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No Sound and can't install Realtek AC'97 Driver

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Don

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Dec 21, 2007, 1:41:01 AM12/21/07
to
I'm running XP. Motherboard is ASUS P4P800 with onboard sound. The CPU is an
Intel Pentium 4. I lost my sound the other day. Perhaps I did something, but
I haven't a clue what it might be. On Device Manager I have an exclaimation
mark on the Multimedia Audio Controller and a Question Mark on the Ethernet
Controller (whatever that is). I've downloaded and tried (many, many times)
to install the Audio Driver from RealTek. It goes merrily along until the
warning (unsigned driver. Do you wish to continue.) I click yes, and it
continues for a second, then halts and then the computer crashes and reboots.
I've done everything I can think of, including a repair install. Nothing
works. I see similar problems on the Net, but nothing that seems to apply to
this case. I'd appreciate any help anyone can give me. But remember, I'm a
Senior and not all that computer savy. Thanks. Don.
--
Thanks, Don

DL

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Dec 21, 2007, 5:22:53 AM12/21/07
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Ethernet controler is a device on your motherboard that connects to an input
plug on the back of your PC - similar to a large phone connector - its used
to connect, by ethernet cable to other PC's or to a modem
The driver for this is obtained from your motherboard site.
Initially; in Device Manager rt click on this device & remove. When the PC
is rebooted it should be reinstalled automatically, if the ? remains visit
Asus site and update the driver
Similar process for Audio Controler

"Don" <D...@discussions.microsoft.com> wrote in message
news:61FF83B3-66FF-4AD4...@microsoft.com...

Don

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Dec 21, 2007, 12:21:01 PM12/21/07
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Thanks for the help. I tried the recommended procedure several times before
I posted. The driver (latest RealTek download) always begins to install and
goes merrily along for a while, but then it stops and asks for the file
ALCXWDM.SYS. This is the problem. I can't provide this single file. I've
looked at many discussions on the Net about this file, but I can't find it
(as a single file.) I know it's a component of the audio driver and should
be in there, but it doesn't seem to be. I've replaced the RealTek download a
couple of times, but it doesn't help. I just can't figure it out. As to the
Ethernet Controller, I'm connected to the net and have no problem and the
driver is there so I can't figure out why there's a question mark on it in
Device Manager. Again, thanks for the help.
--
Thanks, Don

Don

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Dec 21, 2007, 4:11:02 PM12/21/07
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Futher information (see my previous TWO posts, above and below)... I went
into the registry and the missing driver (alcxwdm.sys) is there in the
drivers. During the audio driver install, the other files are installed with
no problem until it reaches alcxwdm.sys, but it stops there and asks for that
'file'. I'd love to supply it, but when I locate it (C:windows\system
32\drivers \alcxwdm.sys) the 'installer' can't see it and there's no option
but to close the install. There, that's the complete story--I think. Does
anyone have any notion what's going on here? Thanks again for the help. Don.
--
Thanks, Don

fr...@theshire.net

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Dec 22, 2007, 11:47:18 AM12/22/07
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You said it's AC-97, but just in case I'll ask:

is this an "HD" sound device? If so you may need to install the Microsoft
UAA Driver first, then install the realtek driver (after a reboot).
Google for UAA, you'll find it.

Per_Killer

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May 25, 2008, 2:54:57 PM5/25/08
to

I have the exact same problem as described above. My Realtek AC'97
(Built-in soundcard to the Asus MSI K8V-X motherboard) sound-card
started becoming troublesome and I can just get sound on one channel. I
uninstalled SoundMAX and the AC'97-drivers, downloaded the latest
version and start installing it. It looks fine until windows says that
the drivers don't have a signature whatever and asks me if I want to
proceed anyway. I click yes and the installation continues for afew
more seconds before screen turns black instantly and I find myself back
at the motherboard-logo as my comp is rebooting..
Any solve/fix or ideas about what the problem may be?

Thanks,

-Per Sindre


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MJK

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Aug 25, 2008, 9:20:06 PM8/25/08
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I got the same porblem

cant some one help plz


smlunatick

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Aug 26, 2008, 4:40:41 PM8/26/08
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On Aug 26, 2:20 am, MJK <M...@discussions.microsoft.com> wrote:
> I got the same porblem
>
> cant some one help plz

Access the motherboard's manufacturer's web site. You should find the
correct driver files for the motherboard there.

a1websolutions

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Jan 6, 2009, 11:46:39 AM1/6/09
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I am going to re-open this thread, as I too am having the *-EXACT SAME
issues-* as the previous posters!!

