Motorola Q-Phone and Active Sync

[Tom Keifer]

A user attached a Motorola Q-Phone via a USB port to a PC runningWin XP Pro
SP/2 before installing the accompanying software. The PC now now allocates
two drive letters (E:\ and F:\) to USB devices at machine start even though
no USB devices are attached.

Device manager reports a "Generic Flash HS-CF USB Device" and a "Generic
Flash HS-Combo USB Device" as installed hardware.
Drive Manager reports that the E:\ and F:\ drives are removable storage
devices, with 0 total space and 0 space available.

I do not know if the Q-Phone has PnP components that were recognized when
the phone was attached, or if Active Sync ran.

Any ideas on what registry keys need to be modified or deleted to prevent
this phantom hardware installing at boot?

Thanks

[smlunatick]

If the ohone has a "memory card" slot, then the Windows will treat
this as a memory card reader. You should be able to uninstall these
"devices" from within Device Manager.

Here is a sample "batch" file which will let you access Device Manager
so as to clean up the devices:

set devmgr_show_nonpresent_devices=1
cd %SystemRoot%\System32
start devmgmt.msc

[Tom Keifer]

****

If the ohone has a "memory card" slot, then the Windows will treat
this as a memory card reader. You should be able to uninstall these
"devices" from within Device Manager.

Here is a sample "batch" file which will let you access Device Manager
so as to clean up the devices:

set devmgr_show_nonpresent_devices=1
cd %SystemRoot%\System32
start devmgmt.msc

****

I tried to uninstall the USB devices in Device Manager, when the system was
rebooted, the devices reappear. They must be a registry entry or entries
that load the device drivers and allocate the drive letters at machine
start. I'm loath to start editing the registry without knowing which keys
need to be changed and what effect it may have on other dependencies.

Thanks,
Tom Keifer

[smlunatick]

Reboot the system WITHOUT the phone connected to the PC. If the phone
is connected when XP is booting, it will always come back. Then, look
for the Motorola drivers and install these before you reconnect the
phone.

[Tom Keifer]

I guess I'm not making myself clear.

The Q-phone was connected to the PC via a USB cable before the software was
installed. The user realized he made a mistake, and uninstalled the software
(VZ Manager, Active Sync). The users first incident report concerned a
network drive share mapping (F:\) 'unable to connect'.

Examining the system, I found two devices in Device Manager, "Generic Flash
HS-CF USB Device" and "Generic Flash HS-Combo USB Device" as installed
hardware, even though there were no devices attached to USB ports.

I uninstalled the devices via device manager.

Upon rebooting the PC, with no USB devices attached to the PC, the USB
devices reappear in device manager, and the E:\ and F:\ drive letters are
allocated as removable storage drives.

[nellieellis]

I have no idea what keys need to be deleted or modified. The phone just refuses to come on and the battery has been replaced already.

Tom Keifer wrote:

Motorola Q-Phone and Active Sync
04-Feb-08

Thanks

Previous Posts In This Thread:

On Monday, February 04, 2008 3:41 PM
Tom Keifer wrote:

Motorola Q-Phone and Active Sync

Thanks

On Monday, February 04, 2008 4:15 PM
Tom Keifer wrote:

****If the ohone has a "memory card" slot, then the Windows will treatthis as

****
If the ohone has a "memory card" slot, then the Windows will treat
this as a memory card reader. You should be able to uninstall these
"devices" from within Device Manager.

Here is a sample "batch" file which will let you access Device Manager
so as to clean up the devices:

set devmgr_show_nonpresent_devices=1
cd %SystemRoot%\System32
start devmgmt.msc
****

I tried to uninstall the USB devices in Device Manager, when the system was
rebooted, the devices reappear. They must be a registry entry or entries
that load the device drivers and allocate the drive letters at machine
start. I'm loath to start editing the registry without knowing which keys
need to be changed and what effect it may have on other dependencies.

Thanks,
Tom Keifer

On Tuesday, February 05, 2008 3:24 AM
Tom Keifer wrote:

On Tuesday, February 05, 2008 11:15 PM
smlunatick wrote:

Re: Motorola Q-Phone and Active Sync
On Feb 4, 3:41=A0pm, "Tom Keifer" <vendorm...@firebirdtech.co> wrote:
o

h

If the ohone has a "memory card" slot, then the Windows will treat
this as a memory card reader. You should be able to uninstall these
"devices" from within Device Manager.

Here is a sample "batch" file which will let you access Device Manager
so as to clean up the devices:

set devmgr_show_nonpresent_devices=3D1

cd %SystemRoot%\System32
start devmgmt.msc

On Tuesday, February 05, 2008 11:15 PM
smlunatick wrote:

Re: Motorola Q-Phone and Active Sync
On Feb 4, 4:15=A0pm, "Tom Keifer" <vendorm...@firebirdtech.co> wrote:
s

Reboot the system WITHOUT the phone connected to the PC. If the phone
is connected when XP is booting, it will always come back. Then, look
for the Motorola drivers and install these before you reconnect the
phone.

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[nellieellis]

Please understand that I am a computer dunce. I have the usb cable plugged in to my computer with the phone attached. Do you want me to unplug it?

Tom Keifer wrote:

I guess I'm not making myself clear.

05-Feb-08

Previous Posts In This Thread:

Thanks

Thanks,
Tom Keifer

On Tuesday, February 05, 2008 11:15 PM
smlunatick wrote:

Re: Motorola Q-Phone and Active Sync
On Feb 4, 3:41=A0pm, "Tom Keifer" <vendorm...@firebirdtech.co> wrote:
o

h

If the ohone has a "memory card" slot, then the Windows will treat
this as a memory card reader. You should be able to uninstall these
"devices" from within Device Manager.

Here is a sample "batch" file which will let you access Device Manager
so as to clean up the devices:

set devmgr_show_nonpresent_devices=3D1
cd %SystemRoot%\System32
start devmgmt.msc

On Tuesday, February 05, 2008 11:15 PM
smlunatick wrote:

Re: Motorola Q-Phone and Active Sync
On Feb 4, 4:15=A0pm, "Tom Keifer" <vendorm...@firebirdtech.co> wrote:
s

Reboot the system WITHOUT the phone connected to the PC. If the phone
is connected when XP is booting, it will always come back. Then, look
for the Motorola drivers and install these before you reconnect the
phone.

On Monday, March 22, 2010 10:20 PM
nellie ellis wrote:

motorola q

I have no idea what keys need to be deleted or modified. The phone just refuses to come on and the battery has been replaced already.

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BizTalk: Conditional looping incorporating the Greater Than functoid.
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[Shenan Stanley]

nellie ellis wrote:
> I have no idea what keys need to be deleted or modified. The phone
> just refuses to come on and the battery has been replaced already.

Are you just hopeful that people will still be tracking this conversation
over two years after the last posting was made to it?

Archived conversation from February 2008:
http://groups.google.com/group/microsoft.public.windowsxp.hardware/browse_frm/thread/5d77930cbfb182d5/

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[Shenan Stanley]

nellie ellis wrote:
> Please understand that I am a computer dunce. I have the usb cable
> plugged in to my computer with the phone attached. Do you want me
> to unplug it?

Do you now think someone that replied more than two years ago is directing
you now?

Archived conversation from February 2008:
http://groups.google.com/group/microsoft.public.windowsxp.hardware/browse_frm/thread/5d77930cbfb182d5/

Please post your issue in detail - don't depend on someone elses *OLD*
posting.