Shell Icon Hidden Window

[Ramakrishnan Rajamani]

I have a typical problem while logging off from Windows XP. Each time, I
logoff there is a popup window with the header "ShellIconHiddenWindow" and
automatically disappears after a few seconds. Why is this? And how do I
prevent it from appearing again?

[No Spam]

I have been having a similar problem since last week - at least that was
when I first noticed the problem. Only change I had made to my machine
around the time I first noticed the problem was to install musicmatch
jukebox 10 and the latest version of winamp. I beklieve i also installed
fineprint as well. Do not know if the problem relates to the installation of
any of these applications. Did you install any of these before you started
noticing the problem. If its one of these applications I mentioned then that
could be the culprit. Please let m,e know.

"Ramakrishnan Rajamani" <Ramakrishn...@discussions.microsoft.com>
wrote in message news:933126A5-3156-4BAC...@microsoft.com...

[Ramakrishnan Rajamani]

You are absolutely right. I have installed Musicmatch Jukebox 10 after which
I have started noticing this problem. What did you do to handle this
situation?

Thanks
Ramakrishnan Rajamani.

[No Spam]

I have not done anything as yet. I was in fact ignoring the problem until I
had a chance to uninstall some these applications I installed and hopefully
by a process of elimination find the problem. That you had also installed
musicmatch 10 would seem to suggest that this is the source of the problem.
If it turns out that it is I hope a patch will be available soon from
musicmatch as I do not want to uninstall it. It would be good to know if
anyone else has had this problem after installing mmjb 10 to see if this
problem is widespread.

"Ramakrishnan Rajamani" <Ramakrishn...@discussions.microsoft.com>
wrote in message news:EA0DB661-E390-4B5D...@microsoft.com...

[Ramakrishnan Rajamani]

Here is the R & D that I have done thus far. Hope this might help you and
the other views of this forum. Opening the MSCONFIG, I unchecked the
Musicmatch start up files that are loaded at the start up of windows. After
I have done this, the problem is resolved. I do not see the message any
longer.

Best of luck.

[No Spam]

What is the purpose of these musicmatch startup files? Are they needed for
the application to function properly?

"Ramakrishnan Rajamani" <Ramakrishn...@discussions.microsoft.com>
wrote in message news:01B5E4C0-8CA6-4CB7...@microsoft.com...

[Malke]

No Spam wrote:

> What is the purpose of these musicmatch startup files? Are they needed
> for the application to function properly?

There is no function except to torture you and clog up your startup.
MusicMatch will work fine without this. This action is one of my pet
peeves against software developers - their program might be the most
important thing in the world to them, but it shouldn't start
automatically with Windows unless *I* tell it to. peeve, peeve. ;-)

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

[TheBull]

Found the same exact symptoms after loading Music match 10.

Uncheck the 2 music match files in the startup folder in MSCONFIG and
it cleared up the problem.
Thanks fot he info.

[flor]

I have had the same problem.... and I recently installed MM 10.

[Toadey]

Thanks all. I have had a similar problem after installing MMJ 10 but had not
made the connection between cause and effect. Thanks again.

T

[whcoombs]

Hi.

I've been reading the threads and I've the same problem, Some times the
Shell icon Hidden window comes up. I have all 3 of the music match start
up things unchecked, and also after one use of music match I can not
open it again until I restart the computer. HELP

--
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[Dick]

Can you, or somebody, list the files that should be unchecked in
msconfig? I have looked and don't see anything that looks like
musicmatch. I also have MM 10, and I get that darned shelliconhidden
window almost everytime I turn off my computer.

[Kelly]

Who are you speaking to, where is the previous post/reply?

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

"Dick" <wb0...@adelphia.net> wrote in message
news:1105424911.0...@c13g2000cwb.googlegroups.com...