ASUS PS4800D-X MOBO
*-I have tried the drivers from both ASUS and Realtek's websites-*, as
well as several different AC97 drivers bundles from various drivers
sites ..

All drivers ultimately end in the computer rebooting itself ...

CAN ANYBODY PROVIDE A SOLUTION??

*-I have $20 via paypal for anybody who can post a solution that
WORKS!!
-*
thanks!

Tim


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smlunatick

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Jan 6, 2009, 1:28:32 PM1/6/09
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On Jan 6, 4:46 pm, a1websolutions <a1websolutions.

As with most "on-board" devices, it is generally recommended to
install the latest "up to date" chipset drivers. Once these are
installed, the remain "unknown" devices should respond correctly to
their driver install process. Access the motherboard manufacturer's
web site and download the correct "tweaked" chipset driver as well as
the remaining drivers.

Patrick Keenan

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Jan 6, 2009, 1:37:09 PM1/6/09
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"a1websolutions" <a1websolut...@DoNotSpam.com> wrote in message
news:a1websolut...@DoNotSpam.com...

>
> I am going to re-open this thread, as I too am having the *-EXACT SAME
> issues-* as the previous posters!!
>
> ASUS PS4800D-X MOBO
> *-I have tried the drivers from both ASUS and Realtek's websites-*, as
> well as several different AC97 drivers bundles from various drivers
> sites ..

Install the *correct* motherboard chipset drivers first, before attempting
to install the audio drivers.

> All drivers ultimately end in the computer rebooting itself ...

This indicates a crash, which indicates that you are attempting to install
the wrong drivers.

Take more care when looking at the driver sections.

HTH
-pk

Ally Wilson

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Feb 18, 2009, 4:38:08 PM2/18/09
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For PK to state the obvious..that our computers are crashing, and then
to suggest we take more time when downloading the drivers, is beyond
patronising.

I'm having the exact same problem with my mother's computer and it's
totally infuriating, it's doubly not helpful to have someone telling me
what i already know and then presume i don't know how to download the
right driver, grrrr.


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Joe Buck

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Apr 19, 2009, 2:39:14 AM4/19/09
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redjwood <redjwoo...@DoNotSpam.com> wrote:

>
>Don't know if this will help at all. I was having the same problem with
>the crashing after trying to install the AC '97 driver on a computer
>that I reloaded windows on (because I put a larger hard drive in).
>Before I started the project, I had checked the device manager to check
>what sound drivers, etc. I would need after the install, and it
>indicated that it had the Realtek AC '97 sound driver. After the
>install, I used a program called "Driver Robot" (found it when searching
>for the Realtek driver) to scan for & download whatever drivers I would
>need, and it downloaded the Realtek AC '97 driver for my computer. As I
>indicated earlier, all it did would crash my computer. After further
>research, I found a SoundMAX integrated digital audio driver that was
>apparently for a Gateway 500 series computer (which is what I was
>working on). It worked. Here's the link...
>http://support.gateway.com/support/d...&uid=229973289
>Not sure this will help anyone, if they are not working on a Gateway
>computer, but thought I'd mention it.

Next time you move to a larger hard drive, do the smart thing and
clone the old drive the new drive so that you won't have to go through
all that.

gauravsood_91

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May 9, 2009, 12:50:45 AM5/9/09
to

just do one thing

one ur pc side cover

look at ur ****in motherboard note down the model no. may be in black
or white .

then type that in google with manufacturer name

i am sure u will not get every desired driver for ur computer

hope this helps


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oravavaara

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May 10, 2009, 4:19:45 AM5/10/09
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I'm having the same problem on my mom's computer... To avoid confusion:

I have visited the manufacturer's site directly (emachines) and
downloaded the audio driver from there- same result (CRASH- not "your
computer must reboot for changes) and still "no audio device is
installed"

I have run the troubleshoot wizard from add hardware in the control
panel- same result

My mom had purchased a copy of Driver Detective- through that utility I
found two alternate sites for the driver- same result.

Also, I tried the built in system restore that comes with xp- It won't
work. Upon reboot, it says there was an unspecified error.

Also, I tried to reboot from a disk. After selecting the correct drive
in the F10 menu, it boots normally.

Only one possibility- zombie computer. It won't heal, it won't die,
and it's eating my brains.


