Health and Support Center Issue

[Ken]

I have noticed that the Health and Support messages are not complete. The
windows brand icon "Uabrand.gif" does not show because the Health and
Support is looking for it using a path "windows\Help\ntdef.chm" which does
not exist on my machine. If I do a search for this graphic I find it in the
path "windows\PCHealth\HelpCtr\System\images\Centers". There are other
deficiences which appear to be the result of incorrect paths. For example I
will get responses that contain "XOX". Looking at these same screens on
another machine the "XOX" entries are replaced with specific instrurctions
like "Right click on the start button and then click properties". I have
only recenltly noticed this so I suspect that it is something to do with the
SP2 upgrade that I performed a number of weeks ago.

Looking at another computer with XP Pro that I recently purchased with SP2
installed by Dell, I see that the Health and Support center is not Dell
modifed but the Health and Support center in the machine that was upgraded
is Dell modifed. I also have the path "windows\Help\ntdef.chm" on the more
recent machine.

One final observation that I have made is that my computer at work that has
not yet been upgraded to SP2 appears to have the same dicectory structure
("windows"\PCHealth\...") as the machine that I upgraded to SP2.

Anyone have an idea of how I can correct this?

[Torgeir Bakken (MVP)]

Ken wrote:

> I have noticed that the Health and Support messages are not complete. The
> windows brand icon "Uabrand.gif" does not show because the Health and
> Support is looking for it using a path "windows\Help\ntdef.chm" which does
> not exist on my machine. If I do a search for this graphic I find it in the
> path "windows\PCHealth\HelpCtr\System\images\Centers". There are other
> deficiences which appear to be the result of incorrect paths. For example I
> will get responses that contain "XOX".

Hi

The VBScript below may fix this.

Copy and paste the script code below into a new Notepad document.
Save the file with a .vbs file extension. Run the file by double
clicking on it.

'--------------------8<----------------------
Set oShell = CreateObject("WScript.Shell")
sBaseKey = "HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl"

On Error Resume Next
oShell.RegDelete sBaseKey & "\FEATURE_BEHAVIORS\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_DISABLE_MK_PROTOCOL\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_LOCALMACHINE_LOCKDOWN\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_MIME_HANDLING\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_MIME_SNIFFING\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_OBJECT_CACHING\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_WINDOW_RESTRICTIONS\HelpCtr.exe"
oShell.RegDelete sBaseKey & "\FEATURE_ZONE_ELEVATION\HelpCtr.exe"

MsgBox "Finished!", _
vbInformation + vbSystemModal, "Help and Support fix"
'--------------------8<----------------------

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

[Ken]

>
> The VBScript below may fix this.
>

Thanks for the attempt but it had no affect on the problems I am seeing. I
restored everythng back to where I began.

[Rob Fowler [MSFT]]

"Ken" wrote:

> I have noticed that the Health and Support messages are not complete. The
> windows brand icon "Uabrand.gif" does not show because the Health and
> Support is looking for it using a path "windows\Help\ntdef.chm" which does
> not exist on my machine. If I do a search for this graphic I find it in the
> path "windows\PCHealth\HelpCtr\System\images\Centers". There are other
> deficiences which appear to be the result of incorrect paths. For example I
> will get responses that contain "XOX". Looking at these same screens on
> another machine the "XOX" entries are replaced with specific instrurctions
> like "Right click on the start button and then click properties".

[snip]

Hi Ken-

This can occur when your Temporary Internet files folder gets too full. I
had the exact problem you describe (I will add that the help topic font was
incorrectly appearing as Times New Roman, and the links were broken). The
problem was solved by doing the following:

1. Click Start > Control Panel > Internet Options.
2. Under 'Temporary Internet files', click 'Delete Files...'.
3. Click 'OK' when the warning message appears.
4. Wait for the process to complete (while the hourglass cursor displays).

If this is the root of your problem, you should now be able to go to Start >
Help and Support, the help topics will display correctly. Even if this isn't
your problem, it's a harmless procedure.

I hope this helps.

Regards,
Rob