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MS Update #KB960859 keeps "installing" over and over + other probl

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Bob Cmil

unread,
Aug 21, 2009, 9:53:01 PM8/21/09
to

I am using Win XP SP3. This problem is happening more often lately. When it
does occur, it's from a cold boot. I use my login and the screen comes up
with just the wallpaper. The mouse works. The keyboard works. I can get Task
Manager by CTRL-ALT-DELETE, which I use to restart the PC. When I restart,
the PC comes up fine. The PC seems to think it's running fine.
Another thing I can report that's happening is Windows Explorer has been
crashing on me too. Not often. But I'll get a message saying Windows
Explorer was shut down to protect the computer. Is this related? (Yeah, I
still like using Win Explorer.) May or may not be related.
Finally, MS Update #KB960859 keeps "installing". It seems to happen once
a day. Related problem? Symptom?

(It took me FOREVER to find out somewhere I could ask this question, and I
STILL don't know if I'm in the right place. I used to email a Microsoft help
person and would get an answer in a day or two. Now it's 59 BUCKS JUST TO
ASK A QUESTION????? DELL won't help either - "sir, you have a "hardware
warranty" and not a "software warranty". Jerks.)

Any assistance would be appreciated. Now if I can only find my way back
here to check the answers...


Shenan Stanley

unread,
Aug 22, 2009, 4:01:28 PM8/22/09
to

How to troubleshoot common Windows Update, Microsoft Update, and Windows
Server Update Services installation issues
http://support.microsoft.com/kb/906602

Tried this...?

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Cook@discussions.microsoft.com Colin Cook

unread,
Sep 4, 2009, 8:00:02 AM9/4/09
to
I tried downloads and so called fixes today that being the SuperAnti Spyware
and MalwareBytes etc and ran the programs as suggested. As I feared they tell
me in order to achieve a full PC repair I need to buy the Pro version. I
already have the full paid for version of Regcure that I run about twice
weekly which seems to do the same thing. After running the
SuperAntiSpyware/Malwarebytes, rebooted etc as instructed, I ran my Regcure
software and it told me I had several hundred low and medium level
faults.....seems the other suggested programs did very little as free
versions .

Now after spending a lot of time trying to sort out this annoying KB960859
update problem it still still keeps returning every time I log on no matter
how many times a day. Now another problem has occurred....the software
suggested refuses to uninstall, really frustrated !
I think I'll definately buy a Mac next computer upgrade

"Shenan Stanley" wrote:

> .... and save it to the root of your C:\ drive. After saving it to the root

smlunatick

unread,
Sep 4, 2009, 9:19:44 AM9/4/09
to
On Sep 4, 1:00 pm, Colin Cook <Colin C...@discussions.microsoft.com>
wrote:
> >http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B...
> > and visithttp://windowsupdate.microsoft.com/and select to do a

> > CUSTOM scan...
>
> > Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it.  You can
> > release the CTRL key after clicking each time.
>
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
>
> > Reboot again.
>
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.  Rebooting as needed.
>
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one and any of the "Office Live" ones or
> > "Windows Live" ones fornow.  I would completely avoid the
> > Optional Hardware updates.  Also - I do not see any urgent need to install
> > Internet Explorer 8 at this time.
>
> > --
> > Shenan Stanley
> >      MS-MVP
> > --
> > How To Ask Questions The Smart Way
> >http://www.catb.org/~esr/faqs/smart-questions.html

WRONG! There are the free versions of the two tools and they work
well.

As for Regcure, this falls into the registry clean-up tools catagory.
It must be noted that all registry clean-up tools can / will render
the Windows Registry damaged or corrupt. You must use extreme care
when you decide to use one.

PaulM

unread,
Sep 4, 2009, 3:06:31 PM9/4/09
to
Give this script a try here: Fix_KB960859

http://www.paulsxp.com/forum/viewtopic.php?f=11&t=121&p=223#p223

--
Windows XP and Vista Tweaks
------------------------------------------------------------
www.paulsxp.com
------------------------------------------------------------
Windows XP and Vista Help Forum
------------------------------------------------------------
www.paulsxp.com/forum
------------------------------------------------------------


"Colin Cook" <Colin Co...@discussions.microsoft.com> wrote in message
news:4F3271EA-5094-4984...@microsoft.com...