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gauravsood_91

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May 10, 2009, 6:38:10 AM5/10/09
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do one thing

open ur cpu from side if u r using a desktop else open up the base of
ur laptop.
look in the manul how to open ur laptop base.

now
lok at ur motherboard now. there will be a model name or number writen
.

mostly name is given

then note it down and then type that motherboard name in google search
like this
download "ur motherboard name" audio drivers.

then go through some sites for it .
hopw this help


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oravavaara

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May 10, 2009, 11:18:11 AM5/10/09
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WOW. That is SO helpful. I in no way shape or form already did that.

Read posts before you reply to them, please!


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gauravsood_91

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May 10, 2009, 1:43:28 PM5/10/09
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okay do one thing search for soundmax digital audio driver on google

these driver can work with any audio chip no need look for c media or
realtek audio drivers

and download the *.exe file of these drivers so that u don have to
scratch ur with device manager .


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maximBolakHelper

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Jul 17, 2009, 11:33:31 AM7/17/09
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download normal Soundmax drivers from old motherboards like D865PERL let
them force throw add new hardware setup manager and force over the tab
that says it is not recommended because it cant verify blablabla it will
works
dont install realtek they wont work Your system will reboot

install soundmax drivers manually force them over.
if you have any prob
enta...@gmail.com
regards


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Mrkanda

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Aug 15, 2009, 11:18:22 PM8/15/09
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I have a Vintage AE-1 Barebone computer with the Asus K8S-MV/V
motherboard with onboard sound SiS 7012. The 7012 drivers don't work and
the Realtek AC'97 drivers have the same problems loading as stated
earlier in this thread (blank screen, restart before completion). So,
are there actually any solutions found out there?

I have ordered a different sound car, but in the meantime I would to
get the existing one working if possible. I already tried loading older
versions of the AC'97 driver with no luck. I also tried loading SoundMax
drivers after uninstalling the partial AC'97 drivers - no luck. The
Gateway driver thing didn't work for my computer. BTW, I just
re-installed Windows XP Pro SP2 on a new partition. I also updated my
Bios to the latest one. So far, no luck.

Anyone?
Thanks, Mark


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sysop_247

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Sep 14, 2009, 3:48:44 PM9/14/09
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I had the same issue here...
I solved it by going to windows update online, choose "custom updates"
then on the left you will see a
"Hardware - Optional" link. Choose the sound driver it recommends for
your
integrated sound card and install....
Hope this helps!


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BakaBilly

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Dec 27, 2009, 5:55:08 PM12/27/09
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Ok I have HAD the exact same issue but HAVE FIXED THIS ISSUE.

The problem is with pretty much ANY motherboard with AC 97 drivers for
ONBOARD sound. You get to the end of the install almost (just after
saying "Continue Anyway") and BAM blue screen.

Ditch those drivers. Download the Soundmax Drivers you were linked to
earlier in this thread. Save those to a place you know youre going to be
able to find them. (I will link the SoundMax drivers again soon, as I am
having this problem AGAIN and I am relearning how to fix this problem as
I go...but I want people to know NOW there is a fix and this is IT.)

Go to your Device Manager (if youre here you should know how to do
this.) uninstall the drivers you have for your current onboard audio
device.

Reboot your machine. Your compuer will find the hardware automatically
and want to install drivers automatically. Dont let it. Cancel OUT.

After canceling out, go to your control panel and ADD NEW HARDWARE.

It should search and then it will give you a choice of finding the
drivers automatically or letting you choose from a list. You want to
choose from a list. Your RealTek AC 97 should be here...im sure im going
to have to come back and edit this post to get this actually correct,
BUT this is the jist of it. If youre doing any of the above youre on the
right path.

If this doesnt work im sure the many of you have tinkering minds like
me and will stumble upon the correct solution to the equation above..

After I edit this post and get it right...ill be expecting MY TWENTY
DOLLARS! :)


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David H. Lipman

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Dec 27, 2009, 6:23:48 PM12/27/09
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From: "BakaBilly" <BakaBill...@DoNotSpam.com>

| Ok I have HAD the exact same issue but HAVE FIXED THIS ISSUE.


What issue ?
Like all techarena.in idiots you FAILED to even quote what you replied to.

Users are ENCOURAGED to drop the C R A P Usenet front-end called techarena.in and access
this News Group directly with the following News URL...

news://msnews.microsoft.com/microsoft.public.windowsxp.help_and_support

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Shenan Stanley

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Dec 27, 2009, 8:13:18 PM12/27/09
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<snipped by techarena.in>

BakaBilly wrote:
> Ok I have HAD the exact same issue but HAVE FIXED THIS ISSUE.

