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Help!!! I can't successfully install updates!!

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DavidB

unread,

May 23, 2006, 2:49:02 PM5/23/06

I couldn't validate for a while, now I'm validated, but I still can't
successfully install any windows updates?

Any suggestions???

Thanks

Updates not installing are below ...

Windows XP Security Update for Windows XP (KB913580) Tuesday, May 23, 2006
Microsoft Update
Windows XP Security Update for Windows XP (KB908531) Tuesday, May 23, 2006
Microsoft Update
Windows XP Update for Windows XP (KB900485) Tuesday, May 23, 2006 Microsoft
Update
Windows XP Windows Genuine Advantage Notification (KB905474) Tuesday, May
23, 2006 Microsoft Update
Windows XP Security Update for Windows XP (KB911562) Tuesday, May 23, 2006
Microsoft Update
Windows XP Cumulative Security Update for Internet Explorer for Windows XP
(KB912812)

MowGreen [MVP]

unread,

May 23, 2006, 5:03:29 PM5/23/06

David,

Open the WindowsUpdate.log located in the WINDOWS folder (directory)
with Notepad. Copy&paste the last 20-30 lines or so into your reply.
Hopefully, someone will be able to provide some assistance for you.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

DavidB

unread,

May 26, 2006, 12:47:02 PM5/26/06

Here's what's happening ... (below my typing)

The line that might give a clue to what's happening is
'11:45:08-0700 1 182 101 {9608001E-2D54-4C54-B795-ACBCAC1A9930} 106 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Security Update for Windows XP (KB913580).'

Please help. Thx

2006-05-23 11:45:07 2792 af0 Handler :: END :: Handler: Windows Patch
Install
2006-05-23 11:45:07 2792 af0 Handler :::::::::::::
2006-05-23 11:45:07 1080 358 DnldMgr Preparing update for install, updateId
= {A0D01D5D-F278-4B29-A18D-B9BC158FDD62}.106.
2006-05-23 11:45:07 1080 5cc Report REPORT EVENT:
{235898B2-7ED0-4C10-8D41-61FB60480F77} 2006-05-23
11:45:03-0700 1 182 101 {F9387D81-B302-4EF6-BB05-7E14BD587DB1} 101 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Cumulative Security Update for Internet Explorer for
Windows XP (KB912812).
2006-05-23 11:45:07 1080 5cc Report REPORT EVENT:
{30A96344-8852-451C-B422-ECE3339A05FB} 2006-05-23
11:45:04-0700 1 182 101 {015984CC-2265-47B6-B255-1818F9937F20} 102 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Security Update for Windows XP (KB911562).
2006-05-23 11:45:07 1080 5cc Report REPORT EVENT:
{5E4C207C-23C3-4684-939B-EDCD5DADCC83} 2006-05-23
11:45:04-0700 1 182 101 {D6FBB16A-5BEA-4BEA-8492-9787A4521797} 100 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Windows Genuine Advantage Notification (KB905474).
2006-05-23 11:45:07 1080 5cc Report REPORT EVENT:
{C6CD16F1-35A7-4077-9096-213F60F8A458} 2006-05-23
11:45:06-0700 1 182 101 {C94437C9-5C05-47C9-9891-424A9C01D1FF} 103 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Update for Windows XP (KB900485).
2006-05-23 11:45:07 2792 af8 Handler :::::::::::::
2006-05-23 11:45:07 2792 af8 Handler :: START :: Handler: Windows Patch
Install
2006-05-23 11:45:07 2792 af8 Handler :::::::::
2006-05-23 11:45:07 2792 af8 Handler : Updates to install = 1
2006-05-23 11:45:07 2792 af8 Handler : Installing update
{A0D01D5D-F278-4B29-A18D-B9BC158FDD62}.106
2006-05-23 11:45:07 1080 5cc Report REPORT EVENT:
{C37C6905-C029-4BCD-8D4E-6D4C08808269} 2006-05-23
11:45:07-0700 1 182 101 {8C6B7628-95CF-4450-8F60-136A70B930C5} 104 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Security Update for Windows XP (KB908531).
2006-05-23 11:45:07 2792 b90 Handler Installing with parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\8491ee05516f59ee111b2aff35cdcfe1.
2006-05-23 11:45:08 2792 b90 Handler Install completed with 0x8007f004.
2006-05-23 11:45:08 2792 af8 Handler FATAL: UH: 0x8007f004:
InstallOrUninstallThread failed
2006-05-23 11:45:08 2792 af8 Handler : WARNING: Install completed: result
type = 0x0, installer error = True, error = 0x8007f004, disabled until reboot
= No, reboot required = No
2006-05-23 11:45:08 2792 af8 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed
2006-05-23 11:45:08 2792 af8 Handler :::::::::
2006-05-23 11:45:08 2792 af8 Handler :: END :: Handler: Windows Patch
Install
2006-05-23 11:45:08 2792 af8 Handler :::::::::::::
2006-05-23 11:45:08 1080 358 Agent *********
2006-05-23 11:45:08 1080 750 AU #############
2006-05-23 11:45:08 1080 750 AU ## START ## AU: Search for updates
2006-05-23 11:45:08 1080 750 AU #########
2006-05-23 11:45:08 1080 750 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {64A75799-6F7E-4CDB-A8E1-8EC6F683CB52}]
2006-05-23 11:45:08 1080 358 Agent ** END ** Agent: Installing updates
[CallerId = MicrosoftUpdate]
2006-05-23 11:45:08 1080 358 Agent *************
2006-05-23 11:45:08 1080 358 Agent *************
2006-05-23 11:45:08 1080 358 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-05-23 11:45:08 1080 358 Agent *********
2006-05-23 11:45:08 1248 4fc COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2006-05-23 11:45:08 1248 4fc COMAPI - Install call complete (succeeded =
0, succeeded with errors = 0, failed = 6, unaccounted = 0)
2006-05-23 11:45:08 1248 4fc COMAPI - Reboot required = No
2006-05-23 11:45:08 1248 4fc COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2006-05-23 11:45:08 1248 4fc COMAPI ---------
2006-05-23 11:45:08 1248 4fc COMAPI -- END -- COMAPI: Install [ClientId =
MicrosoftUpdate]
2006-05-23 11:45:08 1248 4fc COMAPI -------------
2006-05-23 11:45:32 1080 358 Agent * Added update
{F9387D81-B302-4EF6-BB05-7E14BD587DB1}.101 to search result
2006-05-23 11:45:32 1080 358 Agent * Added update
{015984CC-2265-47B6-B255-1818F9937F20}.102 to search result
2006-05-23 11:45:32 1080 358 Agent * Added update
{D6FBB16A-5BEA-4BEA-8492-9787A4521797}.100 to search result
2006-05-23 11:45:32 1080 358 Agent * Added update
{C94437C9-5C05-47C9-9891-424A9C01D1FF}.103 to search result
2006-05-23 11:45:32 1080 358 Agent * Added update
{8C6B7628-95CF-4450-8F60-136A70B930C5}.104 to search result
2006-05-23 11:45:32 1080 358 Agent * Added update
{9608001E-2D54-4C54-B795-ACBCAC1A9930}.106 to search result
2006-05-23 11:45:32 1080 358 Agent * Found 6 updates and 17 categories in
search
2006-05-23 11:45:32 1080 358 Agent *********
2006-05-23 11:45:32 1080 358 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-05-23 11:45:32 1080 358 Agent *************
2006-05-23 11:45:32 1080 358 Report REPORT EVENT:
{CEA86601-DF33-458E-A0B5-D0D76F8421A1} 2006-05-23
11:45:08-0700 1 182 101 {9608001E-2D54-4C54-B795-ACBCAC1A9930} 106 8007f004 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x8007f004: Security Update for Windows XP (KB913580).
2006-05-23 11:45:32 1080 358 AU >>## RESUMED ## AU: Search for updates
[CallId = {64A75799-6F7E-4CDB-A8E1-8EC6F683CB52}]
2006-05-23 11:45:32 1080 358 AU # 6 updates detected
2006-05-23 11:45:32 1080 358 AU #########
2006-05-23 11:45:32 1080 358 AU ## END ## AU: Search for updates [CallId
= {64A75799-6F7E-4CDB-A8E1-8EC6F683CB52}]
2006-05-23 11:45:32 1080 358 AU #############

Robin Walker [MVP]

unread,

May 26, 2006, 1:31:56 PM5/26/06

DavidB <Dav...@discussions.microsoft.com> wrote:

> The line that might give a clue to what's happening is
> '11:45:08-0700 1 182 101 {9608001E-2D54-4C54-B795-ACBCAC1A9930} 106
> 8007f004 MicrosoftUpdate Failure Content Install Installation
> Failure: Windows failed to install the following update
> with error 0x8007f004: Security Update for Windows XP (KB913580).'

1. Please ensure that you are logged in with local Administrator status on
the PC in question.

2. Please post the contents of file
C:\WINDOWS\KB913580.log

--
Robin Walker [MVP Networking]
rd...@cam.ac.uk

DavidB

unread,

May 26, 2006, 6:07:02 PM5/26/06

Hi Robin,

I am logging on as 'administrator' of the PC. I've tried even logging on as
local administrator without success.

Contents of the file KB913580.log are below. It does say something to the
effect of not having proper rights, but ... I'm logging on as administrator.
I also double checked the registry entries
...HKCR\LegitCheckControl.LegitCheck and HKCR\LegitCheckControl.LegitCheck.1
and it shows me (me as the administrators group, plus added the local
administrator exclusively and gave full rights) as having full rights.

Oh, thanks for the help ...

[KB913580.log]
1.094:
================================================================================
1.094: 2006/05/23 11:03:05.443 (local)
1.094:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\f68f88a142b2d65646e6b2cf39cec596\update\update.exe (version 6.2.29.0)
1.094: Hotfix started with following command line: /si
/ParentInfo:5f2bd6b4311d404ca132e5c5fe426dae
1.562: DoInstallation: CleanPFR failed: 0x2
1.578: SetProductTypes: InfProductBuildType=BuildType.IP
1.578: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.609: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913580$
1.609: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.625: ref tag c:\windows\system32\sp4.cab does not exist
1.625: ref tag c:\windows\system32\sp3.cab does not exist
1.625: ref tag c:\windows\system32\sp2.cab does not exist
1.625: ref tag c:\windows\system32\sp1.cab does not exist
1.625: ref tag c:\windows\system32\driver.cab does not exist
1.625: ref tag c:\windows\system32\fp40ext.cab does not exist
1.625: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.641: ref tag c:\windows\system32\wms4.cab does not exist
1.641: ref tag c:\windows\system32\wms41.cab does not exist
1.641: ref tag c:\windows\system32\ims.cab does not exist
1.641: ref tag c:\windows\system32\ims1.cab does not exist
1.641: ref tag c:\windows\system32\ins.cab does not exist
1.641: ref tag c:\windows\system32\ins1.cab does not exist
1.656: Starting AnalyzeComponents
1.656: AnalyzePhaseZero used 0 ticks
1.656: No c:\windows\INF\updtblk.inf file.
1.656: OEM file scan used 0 ticks
1.672: AnalyzePhaseOne: used 16 ticks
1.672: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.672: AnalyzeComponents: Hotpatching is disabled.
1.672: FindFirstFile c:\windows\$hf_mig$\*.*
1.750: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.750: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.750: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.844: AnalyzeForBranching used 94 ticks.
1.859: AnalyzePhaseTwo used 15 ticks
1.859: AnalyzePhaseThree used 0 ticks
2.016: AnalyzePhaseFive used 157 ticks
2.016: AnalyzePhaseSix used 0 ticks
2.016: AnalyzeComponents used 360 ticks
2.016: Downloading 12 files
2.016: bPatchMode = TRUE
2.016: Inventory complete: ReturnStatus=0, 407 ticks
2.016: Num Ticks for invent : 407
2.094: [dumpDownloadTask] Update.exe posting request file to download a
total of 348580 bytes (348580 bytes in patches and 0 bytes in fallbacks)
2.109: dumpDownloadTask returned 0xf200 (more files to download)
2.125: KB913580 installation did not complete.
2.125: Update.exe extended error code = 0xf200
1.031:
================================================================================
1.031: 2006/05/23 11:13:06.080 (local)
1.031:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\f68f88a142b2d65646e6b2cf39cec596\update\update.exe (version 6.2.29.0)
1.031: Hotfix started with following command line: /si
/ParentInfo:a06e7882b3270541a4456de1d632a6cc
1.359: DoInstallation: CleanPFR failed: 0x2
1.359: SetProductTypes: InfProductBuildType=BuildType.IP
1.359: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.375: Express: 348,580 bytes were downloaded.
1.766: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
1.797: KB913580 installation did not complete.
1.797: Update.exe extended error code = 0xf201
1.047:
================================================================================
1.047: 2006/05/23 11:13:19.765 (local)
1.047:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\f68f88a142b2d65646e6b2cf39cec596\update\update.exe (version 6.2.29.0)
1.047: Hotfix started with following command line: /si
/ParentInfo:605a2f5b21f75e4982e6daeef4b50f58
1.328: DoInstallation: CleanPFR failed: 0x2
1.344: SetProductTypes: InfProductBuildType=BuildType.IP
1.344: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.360: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913580$
1.360: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.360: ref tag c:\windows\system32\sp4.cab does not exist
1.360: ref tag c:\windows\system32\sp3.cab does not exist
1.360: ref tag c:\windows\system32\sp2.cab does not exist
1.375: ref tag c:\windows\system32\sp1.cab does not exist
1.375: ref tag c:\windows\system32\driver.cab does not exist
1.375: ref tag c:\windows\system32\fp40ext.cab does not exist
1.375: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.375: ref tag c:\windows\system32\wms4.cab does not exist
1.375: ref tag c:\windows\system32\wms41.cab does not exist
1.375: ref tag c:\windows\system32\ims.cab does not exist
1.375: ref tag c:\windows\system32\ims1.cab does not exist
1.375: ref tag c:\windows\system32\ins.cab does not exist
1.375: ref tag c:\windows\system32\ins1.cab does not exist
1.375: Starting AnalyzeComponents
1.375: AnalyzePhaseZero used 0 ticks
1.375: No c:\windows\INF\updtblk.inf file.
1.375: OEM file scan used 0 ticks
1.469: AnalyzePhaseOne: used 94 ticks
1.469: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.469: AnalyzeComponents: Hotpatching is disabled.
1.469: FindFirstFile c:\windows\$hf_mig$\*.*
1.516: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.547: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.547: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.547: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.625: AnalyzeForBranching used 78 ticks.
1.625: AnalyzePhaseTwo used 0 ticks
1.625: AnalyzePhaseThree used 0 ticks
1.625: AnalyzePhaseFive used 0 ticks
1.625: AnalyzePhaseSix used 0 ticks
1.625: AnalyzeComponents used 250 ticks
1.625: Downloading 0 files
1.625: bPatchMode = TRUE
1.625: Inventory complete: ReturnStatus=0, 265 ticks
1.625: Num Ticks for invent : 265
1.625: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
1.625: dumpDownloadTask returned 0xf201 (ready to install)
1.641: KB913580 installation did not complete.
1.641: Update.exe extended error code = 0xf201
1.438:
================================================================================
1.438: 2006/05/23 11:25:00.948 (local)
1.438:
C:\WINDOWS\SoftwareDistribution\Download\8491ee05516f59ee111b2aff35cdcfe1\update\update.exe (version 6.2.29.0)
1.438: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.438: Failed To Enable SE_SECURITY_PRIVILEGE
1.438: Setup encountered an error: You do not have permission to update
Windows XP.
Please contact your system administrator.
1.453: You do not have permission to update Windows XP.
Please contact your system administrator.
1.453: Update.exe extended error code = 0xf004
1.093:
================================================================================
1.093: 2006/05/23 11:34:03.248 (local)
1.093:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\f68f88a142b2d65646e6b2cf39cec596\update\update.exe (version 6.2.29.0)
1.093: Hotfix started with following command line: /si
/ParentInfo:4171f834ee43a0428e5412eb8221e574
1.625: DoInstallation: CleanPFR failed: 0x2
1.625: SetProductTypes: InfProductBuildType=BuildType.IP
1.625: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.640: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913580$
1.640: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.656: ref tag c:\windows\system32\sp4.cab does not exist
1.656: ref tag c:\windows\system32\sp3.cab does not exist
1.656: ref tag c:\windows\system32\sp2.cab does not exist
1.656: ref tag c:\windows\system32\sp1.cab does not exist
1.656: ref tag c:\windows\system32\driver.cab does not exist
1.656: ref tag c:\windows\system32\fp40ext.cab does not exist
1.656: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.656: ref tag c:\windows\system32\wms4.cab does not exist
1.656: ref tag c:\windows\system32\wms41.cab does not exist
1.656: ref tag c:\windows\system32\ims.cab does not exist
1.672: ref tag c:\windows\system32\ims1.cab does not exist
1.672: ref tag c:\windows\system32\ins.cab does not exist
1.672: ref tag c:\windows\system32\ins1.cab does not exist
1.672: Starting AnalyzeComponents
1.672: AnalyzePhaseZero used 0 ticks
1.672: No c:\windows\INF\updtblk.inf file.
1.672: OEM file scan used 0 ticks
1.687: AnalyzePhaseOne: used 15 ticks
1.687: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.687: AnalyzeComponents: Hotpatching is disabled.
1.687: FindFirstFile c:\windows\$hf_mig$\*.*
1.750: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.781: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.781: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.781: KB913580 Setup encountered an error: The update.ver file is not
correct.
1.859: AnalyzeForBranching used 78 ticks.
1.890: AnalyzePhaseTwo used 31 ticks
1.890: AnalyzePhaseThree used 0 ticks
1.890: AnalyzePhaseFive used 0 ticks
1.890: AnalyzePhaseSix used 0 ticks
1.890: AnalyzeComponents used 218 ticks
1.890: Downloading 0 files
1.890: bPatchMode = TRUE
1.890: Inventory complete: ReturnStatus=0, 250 ticks
1.890: Num Ticks for invent : 250
1.890: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
1.890: dumpDownloadTask returned 0xf201 (ready to install)
2.250: KB913580 installation did not complete.
2.250: Update.exe extended error code = 0xf201
1.078:
================================================================================
1.094: 2006/05/23 11:38:25.013 (local)
1.094:
C:\WINDOWS\SoftwareDistribution\Download\8491ee05516f59ee111b2aff35cdcfe1\update\update.exe (version 6.2.29.0)
1.094: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.094: Failed To Enable SE_SECURITY_PRIVILEGE
1.094: Setup encountered an error: You do not have permission to update
Windows XP.
Please contact your system administrator.
1.109: You do not have permission to update Windows XP.
Please contact your system administrator.
1.109: Update.exe extended error code = 0xf004
1.172:
================================================================================
1.172: 2006/05/23 11:45:08.396 (local)
1.172:
C:\WINDOWS\SoftwareDistribution\Download\8491ee05516f59ee111b2aff35cdcfe1\update\update.exe (version 6.2.29.0)
1.172: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.172: Failed To Enable SE_SECURITY_PRIVILEGE
1.187: Setup encountered an error: You do not have permission to update
Windows XP.
Please contact your system administrator.
1.203: You do not have permission to update Windows XP.
Please contact your system administrator.
1.203: Update.exe extended error code = 0xf004
6.032:
================================================================================
6.032: 2006/05/24 15:52:46.353 (local)
6.032:
C:\WINDOWS\SoftwareDistribution\Download\8491ee05516f59ee111b2aff35cdcfe1\update\update.exe (version 6.2.29.0)
6.032: Failed To Enable SE_SHUTDOWN_PRIVILEGE
6.032: Failed To Enable SE_SECURITY_PRIVILEGE
6.063: Setup encountered an error: You do not have permission to update
Windows XP.
Please contact your system administrator.
6.063: You do not have permission to update Windows XP.
Please contact your system administrator.
6.063: Update.exe extended error code = 0xf004
1.000:
================================================================================
1.016: 2006/05/24 15:53:29.955 (local)
1.016:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\f68f88a142b2d65646e6b2cf39cec596\update\update.exe (version 6.2.29.0)
1.016: Hotfix started with following command line: /si
/ParentInfo:b9c53444afaa4c46a9c696e887801de8
2.547: DoInstallation: CleanPFR failed: 0x2
2.563: SetProductTypes: InfProductBuildType=BuildType.IP
2.563: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.641: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913580$
2.641: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
2.672: ref tag c:\windows\system32\sp4.cab does not exist
2.672: ref tag c:\windows\system32\sp3.cab does not exist
2.672: ref tag c:\windows\system32\sp2.cab does not exist
2.672: ref tag c:\windows\system32\sp1.cab does not exist
2.672: ref tag c:\windows\system32\driver.cab does not exist
2.672: ref tag c:\windows\system32\fp40ext.cab does not exist
2.672: ref tag c:\windows\system32\fp40ext1.cab does not exist
2.672: ref tag c:\windows\system32\wms4.cab does not exist
2.672: ref tag c:\windows\system32\wms41.cab does not exist
2.688: ref tag c:\windows\system32\ims.cab does not exist
2.688: ref tag c:\windows\system32\ims1.cab does not exist
2.688: ref tag c:\windows\system32\ins.cab does not exist
2.688: ref tag c:\windows\system32\ins1.cab does not exist
2.688: Starting AnalyzeComponents
2.688: AnalyzePhaseZero used 0 ticks
2.688: No c:\windows\INF\updtblk.inf file.
2.688: OEM file scan used 0 ticks
2.735: AnalyzePhaseOne: used 47 ticks
2.735: AnalyzeComponents: Hotpatch analysis disabled; skipping.
2.735: AnalyzeComponents: Hotpatching is disabled.
2.735: FindFirstFile c:\windows\$hf_mig$\*.*
3.985: KB913580 Setup encountered an error: The update.ver file is not
correct.
4.329: KB913580 Setup encountered an error: The update.ver file is not
correct.
4.360: KB913580 Setup encountered an error: The update.ver file is not
correct.
4.454: KB913580 Setup encountered an error: The update.ver file is not
correct.
4.594: AnalyzeForBranching used 78 ticks.
4.610: AnalyzePhaseTwo used 16 ticks
4.610: AnalyzePhaseThree used 0 ticks
4.610: AnalyzePhaseFive used 0 ticks
4.610: AnalyzePhaseSix used 0 ticks
4.610: AnalyzeComponents used 1922 ticks
4.610: Downloading 0 files
4.610: bPatchMode = TRUE
4.610: Inventory complete: ReturnStatus=0, 1969 ticks
4.610: Num Ticks for invent : 1969
4.610: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
4.610: dumpDownloadTask returned 0xf201 (ready to install)
4.907: KB913580 installation did not complete.
4.907: Update.exe extended error code = 0xf201
2.047:
================================================================================
2.047: 2006/05/25 08:26:27.584 (local)
2.047:
C:\WINDOWS\SoftwareDistribution\Download\8491ee05516f59ee111b2aff35cdcfe1\update\update.exe (version 6.2.29.0)
2.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
2.094: Hotfix started with following command line: -q -z -er
/ParentInfo:6bd52fef403bce4bbe4e8c6f8360e2fb
4.313: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
4.313: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
4.313: DoInstallation: CleanPFR failed: 0x2
4.360: SetProductTypes: InfProductBuildType=BuildType.IP
4.360: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.453: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913580$
4.500: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
4.563: ref tag c:\windows\system32\sp4.cab does not exist
4.563: ref tag c:\windows\system32\sp3.cab does not exist
4.563: ref tag c:\windows\system32\sp2.cab does not exist
4.563: ref tag c:\windows\system32\sp1.cab does not exist
4.563: ref tag c:\windows\system32\driver.cab does not exist
4.563: ref tag c:\windows\system32\fp40ext.cab does not exist
4.563: ref tag c:\windows\system32\fp40ext1.cab does not exist
4.578: ref tag c:\windows\system32\wms4.cab does not exist
4.578: ref tag c:\windows\system32\wms41.cab does not exist
4.578: ref tag c:\windows\system32\ims.cab does not exist
4.578: ref tag c:\windows\system32\ims1.cab does not exist
4.578: ref tag c:\windows\system32\ins.cab does not exist
4.578: ref tag c:\windows\system32\ins1.cab does not exist
4.594: Starting AnalyzeComponents
4.594: AnalyzePhaseZero used 0 ticks
4.594: No c:\windows\INF\updtblk.inf file.
4.594: OEM file scan used 0 ticks
4.656: AnalyzePhaseOne: used 62 ticks
4.656: AnalyzeComponents: Hotpatch analysis disabled; skipping.
4.656: AnalyzeComponents: Hotpatching is disabled.
4.656: FindFirstFile c:\windows\$hf_mig$\*.*
5.938: KB913580 Setup encountered an error: The update.ver file is not
correct.
6.328: KB913580 Setup encountered an error: The update.ver file is not
correct.
6.360: KB913580 Setup encountered an error: The update.ver file is not
correct.
6.438: KB913580 Setup encountered an error: The update.ver file is not
correct.
6.610: AnalyzeForBranching used 94 ticks.
7.125: AnalyzePhaseTwo used 515 ticks
7.125: AnalyzePhaseThree used 0 ticks
7.125: AnalyzePhaseFive used 0 ticks
7.125: AnalyzePhaseSix used 0 ticks
7.125: AnalyzeComponents used 2531 ticks
7.125: Downloading 0 files
7.125: bPatchMode = TRUE
7.125: Inventory complete: ReturnStatus=0, 2672 ticks
7.141: Num Ticks for invent : 2688
7.172: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFX3.tmp
7.188: Copied file: c:\windows\inf\branches.inf
14.485: Allocation size of drive C: is 4096 bytes, free space = 27294420992
bytes
14.563: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
14.563: Drive C: free 26029MB req: 14MB w/uninstall: NOT CALCULATED.
14.563: CabinetBuild complete
14.563: Num Ticks for Cabinet build : 7422
14.563: DynamicStrings section not defined or empty.
14.578: FileInUse:: Detection disabled.
15.578: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
15.828: Num Ticks for Backup : 1265
15.953: Num Ticks for creating uninst inf : 125
15.953: Registering Uninstall Program for -> KB913580, KB913580 , 0x0
15.953: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
15.985: System Restore Point set.
16.125: Copied file: C:\WINDOWS\system32\spmsg.dll
16.485: PFE2: Not avoiding Per File Exceptions.
16.516: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB913580.cat with error 0x57
16.844: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB913580\update\update_SP2QFE.inf.
16.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\spuninst.exe -> c:\windows\$hf_mig$\KB913580\spuninst.exe.
16.860: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\spmsg.dll -> c:\windows\$hf_mig$\KB913580\spmsg.dll.
16.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\spcustom.dll -> c:\windows\$hf_mig$\KB913580\update\spcustom.dll.
16.906: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\KB913580.CAT -> c:\windows\$hf_mig$\KB913580\update\KB913580.CAT.
16.969: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\update.exe -> c:\windows\$hf_mig$\KB913580\update\update.exe.
16.985: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\updspapi.dll -> c:\windows\$hf_mig$\KB913580\update\updspapi.dll.
17.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\update.ver -> c:\windows\$hf_mig$\KB913580\update\update.ver.
17.016: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\updatebr.inf -> c:\windows\$hf_mig$\KB913580\update\updatebr.inf.
17.063: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\eula.txt -> c:\windows\$hf_mig$\KB913580\update\eula.txt.
17.078: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\update\branches.inf -> c:\windows\$hf_mig$\KB913580\update\branches.inf.
17.125: Copied file: C:\WINDOWS\system32\xolehlp.dll
17.203: Copied file: C:\WINDOWS\system32\mtxoci.dll
17.297: Copied file: C:\WINDOWS\system32\mtxclu.dll
17.453: Copied file (delayed): C:\WINDOWS\system32\SET6.tmp
17.500: Copied file: C:\WINDOWS\system32\msdtcuiu.dll
17.578: Copied file: C:\WINDOWS\system32\msdtctm.dll
17.735: Copied file: C:\WINDOWS\system32\msdtcprx.dll
17.891: Copied file: c:\windows\$hf_mig$\KB913580\SP2QFE\msdtcuiu.dll
17.969: Copied file: c:\windows\$hf_mig$\KB913580\SP2QFE\xolehlp.dll
18.016: Copied file: c:\windows\$hf_mig$\KB913580\SP2QFE\mtxoci.dll
18.078: Copied file: c:\windows\$hf_mig$\KB913580\SP2QFE\msdtctm.dll
18.203: Copied file: c:\windows\$hf_mig$\KB913580\SP2QFE\mtxclu.dll
18.266: Copied file: c:\windows\$hf_mig$\KB913580\SP2QFE\msdtcprx.dll
18.406: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\8491ee05516f59ee111b2aff35cdcfe1\
18.406: Num Ticks for Copying files : 2453
18.406: Num Ticks for Reg update and deleting 0 size files : 0
18.516: ---- Old Information In The Registry ------
18.531: Source:C:\WINDOWS\system32\SET6.tmp (2001.12.4414.311)
18.531: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.308)
18.531: ---- New Information In The Registry ------
18.531: Source:C:\WINDOWS\system32\SET6.tmp (2001.12.4414.311)
18.531: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.308)
22.578: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
22.578: IsRebootRequiredForFileQueue: At least one file operation was
delayed; reboot is required.
If none are listed below, check above for
delayed deletes.
22.578: IsRebootRequiredForFileQueue: c:\windows\system32\mtxclu.dll was
delayed; reboot is required.
22.578: DoInstallation: A reboot is required to complete the installation of
one or more files.
22.578: In Function SetVolatileFlag, line 11789, RegOpenKeyEx failed with
error 0x2
22.578: In Function SetVolatileFlag, line 11806, RegOpenKeyEx failed with
error 0x2
22.578: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
22.610: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart = 0

