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[Lindsay]

My mother called tonight and said that she cannont get past the Windows XP
(home) logon screen. She tried all combinations of user names and passwords
to know avail.

My mother who is 80 lives 8 hours from me so was on the phone via 3 way and
aksed the questions. We talked first with ISP tech support and he referred
us to Microsoft. The Microsoft tech support referred us to Knowledge Base
article 321305. My mother cannon logon so she can't read or follow the
directions in the Knowledge Base article.

I've seen several posts, but nothing seems give a definative answer. Here's
the situation: 1 year old Gateway desktop running XP home with Norton Virus
protection. She has DSL lite.

Does she need to reinstall? I tried to talk her through booting in
safe-mode, but I'm not sure when to tell her to click F8. Any help or
suggestions would be apprecicated.

Lindsay

[Kevin]

http://www.kellys-korner-xp.com/top10faqs.htm

Lindsay,
Try the above link for some info about Windows Logon. Kelly's site is
awesome, so the answer to your problem is most likely in there. Good luck.

"Lindsay" <Lin...@discussions.microsoft.com> wrote in message
news:F09EAC6F-600E-456A...@microsoft.com...

[Nepatsfan]

Getting her into Safe Mode is the way to go. Tell her to start
hitting the F8 key as soon as something comes up on her monitor.
Tell her to keep hitting the F8 key until she sees the Welcome
Screen. If she can start in Safe Mode, she should logon as the
Administrator. Once logged on see if you can get her to Control
Panel >User Accounts. Then she should click on the Icon for her
account and select ChangePassword or Remove Password if she
usually has a blank password. Close out of this and restart the
computer.

Here's the MS article:

http://support.microsoft.com/?kbid=321305

You might want to familiarize yourself with the first two
sections of Method 2. That way, when you walk her through this,
you'll have a better idea of what she should do. Printing out the
entire article might help. I've found it helpful to do the same
thing that the person on the phone is doing so you have a visual
reference to what they're describing to you.

Good luck

Nepatsfan

"Lindsay" <Lin...@discussions.microsoft.com> wrote in message
news:F09EAC6F-600E-456A...@microsoft.com...

[lvee]

To get to the safe mode, etc. options, have her select the restart option.
Let the computer shutdown, but as soon as the screen goes black, tell her to
press the F8 key repeatedly. This will not bring her to the Welcome Screen.
If it does, have her do it over, until she reaches the safe mode, etc.
options.
She can then choose safe mode. Once in safe mode she can go to the Control
panel>User Accounts> and then remove the password.

I read the article and it applies to a lost or expired password. Is this
the case? Is she getting an error saying invalid, or incorrect password? Or
a prompt asking if she forgot her password, with a little 'password hint'
option?

"Nepatsfan" <nepa...@SBXXXVIII.com> wrote in message
news:4s2dnaV0z9r...@comcast.com...

[NiteOwl]

I have this same problem. However, when I get to safe mode and hit "Enter",
I still get the same WindowsXP Home Edition logon window.

Am I doing something wrong or is there more to this.

Thank you for your assistance.

Lynne

[Krzysztof Żelechowski]

"Nepatsfan" wrote:

> Getting her into Safe Mode is the way to go. Tell her to start
> hitting the F8 key as soon as something comes up on her monitor.
> Tell her to keep hitting the F8 key until she sees the Welcome
> Screen. If she can start in Safe Mode, she should logon as the
> Administrator. Once logged on see if you can get her to Control

She can log on as administrator in normal mode when she hits Ctrl+Alt+Del
twice at the login screen. The safe mode is needed for troubleshooting
drivers and services.
Chris

[Krzysztof Żelechowski]

"NiteOwl" wrote:

> I have this same problem. However, when I get to safe mode and hit "Enter",
> I still get the same WindowsXP Home Edition logon window.
>

Select user Administrator, type your administrator password and—here you are!
Chris

[Shenan Stanley]

<snipped>
See original conversation (From December 17-18, 2004)
http://groups.google.com/group/microsoft.public.windowsxp.basics/browse_frm/thread/10d36c7a65ee4dd9/7d87d203299551b9?lnk=st&q=&rnum=10#7d87d203299551b9

Krzysztof Zelechowski wrote:
> She can log on as administrator in normal mode when she hits
> Ctrl+Alt+Del twice at the login screen. The safe mode is needed
> for troubleshooting drivers and services.

Incorrect... From the original posting the user have Windows XP Home
Edition.
You cannot logon as the "administrator" user account in Windows XP Home
Edition from anyplace but Safe Mode.

Windows XP Professional - and you would be correct.

<quote from the original 2.5+year old posting>

My mother called tonight and said that she cannont get past the Windows XP
(home) logon screen.

</quote from the original 2.5+year old posting>

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[Rod P.]

What can you do if you cannot logon as the Administrator?

[1PW]

On 05/06/2009 12:05 AM, Rod P. sent:

> What can you do if you cannot logon as the Administrator?

Utilities are plentiful that reset the Administrator password.

--
1PW @?6A62?FEH9:DE=6o2@=]4@> [r4o7t]

[Rod P.]

There is no password for the Administrator. When I boot up, it stops at the
welcome where the Administrator logon is. I click Administrator, underneath
the Administrator is reads 'Loading your personal settings....' and then it
quickly reads 'Logging off'.

[John John - MVP]

You have multi-posted this to a million different places! Never mind
password reset utilities, passwords aren't your problem. You won't be
able to logon until you repair the userinit value in the registry.

John

[Rod P.]

Forgive me for being a mentally disabled person. If you had a severe head
injury like I did during the Viet Nam war, you wouldn't be so high and mighty
yourself. And I did NOT post this in a million different places. One guy
plus Microsoft gave me bad advice, so what is my crime. All I want to know
is how can I repair the userinit in the registry if I cannot logon. You sure
do know how to be cruel. Maybe if I kill myself you would be happier, cux
right now I don't feel like living.

[John John - MVP]

I'm sorry if I offended you, it wasn't my intention and I apologize.
Read the replies to your other threads and posts that you have in other
places and you will find answers.

John

[Tom [Pepper] Willett]

Reinstall windows.

"Rod P." <Ro...@discussions.microsoft.com> wrote in message
news:B44A8252-569C-4CC0...@microsoft.com...
: Forgive me for being a mentally disabled person. If you had a severe head

: > >>
: >

[Rod P.]

Could a computer tech get into Windows without reinstalling? The computer
came with Windows but without an installation disk.

[Rod P.]

That's what I did and it got me into trouble. I should have never read that
article about my documents opening during boot up. Then I would have never
changed the registry. Is there anything I can do to get into the registry
without reinstalling Windows (since I do not have an installation disk).

[Tom [Pepper] Willett]

Good idea. Take it to a computer tech and find out.

"Rod P." <Ro...@discussions.microsoft.com> wrote in message

news:272B8358-198E-4E03...@microsoft.com...
: Could a computer tech get into Windows without reinstalling? The computer

: > : >
: >
: >
: >