Computer always restarts
paqu...@uwo.ca
wonderfully but it always restarts even when I have told the system to
shut down. I have repeatedly checked all the potentially relevant
power settings in BIOS and can see nothing that could cause this
restart even after a deliberate "shutdown."
Does anyone have any ideas of what could be going on here and how to
fix it?
Thanks for any help!
MAP
Anna
> paqu...@uwo.ca wrote:
>> I purchased a new computer in December (MB = Intel DQ965GF). It works
>> wonderfully but it always restarts even when I have told the system to
>> shut down. I have repeatedly checked all the potentially relevant
>> power settings in BIOS and can see nothing that could cause this
>> restart even after a deliberate "shutdown."
>>
>> Does anyone have any ideas of what could be going on here and how to
>> fix it?
>>
>> Thanks for any help!
"MAP" <mikepaw...@OVEhotmail.com> wrote in message
news:ecJXPxi...@TK2MSFTNGP06.phx.gbl...
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299
>
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806
> --
> Mike Pawlak
paquette:
Also, take a look at
http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2372&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21
for BIOS and driver updates for that board.
I assume you have to hold down your computer's power button or pull the plug
when this situation occurs, right? That's the only way(s) to power off?
And you say this problem "always" occurs?
You've indicated you purchased the computer in December so I would think
it's still under warranty, yes? If so, have you been in touch with the
retailer/vendor/manufacturer about this?
Anna
Vanguard
news:1184422913.8...@r34g2000hsd.googlegroups.com...
Do you have any events defined in Scheduled Tasks where the "wake
computer" option is enabled?
Did you check any wakeup triggers defined in the BIOS are enabled, like
"wake on LAN" or "wake on timer"?
"always restarts" doesn't tell us WHEN it restarts. Does it restart
immediately after powering down? Does "restart" actually mean the
computer never did power down but instead warm rebooted? Does the
computer power up for the "restart" after some period of time after
powering down? Are you actually hibernating instead of shutting down?
paqu...@uwo.ca
Hmm--immediate restart--same as if one selected restart!
paqu...@uwo.ca
> > paque...@uwo.ca wrote:
> >> I purchased a new computer in December (MB = Intel DQ965GF). It works
> >> wonderfully but it always restarts even when I have told the system to
> >> shut down. I have repeatedly checked all the potentially relevant
> >> power settings in BIOS and can see nothing that could cause this
> >> restart even after a deliberate "shutdown."
>
> >> Does anyone have any ideas of what could be going on here and how to
> >> fix it?
>
> >> Thanks for any help!
>
> news:ecJXPxi...@TK2MSFTNGP06.phx.gbl...
>
> >http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299
>
> >http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806
> > --
> > Mike Pawlak
>
> paquette:
> for BIOS and driver updates for that board.
>
> I assume you have to hold down your computer's power button or pull the plug
> when this situation occurs, right? That's the only way(s) to power off?
>
> And you say this problem "always" occurs?
>
> You've indicated you purchased the computer in December so I would think
> it's still under warranty, yes? If so, have you been in touch with the
> retailer/vendor/manufacturer about this?
> Anna
I will try the retailer if I can't get to the bottom of it myself but
prefer the latter--basically I prefer to understand what is happening.
Vanguard
news:1184504135.6...@r34g2000hsd.googlegroups.com...
>
> "Vanguard" wrote:
>>
>> paquette wrote ...
>>>
>>> I purchased a new computer in December (MB = Intel DQ965GF). It
>>> works
>>> wonderfully but it always restarts even when I have told the system
>>> to
>>> shut down. I have repeatedly checked all the potentially relevant
>>> power settings in BIOS and can see nothing that could cause this
>>> restart even after a deliberate "shutdown."
>>
>> computer" option is enabled?
>>
>> Did you check any wakeup triggers defined in the BIOS are enabled,
>> like
>> "wake on LAN" or "wake on timer"?
>>
>> "always restarts" doesn't tell us WHEN it restarts. Does it restart
>> immediately after powering down? Does "restart" actually mean the
>> computer never did power down but instead warm rebooted? Does the
>> computer power up for the "restart" after some period of time after
>> powering down? Are you actually hibernating instead of shutting
>> down?
