Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.
Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.
An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.
If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Please recheck this 0X05001086 for a typo? It makes no sense!
What are your anti-virus and anti-spyware arrangements?
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What is the corresponding error (if any) in Event Viewer?
Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.
You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)
A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.
Is there any utility to let the unit boot, and go past pointsec then let me
go into dos and retreve or do a system restore. ? ANYTHING
Try disconnecting all hardware peripherals except keyboard, mouse and
monitor?
What is your computer make and model? In what year was it new?
How is Windows XP described on your Windows XP CD?
Were you using USMT software to copy from the problem machine to
another? I should say that I have no knowledge of USMT software so you
need to bear this mind.
I am wondering whether the best move would be to try a Repair Install
using the Dell Reinstallation Microsoft Windows XP Pro SP2 CD. Do you
have a Dell Manual or lierature explaining how to use the CD? Whatever
you do you do not want to do a Clean Install (as distinct from a Repair
Install) if you have data on the hard drive which you cannot afford to
lose. If you need to recover important data take the machine to a
computer engineer.
More about Repair Install
http://michaelstevenstech.com/XPrepairinstall.htm
I tried using a repair from the disk, however when we get to that point...
it does not reconize teh partition because the partition has the pointsec on
it so it is encripted. Thank you for all your help.. I will give it one more
shot,, then format.
We had the same problem here on 5 machines last week. We removed the
Pointsec encryption from the offending laptops (various makes, we
plugged the hard disk in a two-spindle laptop to do this) and
everything is now working fine on those machines.
I don't know yet what is the exact problem. And we haven't re-
installed Pointsec either on these.
This message for some reason hasn't reached Google from
lici...@hotmail.com:
We had the same problem here on 5 machines last week. We removed the
Pointsec encryption from the offending laptops (various makes, we
plugged the hard disk in a two-spindle laptop to do this) and
everything is now working fine on those machines.
I don't know yet what is the exact problem. And we haven't re-
installed Pointsec either on these.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Did anyone already find a good way to deal with these BSOD's (they
even occur on the very last version of PointSec) or a good way to
uninstall/decrypt PointSec from your PC.
Regards,
Sven
On Oct 10, 2:54 pm, "Gerry" <ge...@nospam.com> wrote:
> Cole
>
> This message for some reason hasn't reached Google from
> licini...@hotmail.com:
>
> We had the same problem here on 5 machines last week. We removed thePointsecencryption from the offending laptops (various makes, we
> plugged the hard disk in a two-spindle laptop to do this) and
> everything is now working fine on those machines.
>
> I don't know yet what is the exact problem. And we haven't re-
> installedPointseceither on these.
After that you can do some changes on your PC to make PointSec belief
your PC is unencryptable ;-) ... furthermore I can recommend safeboot
as PointSec alternative.
And I have a feeling that the Microsoft updates of last days seem to
increase the amount of BSOD's again on PointSec installed PC's
Regards,
Sven
I have just seen this problem specifically after KB943460 is applied,
ftdisk being the last failure straight after this patch applied on a
machine that happens to be running an older Pointsec PC 6.1.3 b1122
build and McAfee.
Pointsec PC has no back door for removal, in this scenario you should
create a recovery disk using the unique recovery file for the
particular machine to decrypt the machine - this will require 2
authorised accounts allowed to create the recovery media, and an
account authorised to run the recovery disk when you boot from it (see
chapters 14 and 15 of the Pointsec Admin Guide regarding different
recovery methods). Once the machine is back up, go to add remove
programs and remove Pointsec to tidy up (you won't be prompted after
removal using the recovery disk) and reboot. Next, remove KB943460 in
add/remove programs, and reinstall Pointsec from your corporate
Installation.
I've escalated this KB943460 issue with the product support team, it
affects Universal Resource Identifiers and shell32 shellexecute which
is a considerable change. See
http://support.microsoft.com/kb/943460
This might be resolvable according to whitelisting capabilities in the
registry after the patch is applied as can be seen in the article
above,
The KB943460 patch has been having some odd affects on other products
as well if you look around. The machine in question I saw this on was
an IBM T60 also running MCAfee as well, but had been for some time
with Pointsec 6.1.3 for over a year, quite happily before the patch.
Fact is, this bsod was seen immediately after applying KB943460 and
this is very evident in the logs.
Furthermore, version 6.2 with KB943460 has been seen to be running
fine on my own machine that I'm tapping away on right now without any
whitelisting changes - so I can't concur Sven's comments regarding the
newer versions of Pointsec either. Also, I personally don't run
MCAfee, I use a "new" Checkpoint product that nobody knows about yet
that does AV as well.
It might be a problem with another product that lives in the Kernel
such as McAfee that is exacerbated after applying KB943460, nobody has
tried removing McAfee, installing Pointsec and KB943460 to concur yet
apart from what I have on my machine. I'll post any further info/
resolutions from the support team once they get their teeth into it.
The KB943460 patch has been having some effects on other various
systems and applications. In some instances the patch has caused
issues with various anti-virus programs, and even audio drivers in
certain makes of Dell and Fujitsu systems. These compiled with the
driver that does the encryption cause almost immediate BSOD. The best
course of action is to do a recovery of the drive with the help of
your help desk trained in its support. This will usually allow you to
recover the data or at least gain access to it to be removed by some
other means.
excelsior