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Re: Windows Update problem

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Bennett Marco

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Aug 12, 2009, 1:04:10 PM8/12/09
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"Kate" <@*slamaspam*.demon.co.uk> wrote:

>Windows XP Home SP3 IE6 (Not sure if this query should be addressed
>here or to the IE6 browser Newsgroup... )

Neither...

microsoft.public.windowsupdate would be the proper place.

I've crossposted this to that group to get you started.

>I have set Windows Update to notify me but not to download and install
>automatically. Until a few months ago, when the gold shield appeared
>in the Notification Area, I would >Start/Windows Update, the page
>would open, I would get the "Checking to see if your computer..."
>message and all would proceed properly. Now, when I do this, the
>progress bar for "Opening Page
>update.microsoft.com/windowsupdate/v6/default.aspx..." freezes about
>one third of the way across. Occasionally, after a long wait, it will
>open, I receive the "Checking to see..." message, and then a blank
>window, which remains that way. Meanwhile, there is no activity
>showing in the double-monitor icon in the Notification Area. To get
>around this, I have been clicking the gold shield to get the update
>details, then clicking download, followed by install when it has
>finished. Today, I selected download and then tried to bring up the
>progress window, but nothing happened and the gold shield disappeared.
>There certainly wasn`t sufficient time for the whole package to have
>downloaded and installed and there was no activity showing in the
>Notification Area. I tried re-booting, but the gold shield has not
>re-appeared.
>
>I have not made any changes to firewall settings, nor to browser
>options, and hope that someone can explain how to resolve this
>problem, please.
>
>Many thanks
>Kate

Kate

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Aug 12, 2009, 1:45:15 PM8/12/09
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Bennett Marco : Thank you for crossposting for me; I did not realise
that there was a dedicated NG for this subject.

Andrew E : the address you mentioned is the page which hangs and will
not open, unfortunately.

db : all services started and automatic. Re : anti-virus software -
no changes were made to my settings before I started having this
problem, and I do not have any third-party firewall software - just
the physical firewall of my router. Again, no changes have been made
to its settings.

BTW, I do not get any error message/s. I have looked online for a
solution, but couldn`t find anything that was wholly relevant. Oh,
and the Windows Update folder in /Programs is empty, if that makes any
difference.

Thanks
Kate


"Bennett Marco" <benm...@invalid.invalid> wrote in message
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Kate

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Aug 12, 2009, 2:06:22 PM8/12/09
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Correction, db : I could not find a BITS service. Don`t recall ever
having had one...

Kate


"Kate" <@*slamaspam*.demon.co.uk> wrote in message
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Kate

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Aug 12, 2009, 3:00:19 PM8/12/09
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Ignore last post please : I do have the BITS service after all. I
didn`t realise it was an acronym and was looking for "Bits".

Kate

"Kate" <@*slamaspam*.demon.co.uk> wrote in message

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The Real Truth MVP

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Aug 12, 2009, 9:05:35 PM8/12/09
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Try Microsoft's� Windows Update Repair Tool. Download it here
http://www.ms-mvp.org/


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.


"Kate" <@*slamaspam*.demon.co.uk> wrote in message

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Leonard Grey

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Aug 12, 2009, 9:19:46 PM8/12/09
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Warning: Don't install anything from that phony web page!

Patrick Christopher Butts, alias pcbutts1, alias "The Real Truth MVP" is
well-known in these newsgroups, and for good reasons:

1. He pretends to be an MVP. (He isn't.)
2. Despite the faked URL, his web page is not an MVP web page.
3. Patrick steals other people's software and claims it as his own. He's
been called out for this many times.
4. He often re-writes the software he's stolen in a way that can cause
harm to your computer.

And finally...

5. Microsoft does not publish a "Windows Update Repair Tool" or any tool
with a similar name for Windows XP.
---
Leonard Grey
Errare humanum est

The Real Truth MVP

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Aug 12, 2009, 10:52:11 PM8/12/09
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The link on my REAL MVP site goes directly to Microsoft's Windows update
repair tool you dumbass. next time check before you start spouting out lies.


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.


