Re: Vista update KB938371 fails to install. error code 80073712

[MowGreen [MVP]]

The errror indicates Windows Update file corruption. Check for the
presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.

If the above does not resolve the error, then see if reinstalling the
latest Version of the Windows Update Agent does -
http://support.microsoft.com/kb/946928
Use this article for your guide on installing it -
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1172

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Jumbo wrote:

> Update 938371 fails to install, green install bar gets almost to the the end
> then stops.
> Error code 80073712
> Have tried both automatic install ( Windows Update) and standalone methods.
> All other updates have been and continue to install correctly.

[Jumbo]

Many Thanks,
1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
'798c79424c6ec801f301000028093411.pending.xml' from folder
WINSXS/Temp/Pending Renames' )-to no avail.
2. Have installed Windows Update Agent-no change, update still does not
install.
3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
for Vista SP1) and an older KB 929735.
Have just installed other 'update Tuesday' updates successfully!
4. Have tried Automatic and Stand Alone installs
5. KB 938371 appears to stall with about 99% ( of green bar) complete
6. both updates fail with error code 80073712
7. have tried with all firewalls/antivirus disabled.
8. Have Microsoft EMEA Consumer Technical Support working on this
simultaneously.
--
Jumbo

[jgtj]

I have the exact same symptoms, even to KB929735 failing last September, but
this has dropped from the list despite not having been done.

I have been around several forums,some of the suggestions are dangerous and
likely to cause problems.

If you find a solution please post it here.
Thanks.

[me somebody pls@discussions.microsoft.com help me somebody pls]

**********************************************************
I have the exact same problem with KB938371
**********************************************************
I have tried the same instructions given above but I still have the same
problem
**********************************************************
I have even tried logging a call with Microsoft support which was a waste of
time
**********************************************************
Can someone PLEASE HELP
**********************************************************

[help me somebody pls]

Forgot to mention, I also have the same problem with KB929735.

Basically I have the EXACT same problem as Jumbo.

Jumbo, if you find a solution, please post a reply back here for me.

Many thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Jumbo]

I have had help from Microsoft, they took remote control of my computer and
did exactly the same things suggested by everybody else, all to no avail.
Case closed with the advice that my computer probably doesn't need the update
and that when Vista SP1 is installed to try and install the update then if
SP1 requires it....hmmmm?

Now if you all have a look in:
Control Panel
Problem Reports and Solutions
View Problem History
...I have 145 errors related to:

Windows Modules Installer

and there are 4 errors that seem to occur after every attempt to install
that pesky 938371 update..........here they are:
So Microsoft experts get digging/figuring what is going on, a lot of us have
problems and there is no apparent solution except perhaps wiping the hard
disc and re-installing Vista from scratch.

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 6.0.6001.18000:1
File: base\xml\udom_microdom.cpp
Function: RtlCreateMicrodom
Line: 4493
Status: c000a083
StackHash: 0x763464f9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Extra information about the problem
Bucket ID: 171452803

Problem signature
Problem Event Name: WindowsWcpStoreCorruption
OsVersion: 6.0.6001.18000:1
Type: FileHashMismatch
Path: \winsxs\manifests\x86_usbport.inf.resources_31bf3856ad364e35_6.0.6000.16386_en-us_ebd601ada9ebed6a.manifest
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Extra information about the problem
Bucket ID: 160741689

Problem signature
Problem Event Name: CbsPackageServicingFailure
Stack Version: 6.0.6001.18000
Package: Package_for_KB938371~31bf3856ad364e35~x86~~6.0.1.25
Status: 80073712
Failure Source: Execute
Start State: Staged
Target State: Installed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Extra information about the problem
Bucket ID: 171963193

Problem signature
Problem Event Name: WINDOWS_WCP_OTHER_FAILURE2
OsVersion: 6.0.6000
File: base\xml\udom_microdom.cpp
Function: RtlCreateMicrodom
Line: 4493
Status: c000a083
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Extra information about the problem
Bucket ID: 12111983

--
Jumbo

[help me somebody pls]

Hi

I have just checked my "Problem Reports and Solutions" list and I have the
EXACT same errors as Jumbo just described.

Someone please help as update KB938371 is a pre-requisite for Vista Service
Pack 1.

Many thanks

[Jumbo]

PLEASE EXCUSE ME FOR SHOUTING, BUT MICROSOFT THEMSELVES HAVE FIXED IT!!!!!
Just run my Windows Updates, Important update KB947821 installed ( had me
worried when it hung at 60% for 30mins, then installed. Next I tried the
pesky KB 938371 that has caused me so much heartache and it installed!!! SO
EVERYBODY GET KB947821 ( dated 18Mar2008) NOW and it should be the cure-all
for all our problems.
Best of Luck
--
Jumbo

"Jumbo" wrote:

> Update 938371 fails to install, green install bar gets almost to the the end
> then stops.
> Error code 80073712
> Have tried both automatic install ( Windows Update) and standalone methods.
> All other updates have been and continue to install correctly.

> --
> Jumbo

[PA Bear [MS MVP]]

Description of the CheckSUR update for Windows Vista and for Windows Vista
for x64-based systems:
http://support.microsoft.com/kb/947821

--
~PA Bear

Jumbo wrote:
> PLEASE EXCUSE ME FOR SHOUTING, BUT MICROSOFT THEMSELVES HAVE FIXED IT!!!!!
> Just run my Windows Updates, Important update KB947821 installed ( had me
> worried when it hung at 60% for 30mins, then installed. Next I tried the
> pesky KB 938371 that has caused me so much heartache and it installed!!!
> SO
> EVERYBODY GET KB947821 ( dated 18Mar2008) NOW and it should be the
> cure-all
> for all our problems.
> Best of Luck
>

[gpishko]

Tried the KB article but after I click the 'Continue' button to validated my
software
I am redirected to a web site that says:

"We’re sorry, but there is no Microsoft.com Web page that matches your
entry...."

[PA Bear [MS MVP]]

Please begin a new thread about /your/ problem(s).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

gpishko wrote:
> Tried the KB article but after I click the 'Continue' button to validated
> my
> software
> I am redirected to a web site that says:
>

> "We’re sorry, but there is no Microsoft.com Web page that matches your

[GrimCW]

I'm unable to install ANY updates now due to this error, and i CANNOT delete
the Winsxs folder or anything in it, despite following all instructions this
gimp new OS called vista keeps telling me i need "permission" to do that.
i'm the sole user, and administrator of this system, so whos permission do i
need?!

[Totter]

Same problem....whats the deal? why does microsoft have no answer? this is
pathetic...

[Maurice N ~ MVP]

See MS article http://support.microsoft.com/kb/931712
The "Windows Features" dialog box is empty in Windows Vista, or you receive
an error message that includes the following code when you try to use
Windows Update: "0x80073712"

Also, free Windows Vista SP1 support
http://support.microsoft.com/oas/default.aspx?gprid=500921

--
Maurice N
MS-MVP
--
"Totter" <Tot...@discussions.microsoft.com> wrote in message
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