<snipped>


> After I edit this post and get it right...ill be expecting MY TWENTY
> DOLLARS! :)

Interested to see what "BakaBilly" said and was actually responding to?

Drop that "techarena.in" web forum that leeched the content from an actual
newsgroup (why? likely to make their forum look active) and use something
better. Something that might QUOTE what you are replying to for the many
who might read it in the future...

Still interested?

http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/browse_frm/thread/c09f179d488bf6e1/

There it is. Notice it started in December 2007, was somehow brought 'back
to life' in May and August of 2008 - and then AGAIN in January, February,
April, May, July, August, September and now December 2009. It's... bad
form.

The OP you *think* will know what you are talking about hasn't responded to
this conversation in 2 years. ;-) Even the latest response was 3 months
ago - by someone other than the OP, and they were giving their solution, not
asking for a solution.

BakaBilly's Profile: http://forums.techarena.in/members/168093.htm : Come
on BakaBilly, 4 posts total, 4 posts in one day (today)... You are not
heavily vested in the techarena.in crud - break out. ;-)

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BakaBilly

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Dec 27, 2009, 7:44:41 PM12/27/09
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Wow like ALOT of e-DICKS you failed to re-read your own post to see what
an ass youre being. So im not a PRO-Techarena poster.... The ONLY reason
I registered was because ive seen this problem everywhere on google
without a solution. So I took a few minutes to register and post a
solution. I got to TechArena.in by way of google, with this being a top
hit. Who cares how I got here...

The OP certainly knew WHAT PROBLEM I was refereing to.

And if youre such a "pro" techarena poster then maybe when you see a
post you can look at the Thread subject...its right up there to the
right..yep look right there see? Even Google chrome shows it...its even
in the "RE:" section of my post.

Its a scientific fact that people are not half the a$$es they seem to
be online. Its easier to be rude when there are no consequences for
being rude and no rewards for being polite.

Anyways thanks for helping me hijack my own post with this BS. I hope
all TechArena people arent like this. I was thinking about checking out
the rest of the site.....

Buffalo

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Dec 27, 2009, 10:43:30 PM12/27/09
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BakaBilly wrote:
> Wow like ALOT of e-DICKS you failed to re-read your own post to see
> what an ass youre being. So im not a PRO-Techarena poster.... The
> ONLY reason I registered was because ive seen this problem everywhere
> on google without a solution. So I took a few minutes to register and
> post a solution. I got to TechArena.in by way of google, with this
> being a top hit. Who cares how I got here...
>

No, you are the ignorant ass!
Buffalo


David H. Lipman

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Dec 27, 2009, 10:55:21 PM12/27/09
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From: "BakaBilly" <BakaBill...@DoNotSpam.com>

| Wow like ALOT of e-DICKS you failed to re-read your own post to see what an ass youre
| being. So im not a PRO-Techarena poster.... The ONLY reason I registered was because
| ive seen this problem everywhere on google without a solution. So I took a few minutes
| to register and post a solution. I got to TechArena.in by way of google, with this
| being a top hit. Who cares how I got here...

| The OP certainly knew WHAT PROBLEM I was refereing to.

| And if youre such a "pro" techarena poster then maybe when you see a post you can look
| at the Thread subject...its right up there to the right..yep look right there see? Even
| Google chrome shows it...its even in the "RE:" section of my post.

| Its a scientific fact that people are not half the a$$es they seem to be online. Its
| easier to be rude when there are no consequences for being rude and no rewards for
| being polite.

| Anyways thanks for helping me hijack my own post with this BS. I hope all TechArena
| people arent like this. I was thinking about checking out the rest of the site.....
| -- BakaBilly

TechArena.in is a leech of Usenet and fakes that it provides forums when they are
actually Usenet news groups and uses the vBulletin USENET gateway. In this case it is a
news group within the Microsoft.* hierarchy and can be directly accessed via the Microsoft
news server; MSNews.Microsoft.Com using a news client via TCP port 119.

Users of TechArena.in are *strongly* ENCOURAGED to drop the TechArena.in leech of
Usenet and access "this" News Group directly with the following News URL...

BakaBilly

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Dec 29, 2009, 11:55:33 AM12/29/09
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Except the guy who gave his solution 3 months ago (or just about any
solution in this thread.) writes his post just as I did mine with the
solution and no qutoed "problem" yet doesnt get the "idiot"
treatment...that was so gracefuly removed (thank you.)