"Leonard Grey" <l.g...@invalid.invalid> wrote in message
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PA Bear [MS MVP]

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Aug 13, 2009, 2:47:10 AM8/13/09
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There's never been an MS utility named "Windows Update Repair Tool" and the
utility the MVP IMPOSTER refers to was pulled from a beta site about a year
ago!

What's the "real truth" about pcbutts1? Read on...

. Is he an MS MVP? No!
cf. http://mvp.support.microsoft.com/communities/mvp.aspx

. If xxx.ms-mvp.org redirects to xxx.pcbutts1.com, why didn't he post that
link to begin with?

. Is he a proven thief? Yes!
cf.
http://groups.google.com/group/microsoft.public.security.virus/browse_frm/thread/58e6c02dbc6279ad
cf.
http://msmvps.com/blogs/hostsnews/archive/2006/11/10/pcbutts1-_2E00__2E00_.-the-saga-continues-_2E00__2E00__2E00_.aspx
cf.
http://groups.google.com/group/microsoft.public.security.homeusers/msg/213247814fb4d61e
cf.
http://groups.google.com/group/microsoft.public.security.homeusers/msg/e19fce884897662f

. What do real experts have to say about him? It ain't pretty.

http://www.siteadvisor.com/sites/pcbutts1.com (Reviews)

http://www.digg.com/security/PCButts1_Under_Attack

http://www.siteadvisor.com/sites/pcbutts1.com

http://bughunter.it-mate.co.uk/PCBUTTS.TXT

http://www.mywot.com/en/scorecard/pcbutts1.com

http://www.mywot.com/en/scorecard/www.ms-mvp.org

. Does he have all his marbles?
cf. http://en.wikinews.org/wiki/NASA_van_rolls_off_California_mountain

Ignore this MVP imposter!
--
~Robear Dyer
MS MVP-IE, Mail, Security, Windows Client
https://mvp.support.microsoft.com/default.aspx/profile/robear.dyer


The Real Truth MVP wrote:

> Try Microsoft's� Windows Update Repair Tool. Download it here

> XXX.ms-mvp.org/

Ottmar Freudenberger

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Aug 13, 2009, 5:57:02 AM8/13/09
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"PA Bear [MS MVP]" wrote:

> There's never been an MS utility named "Windows Update Repair Tool"

Hm, close:
http://blogs.technet.com/fixit4me/archive/2009/05/13/reset-windows-update.aspx
http://support.microsoft.com/kb/971058/en-us

But I agree with "the rest" you've posted.

Bye,
Freudi
--
X-Braindead-Webinterface-Used: yes

Kate

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Aug 13, 2009, 9:08:10 AM8/13/09
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I have now run Microsoft`s FixIt, but it didn`t make any difference.
I have tried to approach
http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
from different angles, but it still hangs. I then started in Safe
Mode with Networking and was able to open the page. However, when it
tried to check my system for updates, I got error # 0x8007043C
(service not available in safe mode). Aaargh! This morning the gold
shield reappeared, but when I clicked on it, there was a different
update available "Cumulative Update for ActiveKillBits" or some such,
and none of the updates I was offered yesterday. I selected download,
but it didn`t seem to do so. Before, I have been able to open a
progress window and check download and install progress, but now I
cannot even do this. Curiously, when I went to restart in safe mode,
there was a message to say that downloads were available to install
and this would be done automatically if I shut down the computer. I
have never seen this message before today. Does anyone know where
update downloads are stored prior to installation, please? I could
then check to see what has downloaded.

Further suggestions would be very welcome, please, as this is proving
most aggravating!

Thanks
Kate

"Kate" <@*slamaspam*.demon.co.uk> wrote in message

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Ǝиçεl

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Aug 13, 2009, 12:46:01 PM8/13/09
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Hi Kate,

1.- Test this WGA diagnose test, connection to MS, that scripts working,
etc. etc.
<http://www.microsoft.com/genuine/diag/>

Reboot
-=-


2.- Go ahead and download Dial-ª-Fix.
<http://wiki.djlizard.net/Dial-a-fix>

Scroll down about 2/3 of the way to Download Dial-ª-fix

Click the Double green checkmark and click Go.

