Slow machine after update Q811493

Herb Tinner

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Apr 23, 2003, 9:53:14 AM4/23/03

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I installed the automatic update Q811493 on Friday 4/18.
On restarting, noticed serious degradation in all
application, even the mouse buttons don't respond as fast
as they used to. Machine seems many times slower than
before. This morning, Wednesday 4/23, I restored system
to prior checkpoint and things are back to normal. How do
I contact microsoft? Anybody else have this problem?

Herb

Chris Churchill

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Apr 23, 2003, 11:54:14 AM4/23/03

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Hi Herb,

I just installed this update and after the restart my
keyboard was mapped incorrectly (i->5).
I also did a system restore (first time) to a prior

checkpoint and things are back to normal.

I'm wondering if the system restore is the correct route
to roll back a windows update. What is the proper
procedure to undo the update?

I couldn't find anywhere specific on the MS site to
submit a Windows Update issue.

Chris

>.
>

Will Denny

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Apr 23, 2003, 12:01:52 PM4/23/03

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Hi Chris

Have you got any more details on your keyboard being mapped wrongly after the Q811493 update. I haven't heard of this as to date, but will report it with any other info you might have. The best way to 'undo' an update is through Control Panel>Add or Remove Programs - scroll down until you find Q811493.

Will

"Chris Churchill" <c...@fonemed.nf.net> wrote in message news:047501c309b0$96e3ee40$a001...@phx.gbl...

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Chris Churchill

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Apr 23, 2003, 12:49:09 PM4/23/03

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Hi Will,

About 5 letters were re-mapped to numbers:
i -> 5
g -> 4
r -> 5

I will do the remove program function in a bit.

Sounds weird I know but everything was fine prior to the
install, just finished typing an email, then done the
install & restarted. Then went back to my email and
reply to a message when I noticed the issue. I opened
Notepad and the text came out with the same issue. I
restarted but the issue still present. Then shut down
and start-up with still the same issue. Then done the
system restore and the issue is now gone.

Thanks,
Chris

>.
>

Unknown

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Apr 23, 2003, 2:07:04 PM4/23/03

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This update (811493) has caused many many people problems. Recommended
procedure is to uninstall it from add/remove programs. The code for 811493
has a conflict with many virus detect programs.

"Chris Churchill" <c...@fonemed.nf.net> wrote in message

news:018701c309b8$42ef5740$a101...@phx.gbl...

Will Denny

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Apr 23, 2003, 1:36:09 PM4/23/03

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Thanks, Chris. There have been 'slow down' problems with this update, but not your keyboard problem. I'll report it ASAP. Thanks again.

Will

"Chris Churchill" <c...@fonemed.nf.net> wrote in message news:018701c309b8$42ef5740$a101...@phx.gbl...

Will Denny

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Apr 23, 2003, 1:39:56 PM4/23/03

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I didn't think that the coding was in the public domain.

Will

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