Repair the registery
Scott Micale
registry being corrupted from a virus I got. How can I repair that so I can
install SP2?
Thanks
<----- Which Way ----->
You might try ntregopt.exe at
http://www.larshederer.homepage.t-online.de/erunt/
It rebuilds the hives, but I'm doubtful it will repair a registry from
a virus issue. But it might worth a try.
sandy58
Ron Martell
If Service Pack 2 won't install then it will normally give you a
message that explains exactly why, or at least an error message of
some kind.
What exactly happens when you try to install Service Pack 2?
Here is a web site with some suggestions on preparing for the install
of SP2: http://www3.telus.net/dandemar/spackins.htm
If there was any sort of serious problem with the registry on your
computer then Windows XP would not start up. The fact that Windows
boots up is proof positive that your registry does not contain any
serious corruption.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Tom Che [MSFT]
I agree with Ron, if there is any error message when you attempt to install
SP2, please let us know the error message verbatim for further assistance.
Furthermore, there seems to be some viruses in your system as you
mentioned. In this case, we recommend that backup all important data and
then format and reinstall the whole Windows operating system. Although
this is time consuming and may cause data lost, this is the best and
quickest method to resolve all your issues caused by virus or spyware, even
those currently not found. In addition, clean install and up to date
patching is the best solution for a compromised machine that will provide
stability going forward.
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
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>From: "Scott Micale" <hrm_...@news.postalias>
>Subject: Repair the registery
>Date: Wed, 23 Nov 2005 11:47:17 -0500
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>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
Scott Micale
denied". It starts the installation and get pretty far along and then this
message pops up. It then starts to undo everything it did and then reboots
the machine.
I even tried installing it in Safe Mode, but same result.
Hope you guys know how to fix this.
Thanks!
-Scott
"Tom Che [MSFT]" <v-to...@online.microsoft.com> wrote in message
news:b1UCsPK8...@TK2MSFTNGXA02.phx.gbl...
Tom Che [MSFT]
Thanks for your reply.
I understand you get an "Access is denied" error message when you try to
install Windows XP SP2. I recommend you may refer to the following KB
article to resolve this issue:
873148 You receive an "Access is denied" error message when you try to
install Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;873148
I copy related information as below just for your convenience:
Important: This article contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. For more
information about how to back up, restore, and modify the registry, click
the following article number to view the article in the Microsoft Knowledge
Base:
Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986
CAUSE
==================
These issues may occur when permissions for one or more registry keys are
restricted in a way that prevents the update of those registry keys. A
failure to update a registry key may cause the Setup program to fail.
WORKAROUND
==================
Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.
Note: You must be a member of the Administrators security group to complete
these steps.
To work around this issue, follow these steps.
Step 1: Verify that there is a failure to update the registry
------------------------------
a. Open the Svcpack.log file. By default, this file is located in the
C:\Windows folder. To open the Svcpack.log file, click Start, click Run,
type %windir%\svcpack.log, and then click OK.
b. On the Edit menu, click Find.
c. In the Find what box, type DoRegistryUpdates failed, and then click
Find Next.
d. If a DoRegistryUpdates failed error message is found, a problem exists
that is preventing the update of the registry. The error message will be
similar to the following example:
xxxx.xxx: DoInstallation:DoRegistryUpdates failed.
xxxx.xxx: Access is denied.
xxxx.xxx: Message displayed to the user: Access is denied.
Note xxxx.xxx represents the timestamp of each entry.
Step 2: Locate the specific registry key
------------------------------
As soon as you have verified that a registry permission failure has
occurred, you must locate the correct registry key to change the
permissions and enable Windows XP SP2 to install successfully. To do this,
follow these steps:
a. Include registry information in the Setupapi.log file by enabling
verbose logging. For more information about how to enable verbose logging,
view the following article in the Microsoft Knowledge Base:
How to enable verbose logging on a Windows XP-based computer
http://support.microsoft.com/kb/906485
Note: By default, registry keys are not recorded in the Setupapi.log file.