Reboot

Try the
<http://windowsupdate.microsoft.com/>
and D/L your updates
-=-

See if the system can update now.

I hope this post is helpful.

Let us know how it woяks ºut.

Ǝиçεl
◕‿◕
-=-

PA Bear [MS MVP]

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Aug 13, 2009, 2:05:26 PM8/13/09
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[Thread history:
http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/browse_frm/thread/0e8740d213468a44]

> ...Curiously, when I went to restart in safe mode,


> there was a message to say that downloads were available to install
> and this would be done automatically if I shut down the computer.

That tells us that Automatic Updates (AU) is working.

You'll only see AU's "Updates are ready to be installed" icon when all of
the updates you've approved have downloaded.

When a large number of updates are released on a given Patch Tuesday, you
may encounter an "Install updates and turn off computer" button when you go
to shutdown. Using it will install the already-downloaded updates but
there's no way of knowing which updates you're installing.

Absent any serious numerical Errors in your windowsupdate.log (cf.
http://support.microsoft.com/kb/902093), you may be seeing a delay caused by
excessive demand on the servers ("Update is not allowed to download due to
regulation"). It can take up to 7 days or more (sometimes much more) for
all Automatic Update users to get new updates when so many have been
released on the second Tuesday of a given month. See...

Updates are not downloaded or the "Automatic Updates" icon does not display
the status of downloads when you enable the Automatic Updates service
http://support.microsoft.com/default.aspx/kb/910340

Microsoft Update Product Team Blog: Update Notifications and
Install-at-Shutdown Behavior:
http://blogs.technet.com/mu/archive/2009/06/26/update-notifications-and-install-at-shutdown.aspx

Much ado about nothing
http://msmvps.com/blogs/bradley/archive/2009/06/25/seems-like-muchado-about-nothing-to-try-to-get-people-to-turn-off-updating.aspx

In most circumstances*, you can install the updates via Windows/Microsoft
Update website (WinXP) or by running Windows Update manually (Vista)
instead: Understand that by doing so, you're pushing all other Automatic
Updates users further back in the queue (which may explain, at least in
part, why Automatic Updates hasn't brought them in for you yet).

===================
* I say "most" because many users are posting here and saying that they
can't update manually right now.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

The Real Truth MVP

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Aug 13, 2009, 6:53:58 PM8/13/09
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Your drunk ass really needs to stop thinking you know me my website
Microsoft or anything at all foe that matter. Why are you still an MVP? tell
everyone what this is http://support.microsoft.com/kb/971058/en-us. Better
yet tell the op to use something called Microsoft Fix it 50202.. It is a MS
windows update repair tool and that is exactly what I said it is because
that is what it does.


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.


"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
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PA Bear [MS MVP]

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Aug 13, 2009, 7:31:35 PM8/13/09
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<bite me paddy>

The Real Truth MVP wrote:

<snp>

MowGreen

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Aug 13, 2009, 8:39:35 PM8/13/09
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For the issue with the Update icon appearing in the Notification Area
and then disappearing after you Appove the download of updates ...
there's a bug in the updating mechanism if Automatic Updates is set to
anything but it's Default setting, Auotmatic (recommended).

What's happening is that after you Approve the download of *all* the
updates the ones that are not *regulated* are downloaded to the system.
The non-regulated updates are Security updates. Then the update icon
disappears and you are not prompted to install them.
But, if you click Start > Turn off Computer, you will notice that the
Turn Off icon now has an icon overlay on it and this text is at the
bottom of the window

" Click Turn Off to install important updates and turn off your
computer. Click here to turn off without installing updates "

The last sentence is a link to turn off and not install the updates
downloaded. What's occurring is that the *regulated* update[s] has not
been downloaded and the system does not prompt you to install the
Security updates previously downloaded.
That's not what Users expect when they *want* to have their systems
install Security regardless of whether non-security updates have been
downloaded.

As to IE freezing when it hits the Windows Update site, either there's a
scripting issue, an unregistered .dll, or malware present.
Scripting and unregistered .dll issues are usually caused by security
software or a 3rd party firewall.
If you go here: How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
There's a Fixit that you can either run from within IE or you can
download it and run it offsite. The tool will register the associated
updating .dlls when run in it's Default option.