[cosmoh]

"mimboot.exe" seems to be the offending startup program: I started
having this "shelliconhiddenwindow" problem after installing MMJB 10
too. I contacted MusicMatch tech support and they had me uninstall and
reinstall MMJB 10. That did not help, but in the process of doing
this, I happened to check the Windows task manager and found a process
running named "mim.exe" that was using 50% of my CPU time! This was on
a Dell 8300, 3GHz machine. This led me to finding the only MM startup
file I could find on my system called "mimboot.exe." I turned this off
in msconfig and the problem went away after restarting, but ONLY AS
LONG AS I DON'T RUN THE MMJB 10 PLAYER!! When I run the player,
mim.exe starts again and won't shut down unless I turn it off in Task
Manager or reboot the computer. I gave all this information to MM tech
support, but haven't heard anything back yet.

[Kelly]

Great feedback, thank you. This will help others. Keep us posted and good
luck!

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

"cosmoh" <jcho...@prexar.com> wrote in message
news:1105763249.1...@c13g2000cwb.googlegroups.com...

[ewe...@yahoo.com]

Yes, thanks for this thread. I also installed MM 10 with the same
problem. I will follow the instructions here feeling quite certain
that it will partially solve the problem. It's not surprising that
MusicMatch has not solved this, the customer service seems to need some
work. Instead of reading the emails they seem to like cutting and
pasting quick general replies like "re-install." It seems a like an
outsourcing job that misfired. Overall, though, I am satisfied with
the service though. Thanks again!

[youthguy]

pardon my ignorance, but how do i find the area to check (or uncheck)
in the msconfig.

youthguy

[Rock]

youthguy wrote:

Click on Start, then Run. Type in msconfig. Click ok. On the startup
tab located the mim.exe line and uncheck it.

[schav]

i dunno if you've already tried, but if you update the latest patch to
MMJB 10 , it seems to remove that issue

[Boomer]

I to have the "Shell Icon Hidden Window" syndrome. I also have
MMJB 10 and all updates/patches. I have also used msconfig to
disable anything I thought was associated with MMJB. The problem
still exists; i.e., when closing computer, the shut-down process
is interrupted momentarily by a pop up window "Shell Icon Hidden
Window" and indicating that this program must close. Apparently
this ghostly program then ends and the computer continues with
shut down successfully. So far I have received no help from Microsoft.
I have asked many computer experts and searched numerous
newsgroups, all unsuccessfully.
Does anyone out there have asolution for this
annoying popup? Thanks

--
Boomer
------------------------------------------------------------------------
Boomer's Profile: http://forum.osnn.net/member.php?userid=7350

[Saby]

Hay I have spent an entire day in this, and so far I thought the error
is being caused by Musicmatch but after I read your comments I am now
more confused in the thought that, its something else.

Question : Is it musicmatch which causes the problem or some other
program?

[Saby]

Hay I have also done some research on this and I have been breaking my
head for almost a day, and seems like I have solved the problem just by
removing mimboot.exe but after reading your comments, I am now
concerned in the thought that there is some othere program that is
causing this pop up.
Is it Musicmatch which is causiing this error pop up?

[Saby]

and are you guys using SP2.

[Boomer]

I do have SP2 installed; however, if I'm not mistaken this popup started
long after
installation of SP2. I do believe it's a microsoft glitch but have no
ideal from
which program. Thanks

[Boomer]

David Candy Wrote:
> Read what idiot. You idiots keep removing previous messages.
>
> --
> ----------------------------------------------------------
> http://www.uscricket.com
> "Saby" <seba...@gmail.com> wrote in message
> news:1107334355.9...@c13g2000cwb.googlegroups.com...
> > Hay David listen I am interested in this topis, if you are too boredc
> > with it stop reading it, its as simple as that.
> >

David, instead of insulting contributors, why not lend a helping hand?
Keep your insulting remaks to yourself!