>
> Hmm--immediate restart--same as if one selected restart!
Go into the BIOS and check any power management options there.
paqu...@uwo.ca
problem. I have gone systematically through everything in all of the
posts but unfortunately have not been able to get to the bottom of the
problem. More specifically, I have done the following:
1. updated BIOS;
2. checked for offending software as per one of the Microsoft
knowledge base links;
3. checked Event Viewer for system-error events that seem to be
associated with a shutdown-nothing;
4. unchecked automatic restart in system/advanced-no errors on
shutdown, however;
5. rechecked several times the power settings in BIOS-"wake on LAN
from S5" is disabled and also cannot be changed either in the old BIOS
or in the new-nothing else in BIOS power set up (there are only four
settings) seems in any way related to the problem.
In short, I at a dead end!
On Jul 18, 3:59 am, "Vanguard" <n...@mail.invalid> wrote:
> paquettewrote in message
>
> news:1184504135.6...@r34g2000hsd.googlegroups.com...
>
>
>
>
>
> > "Vanguard" wrote:
>
> >>paquettewrote ...
paqu...@uwo.ca
problem. I have gone systematically through everything in all of the
posts but unfortunately have not been able to get to the bottom of the
problem. More specifically, I have done the following:
1. updated BIOS;
2. checked for offending software as per one of the Microsoft
knowledge base links;
3. checked Event Viewer for system-error events that seem to be
associated with a shutdown-nothing;
4. unchecked automatic restart in system/advanced-no errors on
shutdown, however;
5. rechecked several times the power settings in BIOS-"wake on LAN
from S5" is disabled and also cannot be changed either in the old BIOS
or in the new-nothing else in BIOS power set up (there are only four
settings) seems in any way related to the problem.
In short, I at a dead end!
On Jul 18, 3:59 am, "Vanguard" <n...@mail.invalid> wrote:
> paquettewrote in message
>
> news:1184504135.6...@r34g2000hsd.googlegroups.com...
>
>
>
>
>
> > "Vanguard" wrote:
>
> >>paquettewrote ...
Vanguard
to the motherboard. With Windows running, and by touching the bare
metal case to ground yourself (static drain), pull the pwr connectors
from the mobo header. Now shutdown Windows (not a restart). Does the
computer stay powered off now? If so, you have a defective Power switch
(i.e., it is always shorted).
The Power switch is a momentary switch that closes when depressed. This
shorts the 2 pins in the header on the motherboard. The power supply
unit (PSU) is never completely turned off (unless you pull the power
cord on the back). It still supplies a 5-volt standby line to supply
power to logic on the motherboard used to determine when the PSU fully
powers up. On the 20-pin connector from the PSU to the motherboard,
there is a PS-ON line (green) which when pulled low (ground) tells the
PSU to power up. If this line is high or open (it gets pulled high if
open) then the PSU does not power on. If the Power switch is shorting
then it is pulling low the PS-ON line and telling the PSU to turn on.
paqu...@uwo.ca
paqu...@uwo.ca
While I was in the box, I tried disconnecting the power switch
connector from the motherboard while Vista was running and then tried
a shutdown. No luck--restarted as always! I then tried the same with
the "restart sw" connector and still no luck. Furthermore, when I
took it back to the retailer, one of their techies said he was able to
do a shutdown successfully from BIOS. He offered to do a clean
install of Vista--I don't think so after all the work I put into
getting a working Vista/XP dual boot with the Vista partition hidden
from XP so XP doesn't clobber the Vista restore points! In any case I
think the switch is now "out of play" as a suspect on this one.
Here are the BIOS power settings. I don't see how any of this could
force a restart on shutdown but perhaps someone knows better than I:
After Power Failure <Stay off>
Wake on LAN from S5 <Power on>
EIST <Enable>
Wake system from S5 <Disable>
Any and all ideas welcome!
paqu...@uwo.ca
time ago in this forum at
but, unfortunately the problem remains unresolved.