When you run it in it's Agggressive mode, *all* of the steps are carried
out that are listed in the KB. The system must be online for it to
download and install the Windows Update Agent, as described in Step 11.
AFAIK, the only difference between the Default and Aggressive options is
Step 11.

If you choose to run the Aggressive option, temporarily disable the
installed antivirus/security suite/3rd party firewall.
If a 3rd party firewall is disabled, * be sure * that the native XP
firewall is now Enabled.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

PA Bear [MS MVP]

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Aug 13, 2009, 8:45:42 PM8/13/09
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MowGreen wrote:
> For the issue with the Update icon appearing in the Notification Area
> and then disappearing after you Appove the download of updates ...
> there's a bug in the updating mechanism if Automatic Updates is set to
> anything but it's Default setting, Auotmatic (recommended).
<snip>

BroMow, folks have been encountering this same behavior when AU is set to
Automatic, too.

Leonard Grey

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Aug 13, 2009, 10:47:21 PM8/13/09
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"BroMow"?

I suppose only fellow MVPs are allowed to call him that. <chuckle>


---
Leonard Grey
Errare humanum est

PA Bear [MS MVP]

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Aug 13, 2009, 11:01:36 PM8/13/09
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[Long, long, /long/ story involving excessive consumption of all sorts of
things and one helluva good time...]

Kate

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Aug 14, 2009, 10:04:12 AM8/14/09
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Firstly, thanks for all the replies and suggestions.

As I mentioned before, I have run the Fixit, but not in Aggressive
mode.

Re Automatic Updates, I have that set to Notify Me but do not download
and install : I like to see what is being loaded into my computer -
even if I am not sure what it does! To that end, when the shield
appears, I have always gone to Start/Windows Update and connected that
way. Incidentally, the Target details in Properties for this link are
correct as stated by MowGreen in another thread in
microsoft.public.windowsupdate. Since the difficulties with
connecting to the webpage started, I have clicked the shield icon and
downloaded and installed that way, and that does seem to work.
Because of that, I do not think that it can be high traffic which is
blocking my access. Also, having been able to connect in Safe mode,
leads me to think that there is some conflict in my computer.
However, I have disabled my anti-virus software (AVG 8.5 Free) and
tried to connect, but no luck. As I have said, I do not have any
firewall software apart from Windows. I have run an Ad-Aware deep
scan, but nothing was reported. I have read lots of articles both on
MS Support and elsewhere trying to find a solution but haven`t found
one yet.

Yesterday, I did manage to reach the webpage. The site checked that I
had the right ActiveX software, and then checked for updates. The
progress bar (green scrolling thingy) just kept working and working
but
nothing appeared - not even the message to say that there were no new
updates available. I saved a copy of the WindowsUpdate.log for the
relevant attempt, the last few lines of which read "
80072ee2 WindowsUpdate Failure
Software Synchronization Windows Update Client failed to
detect with error 0x80072ee2."

I have searched this error code and run MS`s Article ID: 836941
troubleshooting suggestions, but am still getting the same problem.

It looks as though I shall probably have to live with it, and hope
that it clears itself eventually. Maybe it is time to try the Fixit
in Aggressive mode (I shall set a System Restore Point first!).

Thanks again for all the advice.
Kate

"MowGreen" <mowg...@nowandzen.com> wrote in message
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Kate

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Aug 14, 2009, 10:36:36 AM8/14/09
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A thought that has occurred to me : is it possible that Microsoft .NET
Framework 2.0 could cause this problem? It seems to me that my Update
difficulties *may* have started after I installed this..

Thanks
Kate

PA Bear [MS MVP]

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Aug 14, 2009, 2:14:05 PM8/14/09
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> 80072ee2 WindowsUpdate Failure
> Software Synchronization Windows Update Client failed to
> detect with error 0x80072ee2."

Usual translation: Server is swamped/Try again later.

Unknown

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Aug 14, 2009, 5:05:20 PM8/14/09
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Why do you continue making a total ass of yourself?
Don't you have any feelings for yourself at all?
"The Real Truth MVP" <t...@void.com> wrote in message
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