Unable to Update Windows Vista - TRIED ALMOST ALL...

[DB]

Hi,

Over the last days I've tried to fix my windows update in various ways.

Error 0x8000FFFF with FixWindowsUpdateError0x8000FFFF.exe which fixed the
unability to start up and constant reboot.

Also via ren c:\windows\winsxs\pending.xml to pending.old.xml, backing up
registry (components) and deleting the pending values - just like describer
in your pages...

Then I started to have other errors such as 80073712 and used the vista
update readiness tool which proved worthless in resolving the problem as i
get into the constant reboot and have to go on the pending.xml process
above.

I have also unsitalled sp1 for .net 3.5 framework since the problems started
around that installation but it did not make any diference. In addition I
cannot install it - it says not needed together with the other 8 updates....

The only updates that seem to have gone through over the last weeks are for
windows defender. Have also taken on and off anti-virus software and that
has
done no impact.

Have also run fine SFC /scannow...

Have tried all windows fixed in the knowledge base and had emailes customer
service where i got the response:
Dear Sir/Madam,

Thank you for your email about Windows VistaT.

I was sorry to hear that you get error codes when you try to do Windows
Updates on your computer.

I understand how disappointing this has been for you as you had tried many
ways to fix it. In order to help resolve your concern, I would suggest you
to go through the number of ways that you can obtain technical information
and support from our team.

A useful resource is the Knowledge Base on our website, where we have
published a large collection of articles and Frequently Asked Questions
(FAQs) about our products. You can access it by going to;

http://support.microsoft.com/search/?adv=1

You can also go online and visit our Newsgroup to post your technical
question at the following website, or alternatively chat with one of our
Most
Valuable Professionals (MVPs);

http://support.microsoft.com/newsgroup/default.aspx

If you do not find the answer that you are looking for or wish to discuss
alternative support options please call our Customer Services Team on 0870
60
10 100. Our lines are open from 8am to 6pm, Monday to Friday, excluding
public holidays. These support options can also be viewed at;

http://support.microsoft.com/gp/services

Thank you for getting in touch.

Kind regards,

HOW USELESS is that???? 1 day to receive a response that could well be
automated. When you pay so much for Mircrosoft products and make a good
effort to fix the problem, at least you expect a good service back....

I posted to the news group the advised but i think i finally got directed to
where i can finallyu get some expertise:

Was this post helpful to you?
Reply Top

Rick Rogers 3/19/2009 3:42 AM PST

Hi DB,

You may have better luck finding a proper solution in the Windows Update
group, this one is for trouble initially installing and setting up Vista.
Over there you will find MVP's and other regulars that are familiar with
these error codes and their resolution:

news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

Hopefully in this forum someone will be inteligent enough to give me or help
me find a solution
solution without involving a vista reinstall...

Regards,

David

[PA Bear [MS MVP]]

Please state your full Windows version (e.g., Vista SP1) when posting to
this newsgroup.

Error when you download updates using Windows Update or Microsoft Update:
8000FFFF
(includes FixIt4Me assistance!)
http://support.microsoft.com/kb/946414

However, there's a very good chance that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

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