If anyone has any further suggestions in light of my exclusion of the
off/on switch and my posting of the BIOS power-management settings, I
would be deeply grateful.
paqu...@uwo.ca
Paul
> I have finally found some time to do what was suggested to me some
> time ago in this forum at
>
> http://groups.google.com/group/microsoft.public.windowsxp.hardware/browse_thread/thread/a396f27bcf1ac98f/c744ba1b095e79cd
>
>
> If anyone has any further suggestions in light of my exclusion of the
> off/on switch and my posting of the BIOS power-management settings, I
> would be deeply grateful.
>
Disconnect the LAN cable (while system is running). Shut down.
Does it restart now ? Or does it shut down ?
Paul
paqu...@uwo.ca
On Aug 30, 1:24 pm, Paul <nos...@needed.com> wrote:
> no_spam_paque...@uwo.ca wrote:
> > I have finally found some time to do what was suggested to me some
> > time ago in this forum at
>
> >http://groups.google.com/group/microsoft.public.windowsxp.hardware/br...
paqu...@uwo.ca
On Aug 30, 1:24 pm, Paul <nos...@needed.com> wrote:
> no_spam_paque...@uwo.ca wrote:
> > I have finally found some time to do what was suggested to me some
> > time ago in this forum at
>
> >http://groups.google.com/group/microsoft.public.windowsxp.hardware/br...
paqu...@uwo.ca
On Aug 30, 1:24 pm, Paul <nos...@needed.com> wrote:
> no_spam_paque...@uwo.ca wrote:
> > I have finally found some time to do what was suggested to me some
> > time ago in this forum at
>
> >http://groups.google.com/group/microsoft.public.windowsxp.hardware/br...
paqu...@uwo.ca
Apologies for unintended repeated messages. I think I've figured out
why this is happening.
Paul
Downloadable manual for Intel DQ965GF is here.
http://download.intel.com/design/motherbd/gf/D5602101US.pdf
Table 10 on page 43, gives a list of wake reasons.
AFAIK, S5 is the shutdown state (i.e. not Standby from the Windows
menu, but a request to shutdown, should put you in S5).
Disabling PME in the BIOS, would prevent any PCI bus devices from
waking the computer. That should include the LAN chip, if it was
on the PCI bus. I notice in the table, they mention the PCI Express
bus has a similar function called WAKE#, but I've never seen that
mentioned in other company's BIOSes.
The RTC alarm can be programmed by Windows, but I doubt the
Windows Scheduler would do something evil like set the thing
to wake up only seconds after a shutdown.
The Last Power State feature in the BIOS, should be set to
"Power Off". That way, when the power fails on the computer,
it remains in the Off state. You could try that as an experiment,
if you suspected the problem had something to do with the
machine confusing a shutdown operation, as a power failure.
Work through the manual, and maybe a few more ideas will come
to mind.
The last couple of times this problem has come up, it was the
LAN interface that was doing it, so I was hoping this would be
a slam dunk :-(
This could always be an actual hardware failure of some sort,
but there is a lot of stuff to experiment with first.
How much USB stuff is connected to the computer ? Could
you minimize the amount of USB on there, for another test
case ?
Paul
w_tom
> I FINALLY got around to opening the box--to put in some new RAM.
> While I was in the box, I tried disconnecting the power switch
> connector from the motherboard while Vista was running and then tried
> a shutdown. No luck--restarted as always! I then tried the same with
> the "restart sw" connector and still no luck. Furthermore, when I
> took it back to the retailer, one of their techies said he was able to
> do a shutdown successfully from BIOS.
First appreciate how a power supply system gets turned off. The
operating system must understand what power supply controller is being
used AND therefore how to talk to it. Things such as removing power
switch were recommended on wild speculation; not based upon how
hardware works.
Second, if the OS does not know how to talk to that power supply
controller, then it cannot command power off. BIOS, obviously, would
know how to issue those same commands.