After you enable verbose logging, install Windows XP SP2 again to capture
the registry key.
b. Open the Setupapi.log file. By default, this file is located in the
C:\Windows folder. To open the Setupapi.log file, click Start, click Run,
type %windir%\setupapi.log, and then click OK.
c. Press CTRL+END to scroll to the end of the Setupapi.log file.
d. On the Edit menu, click Find.
e. In the Find what box, type Error 5: Access is denied under Direction,
click Up, and then click Find Next.
The found entry in the Setupapi.log file should be similar to the following
example:
#-007 Deleting registry key HKCR\vnd.ms.radio
#E033 Error 5: Access is denied.
Note: The line before the "Access is denied" entry indicates the registry
key in question. In this case, HKCR stands for the registry hive that is
labeled "HKEY_CLASSES_ROOT." "vnd.ms.radio" is one subkey that is located
under that registry hive.
Step 3: Reset the registry permissions
------------------------------
As soon as you have found the registry subkey that has the incorrect
permissions, update the permissions for that subkey. To update the
permissions of the registry subkey, follow these steps:
a. Click Start, click Run, type regedit, and then click OK to start
Registry Editor.
b. Locate and right-click the registry subkey that you noted in Step 2d,
and then click Permissions.
c. Under Group or user names, click Administrators.
d. Under Permissions for Administrators, make sure that the Allow check
box for the following entries is selected:
- Full Control
- Read
e. Click Apply, and then click OK.
f. On the File menu, click Exit to quit Registry Editor.
The permissions issue for the registry subkey should now be resolved, and
Windows XP SP2 should install successfully. If you experience additional
problems when you try to install Windows XP SP2, repeat these steps as
needed.
Hope this helps!
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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--------------------
>From: "Scott Micale" <hrm_...@news.postalias>
>References: <eC26R2E8...@TK2MSFTNGP12.phx.gbl>
<b1UCsPK8...@TK2MSFTNGXA02.phx.gbl>
>Subject: Re: Repair the registery
>Date: Wed, 30 Nov 2005 15:56:15 -0500
>Lines: 76
>X-Priority: 3
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>Newsgroups: microsoft.public.windowsxp.help_and_support
>NNTP-Posting-Host: wireless.speedynet.net 216.29.29.21
>Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl!TK2MSFTNGP
08.phx.gbl!TK2MSFTNGP14.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl
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>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
Scott Micale
but on to another one. It is not telling me that "Service Pack 2 Setup
Error The requested section was not present in the activation context"
Any idea?
Thanks!
"Tom Che [MSFT]" <v-to...@online.microsoft.com> wrote in message
news:h3Jvw8m9...@TK2MSFTNGXA02.phx.gbl...
Tom Che [MSFT]
Thanks for your reply.
Based on the new error message, it seems that there still are some
permission issues on your system registry. You may refer to the following
steps to troubleshoot this new issue:
NOTE: the following steps only work with Windows XP Professional Edition
1. Log on the computer as a Local Administrators group member.
2. Click Start, click Run, type cmd, and then press ENTER.
3. Type the following command and then press ENTER:
secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb
/verbose /areas regkeys
You will receive a "Task is completed" message, and maybe a warning message
that something could not be done. You can safely ignore this message.
4. Restart the computer and try to install SP2 again.
Hope this helps.
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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>From: "Scott Micale" <hrm_...@news.postalias>
>References: <eC26R2E8...@TK2MSFTNGP12.phx.gbl>
<b1UCsPK8...@TK2MSFTNGXA02.phx.gbl>
<eAx$CCf9FH...@TK2MSFTNGP14.phx.gbl>
<h3Jvw8m9...@TK2MSFTNGXA02.phx.gbl>
>Subject: Re: Repair the registery
>Date: Thu, 1 Dec 2005 10:40:11 -0500
>Lines: 258
>X-Priority: 3
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>X-RFC2646: Format=Flowed; Original
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>NNTP-Posting-Host: wireless.speedynet.net 216.29.29.21
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windowsxp.help_and_support:603761
>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
Scott Micale
"Tom Che [MSFT]" <v-to...@online.microsoft.com> wrote in message
news:o6efgmu9...@TK2MSFTNGXA02.phx.gbl...
Tom Che [MSFT]
Thanks for your clarification.
For Windows XP Home Edition, you may refer to the following steps to
resolve this issue:
Step I. Download the full SP2 package
-------------------------------------
<http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11
fdcdf8/WindowsXP-KB835935-SP2-ENU.exe>
NOTE1: Please just download and do NOT install it now.
