"/></w:docVars>
Doug Robbins - Word MVP
feedback via
https://feedback.office.microsoft.com/default.aspx?productkey=office2007&scrx=1.:
Security Update KB969604 corrupts Document Variables!
The impact of the bug is well stated in the thread starting with Message-ID:
<72770E55-F6E6-44B7...@microsoft.com> in
microsoft.public.word.docmanagement ("Potential MAJOR bug in KB969604").
--
Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP, originally posted via msnews.microsoft.com
"Jay Freedman" <jay.fr...@verizon.net> wrote in message
news:2jga35lurngne7jag...@4ax.com...
Chris
be affecting 1000's of applications world wide. This update needs to be
withdrawn by Microsoft immediately.
ThirtySix Software
If anyone has a URL to an official bug/issue report that has been submitted
to MS please let me know. I'd like to point some folks to this if possible.
"Jay Freedman" wrote:
> >> >w:val="d???_?????????Ä?????????????"/></w:docVars>
ThirtySix Software
Dear Partner,
Thank you for posting in our Partner Online Technical Community.
From your description, I understand that any document variables in the
document become corrupt after installing the update KB969604 for Word 2007.
The document variables become normal after uninstalling the update KB969604.
If there has been any misunderstanding, please let me know.
I am sorry for any inconvenience you have encountered. According to the
steps you listed, I am able to reproduce the issue after installing the
update KB969604 on my test machine. To address your concern, I have sent an
email to our Product Team to report this issue.
In the meantime, you are also welcomed to provide your feedback directly to
the product groups via the link below:
If there is any update, I will post it in the community.
--------------------------------------------------------------------------------
Best regards,
Steven Du
Partner Online Technical Community
Suzanne S. Barnhill
they have been to the reports on Connect.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"ThirtySix Software" <ThirtySi...@discussions.microsoft.com> wrote in
message news:10F90CF7-2E2B-4198...@microsoft.com...
Suzanne S. Barnhill
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"ThirtySix Software" <ThirtySi...@discussions.microsoft.com> wrote in
message news:FF60E6AF-1A6F-4CE3...@microsoft.com...
> Another brief update in the partner forum from Steven Du at MS that I
> thought
> I'd share ... sounds like MS is looking at this.
>
> =====
>
> Our Product Team told me that they are in the process of investigating
> this
> issue and will try them best to work out a solution soon. If there is any
> update from our Product Team, I will post it in the community.
>
> Thank you for your patience.
ThirtySix Software
I'd share ... sounds like MS is looking at this.
=====
Our Product Team told me that they are in the process of investigating this
issue and will try them best to work out a solution soon. If there is any
update from our Product Team, I will post it in the community.
Thank you for your patience.
--------------------------------------------------------------------------------
Best regards,
Steven Du
Partner Online Technical Community
ThirtySix Software
====
I received some details from our Security team. This is a known issue and
they are working on a hotfix at this time. Additional details (KB article,
hotfix, etc.) should be forthcoming soon. I will keep you posted.
Graham Mayor
the fix will require the errant KB969604 to be re-installed before it can be
fixed and whether it will fix the identical problem in Hotfix KB 969961? It
seems that 969604 rolled in the part of the Hotfix that caused the problem
:( Currently the only 'fix' is to ensure that neither of these KB updates
are installed
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>>>>>>>> w:val="d???_?????????�?????????????"/></w:docVars>
grammatim
Office Button somewhere and discovered that Office SP2 was _not_
installed in the general updating last week (which installed lots of
stuff, like security updates, in Vista). Obviously I was lucky -- but
why would MS not have done this to my Office overnight, while it did
it to my Windows?
On Jun 17, 1:24 am, "Graham Mayor" <gma...@REMOVETHISmvps.org> wrote:
> Next time you communicate with your pet contact, perhaps you could ask if
> the fix will require the errant KB969604 to be re-installed before it can be
> fixed and whether it will fix the identical problem in Hotfix KB 969961? It
> seems that 969604 rolled in the part of the Hotfix that caused the problem
> :( Currently the only 'fix' is to ensure that neither of these KB updates
> are installed
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web sitewww.gmayor.com
> Word MVP web sitehttp://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
>
> ThirtySix Software wrote:
> > FYI, another update from an internal MS contact. This issue is being
> > fixed.