Shenan Stanley

unread,
Sep 4, 2009, 8:40:31 PM9/4/09
to
Colin Cook wrote:
> I tried downloads and so called fixes today that being the
> SuperAnti Spyware and MalwareBytes etc and ran the programs as
> suggested. As I feared they tell me in order to achieve a full PC
> repair I need to buy the Pro version. I already have the full paid
> for version of Regcure that I run about twice weekly which seems to
> do the same thing. After running the SuperAntiSpyware/Malwarebytes,
> rebooted etc as instructed, I ran my Regcure software and it told
> me I had several hundred low and medium level faults.....seems the
> other suggested programs did very little as free versions .
>
> Now after spending a lot of time trying to sort out this annoying
> KB960859 update problem it still still keeps returning every time I
> log on no matter how many times a day. Now another problem has
> occurred....the software suggested refuses to uninstall, really
> frustrated !
> I think I'll definately buy a Mac next computer upgrade

If you cannot use free tools like SuperAntiSpyware and MalwareBytes to clean
up whatever mess you allowed to infest your computer (and yes - they will
clean it up fine with the freeware versions I provided direct links to) -
you will fail in using a mac. ;-)

Dublin

unread,
Sep 23, 2009, 3:36:03 PM9/23/09
to

"Shenan Stanley" wrote:

Well Shenan, I´ve got the same problem as Colin and I did follow your
instruction but the same problem still remains. Do you have any other
suggestions?
I cant see why I should pay MS to get the support needed to solve this.

Shenan Stanley

unread,
Sep 23, 2009, 4:20:11 PM9/23/09
to
<snipped>

Dublin wrote:
> Well Shenan, I�ve got the same problem as Colin and I did follow
> your instruction but the same problem still remains. Do you have
> any other suggestions?
>
> I cant see why I should pay MS to get the support needed to solve
> this.

I assume you are in Sweden?

Looking at the KnowledgeBase article:
http://support.microsoft.com/kb/960859

It clearly states...

----------
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
----------

Sorry - I cannot read the web page if I select Sweden, so I do not know if
you can get the same free support (although I don't see why not.)

In any case, making sure you have tried these KB Articles:

How to troubleshoot common Windows Update, Microsoft Update,
and Windows Server Update Services installation issues
http://support.microsoft.com/kb/906602

How to troubleshoot Windows Update or Microsoft Update
when you are repeatedly offered an update
http://support.microsoft.com/kb/910339

Did you try downloading and installing the update manually?
http://www.microsoft.com/downloads/details.aspx?familyid=b3331388-1e52-4924-b512-23275a8fde84

If it fails to install manually, *immediately* after you attempt, can you
access your WindowsUpdate.log file and post the last 50 lines or so here?

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

--
Shenan Stanley
MS-MVP
--

Dublin

unread,
Sep 24, 2009, 4:30:01 PM9/24/09
to
> If it fails to install manually, *immediately* after you attempt, can you
> access your WindowsUpdate.log file and post the last 50 lines or so here?
>

Hi,
Now I have tried to install manually in safe mode and it still doesn´t work.
Hare are a copy out of the windowsupdate.log from the last attempt from the
windows update web page:


2009-09-24 22:18:04:468 3344 a0 COMAPI -------------
2009-09-24 22:18:04:468 3344 a0 COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2009-09-24 22:18:04:468 3344 a0 COMAPI ---------
2009-09-24 22:18:04:468 3344 a0 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2009-09-24 22:18:04:468 3344 a0 COMAPI - Updates in request: 1
2009-09-24 22:18:04:468 3344 a0 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-09-24 22:18:04:515 1104 f0 Agent *************
2009-09-24 22:18:04:515 1104 f0 Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2009-09-24 22:18:04:515 1104 f0 Agent *********
2009-09-24 22:18:04:515 1104 f0 Agent * Updates to install = 1
2009-09-24 22:18:04:515 3344 a0 COMAPI - Updates to install = 1
2009-09-24 22:18:04:515 3344 a0 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2009-09-24 22:18:05:234 1104 f0 Agent * Title = Säkerhetsuppdatering
för Windows XP (KB960859)
2009-09-24 22:18:05:234 1104 f0 Agent * UpdateId =
{7A3D3EF0-B671-4E63-8A49-B13A200CA003}.101
2009-09-24 22:18:05:234 1104 f0 Agent * Bundles 1 updates:
2009-09-24 22:18:05:234 1104 f0 Agent *
{02A674B6-0CE0-4FD6-8797-C4C47DFE9B84}.101
2009-09-24 22:18:08:500 1104 f0 Handler Attempting to create remote handler
process as JOHANSSON2\Nisse in session 0
2009-09-24 22:18:08:750 1104 f0 DnldMgr Preparing update for install,
updateId = {02A674B6-0CE0-4FD6-8797-C4C47DFE9B84}.101.
2009-09-24 22:18:08:750 3976 39c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0200) ===========
2009-09-24 22:18:08:750 3976 39c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-09-24 22:18:08:750 3976 39c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-09-24 22:18:08:750 3976 39c Handler :::::::::::::
2009-09-24 22:18:08:750 3976 39c Handler :: START :: Handler: Windows Patch
Install
2009-09-24 22:18:08:750 3976 39c Handler :::::::::
2009-09-24 22:18:08:750 3976 39c Handler : Updates to install = 1
2009-09-24 22:18:08:750 3976 39c Handler : Installing update
{02A674B6-0CE0-4FD6-8797-C4C47DFE9B84}.101
2009-09-24 22:18:08:750 3976 dbc Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\670c0b5ba709affa6ff264610dadede9.
2009-09-24 22:18:33:296 3976 dbc Handler Install completed with 0x0.
2009-09-24 22:18:33:296 3976 39c Handler : Install completed: result type
= 0x1, installer error = False, error = 0x0, disabled until reboot = No,
reboot required = No
2009-09-24 22:18:33:296 3976 39c Handler :::::::::
2009-09-24 22:18:33:296 3976 39c Handler :: END :: Handler: Windows Patch
Install
2009-09-24 22:18:33:296 3976 39c Handler :::::::::::::
2009-09-24 22:18:33:312 1104 520 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2009-09-24 22:18:33:312 1104 520 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 2693 vs AcceptRate 0.
2009-09-24 22:18:33:312 1104 520 DnldMgr * Update is not allowed to
download due to regulation.
2009-09-24 22:18:33:312 1104 520 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 2693 vs AcceptRate 0.
2009-09-24 22:18:33:312 1104 f0 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2009-09-24 22:18:33:312 1104 f0 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 2693 vs AcceptRate 0.
2009-09-24 22:18:33:312 1104 f0 DnldMgr * Update is not allowed to
download due to regulation.
2009-09-24 22:18:33:312 1104 f0 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 2693 vs AcceptRate 0.
2009-09-24 22:18:33:421 1104 7b8 AU Triggering Offline detection
(non-interactive)
2009-09-24 22:18:33:421 1104 7b8 AU #############
2009-09-24 22:18:33:421 1104 7b8 AU ## START ## AU: Search for updates
2009-09-24 22:18:33:421 1104 7b8 AU #########
2009-09-24 22:18:33:421 1104 7b8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {3DD283B3-FC61-4902-B899-020A17CC257E}]
2009-09-24 22:18:33:421 1104 520 Agent *************
2009-09-24 22:18:33:421 1104 520 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-09-24 22:18:33:421 1104 520 Agent *********
2009-09-24 22:18:33:421 1104 520 Agent * Online = No; Ignore download
priority = No
2009-09-24 22:18:33:421 1104 520 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-09-24 22:18:33:421 1104 520 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-09-24 22:18:33:421 1104 520 Agent * Search Scope = {Machine}
2009-09-24 22:18:33:421 1104 f0 Agent *********
2009-09-24 22:18:33:421 1104 f0 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2009-09-24 22:18:33:421 1104 f0 Agent *************
2009-09-24 22:18:33:421 3344 a50 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2009-09-24 22:18:33:421 3344 a50 COMAPI - Install call complete (succeeded
= 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2009-09-24 22:18:33:421 3344 a50 COMAPI - Reboot required = No
2009-09-24 22:18:33:421 3344 a50 COMAPI ---------
2009-09-24 22:18:33:421 3344 a50 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2009-09-24 22:18:33:421 3344 a50 COMAPI -------------