So your objective is to install the appropriate software (probably
in HAL) for that particular motherboard. The rub. You cannot do
that. That information is simply withheld from or completely
mysterious to most techs. Sometimes that software for that
motherboard does not even exist. That software would be unique to a
motherboard chip set AND should be available from motherboard
manufacturer. That manufacturer should have provided correct software
for Microsoft to include in Vista. Often information is not
available unless you make yourself enough of a pain. Most motherboard
manufacturers are dealing with people who don't know how electricity
works, did not even know about the power supply controller, and did
not know why the power switch would be completely irrelevant. Better
from them is to say nothing; claim that information is not available.
I can only point you in the right direction. BIOS could power off
the computer suggesting computer hardware can talk to power supply
controller AND power supply controller can turn off power supply.
That implies Windows has installed the wrong software for your power
supply controller.
paqu...@uwo.ca
provoking responses!
With respect to Paul's suggestions I spent some time last night
looking carefully at Table 10 and especially at the footnotes to that
table as well as reviewing what seem to be pertinent parts of the
manual. In the wake of that exercise I've done several things though
I've not yet had the time to pursue in detail all of the threads Paul
raised. I did do a couple of things early this morning, however, that
seemed modestly promising to me after reflecting on Paul's comments
and the manual's content. First, I re-enabled legacy USB support
which I had disabled for reasons I won't bore you with. I also
downloaded from Intel and flashed in the most recent BIOS dated
today. One observation that troubles me is that the "Wake on LAN from
S5" option in the power tab of BIOS is inaccessible-both in the BIOS
that I had previously downloaded and in the one released today.
Scrolling down through the power options simply skips over that
option. That seems odd to me although the possibility of this being
some kind of wake-up-from-LAN effect seems very remote given that I
physically removed the LAN cable with no impact at all on the restart
behavior.
w_tom's points raised a couple of seemingly pertinent observations in
my mind. First, this is a dual-boot machine (Vista 32 and XP Pro) and
this behavior occurs on shutdown from BOTH systems. Second, the
history of this particular machine is that I installed XP Pro while
waiting (and waiting, and waiting, and waiting) to receive my copy of
Vista. Unless my memory is playing tricks with me-which is possible
of course, shut down worked normally for several weeks from the
original XP Pro installation and then stopped working for some unknown
reason which leads me back to Paul's hypothesis about the possibility
of some sort of hardware problem. That behavior, of course, has
survived into the new dual-boot installations!
Do these observations lead anywhere, I wonder?
paqu...@uwo.ca
In any case, I'm pretty sure that's a red herring.
Paul
> I guess Intel ATM does not allow BIOS control of "Wake LAN from S5."
> In any case, I'm pretty sure that's a red herring.
It could be controlled from the NIC properties in Windows. Waking features
can be controlled there.
For example, I have an Intel networking chip. I go to Device Manager,
select "Network Adapters", click on the instance of the adapter
"Intel Pro 1000/CT", do "Properties". A panel appears. Click
"Advanced". Scroll down the list, until you can see "Wake On LAN".
Select the "Wake On LAN" entry. Click "Properties" button.
Enable PME: OS Controlled (or enabled or disabled)
Wake on Link Settings: Disabled! (not forced or OS controlled)
Wake on Settings: OS Controlled (has several Magic Packet settings)
You can hammer your Ethernet chip into submission using those three
settings. I think the "Link" setting is the one you want Disabled.
"Link" means, if the light is lit, wake the computer. In other words,
as soon as another device is at the other end of the link, wake
me up (which would normally be always...). Very annoying. Magic
Packet is a bit more sane, because it takes a properly formatted
Magic Packet to wake the chip. The chip uses pattern matching for
that one.
HTH,
Paul
paqu...@uwo.ca
Hmmm--no "Wake on LAN" entry on mine but "Link" was active. I've
turned it off but I can't reboot until later (Acronis backup in
progress).
Thanks again!
On Aug 31, 11:44 am, Paul <nos...@needed.com> wrote:
paqu...@uwo.ca
"off" but that doesn't help.
I also disconnected all USB devices but no luck on that either!
BTW, the ONLY power-management options in BIOS are:
After Power Failure <Stay off>
Wake on LAN from S5 <Power on>
EIST <Enable>
Wake system from S5 <Disable>
So I'm still stumped!
On Aug 31, 11:44 am, Paul <nos...@needed.com> wrote: