Automatic update service will not start
kamran
I follow instructions to start get error:-2147467243 (80004015) The class
is configured to run as a security id different from the caller.
Are these steps to follow to get automatic update service to work again. In
fact I can not get any windows updates???
Shenan Stanley
Operating system and service pack level is a nice start - if you wish to be
very accurate - there are two things you should provide:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and flavor) while the line starting with the word
"version" will give you the rest of the story.
Post _both_ in response to this message verbatim. ;-)
For the most part - I will assume you have Windows XP 32-bit of some flavor
with at least SP1a - hopefully SP2 or above.
Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you either have or should get SP3, but not now.)
Reboot and ...
Download/install this:
http://support.microsoft.com/kb/290301
After installing, do the following:
Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
Reboot.
and...
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Reboot.
CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot.
Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time
Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.
Reboot.
Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.
Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.
Then - when done - let everyone here know if it worked for you - or if you
have more issues.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
kamran
mentioned Method 1. Is this the only method? or perhaps the easiest? It all
looks too tediuos. I could not get if I have SP3 in the begininging I should
ignore what exactly?
"Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you either have or should get SP3, but not now.)
Can you please explain.
Regards,
kamran
"Shenan Stanley" wrote:
> .... and save it to the root of your C:\ drive. After saving it to the root
Shenan Stanley
<entire conversation archived indefinitely>
http://groups.google.com/group/microsoft.public.windowsxp.security_admin/browse_frm/thread/2aee6b9b545d7943/
</entire conversation archived indefinitely>
kamran wrote:
> Thanks very much. I have Windows XP 32 bit and I am up-to-date with
> SP3. You mentioned Method 1. Is this the only method? or perhaps
> the easiest? It all looks too tediuos. I could not get if I have
> SP3 in the begininging I should ignore what exactly?
> "Method 1: Reset the registry and the file permissions"
> http://support.microsoft.com/kb/949377
> *will take time
> (** Ignore the last step - you either have or should get SP3, but
> not now.) ????
>
> Can you please explain.
Okay...
You need to perform the method I gave you. It is very easy, doesn't require
much in terms of computer skills - just patience and an ability to follow
detailed instructions. Method 1 may be labeled the "Advanced Method" - but
it is the only one there that does what you may need done to your system.
Explaining that second instruction in more detail:
If you visit this web page:
http://support.microsoft.com/kb/949377
First thing, you may notice is that the article is titled, "When you try to
install Windows XP Service Pack, you receive the error message "Access is
denied" or "Service Pack installation did not complete"" and you may think
to yourself - that is not my problem. I am telling you to *IGNORE* that the
article is titled that. Just follow the directions I am about to give you.
Then, having understood I told you to ignore the article title and continue
following the directions, in your web browser - scroll down to the method
titled, "Method 1: Reset the registry and the file permissions" you will see
there are numbered steps, 1, 2, 3, 4, 5 and 6.
In your case, you say you have SP3 so you then ignore that there even exists
a step 6 - you don't need to do step 6 because you already have SP3. In
some people's cases, they may not have SP3 yet, but they don't want to do
step 6 yet - they still have more cleanup to do, as I direct them to do
after that, so I tell them to ignore step 6.
What you are about to do with that method is reset your registry permissions
and file/folder permissions so that administrators of your system still have
all the permissions they are supposed to have.
Don't overthink the instructions. They are quite simple and straight
forward. ;-)
Although - surprisingly you still skipped the very first the instruction...
Operating system and service pack level is a nice start - if you wish to be
very accurate - there are two things you should provide:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and flavor) while the line starting with the word
"version" will give you the rest of the story.
Post _both_ in response to this message verbatim.
It's very detailed and so would the answer be. ;-)
kamran
Okay.. Thanks very much. I will follow through as instructed. Will post
results... Thanks again
kamran
Here is information you asked for
Version 5.1 (build 2600.xpsp_sp3_gdr.090206-1234 : Service pack 3)
copy right 2007 Micrsosoft Corporation
Physical memory availbale to windows 2,095,000 KB
Thanks,
kamran
kamran
your instruction. However the next day, its back to exactly how it was prior.
We have 1 domain Activer Directory is Enterprise 2008. I wonder if there is a
policy for these PCs. There are 30 PCs in this network. However 5 of these
machines seem to have this update problem!! Any ideas?? Thankyou.
Kamran