But really anyone with this problem is going to google "cant install AC
97 drivers" or "computer crashes when installing AC 97 drivers" in which
case google will direct them to this forum post (its on the first hit
page.) and they will know that my solution is to their problem.

I guess I dont know what the other form of this site looks like since I
still access it thru my fav. list. But if its anything like what I see,
the topic of the thread is also up and to the right.

Anyways. At any rate. If anyone is STILL having the same issue even
with the above fix, post letting me know as ive figured out several
workarounds to the problem of crashing when installing the RealTek AC 97
drivers.

bigmessy

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Jan 2, 2010, 9:20:39 PM1/2/10
to

BakaBilly;4746668 Wrote:
>
> Anyways. At any rate. If anyone is STILL having the same issue even
> with the above fix, post letting me know as ive figured out several
> workarounds to the problem of crashing when installing the RealTek AC 97
> drivers.

Hi there
Thanks for you post, I follow exactly your post but couldn't figure out
the the "add new hardware" phase since the give me the list of
hardwares... please, help again.
Andrew


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BakaBilly

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Jan 3, 2010, 9:46:07 PM1/3/10
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bigmessy;4752228 Wrote:
> Hi there
> Thanks for you post, I follow exactly your post but couldn't figure out
> the the "add new hardware" phase since the give me the list of
> hardwares... please, help again.
> Andrew

When you reboot its going to find the new hardware and ask you if it
can install drivers and all that but you want to cancel out of that.

in Windows XP
Go To START - Control Panel - Add New Hardware (u may need to turn on
classic view?) When you run the Add Hardware it will ask you if it can
find the right drivers for you, click the option on the bottom, you want
to tell windows where to look, if it gives you the option at anytime for
Windows to search for and install it manually or Install manually from a
list, install manually from a list. It should show AC 97 on that list.
From there you can add the hardware, drivers will start to install, it
will tell you the drivers arent signed, continue anyways and keep going
from there.

Sorry I dont have exact wording on what windows tells you. Without
installing some new hardware and writting down what it says, I cant
really get to those menus.

Hope this helps some. If not, mebbe I can try to find the menus >_< Id
rather not.


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popo2

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Jan 5, 2010, 4:58:08 AM1/5/10
to

Thanks for your help I too have been struggling with this problem since
re-installing XP. I have followed the first method but get the same
problem. I uninstalled the audio hardware, and then followed the
installer just like it says, but even then upon installing the driver I
get the blue screen. I have downloaded 3-4 different drivers, but to no
avail.
After installking Everest I foind my specs to be as follows:

-Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name JOHN-PC
User Name John

Motherboard:
CPU Type Mobile Intel Pentium M 735, 1700 MHz (17 x 100)
Motherboard Name Asus M6000Ne Series Notebook
Motherboard Chipset Intel Odem i855PM-333
System Memory 512 MB (PC2700 DDR SDRAM)
BIOS Type AMI (09/06/04)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI MOBILITY RADEON 9800 (64 MB)
Video Adapter ATI MOBILITY RADEON 9800 (64 MB)
3D Accelerator ATI Mobility Radeon 9600/9700 (M10/M11)

*Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller
[B-1]*

Storage:
IDE Controller Intel(R) 82801DBM Ultra ATA Storage Controller -
24CA
Disk Drive ST9160821A (149 GB, IDE)
Disk Drive JetFlash Transcend 4GB USB Device (3 GB, USB)
Optical Drive TOSHIBA ODD-DVD SD-R6372 (DVD+RW:4x/2x,
DVD-RW:4x/2x, DVD-ROM:8x, CD:16x/10x/24x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 39997 MB (33921 MB free)
D: (NTFS) 112619 MB (112449 MB free)
Total Size 149.0 GB (142.9 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

Mouse HID-compliant mouse
Mouse Logitech PS/2 Port Mouse

Network:
Network Adapter Broadcom NetLink (TM) Gigabit Ethernet
(192.168.1.4)
Network Adapter Intel(R) PRO/Wireless 2200BG Network Connection

Peripherals:
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
USB2 Controller Intel 82801DBM ICH4-M - Enhanced USB2 Controller
[B-1]
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
Battery Microsoft ACPI-Compliant Control Method Battery -

Then Itried your second method and downloaded SoftPaq SP24482 from the
Compaq website through google...and ended up upon installation with the
'Soundmax' software, but no apparant driver and still not sound...so I
don't quite know what to expect here.
Could anyone shed any light on the matter? I would be very grateful,
thanks very much.


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popo2
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