>
> > ====
>
> > I received some details from our Security team. This is a known
> > issue and they are working on a hotfix at this time. Additional
> > details (KB article, hotfix, etc.) should be forthcoming soon. I
> > will keep you posted.
>
> > "Suzanne S. Barnhill" wrote:
>
> >> This sounds promising.
>
> >> --
> >> Suzanne S. Barnhill
> >> Microsoft MVP (Word)
> >> Words into Type
> >> Fairhope, Alabama USA
> >>http://word.mvps.org
>
> >> "ThirtySix Software" <ThirtySixSoftw...@discussions.microsoft.com>
> >> wrote in message
> >>news:FF60E6AF-1A6F-4CE3...@microsoft.com...
> >>> Another brief update in the partner forum from Steven Du at MS that
> >>> I thought
> >>> I'd share ... sounds like MS is looking at this.
>
> >>> =====
>
> >>> Our Product Team told me that they are in the process of
> >>> investigating this
> >>> issue and will try them best to work out a solution soon. If there
> >>> is any update from our Product Team, I will post it in the
> >>> community.
>
> >>> Thank you for your patience.
>
> >>> --------------------------------------------------------------------------------
> >>> Best regards,
>
> >>> Steven Du
> >>> Partner Online Technical Community
>
> >>> "Suzanne S. Barnhill" wrote:
>
> >>>> Well, let's hope the PG will be more responsive to Steven Du's
> >>>> email than they have been to the reports on Connect.
>
> >>>> --
> >>>> Suzanne S. Barnhill
> >>>> Microsoft MVP (Word)
> >>>> Words into Type
> >>>> Fairhope, Alabama USA
> >>>>http://word.mvps.org
>
> >>>> "ThirtySix Software" <ThirtySixSoftw...@discussions.microsoft.com>
> >>>> wrote in
> >>>> messagenews:10F90CF7-2E2B-4198...@microsoft.com...
> >>>>> FYI, I got this reply from MS on the Partner forum:
>
> >>>>> Dear Partner,
>
> >>>>> Thank you for posting in our Partner Online Technical Community.
>
> >>>>> From your description, I understand that any document variables
> >>>>> in the document become corrupt after installing the update
> >>>>> KB969604 for Word 2007.
> >>>>> The document variables become normal after uninstalling the update
> >>>>> KB969604.
> >>>>> If there has been any misunderstanding, please let me know.
>
> >>>>> I am sorry for any inconvenience you have encountered. According
> >>>>> to the steps you listed, I am able to reproduce the issue after
> >>>>> installing the update KB969604 on my test machine. To address
> >>>>> your concern, I have sent
> >>>>> an
> >>>>> email to our Product Team to report this issue.
>
> >>>>> In the meantime, you are also welcomed to provide your feedback
> >>>>> directly
> >>>>> to
> >>>>> the product groups via the link below:
>
> >>>>>https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&show...
>
> >>>>> If there is any update, I will post it in the community.
>
> >>>>> --------------------------------------------------------------------------------
> >>>>>>>>> w:val="d???_?????????Ä?????????????"/></w:docVars>
>
> >>>>>>>>> We've been able to reproduce this on multiple machines.
>
> >>>>>>>>> You can use the steps below to reproduce this:
>
> >>>>>>>>> * See if this KB is installed (it was released on 6/8) ... if
> >>>>>>>>> not,
> >>>>>>>>> it can be
> >>>>>>>>> installed from here:
>
> >>>>>>>>>http://www.microsoft.com/downloads/details.aspx?familyid=7e205108-4c2...
> >>>>>>>>> Can others reproduce this?-
ThirtySix Software
The only direct contact we've had with MS is Steven Du over at the MS
partner forum
(http://social.microsoft.com/Forums/en-US/partnerofficeword/threads).
The internal info posted above came via someone else who has more "ins" w/
MS than we do.
FYI, for those who can't access the partner forum, Steven has posted an
update:
=====
Dear Partner,
I got an update from our Product Team that a solution of this issue has been
found and our Product Team is testing a hotfix. The possible hotfix ID is
KB970942 and I think it will be published soon.