and this is the corresponding log from the KB960859.log:

1.812:
================================================================================
1.812: 2009/09/24 22:18:11.875 (local)
1.812:
C:\WINDOWS\SoftwareDistribution\Download\670c0b5ba709affa6ff264610dadede9\update\update.exe (version 6.3.13.0)
1.812: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.812: Hotfix started with following command line: -q -z -er
/ParentInfo:dcaf95fba317034ebaab310dc0569f26
1.812: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
2.125: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
error 0x2
2.125: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
error 0x2
2.125: DoInstallation: CleanPFR failed: 0x2
2.125: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
2.125: SetProductTypes: InfProductBuildType=BuildType.IC
2.125: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.140: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB960859$
2.140: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
2.140: ref tag c:\windows\system32\sp4.cab does not exist
2.140: ref tag c:\windows\system32\sp3.cab does not exist
2.140: ref tag c:\windows\system32\sp2.cab does not exist
2.140: ref tag c:\windows\system32\sp1.cab does not exist
2.140: ref tag c:\windows\system32\driver.cab does not exist
2.140: ref tag c:\windows\system32\fp40ext.cab does not exist
2.140: ref tag c:\windows\system32\fp40ext1.cab does not exist
2.156: ref tag c:\windows\system32\wms4.cab does not exist
2.156: ref tag c:\windows\system32\wms41.cab does not exist
2.156: ref tag c:\windows\system32\ims.cab does not exist
2.156: ref tag c:\windows\system32\ims1.cab does not exist
2.156: ref tag c:\windows\system32\ins.cab does not exist
2.156: ref tag c:\windows\system32\ins1.cab does not exist
2.156: Starting AnalyzeComponents
2.156: AnalyzePhaseZero used 0 ticks
2.156: No c:\windows\INF\updtblk.inf file.
2.156: OEM file scan used 0 ticks
2.187: AnalyzePhaseOne: used 31 ticks
2.187: AnalyzeComponents: Hotpatch analysis disabled; skipping.
2.187: AnalyzeComponents: Hotpatching is disabled.
2.187: FindFirstFile c:\windows\$hf_mig$\*.*
2.672: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.797: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.797: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.797: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.828: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.844: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.844: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.859: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.859: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.875: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.890: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.890: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
2.890: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
3.125: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
update.ver är felaktig.
3.203: AnalyzeForBranching used 0 ticks.
3.203: AnalyzePhaseTwo used 0 ticks
3.203: AnalyzePhaseThree used 0 ticks
3.203: AnalyzePhaseFive used 0 ticks
3.203: AnalyzePhaseSix used 0 ticks
3.203: AnalyzeComponents used 1047 ticks
3.203: Downloading 0 files
3.203: bPatchMode = TRUE
3.203: Inventory complete: ReturnStatus=0, 1063 ticks
3.203: Num Ticks for invent : 1063
3.234: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFX37.tmp
3.250: Fil som kopierades: c:\windows\inf\branches.inf
20.969: Allocation size of drive C: is 4096 bytes, free space = 211494121472
bytes
20.969: Drive C: free 201696MB req: 5MB w/uninstall 0MB
20.969: CabinetBuild complete
20.969: Num Ticks for Cabinet build : 17766
20.984: DynamicStrings section not defined or empty.
20.984: FileInUse:: Detection disabled.
21.984: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
22.031: System Restore Point set.
22.172: PFE2: Not avoiding Per File Exceptions.
22.297: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\update_SP3QFE.inf -> c:\windows\$hf_mig$\KB960859\update\update_SP3QFE.inf.
22.531: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\spuninst.exe -> c:\windows\$hf_mig$\KB960859\spuninst.exe.
22.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\spmsg.dll -> c:\windows\$hf_mig$\KB960859\spmsg.dll.
22.578: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\spcustom.dll -> c:\windows\$hf_mig$\KB960859\update\spcustom.dll.
22.609: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\KB960859.CAT -> c:\windows\$hf_mig$\KB960859\update\KB960859.CAT.
22.656: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\update.exe -> c:\windows\$hf_mig$\KB960859\update\update.exe.
22.687: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\updspapi.dll -> c:\windows\$hf_mig$\KB960859\update\updspapi.dll.
22.859: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\update.ver -> c:\windows\$hf_mig$\KB960859\update\update.ver.
22.859: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\updatebr.inf -> c:\windows\$hf_mig$\KB960859\update\updatebr.inf.
22.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\eula.txt -> c:\windows\$hf_mig$\KB960859\update\eula.txt.
22.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\update\branches.inf -> c:\windows\$hf_mig$\KB960859\update\branches.inf.
22.922: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\670c0b5ba709affa6ff264610dadede9\
22.922: Num Ticks for Copying files : 1953
22.922: Num Ticks for Reg update and deleting 0 size files : 0
22.922: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
22.969: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0


There are plenty of error msgs in the logs but windows update says that the
installation was successful...

Many thx to anyone who can solve this ;-)

Shenan Stanley

unread,
Sep 24, 2009, 4:57:09 PM9/24/09
to
<snipped>

Dublin wrote:
> Well Shenan, I�ve got the same problem as Colin and I did follow
> your instruction but the same problem still remains. Do you have
> any other suggestions?
>
> I cant see why I should pay MS to get the support needed to solve
> this.

> If it fails to install manually, *immediately* after you attempt,
> can you access your WindowsUpdate.log file and post the last 50
> lines or so here?
>

> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093

Dublin wrote:
> Now I have tried to install manually in safe mode and it still
> doesn�t work.
>
> Hare are a copy out of the windowsupdate.log from the last attempt
> from the windows update web page:

<snipped>


> There are plenty of error msgs in the logs but windows update says
> that the installation was successful...
>
> Many thx to anyone who can solve this ;-)

Let's verify something...

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story.

Post _both_ in response to this message verbatim. ;-)

Did you try the Microsoft Support link I gave you? Does it tell you that
you cannot get free support when you visit the page?

PaulM

unread,
Sep 24, 2009, 6:21:46 PM9/24/09
to
Give this script a try; Fix the KB960859, download the script here:

http://www.paulsxp.com/forum/viewtopic.php?f=11&t=121


Download: Fix_KB960859


--
Paul's XP and Vista Tweaks
--------------------------------------------
www.paulsxp.com
--------------------------------------------
www.paulsxp.com/forum
-------------------------------------------


"Dublin" <Dub...@discussions.microsoft.com> wrote in message
news:19F7FE1B-7E80-4C5B...@microsoft.com...


>> If it fails to install manually, *immediately* after you attempt, can you
>> access your WindowsUpdate.log file and post the last 50 lines or so here?
>>
>
> Hi,

> Now I have tried to install manually in safe mode and it still doesn´t

> work.
> Hare are a copy out of the windowsupdate.log from the last attempt from
> the
> windows update web page:
>
>
> 2009-09-24 22:18:04:468 3344 a0 COMAPI -------------
> 2009-09-24 22:18:04:468 3344 a0 COMAPI -- START -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2009-09-24 22:18:04:468 3344 a0 COMAPI ---------
> 2009-09-24 22:18:04:468 3344 a0 COMAPI - Allow source prompts: Yes;
> Forced: No; Force quiet: No
> 2009-09-24 22:18:04:468 3344 a0 COMAPI - Updates in request: 1
> 2009-09-24 22:18:04:468 3344 a0 COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2009-09-24 22:18:04:515 1104 f0 Agent *************
> 2009-09-24 22:18:04:515 1104 f0 Agent ** START ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2009-09-24 22:18:04:515 1104 f0 Agent *********
> 2009-09-24 22:18:04:515 1104 f0 Agent * Updates to install = 1
> 2009-09-24 22:18:04:515 3344 a0 COMAPI - Updates to install = 1
> 2009-09-24 22:18:04:515 3344 a0 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]

