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Cannot encode WMA 9 Voice with Vista

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Andrew

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Mar 20, 2007, 7:53:08 AM3/20/07
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Hi,

I cannot encode using WMA 9 Voice codec with Vista 32bit, just like the KB
article here:

http://support.microsoft.com/kb/932390/en-us

I can use other audio codecs AOK, but experience the error "0xC00D0BC3: An
unexpected error occurred with the audio codec." when using the voice codec.

Alas, the hotfix is only for XP, and gives a volume not enough space error
when you run as Admin under Vista.

Can anyone help with this one? I would much prefer to use the voice codec....

Microsoft support said they don't have a KB 932390 hotfix for Vista.

Thanks,

Andrew


kpg

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Mar 21, 2007, 9:10:26 AM3/21/07
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=?Utf-8?B?QW5kcmV3?= <And...@discussions.microsoft.com> wrote in
news:BBCC80FA-45B3-4BF9...@microsoft.com:

> Hi,
>
> I cannot encode using WMA 9 Voice codec with Vista 32bit, just like
> the KB article here:
>
> http://support.microsoft.com/kb/932390/en-us
>
> I can use other audio codecs AOK, but experience the error
> "0xC00D0BC3: An unexpected error occurred with the audio codec." when
> using the voice codec.
>
> Alas, the hotfix is only for XP, and gives a volume not enough space
> error when you run as Admin under Vista.

I've gotten a similar error with other install pacakges on Vista, not
hotfixes, but software packages. Is your Vista an upgrade or a clean
install? Maybe too late for you, but I wonder if applying the hotfix
to xp then upgrading to Vista resolves the problem.

> Can anyone help with this one? I would much prefer to use the voice
> codec....
>
> Microsoft support said they don't have a KB 932390 hotfix for Vista.

So you spoke with MS support and they say no fix is available? If it
is the same issue as in XP I find it odd that they did not correct it
in Vista, but if that is the case you may be out of luck. I'm sure
there are plenty of Vista bugs ahead of this one :-P

I've been dealing with this very WMP 11 bug for some time and note the
date of the article you referenced, Feb 07. That was a long time coming.

good luck.
kpg

Andrew

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Mar 21, 2007, 4:25:30 PM3/21/07
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Alas my Vista is an OEM clean install on a new PC.

Support only said 'there is no Vista hotfix for that KB' alas no such
admission that the problem is known to exist with Vista.

Hopefully someone from MS who works with Encoder will help.

Perhaps we can expect a new improved Vista friendly version of encoder?

Andrew

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Apr 18, 2007, 11:00:20 PM4/18/07
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Can anyone confirm for me that they can use the WMA Voice codec with Vista?

It would help to know that I am not the only one who has this problem.

Thanks,

Andrew

Andrew

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May 17, 2007, 3:20:00 AM5/17/07
to
In desperation today I called Microsoft tech support, and paid $$ for a
support call.

Eventually I was told Windows Media Encoder 9 is not supported on Vista, so
they could not help me, and my money would be refunded.

Fairly disappointing for Microsoft not to support their own product on
Vista, given is the new OS flagship product, and Vista has been out for a
while.

I wonder if the Encoder is going to get a Vista update or be slowly phased
out……..?

Chris P.

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May 17, 2007, 10:32:27 AM5/17/07
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On Thu, 17 May 2007 00:20:00 -0700, Andrew wrote:

> In desperation today I called Microsoft tech support, and paid $$ for a
> support call.
>
> Eventually I was told Windows Media Encoder 9 is not supported on Vista, so
> they could not help me, and my money would be refunded.
>
> Fairly disappointing for Microsoft not to support their own product on
> Vista, given is the new OS flagship product, and Vista has been out for a
> while.
>
> I wonder if the Encoder is going to get a Vista update or be slowly phased
> out……..?

I've no idea about the future of WME. The previously released public beta
of "Pro Encoder" went away but there is the Expression Media Encoder which
although targets the web. I'm not sure what video profiles are available
besides VC-1. I haven't installed it yet as I haven't got around to
installing .NET 3.0 but you should have that by default on Vista.

--
http://www.chrisnet.net/code.htm
[MS MVP for DirectShow / MediaFoundation]

The March Hare [MVP]

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May 17, 2007, 11:25:09 AM5/17/07
to
On Thu, 17 May 2007 00:20:00 -0700, Andrew wrote:

> Eventually I was told Windows Media Encoder 9 is not supported on Vista, so
> they could not help me, and my money would be refunded.
>
> Fairly disappointing for Microsoft not to support their own product on
> Vista, given is the new OS flagship product, and Vista has been out for a
> while.

I've been using it on Vista without problems. I don't use the WMA Voice
codec though.

Also, there is a KB article about Vista for WME9. See second download
here:

http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx

> I wonder if the Encoder is going to get a Vista update or be slowly phased
> out……..?

Unlikely for what was WME 9. The new encoder, which is a beta, is the
first download in the link above. I don't know if it works with the WMA
Voice codec.

--
Please read this before replying:
1. Dshow & posting help: http://tmhare.mvps.org/help.htm
2. Trim & respond inline (please don't top post or snip everything)
3. Benefit others: follow up if you are helped or you found a solution

Andrew

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May 22, 2007, 12:39:02 AM5/22/07
to
"The March Hare [MVP]" wrote:
> Also, there is a KB article about Vista for WME9. See second download
> here:

Yes, but that Hotfix does not fix the Voice Codec on Vista, and Microsoft
support told me they are not supporting WME on Vista. (Perhaps that will
change or Microsoft will leave media encoding on Vista to other vendors.)

> Unlikely for what was WME 9. The new encoder, which is a beta, is the
> first download in the link above. I don't know if it works with the WMA
> Voice codec.

Do you refer to the Studio Beta that is no longer available? Is that the
future of encoding on Vista?

The March Hare [MVP]

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May 22, 2007, 11:14:14 AM5/22/07
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On Mon, 21 May 2007 21:39:02 -0700, Andrew wrote:


> Do you refer to the Studio Beta that is no longer available? Is that the
> future of encoding on Vista?

My mistake. You're correct that the Studio beta is no longer available. I
have not heard of plans to revive it. Another alternative to look at is
Expression Media Encoder. I don't know if it supports the Voice Codec and
it lists for $299. You can trial it for 180 days here:

http://www.microsoft.com/Expression/products/download.aspx?key=encoder

Neil Smith [MVP Digital Media]

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May 22, 2007, 6:37:04 PM5/22/07
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On Tue, 22 May 2007 09:14:14 -0600, "The March Hare [MVP]"
<ph...@ndsm.maps> wrote:

>On Mon, 21 May 2007 21:39:02 -0700, Andrew wrote:
>
>
>> Do you refer to the Studio Beta that is no longer available? Is that the
>> future of encoding on Vista?
>
>My mistake. You're correct that the Studio beta is no longer available. I
>have not heard of plans to revive it. Another alternative to look at is
>Expression Media Encoder. I don't know if it supports the Voice Codec and
>it lists for $299. You can trial it for 180 days here:
>
>http://www.microsoft.com/Expression/products/download.aspx?key=encoder


To add to that, the primary target of that encoder's templates
(Silverlight plugin) does not support voice codec for playback.


HTH
Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2007
http://mvp.support.microsoft.com/mvpfaqs

Andrew

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May 31, 2007, 5:25:01 AM5/31/07
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Excellent news.

A hotfix for the problem has been released!

http://support.microsoft.com/kb/932390/en-us

Hope it works..... ;)


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