NOTE2: If you have downloaded the full package or ordered the SP2 CD (not
from Automatic Updates or Windows Update), please skip to next Step.
Step II. Download a tool
-------------------------------------
1. Download subinacl which also works on Windows XP Home Edition from the
following link:
<http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91
-93cf-ed6985e3927b&displaylang=en>
2. Save the downloaded file to any location you like.
3. Double click the downloaded file to install it.
NOTE: You can save the downloaded file at any places. I just assume that
you will install it into the default folder C:\Program Files\Windows
Resource Kits\Tools
Step III. Create a batch file
-------------------------------------
1. Create a text file in notepad and copy the following text to it
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f
2. Save the file as reset.bat and save it on the desktop
3. Copy the reset.bat file to C:\Program Files\Windows Resource Kits\Tools
folder
4. Enter the following commands one at a time and click Enter.
cd\
cd C:\Program Files\Windows Resource Kits\Tools
reset.bat
5. After a few minutes by processing subinacl, please test the problem
again. If the issue persists, please boot into Safe Mode as below:
Step IV. Enter Safe Mode to install SP2.
-------------------------------------
1. Restart the computer.
2. Keep pressing the F8 key until the Windows Startup menu appears.
3. Choose Safe Mode, and press Enter.
4. Please use the downloaded full package or the CD to install SP2 in Safe
Mode.
Hope this helps.
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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--------------------
>From: "Scott Micale" <hrm_...@news.postalias>
>References: <eC26R2E8...@TK2MSFTNGP12.phx.gbl>
<b1UCsPK8...@TK2MSFTNGXA02.phx.gbl>
<eAx$CCf9FH...@TK2MSFTNGP14.phx.gbl>
<h3Jvw8m9...@TK2MSFTNGXA02.phx.gbl>
<uQglG2o...@TK2MSFTNGP11.phx.gbl>
<o6efgmu9...@TK2MSFTNGXA02.phx.gbl>
>Subject: Re: Repair the registery
>Date: Fri, 2 Dec 2005 07:53:07 -0500
>Lines: 348
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>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
Scott Micale
I really apprecitae your help!
Thanks again!
-Scott
"Tom Che [MSFT]" <v-to...@online.microsoft.com> wrote in message
news:bDiPduW%23FHA...@TK2MSFTNGXA02.phx.gbl...
Tom Che [MSFT]
Thanks for your reply.
You are always welcome!
I appreciate your update and response, and I am glad to hear that the
problem has been fixed. Here's a summary of this post for your reference:
Action: Try to install SP2 on a Windows XP Home Edition machine.
Results: Get an "Access is denied" error and then "The requested section
was not present in the activation context".
Cause: Corrupted registry keys on permissions
Resolution: Follow KB 873148 and then use Subinacl tool to reset the
permissions.
Meanwhile, I would like to list the following question template here and
you can use it as a guideline for your future issues. By answering the
questions when submitting a post, it will greatly help us understand your
problem and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what has been changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots if possible.
Please do not hesitate to post in this great newsgroup if you need any
assistance in the future. I look forward to working with you again.
Have a nice day!
Sincerely,
Tom Che
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>From: "Scott Micale" <hrm_...@news.postalias>
>References: <eC26R2E8...@TK2MSFTNGP12.phx.gbl>
<b1UCsPK8...@TK2MSFTNGXA02.phx.gbl>
<eAx$CCf9FH...@TK2MSFTNGP14.phx.gbl>
<h3Jvw8m9...@TK2MSFTNGXA02.phx.gbl>
<uQglG2o...@TK2MSFTNGP11.phx.gbl>
<o6efgmu9...@TK2MSFTNGXA02.phx.gbl>
<u#91Z9z9...@TK2MSFTNGP09.phx.gbl>
<bDiPduW#FHA....@TK2MSFTNGXA02.phx.gbl>
>Subject: Re: Repair the registery
>Date: Mon, 5 Dec 2005 16:15:36 -0500
>Lines: 489
>X-Priority: 3
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>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl
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>X-Tomcat-NG: microsoft.public.windowsxp.help_and_support