Thank you for your patience.
--------------------------------------------------------------------------------
Best regards,
Steven Du
Partner Online Technical Community
"Graham Mayor" wrote:
> >>>>>>>>> w:val="d???_?????????Ä?????????????"/></w:docVars>
Graham Mayor
>>>>>>>>>>> w:val="d???_?????????�?????????????"/></w:docVars>
Chris
we are beta testing a fix for this from MS, it is looking good and applying
this with KB969604 installed resolves the issue (no uninstall required). We
are under the impression this will be more generally available towards the
end of the Month, so its not far away.
Suzanne S. Barnhill
Good to hear, Chris, and thanks for the feedback.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"Chris" <Ch...@discussions.microsoft.com> wrote in message
news:C3EFA32A-0D5C-451A...@microsoft.com...
Graham Mayor
Excellent - now all I have to do is find the KB969604 patch to reinstall
before I can fix it ;)
>>>>>>>>>>>> w:val="d???_?????????�?????????????"/></w:docVars>
Suzanne S. Barnhill
You can go to Control Panel | Automatic Updates and tell Windows to reoffer
you the updates you declined. Not sure whether that applies to ones you've
already downloaded and installed, but if you uninstalled it, would it be
available for reinstall?
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"Graham Mayor" <gma...@REMOVETHISmvps.org> wrote in message
news:OvCTmrv8...@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>>>>> w:val="d???_?????????�?????????????"/></w:docVars>
Graham Mayor
Yes - if you uninstall an update, Automatic Updates will try to restore it
.. unless of course you have told updates to forget about this one. I will
worry about resetting the updates when the fix is available. At the moment
the issue with doc variables is far more important than whatever it was that
particular update messed around with.
There was also a hotfix - Hotfix KB 969961 - which fixed a problem with
passwords, but also screwed up the variables. I have not even ventured to
investigate what has happened with the password problem as I only use
passwords in documents for third parties who ask for them.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Suzanne S. Barnhill wrote:
> You can go to Control Panel | Automatic Updates and tell Windows to
> reoffer you the updates you declined. Not sure whether that applies
> to ones you've already downloaded and installed, but if you
> uninstalled it, would it be available for reinstall?
>
>
>>>>>>>>>>>>>> w:val="d???_?????????�?????????????"/></w:docVars>
Anton Bautista@discussions.microsoft.com Jose Anton Bautista
This issue has affected us as well.
Our company created an add-in for Word 2007 for one of our clients;
and this add-in uses document variables to store essential information.
Because of KB969604, the add-in no longer works!
Now, we had to revamp major sections in our code to get around this problem.
Alex
Hello u all,
we have installed SP2 from office in this Servicepack is KB969604 already
intergrated. i already tried to download kb969604 and then i unistalled it
but nothing works. does anyone know where i could download the patch kb970942
where Steven Du is talking about? Cause we are having a major problem with
some applications from the company i need to get the update quick.
Kindly regards
Alex van Duist
"Graham Mayor" wrote:
> Yes - if you uninstall an update, Automatic Updates will try to restore it
> ... unless of course you have told updates to forget about this one. I will
> >>>>>>>>>>>>>> w:val="d???_?????????Ä?????????????"/></w:docVars>
Doug Robbins - Word MVP
For the moment, you will have to uninstall SP2. To do that, in the Control
Panel>Add Remove Programs facility, click on the Installed Updates link.
--
Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP, originally posted via msnews.microsoft.com
"Alex" <Al...@discussions.microsoft.com> wrote in message
news:F1AC58E8-F9AB-4913...@microsoft.com...
Graham Mayor
It seems that a fix may now be available. I have not yet tested it, but see
http://support.microsoft.com/kb/970942/
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Doug Robbins - Word MVP wrote:
> For the moment, you will have to uninstall SP2. To do that, in the
> Control Panel>Add Remove Programs facility, click on the Installed
> Updates link.
>
>>>>>>>>>>>>>>>>> w:val="d???_?????????�?????????????"/></w:docVars>
Graham Mayor
http://support.microsoft.com/kb/970942/
Now tested - and it does appear to fix the problem with the variables.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor wrote:
> It seems that a fix may now be available. I have not yet tested it,
> but see
>
Peter T. Daniels
till a fixed SP2 becomes available?
