Why does using the "Save As" function crash Word?

Kat

unread,

Aug 16, 2005, 3:44:01 PM8/16/05

to

Hello:

Would anyone know why the "save as" function in Word is incredible slow when
I attemp to open the drop down menu for selecting another save location?
Clicking the drop-down once will freeze the "save as" window and any open
word documents. After 20-30 seconds it will final unfreeze and show the drop
down, but then naviagating through folders after that is equally slow. If I
attempt to click before it resolves then Word will crash. This is on a
network of a few hundred computers. As far as we know, it is just my PC and
one other having this problem.

I have tried cleaning out my temp directory and restarting. In the meantime
I am simply typing in a filename and pathway with out navigating the drop
down menu in the "save as" window.

Thanks for any assistance.

garfield-n-odie

unread,

Aug 16, 2005, 3:50:12 PM8/16/05

to

Right-click on the My Computer icon on the Windows desktop,
left-click on Disconnect Network Drive, and disconnect any mapped
network drives that are not currently available.

YONCE

unread,

Apr 13, 2006, 7:05:01 PM4/13/06

to

I have the same problem and all my network drives are connected and working
fine. I've seen this fix before it's not working. There's something more
serious in the last patch that MS released. Anone else?

Suzanne S. Barnhill

unread,

Apr 13, 2006, 11:20:40 PM4/13/06

to

If you recently installed Windows updates, you probably need to uninstall
KB908531.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"YONCE" <YO...@discussions.microsoft.com> wrote in message
news:752F2C72-4A70-4E74...@microsoft.com...

Loot

unread,

Apr 14, 2006, 5:54:02 AM4/14/06

to

My problem is similar yet different. When I try to use "save as" Word simply
freezes. Same happens in Excel. I do not have any network drive connected. I
can not see that I have "KB908531" installed. I have Word 2003 (11.6568.6568)
SP2.

Any assistance would be appreciated.

Loot

I have the following configuration:

Application name Microsoft Word
Version 11.0
Build 6568
Product ID 73931-641-7191433-57742
Application path C:\Program Files\Microsoft Office\OFFICE11
Language English (United States)
System language designation English (U.S.)
Active printer hp officejet v series on NE02:
Documents open 1
Document name Document1
Document path Document1
Document size 10.7 KB
Document create date 4/14/2006 11:35:00 AM
Templates 1
Template name Normal.dot
Template path C:\Documents and Settings\Loot Gous\Application
Data\Microsoft\Templates
Template type Normal
Add-Ins 0

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer MICRO-STAR INTERNATIONAL CO., LTD
System Model MS-7211
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 1/13/2006
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
Time Zone South Africa Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 567.23 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.26 GB
Page File C:\pagefile.sys

"Suzanne S. Barnhill" wrote:

> If you recently installed Windows updates, you probably need to uninstall
> KB908531.
>
>

Suzanne S. Barnhill

unread,

Apr 14, 2006, 10:45:17 AM4/14/06

to

In Windows Control Panel | Add and Remove Programs, you must check a box or
click a button to Show Updates for the updates to be listed. I also found
that various updates were listed (in Windows 2000) at various points in the
alphabetical list depending on their naming conventions.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Loot" <Lo...@discussions.microsoft.com> wrote in message
news:E68F980F-B6CA-470E...@microsoft.com...

Levine@discussions.microsoft.com Joe Levine

unread,

Apr 17, 2006, 7:22:01 PM4/17/06

to

Suzanne -

Great! Your instructions worked perfectly. I'm now up and running again
and able to use the Save As function along with opening files in MS Word and
Excel. Previously MS Word & Excel would lock up any time I attempted to Save
or Open a file.

Joe

Suzanne S. Barnhill

unread,

Apr 17, 2006, 7:44:28 PM4/17/06

to

FWIW, there's a safer method that doesn't require uninstalling the update.
See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015" at http://support.microsoft.com/kb/918165

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Joe Levine" <Joe Lev...@discussions.microsoft.com> wrote in message
news:2F61BA75-C3E3-45CB...@microsoft.com...

lo...@absamail.co.za

unread,

Apr 22, 2006, 8:02:11 AM4/22/06

to

Thanks very much for all the responses.

I solved my problem by uninstalling Norton Antivirus!

Kind Regards
Loot
http:\\www.lootgous.com

Suzanne S. Barnhill

unread,

Apr 22, 2006, 10:09:47 AM4/22/06

to

Well, that's a curious approach and very unlikely to be the best!

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

<lo...@absamail.co.za> wrote in message
news:1145707331.3...@z34g2000cwc.googlegroups.com...

Bigbogboy

unread,

Jul 28, 2008, 7:48:00 PM7/28/08

to

I had the same competer freeze when trying to "Save As" using the drop down
browse function. I could save-as by using selecting "my computer" on the left
menu. Suzanne's indication that it was a network issue caused me to think
that this problem occurs on my wife's laptop used on our homenetwork! We had
gone away and shutdown all computers including our server PC located in a
basement office (out of sight & out of mind). Rather than uninstall anything,
I simply booted the server (she uses it only to access networked printers)...
and the function "save as" in MSWord now works! thry this first... check to
see if networked servers are off-line.