[DL]

Hi, I am also running Service Pack 2 and installed MMJ10 on my PC. I am
getting this same issue, popup upon shutting down PC, HiddenShellIconWindow.
This is frustrating as I can see others are having the same problem. I will
try removing the startup files suggested but has anyone heard for sure if
this is Microsoft bug or Music Match bug. I think it's Music Match because
previously had MMJ9 installed on pc and the program always hung upon shutting
down mmj9.exe is shutting down. When I upgraded to vs 10 it seemed to solve
the problem until recently started noticing this new one. Let me know what
you think!

[Rock]

DL wrote:

> Hi, I am also running Service Pack 2 and installed MMJ10 on my PC. I am
> getting this same issue, popup upon shutting down PC, HiddenShellIconWindow.
> This is frustrating as I can see others are having the same problem. I will
> try removing the startup files suggested but has anyone heard for sure if
> this is Microsoft bug or Music Match bug. I think it's Music Match because
> previously had MMJ9 installed on pc and the program always hung upon shutting
> down mmj9.exe is shutting down. When I upgraded to vs 10 it seemed to solve
> the problem until recently started noticing this new one. Let me know what
> you think!
>

Well since all those who have had this problem lately have installed
MMJB10, I wonder if that's what's called a clue?

[Kelly]

And the tech from Music Match said..........

Keep us posted.

--
Happy Mardi Gras,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

"DL" <D...@discussions.microsoft.com> wrote in message
news:BBCDFF4E-0E69-40EF...@microsoft.com...

[DL]

Hi Kelly, I am awaiting word back from MusicMatch about the issue.
Hopefully, they can provide an answer to this issue and fix it with an
upcoming version. In a way, I don't really think anyone should blame
Musicmatch since Microsoft can't even build a sound OS that isn't patched to
death.

[DL]

yaaaa think!

[NOD32 user]

There's been many reports recently of users being stuck with an error
closing 'shelliconhiddenwindow' when trying to shutdown / restart their
computer. Through trial and error some have correctly identified an
update to MusicMatch Jukebox as the culprit. MusicMatch have released a
further update that successfully resolves this issue and it may be
applied by following the MusicMatch Technical Support email quoted
below.
NOTE:- Jukebox 'Plus' users get free priority technical support.

Quote:

.... We released a newer build of the Musicmatch Jukebox that has
seemed to resolve the issue with the white pixel and the shell icon
crash...

I apologize for the difficulty you are experiencing using Musicmatch
Jukebox.

I would like to have you uninstall and reinstall Musicmatch Jukebox by
doing the following:

- Click the Start button on the Windows taskbar.
- Click "Control Panel".
- Click "Add or Remove Programs".
- Select "Musicmatch Jukebox".
- Click the "Change/Remove" button.
- Select "Yes" if you are asked to verify that you want to remove any
shared files.
- Reboot your PC.

Once your system has restarted, please continue with the following:

- Open Windows Explorer.
- Navigate to the Musicmatch installation directory (typically
"C:\Program
Files\Musicmatch\")
- Rename this folder to "Musicmatch OLD"
- Reinstall Musicmatch Jukebox by running the setup file downloaded
from the following URL:

http://dnld.musicmatch.com/builds/MMD/PC/DNL/999990000/

- Reboot your PC once again.

If the problem is resolved with this new version and you wish to
restore your library and playlists, you can do the following:

- Close Musicmatch Jukebox.
- Drag the Library and Playlist folders from the "Musicmatch
OLD\Musicmatch Jukebox" directory to the newly installed C:\Program
Files\Musicmatch\Musicmatch Jukebox\ directory.
- Reopen Musicmatch Jukebox.

If you have purchased Musicmatch Jukebox Plus, please be sure to
re-enter your key once you've reinstalled the software to enable the
Plus features.
To enter your key, please do the following:

- Open Musicmatch Jukebox.
- Click the "Help" menu.
- Click the "Registration" menu option.
- Select the "Enter Key" menu option.

Enter your 20-character key in the field provided. When entering your
key please ensure that you enter it in all caps, and that you include
the hyphens. We suggest that you copy your key from your purchase
confirmation email, and then paste it into the "Enter Key" field. This
will prevent any possible typing mistakes.