What are the benefits of installing SP2?
On Jul 2, 7:40 am, "Graham Mayor" <gma...@REMOVETHISmvps.org> wrote:
> http://support.microsoft.com/kb/970942/
> Now tested - and it does appear to fix the problem with the variables.
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web sitewww.gmayor.com
> Word MVP web sitehttp://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
>
> Graham Mayor wrote:
> > It seems that a fix may now be available. I have not yet tested it,
> > but see
>
> > Doug Robbins - Word MVP wrote:
> >> For the moment, you will have to uninstall SP2. To do that, in the
> >> Control Panel>Add Remove Programs facility, click on the Installed
> >> Updates link.
>
> >> Doug Robbins - Word MVP, originally posted via msnews.microsoft.com
> >> "Alex" <A...@discussions.microsoft.com> wrote in message
> >>>> My web sitewww.gmayor.com
> >>>> Word MVP web sitehttp://word.mvps.org
> >>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
> >>>> Suzanne S. Barnhill wrote:
> >>>>> You can go to Control Panel | Automatic Updates and tell Windows
> >>>>> to reoffer you the updates you declined. Not sure whether that
> >>>>> applies to ones you've already downloaded and installed, but if
> >>>>> you uninstalled it, would it be available for reinstall?
>
> >>>>> "Graham Mayor" <gma...@REMOVETHISmvps.org> wrote in message
> >>>>>news:OvCTmrv8...@TK2MSFTNGP02.phx.gbl...
> >>>>>> Excellent - now all I have to do is find the KB969604 patch to
> >>>>>> reinstall before I can fix it ;)
>
> >>>>>> --
> >>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>>>> Graham Mayor - Word MVP
>
> >>>>>> My web sitewww.gmayor.com
> >>>>>> Word MVP web sitehttp://word.mvps.org
> >>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
> >>>>>> Chris wrote:
> >>>>>>> we are beta testing a fix for this from MS, it is looking good
> >>>>>>> and applying this with KB969604 installed resolves the issue (no
> >>>>>>> uninstall required). We are under the impression this will be
> >>>>>>> more generally available towards the end of the Month, so its
> >>>>>>> not far away. "ThirtySix Software" wrote:
>
> >>>>>>>> Graham -
>
> >>>>>>>> The only direct contact we've had with MS is Steven Du over at
> >>>>>>>> the MS partner forum
> >>>>>>>> (http://social.microsoft.com/Forums/en-US/partnerofficeword/threads).
>
> >>>>>>>> The internal info posted above came via someone else who has
> >>>>>>>> more "ins" w/ MS than we do.
>
> >>>>>>>> FYI, for those who can't access the partner forum, Steven has
> >>>>>>>> posted an update:
>
> >>>>>>>> =====
>
> >>>>>>>> Dear Partner,
>
> >>>>>>>> I got an update from our Product Team that a solution of this
> >>>>>>>> issue has been found and our Product Team is testing a hotfix.
> >>>>>>>> The possible hotfix ID is KB970942 and I think it will be
> >>>>>>>> published soon. Thank you for your patience.
>
> >>>>>>>> --------------------------------------------------------------------------------
> >>>>>>>> Best regards,
>
> >>>>>>>> Steven Du
> >>>>>>>> Partner Online Technical Community
>
> >>>>>>>> "Graham Mayor" wrote:
>
> >>>>>>>>> Next time you communicate with your pet contact, perhaps you
> >>>>>>>>> could ask if the fix will require the errant KB969604 to be
> >>>>>>>>> re-installed before it can be fixed and whether it will fix
> >>>>>>>>> the identical problem in Hotfix KB 969961? It seems that
> >>>>>>>>> 969604 rolled in the part of the Hotfix that caused the
> >>>>>>>>> problem :( Currently the only 'fix' is to ensure that neither
> >>>>>>>>> of these KB updates are installed --
> >>>>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> >>>>>>>>> Graham Mayor - Word MVP
>
> >>>>>>>>> My web sitewww.gmayor.com
> >>>>>>>>> Word MVP web sitehttp://word.mvps.org
> >>>>>>>>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
> >>>>>>>>> ThirtySix Software wrote:
> >>>>>>>>>> FYI, another update from an internal MS contact. This issue
> >>>>>>>>>> is being fixed.
>
> >>>>>>>>>> ====
>
> >>>>>>>>>> I received some details from our Security team. This is a
> >>>>>>>>>> known issue and they are working on a hotfix at this time.
> >>>>>>>>>> Additional details (KB article, hotfix, etc.) should be
> >>>>>>>>>> forthcoming soon. I will keep you posted.
>
> >>>>>>>>>> "Suzanne S. Barnhill" wrote:
>
> >>>>>>>>>>> This sounds promising.
>
> >>>>>>>>>>> --
> >>>>>>>>>>> Suzanne S. Barnhill
> >>>>>>>>>>> Microsoft MVP (Word)
> >>>>>>>>>>> Words into Type
> >>>>>>>>>>> Fairhope, Alabama USA
> >>>>>>>>>>>http://word.mvps.org
>
> >>>>>>>>>>> "ThirtySix Software"
> >>>>>>>>>>> <ThirtySixSoftw...@discussions.microsoft.com> wrote in
> >>>>>>>>>>> message
> >>>>>>>>>>>news:FF60E6AF-1A6F-4CE3...@microsoft.com...
> >>>>>>>>>>>> Another brief update in the partner forum from Steven Du at
> >>>>>>>>>>>> MS that I thought
> >>>>>>>>>>>> I'd share ... sounds like MS is looking at this.
>
> >>>>>>>>>>>> =====
>
> >>>>>>>>>>>> Our Product Team told me that they are in the process of
> >>>>>>>>>>>> investigating this
> >>>>>>>>>>>> issue and will try them best to work out a solution soon.
> >>>>>>>>>>>> If there is any update from our Product Team, I will post
> >>>>>>>>>>>> it in the community.
>
> >>>>>>>>>>>> Thank you for your patience.
>
> >>>>>>>>>>>> --------------------------------------------------------------------------------
> >>>>>>>>>>>> Best regards,
>
> >>>>>>>>>>>> Steven Du
> >>>>>>>>>>>> Partner Online Technical Community
>
> >>>>>>>>>>>> "Suzanne S. Barnhill" wrote:
>
> >>>>>>>>>>>>> Well, let's hope the PG will be more responsive to Steven
> >>>>>>>>>>>>> Du's email than they have been to the reports on Connect.
>
> >>>>>>>>>>>>> --
> >>>>>>>>>>>>> Suzanne S. Barnhill
> >>>>>>>>>>>>> Microsoft MVP (Word)
> >>>>>>>>>>>>> Words into Type
> >>>>>>>>>>>>> Fairhope, Alabama USA
> >>>>>>>>>>>>>http://word.mvps.org
>
> >>>>>>>>>>>>> "ThirtySix Software"
> >>>>>>>>>>>>> <ThirtySixSoftw...@discussions.microsoft.com> wrote in
> >>>>>>>>>>>>> message
> >>>>>>>>>>>>>news:10F90CF7-2E2B-4198...@microsoft.com...
> >>>>>>>>>>>>>> FYI, I got this reply from MS on the Partner forum:
>
> >>>>>>>>>>>>>> Dear Partner,
>
> >>>>>>>>>>>>>> Thank you for posting in our Partner Online Technical
> >>>>>>>>>>>>>> Community.
>
> >>>>>>>>>>>>>> From your description, I understand that any document
> >>>>>>>>>>>>>> variables in the document become corrupt after installing
> >>>>>>>>>>>>>> the update KB969604 for Word 2007.
> >>>>>>>>>>>>>> The document variables become normal after uninstalling
> >>>>>>>>>>>>>> the update KB969604.
> >>>>>>>>>>>>>> If there has been any misunderstanding, please let me
> >>>>>>>>>>>>>> know. I am sorry for any inconvenience you have
> >>>>>>>>>>>>>> encountered. According to the steps you listed, I am
> >>>>>>>>>>>>>> able to reproduce the issue after installing the update
> >>>>>>>>>>>>>> KB969604 on my test machine. To address your concern, I
> >>>>>>>>>>>>>> have sent an
> >>>>>>>>>>>>>> email to our Product Team to report this issue.