> 2009-09-24 22:18:05:234 1104 f0 Agent * Title = Säkerhetsuppdatering
> för Windows XP (KB960859)

> 2.672: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.687: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.797: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.797: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.797: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.828: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.844: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.844: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.859: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.859: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.875: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.890: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.890: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 2.890: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.
> 3.125: Installationsprogrammet för KB960859 upptäckte ett fel: Filen
> update.ver är felaktig.

Dublin

unread,
Sep 25, 2009, 11:53:01 AM9/25/09
to
> Let's verify something...
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story.
>
> Post _both_ in response to this message verbatim. ;-)
>
> Did you try the Microsoft Support link I gave you? Does it tell you that
> you cannot get free support when you visit the page?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Winver:
Version 5.1 (Build 2600.xpsp_sp3_gdr.090206-1234 : Service Pack 3)

Regarding the free support: It´s only available on phone during office
hours, not so useful for problems with my private computer. To get support
over email I have to pay 650 SEK (approx 70us$)...

Many thx for trying to help!

BR/Dublin

Dublin

unread,
Sep 29, 2009, 5:36:01 AM9/29/09
to
Hi Paul,
What does your script do? I'm not too keen to run scripts on my computer if
I cant be sure that it is safe.
br/Dublin

Shenan Stanley

unread,
Sep 29, 2009, 9:12:33 AM9/29/09
to

<snip>
http://groups.google.com/group/microsoft.public.windowsxp.perform_maintain/browse_frm/thread/bf97089a317b3cf1/

Dublin wrote:
> What does your script do? I'm not too keen to run scripts on my
> computer if I cant be sure that it is safe.

It is a vbscript (so you can download it and edit it if you want) - but it
essentially writes a key to your registry so that when something checks if
the KB article in question is installed or not, it sees it listed and
assumes it is (whether or not it is.)

HKey Local
Machine\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\

PaulM

unread,
Sep 29, 2009, 2:30:13 PM9/29/09
to

It will write a key to the registry that KB960859 is already installed.

--
Paul's XP and Vista Tweaks
--------------------------------------------
www.paulsxp.com
--------------------------------------------
www.paulsxp.com/forum
-------------------------------------------

"Dublin" <Dub...@discussions.microsoft.com> wrote in message

news:8CB324E6-8643-42F2...@microsoft.com...

Dublin

unread,
Sep 29, 2009, 5:01:01 PM9/29/09
to

"Shenan Stanley" wrote:

> <snip>
> http://groups.google.com/group/microsoft.public.windowsxp.perform_maintain/browse_frm/thread/bf97089a317b3cf1/
>
> Dublin wrote:
> > What does your script do? I'm not too keen to run scripts on my
> > computer if I cant be sure that it is safe.
>
> It is a vbscript (so you can download it and edit it if you want) - but it
> essentially writes a key to your registry so that when something checks if
> the KB article in question is installed or not, it sees it listed and
> assumes it is (whether or not it is.)
>
> HKey Local
> Machine\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\
>
> --
> Shenan Stanley
> MS-MVP
> --


Ok, now it starts to get interesting. I looked at the script and it wont
help me since I have the swedish version (the script will never find
"Security Update for Windows XP (KB960859)" since that text is in swedish in
my registry).
Q: Can I just run the line:
WshShell.RegWrite
"HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\","You
will no longer be prompted for KB960859 update." , "REG_SZ"
To get the same result as the script? But that line is in english - does it
matter? I have checked my registry for the same information as the script
does in HKLM\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\HotFix\KB960859\Comments and it seems to be there (except
for the language...).