If you continue to experience trouble, please submit your diagnostic
logs.
The Musicmatch Technical Support system is designed to ensure that we
have all of the information we need in order to troubleshoot and
resolve your issue as quickly and accurately as possible.

To submit diagnostic logs, please do the following:

- Go to:

http://www.musicmatch.com/form/supp...techsupport.htm

- Select the appropriate component issue.
- Click on "clicking here" under Personalized Tech Support via Email.
- Enter your Musicmatch Jukebox Plus key or your Musicmatch username
and password.
- Click "Next".
- Please complete all questions to the best of your ability and provide
an update to your issue.

Please let us know if we can offer further assistance.

[Uncle Eddy]

I am running Windows XP with SP 2 and have Musicmatch Jukebox 10
installed. I have 2 users defined, myself and my wife. I installed
Musicmatch under my user profile.

I had the same problem, end program ShellIconHiddenWindow at log off
time, but funny enough, this message only appeared when my wife turned
the computer off, not when I closed Windows.

Looking around I found interesting information here:
http://www.techsupportforum.com/computer/topic/36784-1.html

It seems that Musicmatch admit they are causing the problem. They
suggest to uninstall and reinstall the program.

Here is how I fixed the problem. I found information on other forums,
saying that mimboot.exe is the culprit. This program comes with
Musicmatch. I found that mimboot.exe was one of the startup programs. I
removed it using Startup Control Panel 2.8 by Mike Lin (www.mlin.net)
and this fixed the problem.

PS -
In fact I had 2 problems when turning the computer off, both when using
my wife's identity. No problems at all with my log on. The first was
this "ShellIconHiddenWindow", which is now gone and the second shows a
window that says "TRSDKd ww: C:\Program Files\Hewl" and that's all I
can see, because the window is not resizable.

Any ideas?

Thanks,
Uncle Eddy

[loopy]

Concerning "TRSDKd ww: C:\Program Files\Hewl" I wonder if you have a
Hewlett Packard machine? I bet this is some HP software is running in
the background...

[Uncle Eddy]

Yes, I do have a Hewlet Packard Laserjet printer installed, and with
trial and error, plus some info from other forums, I think I have
traced my problem to "javaw.exe" sitting in one of the subfolders in
Program Files / Hewlet Packard, . . .

If I rename this program to something else like "javaw.exe.suspect"
then the error message when the computer is turned off, goes away.
Problem with this "solution" is that Yahoo Messenger and MSG Messanger
fail to complete the automatic start when the computer is switched on.
So, now, I can choose between an incomplete automatic start or an error
message at switch off.

A search for "javaw.exe" tells me that I have 2 versions of this
program, plus 2 other instances of files that contain this chain of
characters, in the Windows / Prefetch folder.

Do I need this javaw.exe at all?

[mtstringer]

I also have this same problem with the Hidden Window Stuff and noticed
it after updating to Music Match 10. But now my music match will not
start on my laptop. It comes up with the log and the start up sound
but that goes away and never comes back. I have deleted and reloaded
many times with no luck. Now I can't even reload an older music match
8.1 and get it to run. I have virus checked, adware, spyboted and
registry magiced the computer 3 times.... Anyone with any Ideas?

--
mtstringer
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[Malke]

mtstringer wrote:

>
> I also have this same problem with the Hidden Window Stuff and noticed
> it after updating to Music Match 10. But now my music match will not
> start on my laptop. It comes up with the log and the start up sound
> but that goes away and never comes back. I have deleted and reloaded
> many times with no luck. Now I can't even reload an older music match
> 8.1 and get it to run. I have virus checked, adware, spyboted and
> registry magiced the computer 3 times.... Anyone with any Ideas?
>
>

According to their website, MusicMatch 10 comes with 1-year of "free
personalized tech support". You should contact them for help with their
program.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"