>
> >>>>>>>>>>>>>> In the meantime, you are also welcomed to provide your
> >>>>>>>>>>>>>> feedback directly
> >>>>>>>>>>>>>> to
> >>>>>>>>>>>>>> the product groups via the link below:
>
> >>>>>>>>>>>>>>https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&show...
>
> >>>>>>>>>>>>>> If there is any update, I will post it in the community.
>
> >>>>>>>>>>>>>> --------------------------------------------------------------------------------
Graham Mayor
Whether you add it or not rather depends on your approach to updates
generally. Do you work on the permise that Microsoft is constantly improving
its product and therefore should be updated as the improvements become
available - or do you work on the premise of 'if it ain't broke, don't fix
it'?
I tend to the former, so at least I am working with the same product as most
of the users out there which makes support easier.
I would expect the fix to be rolled into a future SP2 revision, or you could
install now. The hotlink indicates which files are updated.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Peter T. Daniels
reason to update ... but normally they offer exciting explanations
along the line of "this update adds functionality."
On Jul 2, 9:04 am, "Graham Mayor" <gma...@REMOVETHISmvps.org> wrote:
> Whether you add it or not rather depends on your approach to updates
> generally. Do you work on the permise that Microsoft is constantly improving
> its product and therefore should be updated as the improvements become
> available - or do you work on the premise of 'if it ain't broke, don't fix
> it'?
>
> I tend to the former, so at least I am working with the same product as most
> of the users out there which makes support easier.
>
> I would expect the fix to be rolled into a future SP2 revision, or you could
> install now. The hotlink indicates which files are updated.
>
> --
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Graham Mayor - Word MVP
>
> My web sitewww.gmayor.com
> Word MVP web sitehttp://word.mvps.org
> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>
>
>
Tony Jollans
The KB article specifically states SP3 suggesting it may be some time before
it's rolled into anything.
--
Enjoy,
Tony
"Graham Mayor" <gma...@REMOVETHISmvps.org> wrote in message
news:%23%23m0aWx%23JHA...@TK2MSFTNGP04.phx.gbl...
Tont
I'm not sure what other information is available for this. One of the other
work arounds is to save the document/template in Word 2003 ".doc" ".dot"
format. It seems like it's only the Word 2007 document formats (docx, docm,
dotx and dotm) that are affected. I realise that this impractical for many
organisations.
Could someone with the appropriate Microsoft contacts keep this tread
updated so that we're aware of when a fix (other than removing KB969604) is
available to this issue.
Many thanks to all - Peter Hewett
"ThirtySix Software" wrote:
> KB969604 for Word 2007 was released on 6/8 and was installed on my machine a
> couple days ago. Since then, any time I save a document in Word 2007, any
> document variables in the document become corrupt. If I uninstall KB969604
> then the problem goes away. When I reinstall KB969604 the problem comes back.
>
> With KB969604 uninstalled, doc variables are properly saved in the
> settings.xml file as below:
>
> <w:docVars><w:docVar w:name="MyVar" w:val="This is a test value for a
> variable"/></w:docVars>
>
> However, with KB969604 installed, doc variables become corrupted when saved.
> For example:
>
> <w:docVars><w:docVar w:name="MyVar"
> w:val="d???_?????????Ä?????????????"/></w:docVars>
>
> We've been able to reproduce this on multiple machines.
>
> You can use the steps below to reproduce this:
>
> * See if this KB is installed (it was released on 6/8) ... if not, it can be
> installed from here:
>
> http://www.microsoft.com/downloads/details.aspx?familyid=7e205108-4c28-4cab-a4d0-4ed3fd696473&displaylang=en
>
> * Open a Word 2007 doc and create a doc variable ... you can do this by
> creating a simple macro from the Developer tab, then execute the macro ...
> the macro just needs to be this:
>
> Sub Macro1()
> ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value
> for a variable"
> End Sub
>
> * Save and close your doc ... change the file extension to "zip" and unzip
> it ... open the "~/word/settings.xml" file and see if your variable is valid
> or not.
>
Jay Freedman
> http://support.microsoft.com/kb/970942/
> Now tested - and it does appear to fix the problem with the variables.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.