What does the line above do really? Does it enter that text to the registry
and then the windows update reads it and does not try to install KB960859
anymore? But in my computer I already nave several lines in
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\ like
installdate, registrylocation and more - it looks really that the information
that alread is there should tell windows update that KB960859 is installed.
I'm puzzled.

I can provide a screenshot of the contents of my registry for
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\ if anyones
interested...

BR Dublin

PaulM

unread,
Sep 30, 2009, 2:19:31 PM9/30/09
to
I guess the script would have to be in Swedish for it to work. Just change
the English to Swedish.

Post your key here, I will try to redo it to Swedish.

--
Paul's XP and Vista Tweaks
--------------------------------------------
www.paulsxp.com
--------------------------------------------
www.paulsxp.com/forum
-------------------------------------------

"Dublin" <Dub...@discussions.microsoft.com> wrote in message

news:7A2DDC29-4A5C-4066...@microsoft.com...

Dublin

unread,
Sep 30, 2009, 3:19:02 PM9/30/09
to

"PaulM" wrote:

> I guess the script would have to be in Swedish for it to work. Just change
> the English to Swedish.
>
> Post your key here, I will try to redo it to Swedish.
>
> --

This is the conents of
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\ in my
registry if that is what you asked for?
BR/Dublin

DisplayName REG_SZ Säkerhetsuppdatering för Windows XP (KB960859)
DisplayVersion REG_SZ 1
HelpLink REG_SZ http://support.microsoft.com?kbid=960859
InstallDate REG_SZ 20090829
NoModify REG_DWORD 0x00000001 (1)
NoRepair REG_DWORD 0x00000001 (1)
ParentDisplayName REG_SZ Windows XP - Programvaruuppdatering
ParentKeyName REG_SZ OperatingSystem
Publisher REG_SZ Microsoft Corporation
RegistryLocation REG_SZ HKLM\SOFTWARE\Microsoft\Updates\Windows
XP\SP4\KB960859
ReleaseType REG_SZ Security Update
TSAware REG_DWORD 0x00000001 (1)
UninstallString REG_SZ "C:\WINDOWS\§NtUninstallKB960859§\spuninst\spuninst.exe"
URLInfoAbout REG_SZ http://support.microsoft.com

PaulM

unread,
Sep 30, 2009, 4:08:29 PM9/30/09
to
Here is a better idea, just load the script with notepad and change the
English to Swedish, then save it and run it. Watch out for word wrap.

--
Paul's XP and Vista Tweaks
--------------------------------------------
www.paulsxp.com
--------------------------------------------
www.paulsxp.com/forum
-------------------------------------------


"Dublin" <Dub...@discussions.microsoft.com> wrote in message

news:F547CF10-7483-46D7...@microsoft.com...


>
>
> "PaulM" wrote:
>
>> I guess the script would have to be in Swedish for it to work. Just
>> change
>> the English to Swedish.
>>
>> Post your key here, I will try to redo it to Swedish.
>>
>> --
>
> This is the conents of
> HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\KB960859\ in my
> registry if that is what you asked for?
> BR/Dublin
>

> DisplayName REG_SZ Säkerhetsuppdatering för Windows XP (KB960859)


> DisplayVersion REG_SZ 1
> HelpLink REG_SZ http://support.microsoft.com?kbid=960859
> InstallDate REG_SZ 20090829
> NoModify REG_DWORD 0x00000001 (1)
> NoRepair REG_DWORD 0x00000001 (1)
> ParentDisplayName REG_SZ Windows XP - Programvaruuppdatering
> ParentKeyName REG_SZ OperatingSystem
> Publisher REG_SZ Microsoft Corporation
> RegistryLocation REG_SZ HKLM\SOFTWARE\Microsoft\Updates\Windows
> XP\SP4\KB960859
> ReleaseType REG_SZ Security Update
> TSAware REG_DWORD 0x00000001 (1)
> UninstallString REG_SZ

> "C:\WINDOWS\§NtUninstallKB960859§\spuninst\spuninst.exe"
> URLInfoAbout REG_SZ http://support.microsoft.com

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