Re: Update works for Windows, not for Office

[TaurArian]

What version of office?

"Microsoft Update supports Windows Vista, Windows XP, Windows 2000 Service Pack 3 (SP3) or
later, and Windows Server 2003. It provides updates for Microsoft Office 2007, Microsoft
Office XP, Microsoft Office 2003, Microsoft SQL Server, and Microsoft Exchange Server. "

Ref: http://www.microsoft.com/protect/computer/updates/faq.mspx
--
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TaurArian [MVP] 2005-2008 - Australia
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"Michael" <Mic...@discussions.microsoft.com> wrote in message
news:2BF9547D-732A-49F9...@microsoft.com...
| Hello,
|
| Updates (whether automatic or manual) work fine for my Windows XP
| installation, but Update seems to forget that I have an Offfice installation
| as well and does not download (or even show) updates for it. There is no
| error message or anything like that.
|
| What could be the reason for this behaviour and what can I do about it?
|
| Thanks,
| Michael

[Michael]

Office 2007 -- so within the range of supported versions.

Thanks,
Michael

[PA Bear [MS MVP]]

Assuming Windows Update is your default update source, go to
http://windowsupdate.microsoft.com | Click on the GO button to the right of
the "New! Get Microsoft Update today" banner | Follow all prompts | From
now on, Microsoft Update will offer you updates for Windows, Office, and
some Windows Live applications (if installed).

Or you can leave Windows Update as your default and update Office 2007
manually via Office Update website:
http://office.microsoft.com/en-us/downloads/default.aspx (click on Office
Update link at top-right).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Michael]

Hello Robear,

When I go to the web page you indicate (http://windowsupdate.microsoft.com),
I am automatically forwarded to
http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us,
which seems to be the 'normal' update page, and there is no 'GO' button or
"New! Get Microsoft Update today" banner there.

Thanks,
Michael

[TaurArian]

That's the correct page.

Can you manually scan for Office updates?
http://office.microsoft.com/en-au/downloads/default.aspx?ofcresset=1

Is there anything in the Windows Update log to indicate that it is at least searching for
Office updates and/or errors?

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

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TaurArian [MVP] 2005-2008 - Australia
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How to ask a question: http://support.microsoft.com/kb/555375
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"Michael" <Mic...@discussions.microsoft.com> wrote in message

news:36061208-C902-4EF6...@microsoft.com...

[Michael]

Hello TaurArian,

When I go to the page you indicate and click the "Check for Microsoft
Updates" button, I get forwarded to the same update page again, with the same
results (it does not recognise Office, even though it does recognise
Windows). When I looked in my Update log, there were a number of entries with
warnings that looked like this:

WARNING: Failed to evaluate Installable rule, updateId =
{BC5CAC7D-A8E3-4C69-BD2A-D490EC1ACCA1}.100, hr = 80070663

(but obviously with a different ID in each line).

Any idea what could be causing tihs?

Thanks,
Michael

[TaurArian]

Options -

1. Repair the Office installation (you can do that from Add/Remove and select "change".
You'll be given the option to repair.
2. Complete remove and reinstall Office 2007.

The error indicates "No valid sequence could be found for the set of patches"

Before you start, make sure you have your Office CD handy and just in case "know your
product key".

When you tried to do the manual scan from Office Updates, did you go via (Office Update)?
http://office.microsoft.com/en-au/downloads/maincatalog.aspx

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TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Michael" <Mic...@discussions.microsoft.com> wrote in message

news:82DDCF38-DDC4-48D0...@microsoft.com...

[Michael]

Repair doesn't seem to work: when I click 'change', I get a screen asking me
to wait while Setup prepares the necessary files; this disappears after about
three seconds, after which nothing seems to be happening.
When I tried to remove Office, there was a lot of action going on on my HDD,
but after about 10 minutes I got a message saying that Office could not be
removed. Looking in Add/Remove, there is one update (Office SP1) which has an
indication that it cannot be removed. If I try to reinstall Office anyway, I
get an error message as well ('Installation failed' or something similar).

Yes, I went through Office Update.

Please don't tell me that I will have to reinstall my whole system...

Thanks again for your input!

Cheers,
Michael

[Michael]

Repair doesn't seem to work: when I click 'change', I get a screen asking me
to wait while Setup prepares the necessary files; this disappears after about
three seconds, after which nothing seems to be happening.
When I tried to remove Office, there was a lot of action going on on my HDD,
but after about 10 minutes I got a message saying that Office could not be
removed. Looking in Add/Remove, there is one update (Office SP1) which has an
indication that it cannot be removed. If I try to reinstall Office anyway, I
get an error message as well ('Installation failed' or something similar).

Yes, I went through Office Update.

Please don't tell me that I will have to reinstall my whole system...

Thanks again for your input!

Cheers,
Michael

[TaurArian]

Michael, have you ever used a registry cleaner?

Have a look at this article although not exactly for Office 2007 -
http://support.microsoft.com/?kbid=913754

I had a quick look at the keys it mentioned and I'm running Office 2007 and have the keys.

For further help; See:-
Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986
How to back up, edit, and restore the registry in Windows XP and Windows Server 2003
http://support.microsoft.com/kb/322756

Disclaimer: Modifying the registry can cause serious problems that may require you to
reinstall your operating system. Use the information provided at your own risk.

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Michael" <Mic...@discussions.microsoft.com> wrote in message

news:7B58542E-B76D-491C...@microsoft.com...

[PA Bear [MS MVP]]

> Michael, have you ever used a registry cleaner?

...Including OneCare Live Safety Center scans?
--
~PA Bear

TaurArian wrote:
> Michael, have you ever used a registry cleaner?
>
> Have a look at this article although not exactly for Office 2007 -
> http://support.microsoft.com/?kbid=913754
>
> I had a quick look at the keys it mentioned and I'm running Office 2007
> and
> have the keys.
>
> For further help; See:-
> Description of the Microsoft Windows registry
> http://support.microsoft.com/kb/256986
> How to back up, edit, and restore the registry in Windows XP and Windows
> Server 2003 http://support.microsoft.com/kb/322756
>
> Disclaimer: Modifying the registry can cause serious problems that may
> require you to reinstall your operating system. Use the information
> provided at your own risk.
>
>
>
>

[Michael]

I used a registry cleaner once, about three months ago, on request from the
helpdesk for another product that I use. However, I think it is unlikely that
this caused the problem, as Update worked fine as recently as two weeks ago.

I checked the registry values indicated in the KB article, and sure enough
two were missing. However, after adding them and restarting the computer,
there is still no change.

What could I try next?

Thanks again for your input -- I really appreciate the patience with which
the two of you try to support me.

Cheers,
Michael

"PA Bear [MS MVP]" wrote:

> > Michael, have you ever used a registry cleaner?
>

> ....Including OneCare Live Safety Center scans?

[PA Bear [MS MVP]]

Unfortunately, the use of "Registry cleaners" is the most frequent cause of
the Office-related problems you've encountered. And kudos to TaurArian for
bringing it up. <applause>

[Think your Registry needs "cleaning" or "repairing"? Read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.]

I'd recommend beginning a new thread in Office Update newsgroup about your
current issues, Michael. Reference the following link to your thread here
in your first post to that newsgroup, please, so the experts there know the
background:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a3c172f886d082d2

[Michael]

Thanks, I opened a thread in the newsgroup just now.

Thanks again for your support!

[PA Bear [MS MVP]]

YW. cf.
http://groups.google.com/group/microsoft.public.officeupdate/browse_frm/thread/45a63b213f82eb3d/7797c1e038a58714?hl=en#7797c1e038a58714