Suzanne S. Barnhill
Note, however, that the hotfix does not "fix" any variables that have
already been corrupted.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"Jay Freedman" <jay.fr...@verizon.net> wrote in message
news:i89d55hej415m3fcr...@4ax.com...
Tont
Your right, I missed Grahams response. KB970942 does seem to have resolved
the issue. Apart from all the existing screwed documents!
Cheers + All the best - Peter
Glad to see there's still some Word MVP's around.
Peter T. Daniels
is still sitting there in "Available Updates" labeled "important."
What does it do?
Then I would of course immediately install the hotfix.
Or will there be an SP2A that fixes the problem in the first place?
On Jul 9, 10:40 pm, "Suzanne S. Barnhill" <sbarnh...@mvps.org> wrote:
> Note, however, that the hotfix does not "fix" any variables that have
> already been corrupted.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USAhttp://word.mvps.org
>
> "Jay Freedman" <jay.freed...@verizon.net> wrote in message
>
> news:i89d55hej415m3fcr...@4ax.com...
>
>
>
> > Peter, you missed Graham Mayor's posts in this thread on 2 July:
>
> >>http://support.microsoft.com/kb/970942/
> >> Now tested - and it does appear to fix the problem with the variables.
>
> > --
> > Regards,
> > Jay Freedman
> > Microsoft Word MVP FAQ:http://word.mvps.org
> > Email cannot be acknowledged; please post all follow-ups to the newsgroup
> > so all
> > may benefit.
>
> > On Thu, 9 Jul 2009 17:32:01 -0700, Tont <T...@discussions.microsoft.com>
> > wrote:
>
> >>I'm not sure what other information is available for this. One of the
> >>other
> >>work arounds is to save the document/template in Word 2003 ".doc" ".dot"
> >>format. It seems like it's only the Word 2007 document formats (docx,
> >>docm,
> >>dotx and dotm) that are affected. I realise that this impractical for
> >>many
> >>organisations.
>
> >>Could someone with the appropriate Microsoft contacts keep this tread
> >>updated so that we're aware of when a fix (other than removing KB969604)
> >>is
> >>available to this issue.
>
> >>Many thanks to all - Peter Hewett-
Tony Jollans
I am still waiting for any official word on this, but that, actually, is an
interesting question to which I would guess the answer is no, but I don't
know for sure.
SP2 causes a problem.
There is a hotfix.
The hotfix causes a serious problem.
There is another hotfix.
So, you would need to install two hotfixes if the protected forms problem
affected you.
--
Enjoy,
Tony
"Peter T. Daniels" <gram...@verizon.net> wrote in message
news:262ef4b6-f152-4c16...@h8g2000yqm.googlegroups.com...
Peter T. Daniels
stuff that's affected by SP2.
Why won't anyone say what it does?
On Jul 10, 10:17 am, "Tony Jollans" <My forename at my surname dot
com> wrote:
> > Or will there be an SP2A that fixes the problem in the first place?
>
> I am still waiting for any official word on this, but that, actually, is an
> interesting question to which I would guess the answer is no, but I don't
> know for sure.
>
> SP2 causes a problem.
> There is a hotfix.
> The hotfix causes a serious problem.
> There is another hotfix.
>
> So, you would need to install two hotfixes if the protected forms problem
> affected you.
>
> --
> Enjoy,
> Tony
>
> www.WordArticles.com
>
> "Peter T. Daniels" <gramma...@verizon.net> wrote in messagenews:262ef4b6-f152-4c16...@h8g2000yqm.googlegroups.com...
> > >>Many thanks to all - Peter Hewett--
Jay Freedman
http://support.microsoft.com/kb/953195 says what SP2 does. Unfortunately, it
does so in typical Microsoft fashion -- everything it says is true, and you
won't understand most of it unless you have an encyclopedic background knowledge
of Office features and foibles.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.
Peter T. Daniels
with the invitation to make the update?
On Jul 10, 7:56 pm, Jay Freedman <jay.freed...@verizon.net> wrote:
> Please don't go all paranoid on us. <g>
>
> http://support.microsoft.com/kb/953195says what SP2 does. Unfortunately, it
> >> > >>Many thanks to all - Peter Hewett---