Robin Walker [MVP]

unread,

May 27, 2006, 7:40:30 AM5/27/06

DavidB <Dav...@discussions.microsoft.com> wrote:

> I am logging on as 'administrator' of the PC. I've tried even
> logging on as local administrator without success.
>
> Contents of the file KB913580.log are below. It does say something
> to the effect of not having proper rights, but ... I'm logging on as
> administrator.

In your previous post, you quoted an error 0x8007f004 on 2006-05-23 at
11:45:08. In KB913580.log that is shown to be because:

1.172: Failed To Enable SE_SECURITY_PRIVILEGE
1.187: Setup encountered an error: You do not have permission to update
Windows XP.
Please contact your system administrator.

So it does seem that you did not have Administrator privileges at that time.

Your post of KB913580.log goes on to show another installation attempt on
2006/05/25 at 08:26:27, which appears to have run successfully to
completion. Please confirm whether or not you now have KB913580 installed
successfully.

> I also double checked the registry entries
> ...HKCR\LegitCheckControl.LegitCheck and
> HKCR\LegitCheckControl.LegitCheck.1
> and it shows me (me as the administrators group, plus added the local
> administrator exclusively and gave full rights) as having full rights.

These are not relevant to 913580. They relate only to Windows Genuine
Advantage installation problems.

AL

unread,

Jun 8, 2006, 2:54:02 PM6/8/06

I also receive this error, even when I login using the hidden Administrator
account (by pressing CTRL+AL+DEL twice at the login prompt). I don't know hom
much more "Administrator" you can get. Here is the contents of the log file
of one of the files that failed to install...

0.625: 2006/06/09 04:47:37.640 (local)
0.625:
C:\WINDOWS\SoftwareDistribution\Download\94993dc41f085fded913ffe873108208\update\update.exe (version 6.2.29.0)
0.625: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.625: Failed To Enable SE_TAKE_OWNERSHIP_PRIVILEGE
0.625: Setup encountered an error: You do not have permission to update

Windows XP.
Please contact your system administrator.

0.625: You do not have permission to update Windows XP.

Please contact your system administrator.

0.625: Update.exe extended error code = 0xf004

AL

unread,

Jun 14, 2006, 5:58:01 PM6/14/06

Problem solved! The problem was caused by Administrators not being able to
modify certain files and objects, due to a change in user rights assignment.

How I fixed it:

1. In Control Panel, go to Administrative Tools
2. Open Local Secutity Settings
3. Select Local Policies, then User Rights Assignment
4. At the bottom of the list is an item called "Take ownership of files or
other objects." Ensure that this task can be performed by "Administrators."

So how did this problem occur? (in my case)
Some time ago, I discovered a loophole in Windows' file security options. I
noticed that although it is possible to make folders and files inaccessable
to other users, this can be easily countermanded by the fact that any
Administrator can take ownership of another user's files. Once an
administrator takes ownership of a file or folder, they can redefine its
security options.
In an attempt to prevent such a privacy breach by other administrators on my
computer, I removed Adminsistrators from the list of persons able to "Take
ownership of files or other objects." This inadvertantly prevented me from
updating Windows.

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