Windows update just does not find any patches for windows

[RonRPh]

I run windows update but no patches ever show up for windows. Belarc advisor
and It.shavlik both say that I am missing critical and regular patches. Any
thoughts
would be appreciated.

[PA Bear [MS MVP]]

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply.

[Shenan Stanley]

First thought...
Windows _____, _____ Edition, __-bit with Service Pack _ (if applicable)?

Second thought...
What patches do "Belarc Advisor" and "Shavlik" tell you that you need (list
3 or 4...)?

Last thought...
If this is Windows XP or Vista - have you ever installed BETA service packs?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[RonRPh]

Sorry- my bad. Windows XP professional 32 bit with service pack 3 (v .5857)-
as far as I remember no beta service packs
Belarc says that I am missing these
Q971468 - Important (details...)
Q974417 - Critical (details...)
Q975560 - Critical (details...)
Q975561 - Important (details...)
Q975713 - Critical (details...)
Q977816 - Critical (details...)
Q977914 - Critical (details...)
Q978037 - Important (details...)
Q978262 - Critical (details...)
Q978338 - Moderate (details...)
Q978601 - Critical (details...)
Q978706 - Moderate (details...)
Q979309 - Critical (details...)
Q979683 - Important (details...)
Q980182 - Critical (details...)
Q980232 - Critical (details...)
Q981332 - Important (details...)

[Ottmar Freudenberger]

"RonRPh" <Ron...@discussions.microsoft.com> schrieb:

> Sorry- my bad. Windows XP professional 32 bit with service pack 3 (v .5857)-
> as far as I remember no beta service packs

Any hints in the windowsupdate.log file?
http://support.microsoft.com/kb/902093/en-us

Bye,
Freudi

[PA Bear [MS MVP]]

Start | Run | WINVER | OK: What's the Build number displayed here?

Open Add/Remove Programs: What's the KB number of the most recently
installed "Security Update for Windows XP" and what's the Installation date?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Is Automatic Updates enabled?
--
~PA Bear

<paste>

[RonRPh]

winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3, v.5
Mcfee antivirus- updated to current- finds nothing;
have run malware malabytes, defender, and ad-aware
windows firewall
Was running mcfee, then Norton, now back to mcfee ( had to load in an older
backup when I was playing around with Netframework- let my backup lapse for
awhile)
Automatic updates enabled.
Did get one sort of error in the update log ( did not know your could do that)
WARNING: Failed to evaluate Installed rule, updateId =
{F4B9C883-F4DB-4FB5-B204-3343C11FA021}.100, hr = 8024E001
2010-04-23 06:59:48:765 1956 1444 Agent WARNING: Failed to evaluate
Installed rule, updateId = {BFE5B177-A086-47A0-B102-097E4FA1F807}.102, hr =
8024E001
Would this mean anything???

[PA Bear [MS MVP]]

[To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.]

> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3

Did you install SP3 via Windows Update and are you certain WINVER reports
"version 5.5"?

> ...had to load in an older backup...

Explain, please.

> Was running mcfee, then Norton, now back to mcfee

Norton and McAfee applications are notorious for not uninstalling (or
upgrading) cleanly.

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

4. Now run this McAfee three-step fix:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

NB: After completing Step #1 of this fix (uninstall McAfee), make certain
that the Windows Firewall is enabled! You're "working without a net" now so
don't do ANYTHING else online until you've completed Step #3 of the fix!

5. Manually & repeatedly update the McAfee application until you get a "no
more updates" prompt.

6. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
Select CUSTOM and scan | Install any Critical Security Updates offered
(e.g., KB980182; KB979683). If a Root Certificates update is listed in the
Optional Software updates category on the left-hand side of the scan results
window, install it to take full advantage of IE8's enhanced security.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

<paste>

PA Bear [MS MVP] wrote:
> Start | Run | WINVER | OK: What's the Build number displayed here?
>
> Open Add/Remove Programs: What's the KB number of the most recently
> installed "Security Update for Windows XP" and what's the Installation
> date?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought
> it)?
>
> Is Automatic Updates enabled?
>

[Shenan Stanley]

RonRPh wrote:
> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: Service
> Pack 3)
<snipped>

Whoa. Version 5.5?!

Can you double-check?

[Ottmar Freudenberger]

"RonRPh" <Ron...@discussions.microsoft.com> schrieb:

> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3, v.5

Bet "version 5.5" is a typo.

> WARNING: Failed to evaluate Installed rule, updateId =
> {F4B9C883-F4DB-4FB5-B204-3343C11FA021}.100, hr = 8024E001

http://support.microsoft.com/kb/971058/en-us may be worth trying.

Bye,
Freudi

[PA Bear [MS MVP]]

Ottmar Freudenberger wrote:
> "RonRPh" <Ron...@discussions.microsoft.com> schrieb:
>
>> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3,
>> v.5
>
> Bet "version 5.5" is a typo.

+1

>> WARNING: Failed to evaluate Installed rule, updateId =
>> {F4B9C883-F4DB-4FB5-B204-3343C11FA021}.100, hr = 8024E001
>
> http://support.microsoft.com/kb/971058/en-us may be worth trying.

+1 (assuming a functional AV app is installed)

[PA Bear [MS MVP]]

RonRPh wrote:
<snip>
> Did try the reset- just the regular one- no luck. Since it is an old
> backup
> that I'm
> currently working off of ( before I switched to Norton) I would have to
> think that it
> is pretty much a "clean" version on Mcfee- so doing the antivirus thing
> does
> not
> seem like the answer to me but when I have some time I'll play around with
> it.
> Thank You for trying to help.
<paste>

> Any thoughts would be appreciated.

</paste>

And then dismissed out of hand?

Could that "old backup" be horked, too? You betcha! Especially if WINVER
really reports "version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice
Pack 3."

See...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Over & out.
--
~PA Bear

[Ottmar Freudenberger]

"RonRPh" <Ron...@discussions.microsoft.com> schrieb:

>> > http://support.microsoft.com/kb/971058/en-us may be worth trying.

> Did try the reset- just the regular one- no luck.

You've tried the "agressive mode" too in the meantime? If not, go ahead.
Still no luck? *Uninstall* McAfee *completely* and just in case you have
a personal firewall application running in the background too, uninstall
that one too. Instead enable Windows Firewall and give Microsoft Security
Essentials a try.

Bye,
Freudi